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Top Rated
307 Ratings

Agorapulse

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Top Rated
307 Ratings
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Score 8.5 out of 101
Top Rated
109 Ratings
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Score 8 out of 101

Likelihood to Recommend

Agorapulse

Fantastic for social media management and customer care. Less appropriate for areas where social media, content creation, analytic tracking or customer care is less of a concern. However these days the majority of companies will probably have a social media team, so it is more of a necessity these days really
Bianca Bridges profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Spredfast is a great tool for enterprise level social management. We've been able to gradually ramp up our number of users and accounts in phases, which has suited us, as a large, geographically widespread organisation.It works well with our other marketing technology platforms, and their integrations and APIs are straightforward.If the organization was much smaller I think the platform would still work as the costings are broadly based upon users and accounts so could well be a good SME solution too.
Joe Hill profile photo

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.1
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Boolean keyword searches
Agorapulse
7.8
Khoros Marketing (Formerly Spredfast + Lithium)
8.8
Filtering out noise/spam
Agorapulse
7.2
Khoros Marketing (Formerly Spredfast + Lithium)
7.4
Sentiment analysis
Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
6.3
Broad channel coverage
Agorapulse
8.5
Khoros Marketing (Formerly Spredfast + Lithium)
8.1

Publishing

Agorapulse
8.1
Khoros Marketing (Formerly Spredfast + Lithium)
7.7
Content planning and scheduling
Agorapulse
8.8
Khoros Marketing (Formerly Spredfast + Lithium)
8.9
Audience targeting
Agorapulse
6.7
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Content optimization
Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
5.0
Workflow management
Agorapulse
7.9
Khoros Marketing (Formerly Spredfast + Lithium)
9.0

Engagement

Agorapulse
7.5
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Automated routing and prioritization
Agorapulse
6.4
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Customer interaction histories
Agorapulse
8.4
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Bulk actions
Agorapulse
7.9
Khoros Marketing (Formerly Spredfast + Lithium)
7.8

Marketing

Agorapulse
7.6
Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Lead generation
Agorapulse
6.6
Khoros Marketing (Formerly Spredfast + Lithium)
6.6
Content marketing
Agorapulse
9.1
Khoros Marketing (Formerly Spredfast + Lithium)
8.2
Paid media management
Agorapulse
8.2
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Campaigns and promotions
Agorapulse
6.7
Khoros Marketing (Formerly Spredfast + Lithium)
8.2

Channel coverage/integration

Agorapulse
8.2
Khoros Marketing (Formerly Spredfast + Lithium)
8.1
Twitter
Agorapulse
9.0
Khoros Marketing (Formerly Spredfast + Lithium)
9.6
Facebook
Agorapulse
8.9
Khoros Marketing (Formerly Spredfast + Lithium)
9.3
LinkedIn
Agorapulse
7.4
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Instagram
Agorapulse
7.7
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Google+
Agorapulse
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
Pinterest
Agorapulse
Khoros Marketing (Formerly Spredfast + Lithium)
6.8
YouTube
Agorapulse
Khoros Marketing (Formerly Spredfast + Lithium)
7.9

Reporting/analytics

Agorapulse
7.3
Khoros Marketing (Formerly Spredfast + Lithium)
8.2
Campaign success analytics
Agorapulse
7.7
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Real-time tracking
Agorapulse
7.3
Khoros Marketing (Formerly Spredfast + Lithium)
8.7
Competitor analysis
Agorapulse
6.9
Khoros Marketing (Formerly Spredfast + Lithium)
7.9

Account management

Agorapulse
7.4
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Role-based user permissions & privileges
Agorapulse
8.3
Khoros Marketing (Formerly Spredfast + Lithium)
8.1
Mobile access
Agorapulse
6.6
Khoros Marketing (Formerly Spredfast + Lithium)
7.1

Pros

Agorapulse

  • Easy to use - new members are trained within minutes on using the platform, and more advanced users can quickly find information in the tutorials section.
  • Assigning social interactions to specific team members is a crucial feature of the platform for our team.
  • AgoraPulse has done a good job adding new features and continuing to grow the offerings of an already outstanding social management platform.
Matthew Jackson profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

  • Spredfast reporting capabilities have streamlined and improved multiple reporting requirements with an easy-to-use interface and scheduling process. The reports are easily customized and have allowed our teams to quickly perform necessary audits on content.
  • Publishing functionality continues to evolve and improve at pace with social networks. Spredfast's reliability is critical to ensuring our business continuity.
  • Spredfast's support teams provide unparalleled service. The teams have made an effort to not only know our business model but to understand our team dynamic and the nuances that impact how we work.
No photo available

Cons

Agorapulse

  • Notifications of usability updates could be handled better, and could be more timely.
  • Notifications of usability issues could also be handled in a more timely manner.
  • We would like to see integration with more social platforms, but we also understand the time consuming nature of that work...it would just be nice to have!
Matthew Jackson profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

  • I'd like to see some user experience tactical function improvements implemented on a quicker timeline - things like having an option to choose a new user to mirror or offering more saved data exports. That said, we have a great technical account manager and information architect who take care of us quickly and seamlessly.
No photo available

Likelihood to Renew

Agorapulse

Agorapulse 8.1
Based on 85 answers
It still has some imporvements to be made but it's a pretty good software for the price
Debbie Gillum profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.2
Based on 31 answers
At the company that uses Spredfast, I don't make the purchasing decisions, so our Spredfast contract will undoubtedly be renewed. However, I also manage another company's social media presence, and I do make the purchasing decisions there. When transitioning them away from Hootsuite, I didn't even consider Spredfast because I don't like their UI or calendar features. Instead, I purchased the tool SproutSocial, which has a much better UI, is more intuitive, and incorporates social CRM features. SproutSocial easily tracks mentions of your company name and brand keywords, then funnels them into one integrated inbox. Spredfast insists on separating things into "streams", and doesn't really allow you to funnel social mentions to customer service or sales teams
Christina Hadly profile photo

Usability

Agorapulse

Agorapulse 9.0
Based on 8 answers
Simple to use, beautiful design and excellent reporting.
Jackie Eldridge profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.1
Based on 24 answers
• As they have completely re-designed the UI, it is great now. Much better than it used to be. One of the things I really like is the concept of a “workspace” I can define the UI experience for different classes of users. One of the problems with the UI before was that it was very cluttered and confusing. I can now remove functionality from the UI that is not required by a certain role so that the user experience is much more intuitive.
No photo available

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 2 answers
No answer on this topic is available.

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 10.0
Based on 11 answers
• About 95-98% uptime. This used to be problematic in the early days, but the SaaS infrastructure has been dramatically upgraded recently and there is virtually no issue today.
No photo available

Performance

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.0
Based on 7 answers
Occasionally it was buggy, especially early in our relationship. But again - support is excellent.
No photo available

Support

Agorapulse

Agorapulse 9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 26 answers
Great support. Quick, reliable and personal
No photo available

In-Person Training

Agorapulse

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 7 answers
Presales – roughly 3 hours of demos and training for successful trial of software
Postsales - 4 hour onsite training with customer service team
No photo available

Online Training

Agorapulse

Agorapulse 7.3
Based on 1 answer
No answer on this topic is available.

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 7.9
Based on 7 answers
Free training webcasts are offered regularly.
No photo available

Implementation

Agorapulse

Agorapulse 9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 24 answers
We had plenty of support during implementation, but there was definitely a huge learning curb as we learned about all the permissions, access, etc.
Jesse McCarl profile photo

Alternatives Considered

Agorapulse

I think AgoraPulse combines the best aspects of Sprout Social and Hootsuite into one program. Hootsuite is fantastic for listening, but lacks in the publishing and metrics departments. Hootsuite also does not have any form of Instagram analytics. Sprout Social has great tools for metrics but I feel like their listening tools are lacking. I feel that AgoraPulse has all of these tools and is the perfect platform for listening, publishing and metrics.
Brendon Phillips profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

We picked the Spredfast platform at the time when we conducted a search for a social customer service tool because it allowed us to deploy it across a team of associates. The product has workflow capabilities that allow us to assign questions on our social channels to specific team members.
No photo available

Scalability

Agorapulse

Agorapulse 9.1
Based on 1 answer
No answer on this topic is available.

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.4
Based on 18 answers
Works for absolutely any size or dynamic of a company.
Jesse McCarl profile photo

Return on Investment

Agorapulse

  • AgoraPulse has saved time and efforts when it comes to publishing to different platforms at the same time.
  • The metrics have improved the amount of effort we put towards certain programs on campus based on how students react to them.
Brendon Phillips profile photo

Khoros Marketing (Formerly Spredfast + Lithium)

  • Our team uses social media to increase brand awareness. Spredfast has helped us achieve and measure our progress towards this goal. Content labels allowed us to track which content performed best. Knowing this enabled us to tailor future content and write posts that followers actually wanted to read and share, which then increased our social media following organically by thousands of users over the past year.
  • Our Spredfast account reps worked with us personally to perform an in-depth analysis of our social media followers. We now know who our key brand advocates and influential followers are.
  • During our company's annual conference, Spredfast's monitoring tools were invaluable for tracking mentions of the company and the conference. The tool also helped us track visits to the company website from social posts, which helped prove to executive leadership the value of social media.
Christina Hadly profile photo

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Agorapulse
Edition
Medium
$991
Large
$1991
Enterprise
$4991
X-Large
$2991
1. per installation
Additional Pricing Details
Medium plan: 10 social profiles, 3 users Large plan: 25 social profiles, 6 users X-Large plan: 40 social profiles, 12 users Enterprise plan: 70 profiles, 10 users

Khoros Marketing (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Khoros Marketing (Formerly Spredfast + Lithium) Editions & Modules

Khoros Marketing (Formerly Spredfast + Lithium)
Additional Pricing Details

Add comparison