AgoraPulse vs Sprout Social

• Social media posting through Facebook, Twitter and Instagram.
• Excellent UI and especially in the social inbox. Its now incredibly easy to keep up with comments, mentions, posts, all in one place.
• Competitor analysis allowed us to cut out roughly 12 hours of work per month. We are working more efficiently and getting more done with our staff we have.

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• Sprout Social provides almost real time access to our customer comments and posts across Twitter, Facebook, blogs and other online searches.
• Our entire Social Care team is able to use Sprout globally to respond to customers and assign tasks to other users. We are also able to segment our fans into lists, identify customers and more.
• The Analytics section in Sprout does an amazing job of providing the proper KPI's for our company. Whether you need to know the efficiency of our Engagement, speed to response, popular posts or channel growth the reports are all there.
• We have had a very good relationship with our account manager. They are sensitive to our unique use cases and work with us to find solutions. We are also very excited for the Enterprise version of Sprout to be released.
• Sprout's easy to use Inbox makes it easy for us to respond to comments, archive them and categorize responses.

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• It would be great to have the opportunity to view feeds. I don't think this is what the developer had in mind when designing the interface. The interface appeals to me--feeds would be a nice option.
• At first, I was unsure how to review conversations, but it was not a steep learning curve.
• The demos for some of the platforms I reviewed include support for promotional campaigns. This feature appears to missing from this product.

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• We would really like Sprout to add Sentiment to the listening portion.
• It would also be nice if Sprout had labels so we could further categorize the social comments and posts.
• Due to the Facebook API we don't believe that the Engagement score shown by our Care Team is always accurate.

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• AgoraPulse has ensured that we have effective reporting, which was a goal we needed to achieve.
• It provides an overview of what is happening with a limited amount of attention, so the time overhead is limited.
• It has satisfied management that we will have control over what is occurring in our social media pages.

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• My Sprout Social inbox is never closed, so when I hear a notification I check it immediately. Working in higher education, I'm managing multiple top-level accounts for the university, and Sprout makes it possible for all of that information to come to one place and helps me to quickly respond to people as soon as I receive notification!
• Sprout Social definitely contributes to my efficiency. Being able to manage, schedule and respond all from one place instead of logging into multiple social accounts is extremely helpful and saves time.

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