20 Ratings
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Score 8.8 out of 100
157 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions mainly focus on clients data management procedures. As the Head of Customer Success, it has reduced the hassle of collecting, connecting and analyzing customer data manually. Again, with this platform I do not have to move from one department to another to present customer information since it’s enhanced virtually.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

In my perspective, I would say Sprinklr Modern Sales &
Engagement is best suited for teams and organizations who are more involved in
automating social media activities, getting a great analytical report on
activity engagement, and generating lists and bolds that helps determine the
trends and events, etc. One of the best tools that one could use for clients
with every information they would need.
Tahseen Fatima | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
7.7
Boolean keyword searches
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
7.4
Filtering out noise/spam
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
7.5
Sentiment analysis
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
6.8
Broad channel coverage
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
9.0

Publishing

SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
7.8
Content planning and scheduling
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
7.7
Audience targeting
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
7.4
Content optimization
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
7.8
Workflow management
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.1

Engagement

SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.1
Automated routing and prioritization
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.4
Customer interaction histories
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
7.7
Bulk actions
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.2

Marketing

SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.7
Lead generation
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.1
Content marketing
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.9
Paid media management
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.8
Campaigns and promotions
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.8

Channel coverage/integration

SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.9
Twitter
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.7
Facebook
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
9.0
LinkedIn
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
9.1
Google+
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.7
Instagram
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.6
Pinterest
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
9.2
YouTube
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
9.1

Reporting/analytics

SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.3
Campaign success analytics
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.8
Real-time tracking
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.2
Competitor analysis
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.0

Account management

SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.0
Role-based user permissions & privileges
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.1
Mobile access
SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.0

Pros

SAP Customer Data Solutions (formerly Gigya)

  • SAP Customer Data Solutions bridges the gap between online information and offline data to improve customer engagement with our team to better understand their experiences.
  • SAP Customer Data Solutions has improved customer trust by understanding their experiences while eradicating compliance risks.
  • Data redaction and retention help us to activate the right info to be accessed to the right customer and business user. This helps safeguard data from getting into third-party/cyber attackers.
Erin Quinn | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

SAP Customer Data Solutions (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 7 answers
It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.2
Based on 6 answers
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 9.5
Based on 17 answers
Overall I am [a] very delighted and satisfied customer. This is mainly because there wasn't a day [where we] required help from the support team and never got it on time. It helps us to keep our SAP solution running at peak performance with the help of their IT experts and support services.
Archana Singh | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 8.6
Based on 14 answers
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 49 answers
Support is amazing. We have had to reach out [to] them only a few times in the past few years. Each time, they were back in touch with us within the hour or two, no matter the time. We've always had our issues addressed quickly and promptly corrected. They are a great team to work with.
Anonymous | TrustRadius Reviewer

In-Person Training

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 1 answer
No answer on this topic is available.

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.3
Based on 6 answers
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

SAP Customer Data Solutions (formerly Gigya)

SAP Customer Data Solutions is a very reliable, powerful, and cost-effective platform It has a very proactive, intuitive, and 24/7 available support team with a lot of experience and expertise. With this tool we are able to grow our business by unlocking the power of customer data. Increase revenue by uncovering hidden business opportunities unifying all customers data, and improving omnichannel engagement hence gaining confidence in our customer profiles.
Norah Vunzabag | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

SAP Customer Data Solutions (formerly Gigya)

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

SAP Customer Data Solutions (formerly Gigya)

  • We are able to push clients' data based on the purpose to appropriate engagement systems.
  • We have increased revenue through landing to new business opportunities by unifying all customer data and advancing omnichannel engagements.
  • SAP Customer Data Solutions has also enabled us to eradicate compliance risk to better understand how clients want to interact with our organization in real-life.
Alexander Sherwen | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Screenshots

Pricing Details

SAP Customer Data Solutions (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SAP Customer Data Solutions (formerly Gigya)
9.0
Sprinklr Modern Sales & Engagement
8.5

Likelihood to Renew

SAP Customer Data Solutions (formerly Gigya)
8.4
Sprinklr Modern Sales & Engagement
8.5

Usability

SAP Customer Data Solutions (formerly Gigya)
8.2
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

SAP Customer Data Solutions (formerly Gigya)
9.5
Sprinklr Modern Sales & Engagement
9.1

Performance

SAP Customer Data Solutions (formerly Gigya)
8.4
Sprinklr Modern Sales & Engagement
8.2

Support Rating

SAP Customer Data Solutions (formerly Gigya)
8.6
Sprinklr Modern Sales & Engagement
8.4

In-Person Training

SAP Customer Data Solutions (formerly Gigya)
7.3
Sprinklr Modern Sales & Engagement
7.0

Online Training

SAP Customer Data Solutions (formerly Gigya)
7.3
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

SAP Customer Data Solutions (formerly Gigya)
7.5
Sprinklr Modern Sales & Engagement
9.0

Scalability

SAP Customer Data Solutions (formerly Gigya)
Sprinklr Modern Sales & Engagement
8.2

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