Xactly Incent is a software solution that allows companies to design, automate and manage incentive compensation—from the simple to the complex—and align seller behavior with revenue goals. With Xactly Incent helps customers to reduce time spent on plan administration, realize higher quota attainment, eliminate payout errors and increase payout accuracy, drive better performance with commission visibility.
With its integrations, companies can combine compensation data with CRM, ERP, HCM and…
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Xactly SimplyComp (discontinued)
Score 5.9 out of 10
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Xactly SimplyComp is a sales incentive compensation planning application to support sales teams with accurate commission, and team performance tracking.
Being that Xactly Incent is custom built to meet our specific plan requirements, it has been well suited for almost everything. One scenario where we could use some improvement is manager reporting. Better visibility into the roll up of any team goals and team actuals. Also some of the incentive payment information is a bit clunky. We calculate incentives each quarter on a YTD basis and then subtract was has already been paid. Sometimes this creates a shortfall for the sales rep that needs to carry forward. Reporting for this doesn't flow easily.
It's fine if your comp plans are really simple. It should have no problem multiplying ACV by a rep's BCR and maybe having a SPIFF or two. If you have accelerators, decelerators, complicated hierarchies, constant "exceptions to the rule", and need a platform to be flexible...SimplyComp simply won't be able to help here. Any "solutions" they implement will be short-term bandaids that will have to be addressed again sometime in the future
Reporting of financial statements is simple and easy to navigate.
Plans can be customized to meet multiple different types of bonus/commission schedules.
Salesforce integration further improves the automation of commission reporting.
Administrators have the ability to add/remove plans as needed limiting the need to work with a support person everytime a change is made to the commission plan. This has been particularly useful in our company as we are still trying to develop the appropriate commission plan structure so we are frequently making changes to the existing platform. Our administrator has had no issues making changes as needed and can typically get them done quickly.
When clearing out or deleting the data in Incent, certain areas allow deletion only one by one. Eg position, people etc. Would be great if this can be done in bulk.
Could improve in the style/view/functioning of Incent user interface
Can implement more features for end users interface to keep them more engaged and ignoring a feel of boring UI
The platform is incredibly complex for non-basic commissions plans and setting things up is painful and time consuming.
Importing functionality is improving, but still subpar, requiring a lot of manual entry for customer plans.
The time lag to actually calculate commission (after a user clicks the "calculate" button) is long, leaving one sitting and waiting for the software to do its thing.
For our non-US team members, we wanted insight into USD and local currency commission. SimplyComp doesn't support this.
Xactly Incent is a great tool for calculating commissions. The interface is user friendly and the system is set up in a way that allows for multiple setups for each commission plan. Over the last couple years since I have been on the commission team we have been able to optimize our plans to promote scalability. Our sales and accounting teams have become familiar with navigating the system which promotes transparency. From an audit perspective, Incent provides us with the reports and data we need to provide to our auditors.
The devil is in the detail. It's not intuitive to use, also not for Sales employees. You need to train them. For superusers like me you need a lot of training to administrate the system. It has a lot of functionalities and complexity like staging and upload orders, reset triggers, updating & creating rate tables. A lot of formulars are necessary to learn.
Xactly Incent is always available, they have planned monthly maintenance on Friday nights but are very proactive to communicate it. Monthly maintenance is useful as they address any bugs and also are constantly upgrading the user interface to make it easier to use.
Xactly Incent performs extremely well. I have not experienced it "slowing down" when usage is heavy. This is particularly true when it comes to the regular recalculation of credits and commissions. It is not uncommon for Xactly to be dealing with hundreds of thousands of orders/credits in a pay period, but the system handles it well. Xactly recently changed their calculation engine and the speed for regular refreshes increased significantly.
They take the time to understand the system. They keep us updated on the status of our cases. Finally, their continued follow up ensuring the initial issue was resolved is very nice. They will not close the case out until they have confirmed that our issue has been completely resolved and fixed.
Our Implementation Consultant was fantastic. She made herself available, scheduled for in advance to accommodate our schedule, and was very helpful on our calls. She happily executed work on our behalf behind the scenes to help move our implementation along. The Customer Support team was mixed, as is expected with Support teams. Nothing horribly bad, but nothing to write home about. SimplyComp is a newest product for Xactly so everyone is still learning it
It was great, good explanations and good training material provided, we were able to get a really good idea of how to use the system. I also think that it was enough time to learn how to setup the system.
Xactly offers training on new releases on a monthly basis and training on basic principles regularly via registration. My experience with both is that they do not provide the in-depth knowledge necessary to truly master the system and advanced courses still do not go to the level needed to autonomously manage the system and plans. Professional services are a large part of any cloud based service such as Xactly and I feel a reliance on such paid consulting services is a great money-maker for Xactly.
We have been satisfied with the implementation overall. The person from Xactly professional team was on our site to support the implementation and give us guides and instructions on how to operate the system in our case. it was really helpful moments. We have learned what and how to test Xactly Incent
I have been working on Incent since one year. I found it to be the greatest tool for calculating commissions. From credits to commissions to sketches, the system has it all, including the ability to conduct reports and statistics. It has a lot of features and customizations that are necessary for creating complex commission plans and calculating commissions. I enjoy its modern and user-friendly interface that makes the product more fascinating. Furthermore, the team's latest updates are excellent and make the product more effective and friendlier
This is the first time I've used a software for commision only. I've usually just used Salesforce to calculate my sales numbers and then do the math myself. This is nice to know the exact number but I don't think a lot better
It's very flexible. In most cases it can be adapted to your needs by programming which may cost extra money. We have a lot of different complans and close to 1.000 employees using Xactly in EMEA. It's mainly used by Sales and Finance
I am not aware of the company investment, but the overall result is fantastic. Employees visibility to commissions and components of their commissions is great. They have much more accessibility to their numbers and better understanding of how commissions are calculated. They can also review commissions at their convince on the application.
There seems to be more employee engagement and satisfaction with the overall commission process and reporting with Xactly Incent.
Positive impact is our reps are able to view their commissions much more clearly in SFDC. We are also able to calculate 95% of our commissions more rapidly (and have to spot-check the rest).
Negative impact was the onboarding process and "learning as we go" rather than having a set process document for getting us live.
