What users are saying about
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
385 Ratings
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Zoho CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
385 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

Streak

I think Streak is well suited for companies and users that want to better manage contacts and deals inside their Gmail/Gsuite inbox in a simple way, with the benefit of getting some productivity features that help save some time when working with a lot of e-mails. I think it is less appropriate for users that have a huge database of contacts and heavy CRM needs.
Raphael Sanguinete profile photo

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean profile photo

Feature Rating Comparison

Sales Force Automation

Streak
Zoho CRM
8.5
Customer data management / contact management
Streak
Zoho CRM
8.7
Workflow management
Streak
Zoho CRM
8.6
Territory management
Streak
Zoho CRM
8.4
Opportunity management
Streak
Zoho CRM
8.6
Integration with email client (e.g., Outlook or Gmail)
Streak
Zoho CRM
7.9
Contract management
Streak
Zoho CRM
8.3
Quote & order management
Streak
Zoho CRM
8.3
Interaction tracking
Streak
Zoho CRM
9.1
Channel / partner relationship management
Streak
Zoho CRM
8.4

Customer Service & Support

Streak
Zoho CRM
7.8
Case management
Streak
Zoho CRM
7.8
Call center management
Streak
Zoho CRM
7.9
Help desk management
Streak
Zoho CRM
7.9

Marketing Automation

Streak
Zoho CRM
8.4
Lead management
Streak
Zoho CRM
8.6
Email marketing
Streak
Zoho CRM
8.3

CRM Project Management

Streak
Zoho CRM
8.3
Task management
Streak
Zoho CRM
8.7
Billing and invoicing management
Streak
Zoho CRM
8.0
Reporting
Streak
Zoho CRM
8.4

CRM Reporting & Analytics

Streak
Zoho CRM
8.6
Forecasting
Streak
Zoho CRM
8.6
Pipeline visualization
Streak
Zoho CRM
8.6
Customizable reports
Streak
Zoho CRM
8.6

Customization

Streak
Zoho CRM
8.3
Custom fields
Streak
Zoho CRM
8.1
Custom objects
Streak
Zoho CRM
8.1
Scripting environment
Streak
Zoho CRM
8.6
API for custom integration
Streak
Zoho CRM
8.3

Security

Streak
Zoho CRM
9.1
Single sign-on capability
Streak
Zoho CRM
9.2
Role-based user permissions
Streak
Zoho CRM
8.9

Social CRM

Streak
Zoho CRM
7.9
Social data
Streak
Zoho CRM
7.9
Social engagement
Streak
Zoho CRM
7.9

Integrations with 3rd-party Software

Streak
Zoho CRM
8.0
Marketing automation
Streak
Zoho CRM
8.0
Compensation management
Streak
Zoho CRM
7.9

Platform

Streak
Zoho CRM
7.7
Mobile access
Streak
Zoho CRM
7.7

Pros

Streak

  • Integrates well with Google Sheets and allows you to import boxes.
  • Color Coded and custom stages allow you to plan your campaigns and track them efficiently
  • Being able to assign it to different team members works great.
Aaron Nielsen profile photo

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery profile photo

Cons

Streak

  • Streak could improve in the way it first integrates into Gmail. When you clear Cache and Cookies it disconnects and then you can accidentally send out emails without open-tracking.
  • It could improve by having a better import system for importing data into the "boxes" used for mail merges.
  • It could be improved by having the ability to split reminders for companies, based on who you talked to.
No photo available

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett profile photo

Likelihood to Renew

Streak

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran profile photo

Usability

Streak

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun profile photo

Support

Streak

Streak 8.0
Based on 1 answer
They do a great job of explaining the product beforehand so support interaction is not needed as much.
Matthew Fox profile photo

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Implementation

Streak

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

Streak

Pipedrive is somehow "disconnected from the rest of the world" being a standalone app (the last time I used it was three years ago, that may have changed.)
Salesforce is over-complicated and cumbersome for the "discovery" part of the sales process.
Streak is straightforward to implement and starts saving you time right away, up to the point where a lead becomes an opportunity.
Pablo Povarchik profile photo

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French profile photo

Return on Investment

Streak

  • I can easily see who is engaging with my emails and who isn't. It has directly saved me time in not working with prospects who aren't even opening my emails, or potentially those who are opening, but never responding.
  • Streak has increased my awareness if old leads are re-opening my content. I've closed deals because I called someone who was re-opening my content.
  • Streak has saved me time in pre-programming when I want a strategic email to be sent. I can now have emails sent first thing in the morning while I may actually be on calls or in meetings.
Corey Calder profile photo

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl profile photo

Pricing Details

Streak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Streak Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Add comparison