Clari Copilot vs. Zoom Revenue Accelerator

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clari Copilot
Score 9.0 out of 10
N/A
Clari Copilot helps revenue teams win revenue-critical moments. Clari Copilot’s conversation intelligence platform gives reps and managers tools to compete, spot revenue leak, and close deals. It offers: Real-time battlecards and monologue alerts, so reps can navigate objections with ease and learn from winning behavior. And managers can track rep performance…
$60
per month per rep
Zoom Revenue Accelerator
Score 8.5 out of 10
N/A
Zoom Revenue Accelerator , the evolution of Zoom IQ, is a conversation intelligence tool, available for users of Zoom Meetings.N/A
Pricing
Clari CopilotZoom Revenue Accelerator
Editions & Modules
Growth
$720
per year per rep
Accelerator
$1,080
per year per rep
Enterprise
$1,320
per year per rep
No answers on this topic
Offerings
Pricing Offerings
Clari CopilotZoom Revenue Accelerator
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Clari CopilotZoom Revenue Accelerator
Top Pros

No answers on this topic

Top Cons
Features
Clari CopilotZoom Revenue Accelerator
Conversation Intelligence Software Features
Comparison of Conversation Intelligence Software Features features of Product A and Product B
Clari Copilot
-
Ratings
Zoom Revenue Accelerator
7.1
9 Ratings
11% below category average
Speech-to-Text Transcription00 Ratings8.08 Ratings
Keyword Detection00 Ratings6.89 Ratings
Sentiment Analysis00 Ratings6.79 Ratings
Speaker Diarization00 Ratings7.29 Ratings
Call Recording Playback00 Ratings8.09 Ratings
Call Summarization00 Ratings8.09 Ratings
Conversion Metrics00 Ratings6.79 Ratings
Keyword Search & Retrieval00 Ratings7.19 Ratings
Call Tagging00 Ratings6.86 Ratings
Integration with CRM Systems00 Ratings6.08 Ratings
Best Alternatives
Clari CopilotZoom Revenue Accelerator
Small Businesses
Mediafly
Mediafly
Score 7.6 out of 10
Clari Copilot
Clari Copilot
Score 9.0 out of 10
Medium-sized Companies
Clari
Clari
Score 8.5 out of 10
Clari
Clari
Score 8.5 out of 10
Enterprises
Clari
Clari
Score 8.5 out of 10
Clari
Clari
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Clari CopilotZoom Revenue Accelerator
Likelihood to Recommend
9.2
(82 ratings)
8.3
(29 ratings)
Likelihood to Renew
8.6
(3 ratings)
6.0
(1 ratings)
Usability
8.2
(1 ratings)
7.3
(5 ratings)
Support Rating
8.4
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Clari CopilotZoom Revenue Accelerator
Likelihood to Recommend
Clari
Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls
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Zoom
Zoom Revenue Accelerator excels at the everyday conversations, clients wanting to understand the market, how to use the product, or just to have a chat with their broker. ZRA eats these up, provides accurate sentiment analysis, and decent enough summaries that we can start to gleam insight from the myriad conversations our client facing team are exposed to each day. Where it doesn't fully align with our business model is how it integrates with our CRM. ZRA is built for the B2B industry, and wants to attach conversations to contacts associated with deals in pipelines etc. It as a product has a poor grasp on the day to day interactions B2C businesses have with their clients, and Zoom have a lot of opportunity ahead at solving those problems.
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Pros
Clari
  • Filtering calls by keywords - saves you time so that you don't have to listen to entire calls.
  • Creating game tapes - so that you can easily onboard new team members.
  • Great support team (love for Sushma).
  • Much cheaper than competitors.
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Zoom
  • Summarize customer interactions
  • Easily locate conversations where key terms are mentioned
  • Insight into competitors
  • Personal statistics tracking such as overall sentiment, patience, engagement
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Cons
Clari
  • Searching for specific calls (you can scroll through the list, but that takes time)
  • The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine
  • The AI-driven insights aren't always accurate but are still very useful nonetheless
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Zoom
  • Keep improving the Salesforce integration, bring a lightning component into Salesforce with Visualforce
  • Notifications for when users stop recordings or delete them
  • Notifications for when managers see a users recordings
  • Notifications for recordings with big deals or named accounts (custom filtering)
  • Slack notifications for processes recordings for calls with deals/accounts that meet conditions for filters
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Likelihood to Renew
Clari
I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.
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Zoom
It has certainly been useful, but now it overlaps with other tools we are using so probably we will have to be harder on ROI here
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Usability
Clari
Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.
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Zoom
Once you're through the setup it couldn't be easier. For our client facing team members it was very much an experience of. Today you're using "App A" and tomorrow log into Zoom and you're all setup. Zoom Revenue Accelerator is effortless for an end user to pick up and start using. But the setup is where you need help to understand. Various things with where recordings are stored, how calls are routed, and even who can access what phone numbers and recordings can be challenging to setup without help. And a number of docs aren't as up to date as they could be, given the Zoom UI can change so rapidly. Once they solve the sprawling admin side of the product, it'll be a 10 out of 10.
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Support Rating
Clari
Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.
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Zoom
No answers on this topic
Implementation Rating
Clari
I wasn't directly involved but no news is good news in our organization for topics like this!
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Zoom
No answers on this topic
Alternatives Considered
Clari
Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian company.
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Zoom
Chorus.ai is very similar to Zoom IQ. I think the sales team should invest in either product. I was not involved in the purchasing process so I am not sure why one company was chosen over the other for us to work with.
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Return on Investment
Clari
  • Training of new Sales representatives has gone from 1 month to 2 weeks using Wingman as part of the training tools.
  • The transcripts have also helped us to decrease the number of disputes "Lost" on Stripe, by providing evidence needed to win the case.
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Zoom
  • Allows me to be Building repeatable scalable processes! Being authentic and creating more humility amongst the locker room.
  • Provides stark contrast to those reps in the middle of the pack vs high activity top performers. I don’t always “see” the winning behaviors of the top reps, the win through effort, but many have a lot to learn about themselves and have even more opportunity to win more!
  • Provides self awareness and coaching opportunities for the individual producers on their own
Read full review
ScreenShots

Clari Copilot Screenshots

Screenshot of Call Library — Organized, searchable and shareable recordingsScreenshot of Call Summary — For full visibility on every sales interactionScreenshot of Call ScorecardsScreenshot of Game Tapes — A Netflix for salesScreenshot of Deal Central —An early-warning system for at-risk dealsScreenshot of Team Dashboard — Tracks coaching-led performance improvements

Zoom Revenue Accelerator Screenshots

Screenshot of post-meeting analysis that includes transcription highlights as well as sentiment and engagement scores. This can display sales deals by stage, size, teams, opportunity name, with analytics for the number of interactions, competition, and customer sentiments to identify sales improvements.Screenshot of the meetings and call review, that includes insights such as talk-listen ratio, talking speed, sentiment analysis, and more. This provides a search source of truth for customer conversations that simplifies preparing for sales calls, onboarding accounts, and collaborating across the revenue team.Screenshot of a curated playlists of recording snippets to get new sellers up to speed faster and provide more impactful training. This also gives marketing teams access to sales calls to understand which messages are working and which are not, and displays which competitors are mentioned the most, why sales is winning or losing against them, and what sentiments are commonly associated with them.