What users are saying about
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Top Rated
748 Ratings
233 Ratings
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Score 7.6 out of 100

Zoho CRM

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Top Rated
748 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Sugar Sell (SugarCRM) ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
  • Zoho CRM ranks higher in 1 feature set: Marketing Automation
  • Sugar Sell (SugarCRM) and Zoho CRM are tied in 1 feature set: Security

Sales Force Automation

8.6

Sugar Sell (SugarCRM)

86%
8.0

Zoho CRM

80%
Sugar Sell (SugarCRM) ranks higher in 9/9 features

Customer data management / contact management

8.9
89%
32 Ratings
8.4
84%
216 Ratings

Workflow management

8.6
86%
28 Ratings
7.9
79%
205 Ratings

Territory management

8.8
88%
26 Ratings
7.8
78%
154 Ratings

Opportunity management

8.8
88%
26 Ratings
8.2
82%
196 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.9
89%
29 Ratings
7.8
78%
192 Ratings

Contract management

8.7
87%
26 Ratings
8.3
83%
153 Ratings

Quote & order management

8.1
81%
24 Ratings
7.9
79%
157 Ratings

Interaction tracking

8.0
80%
30 Ratings
8.0
80%
192 Ratings

Channel / partner relationship management

8.6
86%
25 Ratings
7.7
77%
145 Ratings

Customer Service & Support

8.9

Sugar Sell (SugarCRM)

89%
7.5

Zoho CRM

75%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

9.1
91%
24 Ratings
7.7
77%
169 Ratings

Call center management

8.8
88%
19 Ratings
7.5
75%
135 Ratings

Help desk management

8.7
87%
17 Ratings
7.4
74%
150 Ratings

Marketing Automation

8.3

Sugar Sell (SugarCRM)

83%
8.4

Zoho CRM

84%
Sugar Sell (SugarCRM) ranks higher in 1/2 features

Lead management

8.9
89%
22 Ratings
8.5
85%
201 Ratings

Email marketing

7.7
77%
23 Ratings
8.2
82%
171 Ratings

CRM Project Management

9.0

Sugar Sell (SugarCRM)

90%
8.2

Zoho CRM

82%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

9.1
91%
26 Ratings
8.3
83%
194 Ratings

Billing and invoicing management

8.9
89%
18 Ratings
8.1
81%
141 Ratings

Reporting

8.9
89%
24 Ratings
8.2
82%
186 Ratings

CRM Reporting & Analytics

9.0

Sugar Sell (SugarCRM)

90%
8.2

Zoho CRM

82%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

8.9
89%
24 Ratings
8.0
80%
170 Ratings

Pipeline visualization

9.1
91%
25 Ratings
8.3
83%
181 Ratings

Customizable reports

8.9
89%
27 Ratings
8.3
83%
191 Ratings

Customization

8.8

Sugar Sell (SugarCRM)

88%
8.0

Zoho CRM

80%
Sugar Sell (SugarCRM) ranks higher in 4/4 features

Custom fields

8.9
89%
29 Ratings
8.4
84%
215 Ratings

Custom objects

9.1
91%
26 Ratings
8.1
81%
169 Ratings

Scripting environment

8.9
89%
19 Ratings
7.7
77%
137 Ratings

API for custom integration

8.4
84%
25 Ratings
7.7
77%
152 Ratings

Security

8.7

Sugar Sell (SugarCRM)

87%
8.7

Zoho CRM

87%
Sugar Sell (SugarCRM) ranks higher in 1/2 features

Single sign-on capability

9.1
91%
21 Ratings
8.7
87%
180 Ratings

Role-based user permissions

8.2
82%
26 Ratings
8.8
88%
201 Ratings

Social CRM

8.6

Sugar Sell (SugarCRM)

86%
7.8

Zoho CRM

78%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

8.8
88%
19 Ratings
7.9
79%
130 Ratings

Social engagement

8.5
85%
16 Ratings
7.8
78%
125 Ratings

Integrations with 3rd-party Software

8.7

Sugar Sell (SugarCRM)

87%
7.6

Zoho CRM

76%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.9
89%
19 Ratings
7.9
79%
161 Ratings

Compensation management

8.5
85%
13 Ratings
7.3
73%
107 Ratings

Platform

8.3

Sugar Sell (SugarCRM)

83%
7.8

Zoho CRM

78%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

8.3
83%
20 Ratings
7.8
78%
180 Ratings

Attribute Ratings

  • Sugar Sell (SugarCRM) is rated higher in 7 areas: Usability, Availability, Performance, Support Rating, In-Person Training, Implementation Rating, Product Scalability
  • Zoho CRM is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Online Training

Likelihood to Recommend

8.3

Sugar Sell (SugarCRM)

83%
57 Ratings
8.4

Zoho CRM

84%
244 Ratings

Likelihood to Renew

8.2

Sugar Sell (SugarCRM)

82%
26 Ratings
8.9

Zoho CRM

89%
32 Ratings

Usability

8.7

Sugar Sell (SugarCRM)

87%
10 Ratings
8.3

Zoho CRM

83%
178 Ratings

Availability

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings
8.0

Zoho CRM

80%
4 Ratings

Performance

10.0

Sugar Sell (SugarCRM)

100%
2 Ratings
6.5

Zoho CRM

65%
4 Ratings

Support Rating

9.2

Sugar Sell (SugarCRM)

92%
18 Ratings
8.2

Zoho CRM

82%
76 Ratings

In-Person Training

9.0

Sugar Sell (SugarCRM)

90%
1 Rating
7.0

Zoho CRM

70%
2 Ratings

Online Training

8.0

Sugar Sell (SugarCRM)

80%
1 Rating
8.5

Zoho CRM

85%
6 Ratings

Implementation Rating

9.0

Sugar Sell (SugarCRM)

90%
9 Ratings
8.8

Zoho CRM

88%
12 Ratings

Contract Terms and Pricing Model

Sugar Sell (SugarCRM)

N/A
0 Ratings
9.4

Zoho CRM

94%
22 Ratings

Product Scalability

9.0

Sugar Sell (SugarCRM)

90%
1 Rating
8.5

Zoho CRM

85%
2 Ratings

Professional Services

Sugar Sell (SugarCRM)

N/A
0 Ratings
8.5

Zoho CRM

85%
7 Ratings

Likelihood to Recommend

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM is geared to small businesses with limited usage. However, through additional programming, our enterprise company was able to leverage the core apps into a well-honed customized CRM and end-to-end ecosystem that meets our needs. Zoho CRM has been responsive to this process and provided the support we need. With Zoho CRM, we can customize it any way we want allowing us to track all aspects of client requests and tax or service categories and then follow up with email campaigns based on specific criteria with ease.
Anonymous | TrustRadius Reviewer

Pros

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
  • Great reporting section, you can extract some really detailed reports of your leads and their status.
  • User access control and 2-factor authentication are really easy to define and set up.
  • Some really great integrations with Zoho products and Gsuite.
Anonymous | TrustRadius Reviewer

Cons

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
  • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
  • There are some things that aren't allowed to be customized that definitely should be
  • Support means well, but they rarely can help
Anonymous | TrustRadius Reviewer

Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Likelihood to Renew

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.9
Based on 32 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
No answer on this topic is available.

Performance

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

Zoho CRM 6.5
Based on 4 answers
No answer on this topic is available.

Support Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Anonymous | TrustRadius Reviewer

In-Person Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Zoho CRM

Back when we switched, Zoho CRM was nowhere near Salesforce. We were able to at least merge some of our documents through a bridge called Conga. We still can't do that within Zoho CRM, but again, Zoho CRM updates all the time so I'm probably not aware of the easiest most efficient way it can do it.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

Sugar Sell (SugarCRM)

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Anonymous | TrustRadius Reviewer

Scalability

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.5
Based on 2 answers
No answer on this topic is available.

Professional Services

Sugar Sell (SugarCRM)

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Anonymous | TrustRadius Reviewer

Return on Investment

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Zoho CRM

  • Increased customer retention keeps our sales team on track and updated with their sales pipeline management features.
  • To better understand our clients and build strong relationships, Zoho provides an easy-to-use central database of customers.
  • Tracking admissions is possible, as is improved entry management and -communication. As a result, Zoho reduces the time and effort required to generate leads and close sales.
Aononna Tazin | TrustRadius Reviewer

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