Sugar Sell (SugarCRM) vs. Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sugar Sell (SugarCRM)
Score 7.5 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Zoho CRM
Score 8.4 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
Sugar Sell (SugarCRM)Zoho CRM
Editions & Modules
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
Sugar Sell (SugarCRM)Zoho CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$14 /user/month
Additional Details
More Pricing Information
Community Pulse
Sugar Sell (SugarCRM)Zoho CRM
Considered Both Products
Sugar Sell (SugarCRM)
Chose Sugar Sell (SugarCRM)
We selected SugarCRM from a startup mentality when, in reality, we should have bitten the bullet and opted for something like Copper. Copper is 100% the CRM of choice that is integrated into G-Suite for businesses. I would even take Zoho over Sugar, having implemented it …
Zoho CRM
Chose Zoho CRM
Sugar was great when we first got started. Zoho CRM allowed us to take things to the next level and get the support that we needed along with that transition. Zoho CRM's customization was mush easier to setup and use without having to rely on developers to create custom code …
Chose Zoho CRM
Salesforce was too expensive at 3x the cost, not as customizable, couldn't meet our project needs and developers were +2x the cost. MS Dynamics, although customizable, was larger than our.
Chose Zoho CRM
Zoho CRM can be what you want it to be. The others are good but not nearly as customizable as Zoho CRM.
Chose Zoho CRM
Zoho CRM is more affordable, easier to set up, manage, run reports on, customize and use.
Chose Zoho CRM
For the prices you're getting a lot of bang for you buck! I used several CRMs that cost substantially more and cannot say I received any benefit for the money over Zoho. Also with the additional suite of products Zoho offers you can have a one stop shop for your companies …
Top Pros
Top Cons
Features
Sugar Sell (SugarCRM)Zoho CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Sugar Sell (SugarCRM)
4.8
33 Ratings
46% below category average
Zoho CRM
8.0
288 Ratings
4% above category average
Customer data management / contact management5.032 Ratings8.4279 Ratings
Workflow management6.028 Ratings8.1266 Ratings
Territory management6.026 Ratings8.0196 Ratings
Opportunity management7.026 Ratings8.3253 Ratings
Integration with email client (e.g., Outlook or Gmail)7.029 Ratings7.9248 Ratings
Contract management3.026 Ratings8.1203 Ratings
Quote & order management4.024 Ratings7.9203 Ratings
Interaction tracking3.030 Ratings7.9249 Ratings
Channel / partner relationship management2.025 Ratings7.7192 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Sugar Sell (SugarCRM)
2.3
24 Ratings
106% below category average
Zoho CRM
7.7
221 Ratings
2% above category average
Case management3.024 Ratings7.9213 Ratings
Call center management2.019 Ratings7.3172 Ratings
Help desk management2.017 Ratings7.9189 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Sugar Sell (SugarCRM)
5.5
25 Ratings
32% below category average
Zoho CRM
8.1
266 Ratings
6% above category average
Lead management6.022 Ratings8.2261 Ratings
Email marketing5.023 Ratings8.1219 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Sugar Sell (SugarCRM)
3.0
28 Ratings
87% below category average
Zoho CRM
8.1
263 Ratings
6% above category average
Task management4.026 Ratings8.3248 Ratings
Billing and invoicing management3.018 Ratings8.0180 Ratings
Reporting2.024 Ratings8.1242 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Sugar Sell (SugarCRM)
3.3
28 Ratings
79% below category average
Zoho CRM
8.1
258 Ratings
7% above category average
Forecasting3.024 Ratings8.0216 Ratings
Pipeline visualization2.025 Ratings8.0235 Ratings
Customizable reports5.027 Ratings8.3249 Ratings
Customization
Comparison of Customization features of Product A and Product B
Sugar Sell (SugarCRM)
5.5
29 Ratings
31% below category average
Zoho CRM
8.0
277 Ratings
6% above category average
Custom fields6.029 Ratings8.4275 Ratings
Custom objects5.026 Ratings8.0222 Ratings
Scripting environment6.019 Ratings7.5178 Ratings
API for custom integration5.025 Ratings8.0203 Ratings
Security
Comparison of Security features of Product A and Product B
Sugar Sell (SugarCRM)
5.5
27 Ratings
41% below category average
Zoho CRM
8.3
266 Ratings
0% below category average
Single sign-on capability5.021 Ratings8.3231 Ratings
Role-based user permissions6.026 Ratings8.3261 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Sugar Sell (SugarCRM)
3.0
19 Ratings
84% below category average
Zoho CRM
8.1
165 Ratings
10% above category average
Social data3.019 Ratings8.1164 Ratings
Social engagement3.016 Ratings8.0156 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Sugar Sell (SugarCRM)
4.5
19 Ratings
47% below category average
Zoho CRM
8.1
210 Ratings
11% above category average
Marketing automation5.019 Ratings8.3207 Ratings
Compensation management4.013 Ratings8.0138 Ratings
Platform
Comparison of Platform features of Product A and Product B
Sugar Sell (SugarCRM)
4.0
20 Ratings
59% below category average
Zoho CRM
8.1
230 Ratings
9% above category average
Mobile access4.020 Ratings8.1230 Ratings
Best Alternatives
Sugar Sell (SugarCRM)Zoho CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sugar Sell (SugarCRM)Zoho CRM
Likelihood to Recommend
2.0
(59 ratings)
8.3
(312 ratings)
Likelihood to Renew
8.2
(26 ratings)
7.5
(42 ratings)
Usability
3.0
(10 ratings)
8.0
(172 ratings)
Availability
10.0
(1 ratings)
8.9
(7 ratings)
Performance
10.0
(1 ratings)
8.3
(8 ratings)
Support Rating
9.1
(12 ratings)
6.4
(69 ratings)
In-Person Training
9.0
(1 ratings)
8.0
(1 ratings)
Online Training
8.0
(1 ratings)
5.8
(8 ratings)
Implementation Rating
9.0
(3 ratings)
5.4
(16 ratings)
Configurability
10.0
(1 ratings)
5.3
(114 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.5
(21 ratings)
Ease of integration
10.0
(2 ratings)
7.1
(5 ratings)
Product Scalability
9.0
(1 ratings)
6.3
(6 ratings)
Professional Services
-
(0 ratings)
8.3
(7 ratings)
Vendor post-sale
9.0
(1 ratings)
8.1
(13 ratings)
Vendor pre-sale
9.0
(1 ratings)
8.2
(13 ratings)
User Testimonials
Sugar Sell (SugarCRM)Zoho CRM
Likelihood to Recommend
SugarCRM
Sugar CRM is a good tool, but it's complex to customize. It often requires expensive 3rd partners to implement more complex scenarios that SugarCRM struggles to support; coming back with explanations was usually time-consuming and unsupported. The back end is overly complex in terms of what it needs to be, with many redundant database tables and columns.
Read full review
Zoho
Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
Read full review
Pros
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Zoho
  • Hooks into our website and can import data from forms.
  • Has great automation tools built in.
  • Reporting features are great.
  • Easy to learn, makes it easy for us to onboard new users onto it.
  • Fairly customizable. We have fine tuned it to work the way we need it to.
Read full review
Cons
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Zoho
  • Need some way to switch a field type without losing the pre-existing data.
  • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
  • Frustrating that only 3 custom lookup fields are allowed per module in our license.
Read full review
Likelihood to Renew
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Zoho
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
Read full review
Usability
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
Read full review
Reliability and Availability
SugarCRM
SugarCRM has never been down for us.
Read full review
Zoho
In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
Read full review
Performance
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Zoho
I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
Read full review
Support Rating
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Read full review
In-Person Training
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Zoho
I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
Read full review
Online Training
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Zoho
There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
Read full review
Implementation Rating
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
Read full review
Alternatives Considered
SugarCRM
SugarCRM is a lot better in many ways then LogicsCRM which I started using when I started as a sales rep at Community Tax. Yet there is still room for a lot of improvements to accommodate a steady workflow. They integration of old CRM files seems to have worked great from Logics to Sugar.
Read full review
Zoho
Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
Read full review
Contract Terms and Pricing Model
SugarCRM
No answers on this topic
Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Read full review
Scalability
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Zoho
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
Read full review
Professional Services
SugarCRM
No answers on this topic
Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Read full review
Return on Investment
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
Zoho
  • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
  • we have found a much higher customer engagement rate and ROI
  • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
Read full review
ScreenShots

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.