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Top Rated
42 Ratings

SAP Customer Data Solutions

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Top Rated
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
155 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Listening/monitoring

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    8.1

    Sprinklr Social Engagement & Sales

    81%
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Boolean keyword searches

    N/A
    0 Ratings
    8.0
    80%
    42 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    7.9
    79%
    45 Ratings

    Sentiment analysis

    N/A
    0 Ratings
    7.3
    73%
    46 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    9.2
    92%
    45 Ratings

    Publishing

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    8.1

    Sprinklr Social Engagement & Sales

    81%
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    8.3
    83%
    47 Ratings

    Audience targeting

    N/A
    0 Ratings
    7.6
    76%
    42 Ratings

    Content optimization

    N/A
    0 Ratings
    8.0
    80%
    40 Ratings

    Workflow management

    N/A
    0 Ratings
    8.5
    85%
    44 Ratings

    Engagement

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    8.3

    Sprinklr Social Engagement & Sales

    83%
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    8.6
    86%
    42 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    7.9
    79%
    47 Ratings

    Bulk actions

    N/A
    0 Ratings
    8.3
    83%
    44 Ratings

    Marketing

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    8.8

    Sprinklr Social Engagement & Sales

    88%
    Sprinklr Social Engagement & Sales ranks higher in 4/4 features

    Lead generation

    N/A
    0 Ratings
    8.3
    83%
    29 Ratings

    Content marketing

    N/A
    0 Ratings
    9.1
    91%
    35 Ratings

    Paid media management

    N/A
    0 Ratings
    8.9
    89%
    30 Ratings

    Campaigns and promotions

    N/A
    0 Ratings
    8.9
    89%
    36 Ratings

    Channel coverage/integration

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    9.3

    Sprinklr Social Engagement & Sales

    93%
    Sprinklr Social Engagement & Sales ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    9.0
    90%
    50 Ratings

    Facebook

    N/A
    0 Ratings
    9.1
    91%
    50 Ratings

    LinkedIn

    N/A
    0 Ratings
    9.4
    94%
    37 Ratings

    Google+

    N/A
    0 Ratings
    9.3
    93%
    25 Ratings

    Instagram

    N/A
    0 Ratings
    9.2
    92%
    49 Ratings

    Pinterest

    N/A
    0 Ratings
    9.5
    95%
    26 Ratings

    YouTube

    N/A
    0 Ratings
    9.2
    92%
    35 Ratings

    Reporting/analytics

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    8.4

    Sprinklr Social Engagement & Sales

    84%
    Sprinklr Social Engagement & Sales ranks higher in 3/3 features

    Campaign success analytics

    N/A
    0 Ratings
    8.7
    87%
    48 Ratings

    Real-time tracking

    N/A
    0 Ratings
    8.3
    83%
    50 Ratings

    Competitor analysis

    N/A
    0 Ratings
    8.1
    81%
    34 Ratings

    Account management

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    8.4

    Sprinklr Social Engagement & Sales

    84%
    Sprinklr Social Engagement & Sales ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    8.5
    85%
    48 Ratings

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    42 Ratings

    Attribute Ratings

    • SAP Customer Data Solutions is rated higher in 3 areas: Usability, Performance, In-Person Training
    • Sprinklr Social Engagement & Sales is rated higher in 6 areas: Likelihood to Recommend, Likelihood to Renew, Availability, Support Rating, Online Training, Implementation Rating

    Likelihood to Recommend

    8.4

    SAP Customer Data Solutions

    84%
    28 Ratings
    8.7

    Sprinklr Social Engagement & Sales

    87%
    77 Ratings

    Likelihood to Renew

    8.4

    SAP Customer Data Solutions

    84%
    7 Ratings
    8.5

    Sprinklr Social Engagement & Sales

    85%
    28 Ratings

    Usability

    8.2

    SAP Customer Data Solutions

    82%
    6 Ratings
    8.0

    Sprinklr Social Engagement & Sales

    80%
    6 Ratings

    Availability

    9.0

    SAP Customer Data Solutions

    90%
    31 Ratings
    9.1

    Sprinklr Social Engagement & Sales

    91%
    10 Ratings

    Performance

    8.4

    SAP Customer Data Solutions

    84%
    12 Ratings
    8.2

    Sprinklr Social Engagement & Sales

    82%
    8 Ratings

    Support Rating

    8.6

    SAP Customer Data Solutions

    86%
    14 Ratings
    9.0

    Sprinklr Social Engagement & Sales

    90%
    51 Ratings

    In-Person Training

    7.3

    SAP Customer Data Solutions

    73%
    1 Rating
    7.0

    Sprinklr Social Engagement & Sales

    70%
    2 Ratings

    Online Training

    7.3

    SAP Customer Data Solutions

    73%
    6 Ratings
    8.4

    Sprinklr Social Engagement & Sales

    84%
    3 Ratings

    Implementation Rating

    7.5

    SAP Customer Data Solutions

    75%
    12 Ratings
    9.0

    Sprinklr Social Engagement & Sales

    90%
    10 Ratings

    Product Scalability

    SAP Customer Data Solutions

    N/A
    0 Ratings
    8.2

    Sprinklr Social Engagement & Sales

    82%
    1 Rating

    Likelihood to Recommend

    SAP

    SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
    Read full review

    Sprinklr

    In my perspective, I would say Sprinklr Modern Sales &
    Engagement is best suited for teams and organizations who are more involved in
    automating social media activities, getting a great analytical report on
    activity engagement, and generating lists and bolds that helps determine the
    trends and events, etc. One of the best tools that one could use for clients
    with every information they would need.
    Read full review

    Pros

    SAP

    • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
    • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
    • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
    Read full review

    Sprinklr

    • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
    • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
    • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
    Read full review

    Cons

    SAP

    • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
    • We have talked to Gigya about it, and they are working on it.
    Read full review

    Sprinklr

    • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
    • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
    Read full review

    Pricing Details

    SAP Customer Data Solutions

    Starting Price

    Editions & Modules

    SAP Customer Data Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Sprinklr Social Engagement & Sales

      Starting Price

      Editions & Modules

      Sprinklr Social Engagement & Sales editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Pricing Info

        Likelihood to Renew

        SAP

        It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
        Read full review

        Sprinklr

        I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
        Read full review

        Usability

        SAP

        We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
        Read full review

        Sprinklr

        Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
        Read full review

        Reliability and Availability

        SAP

        Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
        Read full review

        Sprinklr

        Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
        Read full review

        Performance

        SAP

        There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
        Read full review

        Sprinklr

        Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
        Read full review

        Support Rating

        SAP

        We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
        Read full review

        Sprinklr

        Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
        Read full review

        In-Person Training

        SAP

        No answers on this topic

        Sprinklr

        I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
        Read full review

        Online Training

        SAP

        They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
        Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
        Read full review

        Sprinklr

        Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
        Read full review

        Implementation Rating

        SAP

        There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
        Read full review

        Sprinklr

        The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
        Read full review

        Alternatives Considered

        SAP

        SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
        Read full review

        Sprinklr

        As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
        Read full review

        Scalability

        SAP

        No answers on this topic

        Sprinklr

        Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
        Read full review

        Return on Investment

        SAP

        • It is mainly the user experience at the authentication platform that we provide for our customers.
        • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
        Read full review

        Sprinklr

        • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
        • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
        • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
        Read full review

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