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Top Rated
142 Ratings

Playbooks, from XANT (formerly InsideSales.com)

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Top Rated
142 Ratings
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Score 7 out of 101
Top Rated
60 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Playbooks, from XANT (formerly InsideSales.com)

It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
Norma Vergara profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
Ryan McCarty profile photo

Feature Rating Comparison

Preview Dialer

Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.6
Contact preview
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Dialer-CRM integration
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
9.0
Call notes & tags
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.3
Automatic call logging
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.8

Core Dialer

Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.7
Outbound dialing
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
9.1
Inbound routing
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.8
Custom caller ID
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.9
Click-to-call
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
9.3
Recorded voicemail drop
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.8
Dialer contact import
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.8
Campaign & list management
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.4

Call Follow-up and Quality Assurance

Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.1
Follow-up calls
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.9
Dialer reporting & analytics
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
7.5
Dialer compliance
Playbooks, from XANT (formerly InsideSales.com)
PowerDialer for Salesforce, from XANT (formerly InsideSales.com)
8.0

Pros

Playbooks, from XANT (formerly InsideSales.com)

  • Playbooks does a great job of letting reps know when phone numbers are not a working number.
  • Playbooks does a great job being able to be tailored to your specific organization or business.
  • Playbooks does a great job of having a very friendly user experience.
Matt King profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
No photo available

Cons

Playbooks, from XANT (formerly InsideSales.com)

  • The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
  • The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.
Britni Berg profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
No photo available

Usability

Playbooks, from XANT (formerly InsideSales.com)

Playbooks, from XANT (formerly InsideSales.com) 7.6
Based on 99 answers
It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
Nickolas Pulido profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

PowerDialer for Salesforce, from XANT (formerly InsideSales.com) 8.2
Based on 5 answers
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
Jonathan Ison profile photo

Alternatives Considered

Playbooks, from XANT (formerly InsideSales.com)

The products I was using aren't available in the listings. I was using Replyify, which is a great tool for email automation, but it lacks the ability to call out of the system and integration with Dynamics. Overall, that's the biggest advantage over it's competitors. Seamless integration with MSDynamics, and a unified platform to complete all of your sales development tasks.
Joe M. Fuller profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
No photo available

Return on Investment

Playbooks, from XANT (formerly InsideSales.com)

  • The tool has given me the ability to make cold calls and catch up on deals quickly when I only have a short amount of time.
  • It has helped me reach out to more of my whitespace accounts than I otherwise would have been able to.
Natasha Toccket profile photo

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Mike Stevenson profile photo

Pricing Details

Playbooks, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

PowerDialer for Salesforce, from XANT (formerly InsideSales.com)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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