What users are saying about
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Top Rated
464 Ratings
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Top Rated
568 Ratings

Agorapulse

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Top Rated
464 Ratings
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Score 8.4 out of 100

Hootsuite

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Top Rated
568 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Agorapulse

I love Agorapulse and truly find it to be incredibly useful for our company. We have two different websites so two different social media platforms for both of these. Meaning two Facebook pages, two Instagrams... therefore hard to manage sometimes. This allows us to view all new notifications through one platform. It has been a lifesaver for our marketing team.
Carolyn Zonts | TrustRadius Reviewer

Hootsuite

The Hootsuite free version is great for small businesses that do not need extremely detailed tracking. It can easily publish content across multiple social media formats. I have not had any issues in content failing to publish because of software error. The at-a-glance analytics provides a lot of information when targeted a specific age range or the time when subscribers are online. It has worked well for my private business.
Trish Lofton | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Agorapulse
8.4
Hootsuite
7.0
Boolean keyword searches
Agorapulse
8.1
Hootsuite
7.0
Filtering out noise/spam
Agorapulse
8.0
Hootsuite
6.1
Sentiment analysis
Agorapulse
9.1
Hootsuite
6.6
Broad channel coverage
Agorapulse
8.5
Hootsuite
8.2

Publishing

Agorapulse
8.4
Hootsuite
8.1
Content planning and scheduling
Agorapulse
9.4
Hootsuite
9.2
Audience targeting
Agorapulse
8.0
Hootsuite
7.5
Content optimization
Agorapulse
7.3
Hootsuite
7.6
Workflow management
Agorapulse
9.1
Hootsuite
8.1

Engagement

Agorapulse
8.0
Hootsuite
7.8
Automated routing and prioritization
Agorapulse
7.6
Hootsuite
7.7
Customer interaction histories
Agorapulse
8.2
Hootsuite
7.7
Bulk actions
Agorapulse
8.3
Hootsuite
8.2

Marketing

Agorapulse
8.1
Hootsuite
6.7
Lead generation
Agorapulse
7.4
Hootsuite
6.9
Content marketing
Agorapulse
9.1
Hootsuite
7.1
Paid media management
Agorapulse
8.2
Hootsuite
6.4
Campaigns and promotions
Agorapulse
7.5
Hootsuite
6.4

Channel coverage/integration

Agorapulse
8.7
Hootsuite
8.4
Twitter
Agorapulse
8.8
Hootsuite
9.4
Facebook
Agorapulse
9.3
Hootsuite
9.1
LinkedIn
Agorapulse
9.3
Hootsuite
8.9
Google+
Agorapulse
9.1
Hootsuite
8.8
Instagram
Agorapulse
8.4
Hootsuite
7.4
Pinterest
Agorapulse
9.1
Hootsuite
8.0
YouTube
Agorapulse
6.7
Hootsuite
7.2

Reporting/analytics

Agorapulse
8.4
Hootsuite
6.9
Campaign success analytics
Agorapulse
8.5
Hootsuite
7.2
Real-time tracking
Agorapulse
8.3
Hootsuite
7.2
Competitor analysis
Agorapulse
8.5
Hootsuite
6.5

Account management

Agorapulse
8.4
Hootsuite
7.9
Role-based user permissions & privileges
Agorapulse
8.8
Hootsuite
8.2
Mobile access
Agorapulse
8.0
Hootsuite
7.7

Pros

Agorapulse

  • Customer Service - they have killer customer service. They are fast and super helpful, even when it is an issue with the social platform and not AP.
  • Calendaring tool - ability to approve, send for approval, etc.
  • Listening tool - ability to track mentions, tags, hashtags, etc.
  • Reporting - they have really excellent reports that I pull on a weekly basis for clients.
  • Tracks comments on ads you are running as well.
  • Did I mention customer service?
Janaye Steadman | TrustRadius Reviewer

Hootsuite

  • The scheduling feature is fantastic. It allows you to easily plan the exact day, time, and channel that a particular post will be published.
  • Mobile functionality is great with the app. The team could use it on their phones or tablets, which made it easy to make changes or additions on the go or in-between meetings.
  • Social channel integration. All of the major channels are integrated with the tool, making it easy to sign in and start using it.
Anonymous | TrustRadius Reviewer

Cons

Agorapulse

  • The overall interface does not feel as polished as some larger, more expensive competitors.
  • The original reports were adequate, but did not feel very polished. They just rolled out a new format that looks a lot better, but I haven't had time to fully evaluate it yet.
Jerry Pietrzak | TrustRadius Reviewer

Hootsuite

  • I personally don't like the way Hootsuite displays multiple social channels on the interface. It's very utilitarian and it does have a modern look, but there's just something about the multiple column look that really bugs me. It feels a bit dated and cluttered.
  • I've used both the free and the pro versions before. Pro is somewhat overpriced for the value that it provides and the free version limits you to too few social profiles which puts you in a position to either overpay or go to another option like Buffer which is cheaper but isn't as reliable. I'd say somewhere around $12-15/mo. would make the single-user Pro tier more palatable.
Garrett Genest | TrustRadius Reviewer

Likelihood to Renew

Agorapulse

Agorapulse 9.1
Based on 88 answers
The decision has been made. It's time to get to work--no steps back. I feel confident this product is well suited to help me make progress. I want to get down business and utilize the functionality of this product to meet my marketing goals. I feel very comfortable with the choice I have made.
Richard Burgner | TrustRadius Reviewer

Hootsuite

Hootsuite 8.4
Based on 73 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Usability

Agorapulse

Agorapulse 8.1
Based on 23 answers
It's very easy to use and has some great features. I love the reporting and analytics, the mobile app is very user-friendly, you can easily keep track of comments, shares and messages across multiple social media sites. It makes it easy and enjoyable to respond to the comments and message that really matter while filtering out the ones that are not genuine.
Eleanor Baxter | TrustRadius Reviewer

Hootsuite

Hootsuite 9.2
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

Agorapulse

Agorapulse 9.1
Based on 3 answers
Agorapulse occasionally has outages or shuts down. It never interferes with my use of the application or any of my posts
Ali Walton | TrustRadius Reviewer

Hootsuite

Hootsuite 10.0
Based on 36 answers
Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
Anonymous | TrustRadius Reviewer

Performance

Agorapulse

Agorapulse 8.2
Based on 2 answers
Agorapulse has generally had great performance. Occasionally I have issues with my videos being posted on Instagram. I still am not sure why. the format of the videos is the same as the videos that are going through.
Ali Walton | TrustRadius Reviewer

Hootsuite

Hootsuite 10.0
Based on 32 answers
Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
Michael Royal | TrustRadius Reviewer

Support Rating

Agorapulse

Agorapulse 8.8
Based on 28 answers
I haven't had to reach out to the support team at Agorapulse often, but when I did, they were very responsive and helpful. I appreciated having a response within hours instead of days. That's important for real-time brand management, and I appreciated the support through this platform. Would recommend 10 out of 10 for customer support.
Erin Hockinson | TrustRadius Reviewer

Hootsuite

Hootsuite 7.4
Based on 50 answers
The system is pretty self-guided so I haven't had much need for support. The support forum and could be better, chat feature and email work when needed without too much time to wait for help. You'll know if they are online to chat or not. I find chat is the fastest way to get questions answered
Matthew Veil | TrustRadius Reviewer

In-Person Training

Agorapulse

No score
No answers yet
I did not train in person
Ali Walton | TrustRadius Reviewer

Hootsuite

Hootsuite 6.0
Based on 1 answer
Very easy to teach and learn
Jessica Rudolph | TrustRadius Reviewer

Online Training

Agorapulse

Agorapulse 9.1
Based on 2 answers
The staff walked me through the whole platform and asked me if I had any questions. They were very helpful in answering any questions I had.
Ali Walton | TrustRadius Reviewer

Hootsuite

Hootsuite 10.0
Based on 8 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
Anonymous | TrustRadius Reviewer

Implementation Rating

Agorapulse

Agorapulse 8.5
Based on 7 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho | TrustRadius Reviewer

Hootsuite

Hootsuite 10.0
Based on 65 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Alternatives Considered

Agorapulse

I tested several social media scheduling tools. I went with AgoraPulse for a couple of reasons.
  • The reporting was reliable
  • The system was user-friendly
  • The customer service is AMAZING and fast
  • Features are tested and reliable before they are rolled out
  • The pricing for the features was fair
  • The comment feed is real-time
  • There is a variety of publishing options
Jennifer Herring | TrustRadius Reviewer

Hootsuite

Main other tool we looked at was Buffer. While I like both of them, the free version of Hootsuite allowed us to connect to 3 social media platforms and we prefer the calendar and stream layouts for management of activity.
Ed Hart | TrustRadius Reviewer

Scalability

Agorapulse

Agorapulse 4.8
Based on 2 answers
I'm not sure I understand what is meant by scalability.
Ali Walton | TrustRadius Reviewer

Hootsuite

No score
No answers yet
We haven't needed to scale it all.
Anonymous | TrustRadius Reviewer

Return on Investment

Agorapulse

  • AgoraPulse has saved me a large amount of time by allowing me to schedule in advance and post across multiple platforms simultaneously.
  • The ability to swap out images and/or titles has allowed me to better customize the end product while getting a full preview prior to posting.
  • I can more easily respond to engagement from multiple platforms all in one easy-to-use place.
Jay Selig | TrustRadius Reviewer

Hootsuite

  • Honestly, Hootsuite has been pretty close to a wash for us. The frequency with which we've had to wrestle with our Facebook Business connection has caused us to repeatedly put Hootsuite on the shelf and opt for manual posting to both FB and Instagram.
  • During the times it functioned properly, Hootsuite probably saved us around an hour of work per day, if you factor in both time required to post to various platforms and potential time spent ensuring/editing consistency between posts.
Brock Ross | TrustRadius Reviewer

Screenshots

Pricing Details

Agorapulse

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Agorapulse Editions & Modules

Edition
Pro$991
Premium$1991
EnterpriseCustom1
  1. per month
Additional Pricing Details
**Pro plan: 10 social profiles, 2 users **Premium plan: 25 social profiles, 4 users **Enterprise plan: 40+ profiles, 8+ users

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hootsuite Editions & Modules

Edition
Professional$49.001
Team$129.002
Business$599.003
EnterpriseContact for Pricing
  1. per month (1 user / 10 social profiles)
  2. per month (3 users / 20 social profiles)
  3. per month (5, up to 10 users / 35 social profiles)
Additional Pricing Details
For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

Rating Summary

Likelihood to Recommend

Agorapulse
9.1
Hootsuite
8.4

Likelihood to Renew

Agorapulse
9.1
Hootsuite
8.4

Usability

Agorapulse
8.1
Hootsuite
9.2

Reliability and Availability

Agorapulse
9.1
Hootsuite
10.0

Performance

Agorapulse
8.2
Hootsuite
10.0

Support Rating

Agorapulse
8.8
Hootsuite
7.4

In-Person Training

Agorapulse
Hootsuite
6.0

Online Training

Agorapulse
9.1
Hootsuite
10.0

Implementation Rating

Agorapulse
8.5
Hootsuite
10.0

Scalability

Agorapulse
4.8
Hootsuite

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