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Top Rated
349 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
130 Ratings

Agorapulse

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Top Rated
349 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Khoros Marketing (Formerly Spredfast + Lithium)

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Top Rated
130 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Likelihood to Recommend

Agorapulse

If you are an all service digital agency, then Agorapulse is probably a great solution for you - especially if you have multiple team members/people who have to approve content, and more than 4 or 5 profiles to manage. If you are a small business looking to manage your social through a third party software yourself, probably not the best option. If you are only using it for a few profiles it can be pricey, and probably gives you way too many tools. There is a little learning curve to it, so if you are looking for something simple that you can do yourself, probably look elsewhere.
Janaye Steadman profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Spredfast is a great tool for enterprise level social management. We've been able to gradually ramp up our number of users and accounts in phases, which has suited us, as a large, geographically widespread organisation.It works well with our other marketing technology platforms, and their integrations and APIs are straightforward.If the organization was much smaller I think the platform would still work as the costings are broadly based upon users and accounts so could well be a good SME solution too.
Joe Hill profile photo

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.2
Khoros Marketing (Formerly Spredfast + Lithium)
6.2
Boolean keyword searches
Agorapulse
7.8
Khoros Marketing (Formerly Spredfast + Lithium)
6.4
Filtering out noise/spam
Agorapulse
7.2
Khoros Marketing (Formerly Spredfast + Lithium)
5.8
Sentiment analysis
Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
5.1
Broad channel coverage
Agorapulse
8.5
Khoros Marketing (Formerly Spredfast + Lithium)
7.7

Publishing

Agorapulse
8.2
Khoros Marketing (Formerly Spredfast + Lithium)
6.5
Content planning and scheduling
Agorapulse
8.8
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Audience targeting
Agorapulse
6.8
Khoros Marketing (Formerly Spredfast + Lithium)
6.4
Content optimization
Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
5.0
Workflow management
Agorapulse
8.0
Khoros Marketing (Formerly Spredfast + Lithium)
6.9

Engagement

Agorapulse
7.5
Khoros Marketing (Formerly Spredfast + Lithium)
6.5
Automated routing and prioritization
Agorapulse
6.4
Khoros Marketing (Formerly Spredfast + Lithium)
6.1
Customer interaction histories
Agorapulse
8.5
Khoros Marketing (Formerly Spredfast + Lithium)
6.4
Bulk actions
Agorapulse
7.8
Khoros Marketing (Formerly Spredfast + Lithium)
7.0

Marketing

Agorapulse
7.6
Khoros Marketing (Formerly Spredfast + Lithium)
6.8
Lead generation
Agorapulse
6.6
Khoros Marketing (Formerly Spredfast + Lithium)
6.3
Content marketing
Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
6.9
Paid media management
Agorapulse
8.2
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Campaigns and promotions
Agorapulse
6.7
Khoros Marketing (Formerly Spredfast + Lithium)
6.9

Channel coverage/integration

Agorapulse
8.4
Khoros Marketing (Formerly Spredfast + Lithium)
7.4
Twitter
Agorapulse
8.9
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Facebook
Agorapulse
8.9
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
LinkedIn
Agorapulse
8.2
Khoros Marketing (Formerly Spredfast + Lithium)
6.3
Instagram
Agorapulse
7.7
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Google+
Agorapulse
Khoros Marketing (Formerly Spredfast + Lithium)
8.1
Pinterest
Agorapulse
Khoros Marketing (Formerly Spredfast + Lithium)
5.8
YouTube
Agorapulse
Khoros Marketing (Formerly Spredfast + Lithium)
8.1

Reporting/analytics

Agorapulse
7.4
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Campaign success analytics
Agorapulse
7.7
Khoros Marketing (Formerly Spredfast + Lithium)
7.0
Real-time tracking
Agorapulse
7.5
Khoros Marketing (Formerly Spredfast + Lithium)
7.4
Competitor analysis
Agorapulse
7.0
Khoros Marketing (Formerly Spredfast + Lithium)
6.9

Account management

Agorapulse
7.6
Khoros Marketing (Formerly Spredfast + Lithium)
6.4
Role-based user permissions & privileges
Agorapulse
8.4
Khoros Marketing (Formerly Spredfast + Lithium)
6.9
Mobile access
Agorapulse
6.8
Khoros Marketing (Formerly Spredfast + Lithium)
6.0

Pros

Agorapulse

  • The reporting covers all the metrics you need and allows you to modify the reports as you wish by downloading them as a PowerPoint file.
  • One of the main things we love about AgoraPulse is that they seem to have high standards for their quality control and customer service. They don't roll out new features unless they work 100% and if there is an issue they are on top of it right away and with ample communication.
  • No more wondering if you've seen every comment or message. AgoraPulse's system allows you to ensure you have responded to every item no matter what the client has done on their end.
Jennifer Herring profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

  • I met our reps, Heather Buckingham and Mahshad Vakili Hall, in person before the Smart Social Summit in ATX last year. We instantaneously clicked, they have been extremely helpful, excellent resources, and genuinely care about our success with the platform. I love Heather, Mahshad and the entire Spredfast team!
  • During the Smart Social Summit in ATX last year, I had the opportunity to meet a lot of the Spredfast team. From senior leadership to directors, sales, fulfillment, and customer service everyone made me feel like part of the family. A special shout out to Dave Games, Seth Egert, Matt Flamman, Alex Levy, Nadia Khalid and more. It was such a great first impression and they haven't disappointed.
  • I've signed up for some of the complimentary training sessions with the product coaching team and have learned so much from them! After receiving minimal training on the platform and functionalities in Conversations, I cherish these coaching sessions. A big thank you to our rep, Heather Buckingham, for encouraging me to sign up for these sessions. Shout out to Martin La Rocca and Casey Mong for being amazing product coaches and Josh Briseno for his support too!
  • Spredfast just gets it! They know the social space, keep up with the ever-changing landscape, and their summits provide so much value.
Angel Soria, MBA profile photo

Cons

Agorapulse

  • Notifications of usability updates could be handled better, and could be more timely.
  • Notifications of usability issues could also be handled in a more timely manner.
  • We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
Matthew Jackson profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

  • While for the most part, we're enjoying using Experiences we have had several bugs or glitches. We've had instances where we couldn't link products to our content and other times when the streams weren't being pulled or showing up within the interface. These inconsistencies do make it a little worrisome when we have something needing to go live immediately and aren't always sure if it will work as it should.
Nikki Harmon profile photo

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.2
Based on 31 answers
At the company that uses Spredfast, I don't make the purchasing decisions, so our Spredfast contract will undoubtedly be renewed. However, I also manage another company's social media presence, and I do make the purchasing decisions there. When transitioning them away from Hootsuite, I didn't even consider Spredfast because I don't like their UI or calendar features. Instead, I purchased the tool SproutSocial, which has a much better UI, is more intuitive, and incorporates social CRM features. SproutSocial easily tracks mentions of your company name and brand keywords, then funnels them into one integrated inbox. Spredfast insists on separating things into "streams", and doesn't really allow you to funnel social mentions to customer service or sales teams
Christina Hadly profile photo

Usability

Agorapulse

Agorapulse 7.8
Based on 10 answers
I think overall the computer interface is quite simple and easy, and reliable. But the mobile app is possibly the worst designed application I've ever seen for a social media management tool. It is clunky and more aesthetic than useful, with various glitches.
Heather Pratt profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.2
Based on 24 answers
The use of the Spredfast platform is simple, which makes it very user friendly throughout. Once you have a specific area or material you are seeking to review or research, pulling this information is only few key words, a click of your mouse and it is at your finger tips. Not to mention the reports produced are beautifully designed and self explanatory and easy to share with others.
Latasha Howard profile photo

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 2 answers
No answer on this topic is available.

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 10.0
Based on 11 answers
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting
No photo available

Performance

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.0
Based on 7 answers
Spredfast has greatly improved the performance of their SaaS products the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager
No photo available

Support

Agorapulse

Agorapulse 9.2
Based on 11 answers
I have reached out for support many times, and they are always fast and extremely helpful. I have only ever had one issue that was not resolved, and the only reason that one was not resolved is that Instagram is stupid when it comes to customer service and their platform. It was an issue with IG policies, not AP. But they still did all they could to help with it. They have to make up for FB/IG sucky customer service, and they do that in a big way.
Janaye Steadman profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.7
Based on 26 answers
The Support team is available in multiple timezones, and is able to liaise internally to resolve questions, replicate issues and advise on next steps. Every case asks for a confirmation if there's anything else they can do to assist before it's closed
Gregory Tan profile photo

In-Person Training

Agorapulse

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 7 answers
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
No photo available

Online Training

Agorapulse

Agorapulse 7.3
Based on 1 answer
No answer on this topic is available.

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 7.9
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
No photo available

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.7
Based on 24 answers
Spredfast has a wonderful and very thorough trove of engaging learning modules for new users to complete. These allow our new users to learn all the tools they'll need in a very short period of time. In addition to this, the Spredfast team is always available for answers to additional questions. In fact, the team often holds regular calls to answer questions for all of our Spredfast users
Garrett Estrada profile photo

Alternatives Considered

Agorapulse

Before AgoraPulse, we were using Hootsuite for all of our social sharing. The Hootsuite platform lacked a lot of the customization that I desired and gave me little confidence in what each post would look like prior to publishing. I feel like the AgoraPulse platform is more aesthetically pleasing, easy to use, and customizable than other products that I've usesd. The customer support is also very responsive so I know any issues I encounter are quickly remedied.
Jay Selig profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

I was not involved in the selection process, but I know several other companies and products were evaluated. Spredfast was chosen because of the simplicity of use but yet technological sophistication of their product. When you find a product that works miracles but is simple to use, the best advice is to grab it ASAP. Spredfast also did a very thorough study of our brand and was able to propose a comprehensive, cross-channel social media marketing strategy. Their thoroughness impressed us, and made us realize that this was the company we needed to be working with.
Jeffery Hawkins profile photo

Scalability

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.4
Based on 18 answers
This platform gives us plenty of room to grow and add routing, regulatory requirements. It will accommodate adding customer/technical service units for customer care as well, and it is easily expanded as new global branches come online with social media.
Michele Arduengo profile photo

Return on Investment

Agorapulse

  • AP has really helped us grow our audience by making the execution of content sharing and audience engagement scalable. It's hard to measure the specific impact of AP, since it was implemented at the beginning of our social media efforts (which was negligible prior to), but we've seen a continued positive trend month-over-month in reach, engagement and audience size since it's implementation.
Jason Glogau profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

  • We've improved our customer service immensely using Spredfast. Getting questions and complaints to the right people is much easier because of the "Highlight" function.
  • Spredfast metrics have allowed us to pinpoint engaging content and copy, which we've used for re-engagemet and as an instructional for what works best with our audience.
  • The high-level calender gave us an aerial view of our daily output, which led us to the conclusion that we were over posting through our channels.
  • Spredfast metrics have allowed us to determine our monthly follower counts, which we've used as a benchmark for gauging improvement in social spaces.
Travis Burchart profile photo

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Edition
Medium$991
Large$1991
Enterprise$4991
X-Large$2991
  1. per installation
Additional Pricing Details
**Medium plan: 10 social profiles, 2 users **Large plan: 25 social profiles, 4 users **X-Large plan: 40 social profiles, 8 users **Enterprise plan: 60 profiles, 20 users

Khoros Marketing (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Khoros Marketing (Formerly Spredfast + Lithium) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Agorapulse
8.6
Khoros Marketing (Formerly Spredfast + Lithium)
6.9

Likelihood to Renew

Agorapulse
8.1
Khoros Marketing (Formerly Spredfast + Lithium)
8.2

Usability

Agorapulse
7.8
Khoros Marketing (Formerly Spredfast + Lithium)
8.2

Reliability and Availability

Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
10.0

Performance

Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
9.0

Support

Agorapulse
9.2
Khoros Marketing (Formerly Spredfast + Lithium)
8.7

In-Person Training

Agorapulse
Khoros Marketing (Formerly Spredfast + Lithium)
8.9

Online Training

Agorapulse
7.3
Khoros Marketing (Formerly Spredfast + Lithium)
7.9

Implementation

Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
8.7

Scalability

Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
8.4

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