What users are saying about
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Top Rated
481 Ratings
215 Ratings
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Score 7.4 out of 100

Zoho CRM

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Top Rated
481 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho is a highly recommended tool that has all the features that are needed for better management of customer relatives. Automated employee notifications and tools for the management of clients and resources are magnificent. It works without slowing down a system and it is very cost-efficient software too and is highly affordable by almost everyone. And it is quite suitable for all the kinds of business types either small or large everyone can take advantage of it and its amazing features.
Justin Jerry | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sugar Sell (SugarCRM)
9.0
Zoho CRM
7.6
Customer data management / contact management
Sugar Sell (SugarCRM)
9.1
Zoho CRM
8.1
Workflow management
Sugar Sell (SugarCRM)
9.1
Zoho CRM
7.8
Territory management
Sugar Sell (SugarCRM)
9.0
Zoho CRM
7.1
Opportunity management
Sugar Sell (SugarCRM)
9.4
Zoho CRM
7.8
Integration with email client (e.g., Outlook or Gmail)
Sugar Sell (SugarCRM)
8.9
Zoho CRM
7.5
Contract management
Sugar Sell (SugarCRM)
8.5
Zoho CRM
7.3
Quote & order management
Sugar Sell (SugarCRM)
9.1
Zoho CRM
7.3
Interaction tracking
Sugar Sell (SugarCRM)
9.1
Zoho CRM
8.0
Channel / partner relationship management
Sugar Sell (SugarCRM)
9.2
Zoho CRM
7.8

Customer Service & Support

Sugar Sell (SugarCRM)
9.1
Zoho CRM
7.0
Case management
Sugar Sell (SugarCRM)
8.8
Zoho CRM
7.3
Call center management
Sugar Sell (SugarCRM)
9.4
Zoho CRM
6.7
Help desk management
Sugar Sell (SugarCRM)
9.2
Zoho CRM
7.0

Marketing Automation

Sugar Sell (SugarCRM)
8.3
Zoho CRM
8.6
Lead management
Sugar Sell (SugarCRM)
9.2
Zoho CRM
8.6
Email marketing
Sugar Sell (SugarCRM)
7.3
Zoho CRM
8.6

CRM Project Management

Sugar Sell (SugarCRM)
9.2
Zoho CRM
7.7
Task management
Sugar Sell (SugarCRM)
9.3
Zoho CRM
7.7
Billing and invoicing management
Sugar Sell (SugarCRM)
9.1
Zoho CRM
7.5
Reporting
Sugar Sell (SugarCRM)
9.2
Zoho CRM
7.9

CRM Reporting & Analytics

Sugar Sell (SugarCRM)
9.1
Zoho CRM
7.6
Forecasting
Sugar Sell (SugarCRM)
9.4
Zoho CRM
7.2
Pipeline visualization
Sugar Sell (SugarCRM)
8.8
Zoho CRM
7.9
Customizable reports
Sugar Sell (SugarCRM)
9.2
Zoho CRM
7.7

Customization

Sugar Sell (SugarCRM)
9.2
Zoho CRM
7.7
Custom fields
Sugar Sell (SugarCRM)
9.1
Zoho CRM
8.3
Custom objects
Sugar Sell (SugarCRM)
8.9
Zoho CRM
7.4
Scripting environment
Sugar Sell (SugarCRM)
9.5
Zoho CRM
7.8
API for custom integration
Sugar Sell (SugarCRM)
9.2
Zoho CRM
7.1

Security

Sugar Sell (SugarCRM)
9.1
Zoho CRM
8.3
Single sign-on capability
Sugar Sell (SugarCRM)
9.4
Zoho CRM
8.3
Role-based user permissions
Sugar Sell (SugarCRM)
8.8
Zoho CRM
8.4

Social CRM

Sugar Sell (SugarCRM)
9.4
Zoho CRM
7.3
Social data
Sugar Sell (SugarCRM)
9.3
Zoho CRM
7.3
Social engagement
Sugar Sell (SugarCRM)
9.5
Zoho CRM
7.3

Integrations with 3rd-party Software

Sugar Sell (SugarCRM)
9.3
Zoho CRM
7.1
Marketing automation
Sugar Sell (SugarCRM)
9.1
Zoho CRM
7.5
Compensation management
Sugar Sell (SugarCRM)
9.6
Zoho CRM
6.7

Platform

Sugar Sell (SugarCRM)
8.2
Zoho CRM
6.9
Mobile access
Sugar Sell (SugarCRM)
8.2
Zoho CRM
6.9

Pros

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM is very customizable. The out-of-the-box modules are a great start however the system allows you to customize them to better fit internal operations.
  • The integrations with other Zoho apps is crucial to us, and Zoho CRM acts as sort of the hub for our teams project tracking, communication, and task tracking. Most if not all other Zoho apps have a native integration back to Zoho CRM.
  • Reporting features are excellent. Likewise, the ability to create custom "Views" within our modules record also provide us with deeper insights to the critical data stored within Zoho CRM.
Jon Porreca | TrustRadius Reviewer

Cons

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • The navigation is a little clunky
  • Customization can be a detriment since undoing previous iterations while maintaining the data can be challenging
  • You need a clear SOP on where to work out of (contacts, deals, accounts) since the notes don't necessarily transfer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 7 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 13 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 2 answers
No answer on this topic is available.

Performance

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 15 answers
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Sebastian Cuadras | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.8
Based on 17 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

In-Person Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Online Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 8 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Scalability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has helped us visualize and analyze our sales pipeline in a more detailed manner, which has helped us better forecast our annual revenues.
  • Zoho CRM has brought a level of visibility across our organization that was not there before. This has helped us stay on track and keep everyone accountable.
  • Since using Zoho CRM, we've seen our annual sales jump 10%. While it's impossible to attribute this entirely to Zoho CRM, it has definitely helped our sales grow by helping us stay focused and disciplined in our communication with clients.
Adam Montgomery | TrustRadius Reviewer

Screenshots

Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Cell$80.001
  1. Per Month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Sugar Sell (SugarCRM)
8.7
Zoho CRM
7.8

Likelihood to Renew

Sugar Sell (SugarCRM)
8.2
Zoho CRM
7.6

Usability

Sugar Sell (SugarCRM)
9.6
Zoho CRM
8.0

Reliability and Availability

Sugar Sell (SugarCRM)
10.0
Zoho CRM
9.0

Performance

Sugar Sell (SugarCRM)
10.0
Zoho CRM
9.0

Support Rating

Sugar Sell (SugarCRM)
9.6
Zoho CRM
7.8

In-Person Training

Sugar Sell (SugarCRM)
9.0
Zoho CRM

Online Training

Sugar Sell (SugarCRM)
8.0
Zoho CRM
8.2

Implementation Rating

Sugar Sell (SugarCRM)
9.0
Zoho CRM
8.0

Scalability

Sugar Sell (SugarCRM)
9.0
Zoho CRM

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