What users are saying about

Sprout Social

Top Rated
262 Ratings

Sprout Social

Top Rated
262 Ratings
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Score 7.9 out of 101

Socialbakers Suite

47 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Sprout Social

If you have a small social media team and need a way to quickly and easily monitor your owned social media channels, track conversations on your posts and engage with your fans or followers, Sprout works well. It also is an easy way for users to create high-level reports for higher-ups.
Jimmy Mack profile photo

Socialbakers Suite

SocialBakers is great for scheduling content since it allows you to upload content, add copy, schedule it for a time it will get the most engagement and eyes, and pass it along the approval pipeline for your organization. Additionally, the reporting and analytics tool provides a comprehensive overview of campaigns. I do not recommend SocialBakers for community management. The process is too complicated and takes far longer than other tools available
Laura Martinez profile photo

Feature Rating Comparison

Listening/monitoring

Sprout Social
6.8
Socialbakers Suite
6.8
Boolean keyword searches
Sprout Social
7.5
Socialbakers Suite
Filtering out noise/spam
Sprout Social
7.2
Socialbakers Suite
6.0
Sentiment analysis
Sprout Social
5.5
Socialbakers Suite
Broad channel coverage
Sprout Social
6.9
Socialbakers Suite
7.5

Publishing

Sprout Social
7.6
Socialbakers Suite
7.3
Content planning and scheduling
Sprout Social
8.1
Socialbakers Suite
7.7
Audience targeting
Sprout Social
7.3
Socialbakers Suite
6.7
Content optimization
Sprout Social
7.1
Socialbakers Suite
6.3
Workflow management
Sprout Social
7.7
Socialbakers Suite
8.3

Engagement

Sprout Social
7.1
Socialbakers Suite
4.5
Automated routing and prioritization
Sprout Social
6.3
Socialbakers Suite
5.0
Customer interaction histories
Sprout Social
8.2
Socialbakers Suite
4.0
Bulk actions
Sprout Social
7.0
Socialbakers Suite
4.5

Marketing

Sprout Social
6.8
Socialbakers Suite
7.5
Lead generation
Sprout Social
6.3
Socialbakers Suite
Content marketing
Sprout Social
7.5
Socialbakers Suite
7.0
Paid media management
Sprout Social
6.2
Socialbakers Suite
8.0
Campaigns and promotions
Sprout Social
7.2
Socialbakers Suite

Channel coverage/integration

Sprout Social
8.2
Socialbakers Suite
6.2
Twitter
Sprout Social
9.0
Socialbakers Suite
5.7
Facebook
Sprout Social
8.6
Socialbakers Suite
7.7
LinkedIn
Sprout Social
7.8
Socialbakers Suite
4.3
Google+
Sprout Social
8.6
Socialbakers Suite
Instagram
Sprout Social
7.2
Socialbakers Suite
7.0
Pinterest
Sprout Social
8.0
Socialbakers Suite
6.5
YouTube
Sprout Social
8.0
Socialbakers Suite

Reporting/analytics

Sprout Social
8.3
Socialbakers Suite
7.4
Campaign success analytics
Sprout Social
7.8
Socialbakers Suite
7.5
Real-time tracking
Sprout Social
8.8
Socialbakers Suite
6.3
Competitor analysis
Sprout Social
8.2
Socialbakers Suite
8.5

Account management

Sprout Social
7.8
Socialbakers Suite
8.3
Role-based user permissions & privileges
Sprout Social
8.8
Socialbakers Suite
8.3
Mobile access
Sprout Social
6.8
Socialbakers Suite

Pros

  • Scheduling content
  • Aggregating analytics from various social media platforms
  • One-click reporting
Jimmy Mack profile photo
  • Dashboards
  • Comparsions
  • Influencer research
  • Drilling down into Social Media Analytics
No photo available

Cons

  • Browser compatibility. I use chrome and sometimes the page doesn't fit properly or it gets stuck and won't refresh.
  • The way the pop-ups for scheduling work. Sometimes they look deformed or don't fit on the screen of my full sized laptop. It's odd the way they pop out and don't function properly.
  • The app has a long way to go. It's getting better with every up date, but I wish it was as user-friendly as the website.
Stephanie MacMillan profile photo
  • The ability to run a search for content could be improved
  • User management has recently been integrated and could be developped a little
David Isherwood profile photo

Likelihood to Renew

Sprout Social6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner profile photo
Socialbakers Suite7.5
Based on 3 answers
Very satisfied about the output and the reports.
David Arcifa profile photo

Usability

Sprout Social8.0
Based on 16 answers
There is no flaw in usability.
Valentin Vesa profile photo
Socialbakers Suite7.3
Based on 1 answer
Web version is perfect. Lost 2 points because of mobile version that could be optimized.
Boris MERCIER profile photo

Reliability and Availability

Sprout Social7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado profile photo
No score
No answers yet
No answers on this topic

Performance

Sprout Social8.0
Based on 7 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad profile photo
No score
No answers yet
No answers on this topic

Support

Sprout Social9.2
Based on 12 answers
The customer support is a big reason why I continue to use and love Sprout Social. I also used Sprout while working with a previous employer, so they have been familiar with my name for quite some time now. You always have access to a person 24/7 - whether it be via email, phone, live chat (love it!) or even if you tweet your issue to them. I've tweeted an issue in the past via my personal account and have received a response in 10 minutes or less! Their customer service and support is top-notch
Olivia Ann Hurst profile photo
Socialbakers Suite7.1
Based on 3 answers
Compared to other vendors that generally charge you for customer support and a not always perfect service, SocialBakers support is included and very efficient.
Boris MERCIER profile photo

Online Training

Sprout Social7.3
Based on 3 answers
The trainers are very resourceful and are able to deliver the knowledge to all trainees. The simpleness of using Sprout Social, despite its amazing technical capabilities, is by itself a big encouragement boost
Valentin Vesa profile photo
Socialbakers Suite6.0
Based on 1 answer
The online training was fine but, in the end, the best way to learn any product is by actually using it.
Shubhankar Goel profile photo

Implementation

Sprout Social8.9
Based on 10 answers
It's super easy.
Michelle Hebert profile photo
Socialbakers Suite9.1
Based on 2 answers
The platform is so easy to understand that no "expensive consulting firm" is necessary to implement it!
Boris MERCIER profile photo

Alternatives Considered

  • The overall package
  • Price point
  • and great design and UI
Lisa Kribs-LaPierre profile photo
Salesforce's Radian 6 is too clunky and hard to translate for management. The native platforms are good, but again without competitor details.
Sam Wilson-Späth profile photo

Return on Investment

  • Ultimately, I only use SS to push my blog posts to my twitter account. I stay on with them because I like the design and user-friendliness of SS the most. I'm also very interested to see if and how they keep growing. I have high hopes for them.
Michelle Hebert profile photo
  • Improved the perception of our work as an agency
  • Better understanding of our clients needs
  • Ways of improving our strategies
Alvaro Quesada profile photo

Screenshots

Pricing Details

Sprout Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sprout Social Editions & Modules
Sprout Social
Additional Pricing Details

Socialbakers Suite

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Socialbakers Suite Editions & Modules
Socialbakers Suite
Edition
Professional Plan
$201
1. per social profile
Additional Pricing Details
For the Business and Enterprise Plans please request a one-two-one demonstration at socialbakers.com/company/request-demo - Price on request.