Playvox

Playvox

246 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Playvox	Score 8.5 out of 10	N/A	Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps.	N/A

Pricing

Playvox

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Playvox
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Playvox
Considered Both Products	Playvox Perveaz Amjad Customer Support Specialist Chose Playvox Playvox is way different than other software. it is easy to use. reporting is instrumental and the selection of details is amazing. it means that we can customize the reporting. these features make it very different than other software competitively. Incentivized Helpful? MV Marina Vicente dos Santos Customer Services Team Lead Chose Playvox As far as my usage allows me to say, Scorebuddy did not open room for a dispute; in case the person evaluated does not agree with the rating she/he received, there is no possibility to document coaching and follow up on development or do the quiz for knowledge check. (I used Sco… Incentivized Helpful? DK Diana Kalikanova Junior Team Leader Chose Playvox I have not used other products similar to Playvox, since we [have] always used Playvox in the current position. It is quite obvious that the company chose from several similar products, but when the company expanded in Kazakhstan, an instruction for using Playvox was already … Incentivized Helpful? JN John Nessim Customer service agent Chose Playvox My quality coach through that gives me real examples of my failures attached to my photos and voices, which give me a real improvement of my total performance and following the quality coach guidelines and I used to get my results of coaching through it because that's UI is … Incentivized Helpful? MA Mark Ashraf Quality specialist analyst Chose Playvox Playvox is the best monitoring software I have ever seen, as other monitoring softwares don't support all tasks we need as a quality team, but in Playvox we can find all tasks we need, we can monitor the agents daily, we can make coaching sessions with the agents if they get … Incentivized Helpful? NI nada ibrahim Agent Chose Playvox Playvox stands in front of many obstacles, but it is working to develop it and there are not many problems in it unlike other things and applications, and I chose Playvox because it is useful and easy to use for small companies and works on developing the service provided in it … Incentivized Helpful? AM adel mohamed quality coach Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Incentivized Helpful? YS yussuf seliman Agent Chose Playvox Everything at Playvox is done in real-time, and our agents are working in real-time more and more these days. Playvox supplied the appropriate solution for our firm, which included intelligent decision-making and a real-time monitoring system. It's also a well-organized tool … Incentivized Helpful? AG Ahmed Gaber Communications Representative Chose Playvox Playvox shows the company how their agents are doing, and shows what are the real mistakes that agents are doing to try to solve it. Sessions in Playvox are too important for the teams to improve their skills that's why my company selected Playvox its the best way to improve … Helpful? AA ahmed alsonbaty Agent Chose Playvox At Playvox, everything is done in real-time; today, our agents work more and more in real-time. Playvox provided our organization with the ideal answer, which was intelligent decision-making combined with a real-time monitoring system. It's also a well-organized tool for … Incentivized Helpful? AM ali mohamed Agent Chose Playvox Playvox was my first choice because it is the platform that my company employs. I've never worked on a platform like this before. Procedures, communications, and training were not saved in previous places where I worked; they were only transmitted verbally and occasionally in a … Incentivized Helpful? abdelhamid mady Team leader Chose Playvox Everything is done in real-time at Playvox, today our agents work more and everything in real-time, Playvox brought the best solution to our company, it was intelligent decision making, associate with a real-time monitoring system. It's also a well-organized tool to check … Incentivized Helpful? MF mahmoud fawzy Communications Representative Chose Playvox Playvox is the best at all points related to monitoring chats and calls also it's easy to use and all information is very clear and well organized which helps the managers to analyze agents' skills and performance, Playvox also is the best in coaching to help the agents learn … Incentivized Helpful? Ayman Ahmed Medical Sales Representative Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt to any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by that … Incentivized Helpful? AS ahmed saleh agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AA ahmed amir customr care representative Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? MM Mahmoud Magdi Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AD AHMED DAHROUG Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AM Amin Mohamed Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? AT ahmed tarek agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? EA emad ahmed Vice President of Customer Support Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? SK shady khalifa customer care reprensenatative Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? MF moamen fares Agent Chose Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should … Incentivized Helpful? ME mohamed el maghraby qualitu coutch Chose Playvox I had a good experience with CloudTalk in my previous company but Playvox is much more flexible and easy to use compared to other apps Playvox can adapt with any business about monitoring and coaching Playvox have a great home page that shows data of agent every month and by … Helpful? AA Abdallah Abdelhamid Subject matter expert Chose Playvox it was a good experience with Talkdesk its a good app and also has good functions, but I prefer Playvox as the app showed us with time the ability to improve and also I see it has the ability to adapt to any type of business, and it fits with okta package. Incentivized Helpful?
Top Pros	Pro Coaching and leadership Pro Knowledge base Pro Easy to use
Top Cons	Minus Get notifications Minus Chat feature Minus Search engine

Best Alternatives
	Playvox
Small Businesses	8x8 Contact Center Score 7.6 out of 10
Medium-sized Companies	Eleveo Score 9.2 out of 10
Enterprises	Calabrio Teleopti WFM Score 7.8 out of 10
All Alternatives	View all alternatives

User Ratings
	Playvox
Likelihood to Recommend	8.8 (193 ratings)
Likelihood to Renew	8.5 (6 ratings)
Usability	7.7 (4 ratings)
Availability	9.1 (1 ratings)
Support Rating	3.8 (5 ratings)
Implementation Rating	8.5 (2 ratings)
Configurability	6.4 (1 ratings)
Product Scalability	6.4 (1 ratings)
Vendor post-sale	8.1 (2 ratings)
Vendor pre-sale	9.0 (2 ratings)

User Testimonials
	Playvox
Likelihood to Recommend	Playvox Playvox is well suited to rate and track process adherence and work quality percentual. It is also great to document coaching and track advisors' development, as well as to do knowledge checks through quizzes. It is not so appropriate if you need to see the previous coachings made, since those cannot be opened when they finished. Incentivized MV Marina Vicente dos Santos Customer Services Team Lead Read full review
Pros	Playvox monitoring the chats and calls to know your mistakes and get it solve. analyst your skills, and it makes you to know are you doing well or not. coaching and learning from your mistakes, and seeing the errors to improve your skills in handling. Incentivized AA abdelfatah Ahmed Dispatch Read full review
Cons	Playvox The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load. Keep a lot of information It should have more languages for ease of control Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Playvox I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business Incentivized PERVEAZ AMJAD Customer Support Specialist Read full review
Usability	Playvox Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence. Verified User Anonymous Read full review
Reliability and Availability	Playvox I don't think I've encountered software problems before Incentivized MA mohammed abbas Palm City Read full review
Performance	Playvox do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know Incentivized MA mohammed abbas Palm City Read full review
Support Rating	Playvox We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager. Incentivized CN Chrissie Nelms Contact Center Manager Read full review
Implementation Rating	Playvox From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox. Incentivized PERVEAZ AMJAD Customer Support Specialist Read full review
Alternatives Considered	Playvox I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox. Incentivized AS ahmed saleh agent Read full review
Scalability	Playvox I think it is the best rating based on my experience Incentivized MA mohammed abbas Palm City Read full review
Return on Investment	Playvox Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months. Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2. Incentivized Verified User Anonymous Read full review
ScreenShots	Playvox Screenshots