What users are saying about
29 Ratings
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Top Rated
425 Ratings
29 Ratings
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Score 8 out of 100

Zoho CRM

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Top Rated
425 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Streak

If you receive a notification that a prospect just read your email and you don't receive a response, you're then aware they've received it and your pitch or product is on their mind -- making a call later that day all the more effective.
Anonymous | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Streak
Zoho CRM
7.8
Customer data management / contact management
Streak
Zoho CRM
8.1
Workflow management
Streak
Zoho CRM
8.2
Territory management
Streak
Zoho CRM
7.8
Opportunity management
Streak
Zoho CRM
8.1
Integration with email client (e.g., Outlook or Gmail)
Streak
Zoho CRM
7.2
Contract management
Streak
Zoho CRM
7.6
Quote & order management
Streak
Zoho CRM
7.6
Interaction tracking
Streak
Zoho CRM
8.4
Channel / partner relationship management
Streak
Zoho CRM
7.6

Customer Service & Support

Streak
Zoho CRM
7.6
Case management
Streak
Zoho CRM
7.7
Call center management
Streak
Zoho CRM
7.4
Help desk management
Streak
Zoho CRM
7.7

Marketing Automation

Streak
Zoho CRM
8.1
Lead management
Streak
Zoho CRM
8.2
Email marketing
Streak
Zoho CRM
8.1

CRM Project Management

Streak
Zoho CRM
8.0
Task management
Streak
Zoho CRM
8.2
Billing and invoicing management
Streak
Zoho CRM
7.7
Reporting
Streak
Zoho CRM
7.9

CRM Reporting & Analytics

Streak
Zoho CRM
8.1
Forecasting
Streak
Zoho CRM
7.9
Pipeline visualization
Streak
Zoho CRM
8.1
Customizable reports
Streak
Zoho CRM
8.3

Customization

Streak
Zoho CRM
8.4
Custom fields
Streak
Zoho CRM
8.5
Custom objects
Streak
Zoho CRM
8.4
Scripting environment
Streak
Zoho CRM
8.6
API for custom integration
Streak
Zoho CRM
8.1

Security

Streak
Zoho CRM
8.3
Single sign-on capability
Streak
Zoho CRM
8.2
Role-based user permissions
Streak
Zoho CRM
8.4

Social CRM

Streak
Zoho CRM
7.5
Social data
Streak
Zoho CRM
7.5
Social engagement
Streak
Zoho CRM
7.5

Integrations with 3rd-party Software

Streak
Zoho CRM
7.6
Marketing automation
Streak
Zoho CRM
7.8
Compensation management
Streak
Zoho CRM
7.4

Platform

Streak
Zoho CRM
7.1
Mobile access
Streak
Zoho CRM
7.1

Pros

Streak

  • The e-mail tracking feature is easy to use and very handy.
  • The snippets feature are very good, have shortcuts to use and save a lot of time.
  • Having a CRM platform inside your Gmail/Gsuite account is great for improving the use in a day to day basis.
Raphael Sanguinete | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Streak

  • Streak should work better with Microsoft. Often you need to run your excel files through Sheets in order for them to be compatible.
  • Having a Dashboard rather than being a tab in your email might add to its usability.
  • Automated progression through the stages
Aaron Nielsen | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Streak

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Streak

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Streak

Streak 8.0
Based on 1 answer
They do a great job of explaining the product beforehand so support interaction is not needed as much.
Matthew Fox | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Streak

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Streak

HubSpot was almost too freeform, I had a hard time grasping how it could work for me because there was so much that could be changed around. Streak was so easy to figure out without much time invested and I like that it just lives in my Gmail without needing to go to a separate website/login.
Stephanie Majeran | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Streak

  • It has helped me save time on reaching out to people thinking that they didn't get my first email.
  • It had the positive return on investment in the fact that the time I spend using Streak is much less than the time I would spend not using it.
  • Streak has taught me the importance and ease of mail merges, since nothing else out there was as seamless to start with.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Streak

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Streak Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

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