What users are saying about
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119 Ratings
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Top Rated
358 Ratings

SAP Sales Cloud

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119 Ratings
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Score 8 out of 100

Spiff

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Top Rated
358 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    SAP Sales Cloud

    81%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 9/9 features

    Customer data management / contact management

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Workflow management

    7.9
    79%
    51 Ratings
    N/A
    0 Ratings

    Territory management

    7.7
    77%
    45 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.2
    82%
    49 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Contract management

    7.4
    74%
    47 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.8
    88%
    46 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.7
    77%
    46 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.4

    SAP Sales Cloud

    84%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Case management

    8.3
    83%
    40 Ratings
    N/A
    0 Ratings

    Call center management

    8.5
    85%
    40 Ratings
    N/A
    0 Ratings

    Help desk management

    8.4
    84%
    39 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.8

    SAP Sales Cloud

    78%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Lead management

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Email marketing

    7.9
    79%
    37 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.3

    SAP Sales Cloud

    83%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Task management

    8.6
    86%
    42 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.0
    80%
    37 Ratings
    N/A
    0 Ratings

    Reporting

    8.3
    83%
    38 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.7

    SAP Sales Cloud

    77%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 3/3 features

    Forecasting

    7.4
    74%
    43 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.2
    82%
    43 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.5
    75%
    48 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    SAP Sales Cloud

    79%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 4/4 features

    Custom fields

    8.0
    80%
    48 Ratings
    N/A
    0 Ratings

    Custom objects

    8.0
    80%
    46 Ratings
    N/A
    0 Ratings

    Scripting environment

    7.5
    75%
    41 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    41 Ratings
    N/A
    0 Ratings

    Security

    8.6

    SAP Sales Cloud

    86%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    48 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.6
    86%
    44 Ratings
    N/A
    0 Ratings

    Social CRM

    8.1

    SAP Sales Cloud

    81%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Social data

    8.3
    83%
    30 Ratings
    N/A
    0 Ratings

    Social engagement

    8.0
    80%
    29 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    SAP Sales Cloud

    80%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 2/2 features

    Marketing automation

    8.3
    83%
    39 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    31 Ratings
    N/A
    0 Ratings

    Platform

    6.9

    SAP Sales Cloud

    69%

    Spiff

    Feature Set Not Supported
    N/A
    SAP Sales Cloud ranks higher in 1/1 features

    Mobile access

    6.9
    69%
    41 Ratings
    N/A
    0 Ratings

    Sales ICM

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    8.5

    Spiff

    85%
    Spiff ranks higher in 8/8 features

    Sales compensation plan creation

    N/A
    0 Ratings
    8.4
    84%
    120 Ratings

    Complex sales crediting

    N/A
    0 Ratings
    8.5
    85%
    111 Ratings

    Sales compensation process automation

    N/A
    0 Ratings
    8.8
    88%
    140 Ratings

    Incentive auditing/regulation compliance

    N/A
    0 Ratings
    8.9
    89%
    90 Ratings

    Sales compensation dashboards & forecasting

    N/A
    0 Ratings
    8.7
    87%
    138 Ratings

    Incentive modeling

    N/A
    0 Ratings
    8.2
    82%
    98 Ratings

    Agile incentive strategy

    N/A
    0 Ratings
    8.6
    86%
    84 Ratings

    ICM mobile visibility

    N/A
    0 Ratings
    8.1
    81%
    76 Ratings

    Attribute Ratings

    • SAP Sales Cloud is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
    • Spiff is rated higher in 6 areas: Likelihood to Recommend, Usability, Availability, Performance, Online Training, Product Scalability

    Likelihood to Recommend

    8.2

    SAP Sales Cloud

    82%
    61 Ratings
    9.1

    Spiff

    91%
    172 Ratings

    Likelihood to Renew

    8.8

    SAP Sales Cloud

    88%
    5 Ratings
    8.5

    Spiff

    85%
    8 Ratings

    Usability

    7.9

    SAP Sales Cloud

    79%
    8 Ratings
    9.5

    Spiff

    95%
    161 Ratings

    Availability

    8.0

    SAP Sales Cloud

    80%
    2 Ratings
    8.8

    Spiff

    88%
    3 Ratings

    Performance

    8.0

    SAP Sales Cloud

    80%
    2 Ratings
    8.8

    Spiff

    88%
    3 Ratings

    Support Rating

    9.2

    SAP Sales Cloud

    92%
    15 Ratings
    7.2

    Spiff

    72%
    5 Ratings

    Online Training

    7.0

    SAP Sales Cloud

    70%
    2 Ratings
    9.5

    Spiff

    95%
    2 Ratings

    Implementation Rating

    8.0

    SAP Sales Cloud

    80%
    2 Ratings
    7.0

    Spiff

    70%
    4 Ratings

    Configurability

    SAP Sales Cloud

    N/A
    0 Ratings
    9.1

    Spiff

    91%
    1 Rating

    Ease of integration

    SAP Sales Cloud

    N/A
    0 Ratings
    9.1

    Spiff

    91%
    1 Rating

    Product Scalability

    7.9

    SAP Sales Cloud

    79%
    20 Ratings
    8.2

    Spiff

    82%
    3 Ratings

    Vendor post-sale

    SAP Sales Cloud

    N/A
    0 Ratings
    9.1

    Spiff

    91%
    1 Rating

    Vendor pre-sale

    SAP Sales Cloud

    N/A
    0 Ratings
    9.1

    Spiff

    91%
    1 Rating

    Likelihood to Recommend

    SAP

    When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
    Read full review

    Spiff

    Spiff is great if you are using Salesforce as your CRM and keep your deal data in SFDC clean. I'm not as familiar with their other CRM integrations or manual upload features. It is also best suited for teams of at least 10 - less than that and the price might not be worth it. But if you are trying to manage commissions for 10 or more reps, or plan to grow the sales team in the near future, you need a commissions tool and Spiff is a great option.
    Read full review

    Pros

    SAP

    • Easy to configure based on our business needs.
    • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
    • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
    • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
    Read full review

    Spiff

    • Great UI that can easily break down each account and all adjustments as well as base calculations at any level.
    • Amazing support team with almost real time support via Slack and email.
    • Listens and implements product feedback quickly. Some features I have asked for are delivered within a quarter.
    Read full review

    Cons

    SAP

    • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
    • The help pages could be more informational and user friendly.
    Read full review

    Spiff

    • Some formulas and coding are not that intuitive.
    • Sometimes Spiff is too transparent with the information that is shared on the reps' plans from a front-end perspective.
    • There are many workarounds that we code (specifically with statement cards on the front-end) that take more time.
    Read full review

    Pricing Details

    SAP Sales Cloud

    Starting Price

    Editions & Modules

    SAP Sales Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Spiff

      Starting Price

      Editions & Modules

      Spiff editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Get Pricing

        Likelihood to Renew

        SAP

        I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
        Read full review

        Spiff

        I enjoy using it and it is easy to see where you stand, the issue is still no live tracking, or at the very least, twice daily updates. You have the update in the morning, but I would like to see where I stand at the end of the day as well
        Read full review

        Usability

        SAP

        In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
        Read full review

        Spiff

        Overall the tool is user-friendly and intuitive. The articles in Spiff University have been helpful in walking me thru questions and figuring out issues I run across when playing with rules and calculations. I've found 30-minute demos for our end-users are more than adequate as they are able to maneuver around on their own very easily. Formula reading/writing in Spiff is also similar to Excel/R so one can quickly adapt.
        Read full review

        Reliability and Availability

        SAP

        Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
        Read full review

        Spiff

        In all my time using Spiff, I only recall it being unoperational (outside the times when there is scheduled maintence. During those times, Spiff does a good job at communicating when their services will be offline and why). The times when I do get a small error, 9 times out a 10 a simple refresh of the browser will fix the issue.
        Read full review

        Performance

        SAP

        No answers on this topic

        Spiff

        Pages load quickly, dashboards update numerous times throughout the day, and the integrations are seamless and operate without a hitch. On occasion, commissions will be delayed in calculating corrctly by a day or so, but that is quite rare. I don't find that delay to be a huge hinderance anyways.
        Read full review

        Support Rating

        SAP

        SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
        Read full review

        Spiff

        I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.
        Read full review

        Online Training

        SAP

        Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
        Read full review

        Spiff

        The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.
        Read full review

        Implementation Rating

        SAP

        The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
        Read full review

        Spiff

        I wasnt invovled but I heard it went smoothly!
        Read full review

        Alternatives Considered

        SAP

        The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
        Read full review

        Spiff

        Spiff does not really integrate with ADP and I really wish it would. I think there is a lot of potential there and it could help solve any discrepancies with my check. Also having someone to go to, i.e. with ADP I can go to HR, but Can I also do that for Spiff? Or is there a Spiff rep that supports Sysdig?
        Read full review

        Scalability

        SAP

        The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
        Read full review

        Spiff

        We have a fairly large Enterprise sales team (200+ people and growing). Back when I first started at my organization this number was actually around 100 people. We've doubled in size since then and we have had zero problems adding these additional users.
        Read full review

        Return on Investment

        SAP

        • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
        • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
        • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
        Read full review

        Spiff

        • For me as an end user - I notice that my commission scheme is going down.
        • As an end-user - this will allow me to communicate with the management to discuss my compensation plan.
        • It increase the transparency within the company and allow to manage my time more.
        Read full review

        Screenshots

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