What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 11 reviews and ratings
Webex Meetings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2025 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2025 reviews and ratings
Feature Set Ratings
Project Management

8.0
Screenhero (Discontinued)
80%

Webex Meetings
Feature Set Not Supported
N/A
Screenhero (Discontinued) ranks higher in 2/2 features
Screenhero (Discontinued) ranks higher in 2/2 features
Mobile Access

8.0
80%
1 Rating

N/A
0 Ratings
Visual planning tools

8.0
80%
1 Rating

N/A
0 Ratings
Communication

7.4
Screenhero (Discontinued)
74%

Webex Meetings
Feature Set Not Supported
N/A
Screenhero (Discontinued) ranks higher in 3/3 features
Screenhero (Discontinued) ranks higher in 3/3 features
Chat

9.7
97%
5 Ratings

N/A
0 Ratings
Notifications

2.9
29%
3 Ratings

N/A
0 Ratings
Discussions

9.7
97%
4 Ratings

N/A
0 Ratings
File Sharing & Management

9.7
Screenhero (Discontinued)
97%

Webex Meetings
Feature Set Not Supported
N/A
Screenhero (Discontinued) ranks higher in 3/3 features
Screenhero (Discontinued) ranks higher in 3/3 features
Video files

9.0
90%
1 Rating

N/A
0 Ratings
Document collaboration

10.0
100%
1 Rating

N/A
0 Ratings
Access control

10.0
100%
2 Ratings

N/A
0 Ratings
Performance & Compatibility of Online Events Software

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.3
Webex Meetings
83%
Webex Meetings ranks higher in 4/4 features
Webex Meetings ranks higher in 4/4 features
High quality audio

N/A
0 Ratings

8.8
88%
656 Ratings
High quality video

N/A
0 Ratings

8.7
87%
648 Ratings
Low bandwidth requirements

N/A
0 Ratings

7.5
75%
624 Ratings
Mobile support

N/A
0 Ratings

8.3
83%
591 Ratings
Screen Sharing

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.6
Webex Meetings
86%
Webex Meetings ranks higher in 2/2 features
Webex Meetings ranks higher in 2/2 features
Desktop sharing

N/A
0 Ratings

8.9
89%
648 Ratings
Whiteboards

N/A
0 Ratings

8.4
84%
561 Ratings
Online Meetings / Events

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.5
Webex Meetings
85%
Webex Meetings ranks higher in 5/5 features
Webex Meetings ranks higher in 5/5 features
Calendar integration

N/A
0 Ratings

8.5
85%
621 Ratings
Meeting initiation

N/A
0 Ratings

8.7
87%
650 Ratings
Integrates with social media

N/A
0 Ratings

8.0
80%
234 Ratings
Record meetings / events

N/A
0 Ratings

8.7
87%
620 Ratings
Slideshows

N/A
0 Ratings

8.7
87%
565 Ratings
Online Events Collaboration

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.5
Webex Meetings
85%
Webex Meetings ranks higher in 3/3 features
Webex Meetings ranks higher in 3/3 features
Live chat

N/A
0 Ratings

8.6
86%
613 Ratings
Audience polling

N/A
0 Ratings

8.5
85%
542 Ratings
Q&A

N/A
0 Ratings

8.5
85%
541 Ratings
Online Events Security

Screenhero (Discontinued)
Feature Set Not Supported
N/A

8.7
Webex Meetings
87%
Webex Meetings ranks higher in 3/3 features
Webex Meetings ranks higher in 3/3 features
User authentication

N/A
0 Ratings

8.8
88%
581 Ratings
Participant roles & permissions

N/A
0 Ratings

8.7
87%
606 Ratings
Confidential attendee list

N/A
0 Ratings

8.6
86%
320 Ratings
Attribute Ratings
- Screenhero (Discontinued) is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

9.4
Screenhero (Discontinued)
94%
7 Ratings

8.6
Webex Meetings
86%
663 Ratings
Likelihood to Renew

Screenhero (Discontinued)
N/A
0 Ratings

7.5
Webex Meetings
75%
40 Ratings
Usability

Screenhero (Discontinued)
N/A
0 Ratings

8.8
Webex Meetings
88%
99 Ratings
Availability

Screenhero (Discontinued)
N/A
0 Ratings

9.0
Webex Meetings
90%
430 Ratings
Performance

Screenhero (Discontinued)
N/A
0 Ratings

8.6
Webex Meetings
86%
407 Ratings
Support Rating

Screenhero (Discontinued)
N/A
0 Ratings

8.1
Webex Meetings
81%
150 Ratings
In-Person Training

Screenhero (Discontinued)
N/A
0 Ratings

7.9
Webex Meetings
79%
2 Ratings
Online Training

Screenhero (Discontinued)
N/A
0 Ratings

7.8
Webex Meetings
78%
2 Ratings
Implementation Rating

Screenhero (Discontinued)
N/A
0 Ratings

9.3
Webex Meetings
93%
18 Ratings
Contract Terms and Pricing Model

Screenhero (Discontinued)
N/A
0 Ratings

7.7
Webex Meetings
77%
11 Ratings
Product Scalability

Screenhero (Discontinued)
N/A
0 Ratings

8.9
Webex Meetings
89%
402 Ratings
Professional Services

Screenhero (Discontinued)
N/A
0 Ratings

9.0
Webex Meetings
90%
9 Ratings
Likelihood to Recommend
Screenhero (Discontinued)
- Pair development
- Knowledge Shares
- Bug-reporting and explanation
- Audio/voice integration WITH video share
- Makes gaming very fun
- Copy/Paste works flawlessly from my computer to another screenhero users computer.
- Screenhero works with screen-recording software, so not only can I pair-develop, I can take video of a pair development session.
- I can't think of any reason why Screenhero wouldn't be suited for any situation. I would say that they need to bring back the option for a native app capability outside of the slack app like they did during the Slack merge transition.

Verified User
Analyst in Quality Assurance
Computer Software Company, 501-1000 employeesWebex Meetings
I have used multiple applications when it comes to connecting with or communicating on the daily transaction but WebEx has been consistent in terms of simplicity and the same time delivering the quality of consistency while being on meeting and even if a large audience is invited for webinars and discussion the quality drop or issues in terms of product usability I have personally never seen it so I think overall it's a great product and well suited for your daily communication and engagement needs full stop it is less suited when you want to do a kind of a webcast because after certain threshold I am not sure this is the right platform which would like to go with in terms of broadcasting.
Advisor
CulturepicturesMedia Production, 51-200 employees
Pros
Screenhero (Discontinued)
- EASY! A simply to use and understand UI cannot be understated. I needed no additional training and did not need to reference and support documentation to pick up and use Screenhero with my team. It's easy to add new folks to connect with, easy to call them, easy to end the call, and so forth. I would liken the UI to a more sleek Yahoo Instant Messenger (for those who remember that service!).
- Painless. I rarely ever had connectivity issues or grainy audio/video quality. When I did occasionally encounter that (rough guess maybe 1 in 20), it usually cleared itself up after a few seconds. I think it's only ever "locked up" on me twice, meaning I had to disconnect and reconnect in order for the issue to be resolved. Overall, a painless experience.
Senior Support
RiskalyzeInternet, 51-200 employees
Webex Meetings
- Video Conference Meetings: In every industry from HR department to IT Department, everyone has there meetings, Webex just solve the issue of conference room blocking.
- Events: Now we dont have to seat at conference hall & listen the events. We can do this while seating at home
- Polls: Now we can record our views or make our voting count. Webex polls simply solve this issue with digital polling
Senior Business Development Executive
ZeroMiles Technologies Services Pvt LtdInformation Technology & Services, 11-50 employees
Cons
Screenhero (Discontinued)
- I'm not sure how to sign up right now. I guess until it's integrated into Slack as a full-blown feature it'll stay like that.
- Most probably it'll be monetized as an extra feature.
- This is true for most of the remote management solutions: security concerns. Slack had some break-ins in the past, giving remote control to your computer can be dangerous.
- Another issue which is problematic for similar product too: watch out if there's an extra remote server is involved. Say you and your client you want to guide with Screenhero both log in to a remote server through RDP. Both the RDP and Screenhero capture hotkeys, and depenfing on if your other peer logs into screenhero on the server itself or his machine, things like copy-paste won't work because the RDP is interfering with the remote management software.
Software Engineer
SportsBoard Mobile Player Assessment SolutionsFinancial Services, 1-10 employees
Webex Meetings
- At times, the meeting audio/video can get glitchy if there are a lot of attendees online and using bandwidth.
- Sometimes, it is hard for my prospects to join the meeting without downloading software or can't get the audio to work for some reason.
- Hard to navigate attendees while presenting yourself.
District Manager
ADPHuman Resources, 10,001+ employees
Pricing Details
Screenhero (Discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Screenhero (Discontinued) Editions & Modules
—
Additional Pricing Details
—Webex Meetings
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$12 per month
Webex Meetings Editions & Modules
Edition
Basic | $0.001 |
---|---|
Meet + Call Plan | $25.001 |
Meet Plan | $13.501 |
Enterprise | Contact Sales |
Call Plan | $17.003 |
- user/month
- none
- user/month
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts available for annual commitments.Likelihood to Renew
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 7.5
Based on 40 answers
Cisco Webex Meetings is a platform that consistently performs well and outperforms some of the other solutions that we have used, such as Zoom. It is user friendly and helps our organization accomplish the goal of connecting with external contacts to conduct meetings and share information
Account Supervisor
Mulberry Marketing CommunicationsPublic Relations and Communications, 11-50 employees
Usability
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 8.8
Based on 99 answers
Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
Senior Systems Engineer
NTTInformation Technology & Services, 10,001+ employees
Reliability and Availability
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 9.0
Based on 430 answers
Available all time, I didn't face any downtime with Webex Meetings. I use Webex from my Andriod phone or windows PC all-time experience is very good. Also, I usually use wifi or 4g and the connection is stable and the audio & video are very clear. Webex Meetings deployment is distributed among many data centers around the world. No chance to be down.
Senior Network Engineer
SmartNetServInformation Technology & Services, 11-50 employees
Performance
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 8.6
Based on 407 answers
I can't speak of integration with many software. The only integration I have is with Microsoft Outlook and the integration has been error-free for me. I do think Webex usually loads quite quickly. The only issue we had once was for an international employee who was based in a very low bandwidth environment and it took her 5-10 minutes for the meeting to start. But that issue was only for her and nobody else in the meeting experienced that. However, I have noticed that Zoom has a faster startup time than Webex. Webex, though, is usually faster to load than Microsoft Teams.
Program Officer
World Learning IncNon-profit Organization Management, 51-200 employees
Support Rating
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 8.1
Based on 150 answers
The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
Account Manager
DealMYtime Services Private LimitedInformation Technology & Services, 11-50 employees
Implementation Rating
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 9.3
Based on 18 answers
That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
Staff Project Manager, Awesomizer, Fixer, Maker, Collaboration Enabler
Beckman Coulter, IncBiotechnology, 10,001+ employees
Alternatives Considered
Screenhero (Discontinued)
Screenhero being acquired by Slack was honestly the primary reason we selected it over TeamViewer. Our organization is heavily invested in Slack's enterprise solution, so choosing Screenhero was a pretty easy decision. On top of that, Screenhero delivers very well on its core competencies, so there doesn't seem to be a very good reason to not use it given its relationship with Slack.

Verified User
Manager in Product Management
Financial Services Company, 51-200 employeesWebex Meetings
We use Microsoft Teams as our staple platform in the workplace but most of our team prefer Webex Meetings. This is due to its flexibility and stability. We have also used Zoom to bring in remote presenters for lectures and events but many staff are still cautious of using Zoom due to previous security downfalls. WebEx Meetings has a good name with most people we talk to and most users find it easy to adapt to and use.
Audio Visual Technician
Flinders UniversityHigher Education, 1001-5000 employees
Contract Terms and Pricing Model
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 7.7
Based on 11 answers
Pricing structures are available with multiple options- 1. From Website directly. (Not recommended due to absence of partner support). 2. From Cisco Partner. (Highly recommended they help in setup as well as after-service support to a particular extent that again depends from partner to partner). Small Tip- Free Fell to negotiate with the partner. They can and they will. 3. Cisco through partners for the larger organizations provides Active Use plans. Where they give you as many licenses you want but charge you as per the usage.
Account Manager
DealMYtime Services Private LimitedInformation Technology & Services, 11-50 employees
Scalability
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 8.9
Based on 402 answers
Setting this product in any department is easy since it has the most flexible setup process. The networking path is easy to maintain and monitor since the infrastructure is not complicated. New members who start using this product familiarize themselves within the shortest time possible. Marketing using this product has a great impact on influencing customers and interacting with them.
Marketing Manager
MANGORetail, 10,001+ employees
Professional Services
Screenhero (Discontinued)
No score
No answers yet
No answers on this topic
Webex Meetings
Webex Meetings 9.0
Based on 9 answers
We did not take advantage of Webex Meetings' professional services.
Owner/President/CEO
P.C. 911Computer & Network Security, 1-10 employees
Return on Investment
Screenhero (Discontinued)
- Easier way to have conversations! It's quick and simple.
- Skip the toneless slack conversation and hash it out over ScreenHero!
- Screen sharing has been very beneficial.
Support Team Manager
RiskalyzeComputer Software, 51-200 employees
Webex Meetings
- The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
- Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
- Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
Founder & CEO
Under A Tree, Inc.Non-profit Organization Management, 1-10 employees