Likelihood to Recommend Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls
Ram V Senior Account Executive
Read full review Well used and appropriate if you are on the Zoom ecosystem for your company and you use
Salesforce . It is important to mention that if you book meetings via Outreach, then the meeting will be booked by using the PMI (Personal Meeting Identifier) which is basically a static meeting link your SDRs/AEs have. This PMI is not intended to be used for outbound calls, but more for private 1:1 conversations within your org, thus Zoom Revenue Accelerator has a hard time recording those by default and it needs the user to consent it every time. This is not an issue with Zoom Revenue Accelerator, however, but important to know. If you use systems such as
Chili Piper for booking your meetings, you can set up and make sure that every meeting booked with
Chili Piper will always be a unique Zoom ID, which is how Zoom Revenue Accelerator is intended to be used, and then the system works properly and all those meetings are recorded by default as that's how Zoom Revenue Accelerator expects you to use the default, one-time, external unique Zoom ID meetings, instead of the more private Personal Meeting ID. All-in-all, just be mindful of the tools in your ecosystem when considering this tool and make sure you tick all the boxes for it working right and the implementation to go well, otherwise you won't get the desired results which, again, isn't a lacking on Zoom Revenue Accelerator's side but your org might just not be using Zoom Revenue Accelerator as intended.
Read full review Pros Filtering calls by keywords - saves you time so that you don't have to listen to entire calls. Creating game tapes - so that you can easily onboard new team members. Great support team (love for Sushma). Much cheaper than competitors. Read full review zoomIQ provides good conversation metrics around words per minute and talk speed. As a sales rep, it is helpful to see the breakdown of team vs client talk time. Seeing the deal size and projected close date is also helpful. Read full review Cons Searching for specific calls (you can scroll through the list, but that takes time) The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine The AI-driven insights aren't always accurate but are still very useful nonetheless Read full review Zoom IQ's graphics need improvement to be more intuitive. Zoom IQ does not allow you to analyze several voices simultaneously. It becomes very complicated to expand the conversations to more students. Personalized feedback does not always respond correctly to what has been said. There is room for improvement in audio and voice analysis. Read full review Likelihood to Renew I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.
Read full review It has certainly been useful, but now it overlaps with other tools we are using so probably we will have to be harder on ROI here
Read full review Usability Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.
Read full review Support Rating Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.
Read full review Implementation Rating I wasn't directly involved but no news is good news in our organization for topics like this!
Read full review Alternatives Considered Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian company.
Read full review The features these sales enablement tools provide are pretty much the same in the aspect of usability and functionality. The advantage Zoom IQ gets over others is easy of integrating it with the default communication and collaboration tool from Zoom. Keeping things connected helps in better insights and value add.
Read full review Return on Investment Training of new Sales representatives has gone from 1 month to 2 weeks using Wingman as part of the training tools. The transcripts have also helped us to decrease the number of disputes "Lost" on Stripe, by providing evidence needed to win the case. Read full review There is not much negative impact of Zoom only let say your sales conversion didn't happen then the money is wasted. Even if the sales conversion doesn't happen you can get insights about the strategies discussed. Actionable feedback helped us to quickly close the sales deal. Read full review ScreenShots Clari Copilot Screenshots