What users are saying about

AgoraPulse

Top Rated
265 Ratings

Sprout Social

Top Rated
255 Ratings

AgoraPulse

Top Rated
265 Ratings
Score 8.5 out of 101

Sprout Social

Top Rated
255 Ratings
Score 8 out of 101

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Likelihood to Recommend

AgoraPulse

For a social media manager with numerous clients, it's a no-brainer. It makes juggling multiple accounts so simple, and almost fun! The reporting features are adequate, and it's very strong on team collaboration. On the other hand, for an individual business managing just a few social media profiles, I'd consider AgoraPulse to be more of a luxury than a necessity. It will certainly save you a lot of time, so it really comes down to how much your time is worth. Lastly, for those who focus the majority of their efforts on Instagram Stories, this may not be the tool for you - at least not in its present form.
Kris White profile photo

Sprout Social

Because I was a novice user and knew very little about Twitter/social media when I first began using Sprout Social, I would rate it as an 8. It was generally easy to learn and adapt to; however, there were times when I had difficulty (i.e. uploading an image to Sprout Social to specifically have post to Facebook). Therefore, beginners should find Sprout Social easy to use; however, they will probably stumble upon a few things they have difficultly with.
Jennifer Wagner profile photo

Feature Rating Comparison

Listening/monitoring

AgoraPulse
8.1
Sprout Social
6.8
Boolean keyword searches
AgoraPulse
7.8
Sprout Social
7.6
Filtering out noise/spam
AgoraPulse
7.1
Sprout Social
7.3
Sentiment analysis
AgoraPulse
9.1
Sprout Social
5.5
Broad channel coverage
AgoraPulse
8.5
Sprout Social
6.9

Publishing

AgoraPulse
8.1
Sprout Social
7.7
Content planning and scheduling
AgoraPulse
8.8
Sprout Social
8.2
Audience targeting
AgoraPulse
6.7
Sprout Social
7.6
Content optimization
AgoraPulse
9.1
Sprout Social
7.1
Workflow management
AgoraPulse
7.9
Sprout Social
7.8

Engagement

AgoraPulse
7.5
Sprout Social
7.3
Automated routing and prioritization
AgoraPulse
6.4
Sprout Social
6.3
Customer interaction histories
AgoraPulse
8.4
Sprout Social
8.4
Bulk actions
AgoraPulse
7.9
Sprout Social
7.1

Marketing

AgoraPulse
7.6
Sprout Social
6.9
Lead generation
AgoraPulse
6.5
Sprout Social
6.5
Content marketing
AgoraPulse
9.1
Sprout Social
7.7
Paid media management
AgoraPulse
8.2
Sprout Social
6.2
Campaigns and promotions
AgoraPulse
6.7
Sprout Social
7.2

Channel coverage/integration

AgoraPulse
8.6
Sprout Social
8.2
Twitter
AgoraPulse
9.2
Sprout Social
9.3
Facebook
AgoraPulse
8.9
Sprout Social
8.7
Instagram
AgoraPulse
7.8
Sprout Social
7.0
LinkedIn
AgoraPulse
Sprout Social
7.8
Google+
AgoraPulse
Sprout Social
8.8
Pinterest
AgoraPulse
Sprout Social
8.0
YouTube
AgoraPulse
Sprout Social
8.0

Reporting/analytics

AgoraPulse
7.3
Sprout Social
8.4
Campaign success analytics
AgoraPulse
7.6
Sprout Social
7.8
Real-time tracking
AgoraPulse
7.4
Sprout Social
9.0
Competitor analysis
AgoraPulse
6.9
Sprout Social
8.3

Account management

AgoraPulse
7.4
Sprout Social
7.9
Role-based user permissions & privileges
AgoraPulse
8.3
Sprout Social
8.8
Mobile access
AgoraPulse
6.6
Sprout Social
7.0

Pros

  • Social media posting through Facebook, Twitter and Instagram.
  • Excellent UI and especially in the social inbox. Its now incredibly easy to keep up with comments, mentions, posts, all in one place.
  • Competitor analysis allowed us to cut out roughly 12 hours of work per month. We are working more efficiently and getting more done with our staff we have.
Joey McNamara profile photo
  • Sprout Social provides almost real time access to our customer comments and posts across Twitter, Facebook, blogs and other online searches.
  • Our entire Social Care team is able to use Sprout globally to respond to customers and assign tasks to other users. We are also able to segment our fans into lists, identify customers and more.
  • The Analytics section in Sprout does an amazing job of providing the proper KPI's for our company. Whether you need to know the efficiency of our Engagement, speed to response, popular posts or channel growth the reports are all there.
  • We have had a very good relationship with our account manager. They are sensitive to our unique use cases and work with us to find solutions. We are also very excited for the Enterprise version of Sprout to be released.
  • Sprout's easy to use Inbox makes it easy for us to respond to comments, archive them and categorize responses.
Jencey Keeton profile photo

Cons

  • It would be great to have the opportunity to view feeds. I don't think this is what the developer had in mind when designing the interface. The interface appeals to me--feeds would be a nice option.
  • At first, I was unsure how to review conversations, but it was not a steep learning curve.
  • The demos for some of the platforms I reviewed include support for promotional campaigns. This feature appears to missing from this product.
Richard Burgner profile photo
  • We would really like Sprout to add Sentiment to the listening portion.
  • It would also be nice if Sprout had labels so we could further categorize the social comments and posts.
  • Due to the Facebook API we don't believe that the Engagement score shown by our Care Team is always accurate.
Jencey Keeton profile photo

Likelihood to Renew

AgoraPulse8.1
Based on 85 answers
AgoraPulse does what it's needed to do, is cheaper than the competition, is easier to use and manage, has better reporting and has a roadmap of improvements which will add to its value.
Mike Gillan profile photo
Sprout Social6.2
Based on 61 answers
I really like Sprout Social, but I am also using other platforms such as ShortStack, because not only does it allow me to create tabs and campaigns, it also provides analytics. I wish Sprout Social offered at least a mobile or campaign feature
Haley Holt profile photo

Usability

AgoraPulse9.0
Based on 8 answers
Usability is the strongest characteristic of AgoraPulse.
Richard Burgner profile photo
Sprout Social8.0
Based on 16 answers
Based on all of my previous answers... it's very user friendly, efficient and useful.
Steven Weitzman profile photo

Reliability and Availability

AgoraPulse9.1
Based on 1 answer
No answer on this topic is available.
Sprout Social7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado profile photo

Performance

No score
No answers yet
No answers on this topic
Sprout Social8.0
Based on 7 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad profile photo

Support

AgoraPulse9.2
Based on 9 answers
It's just excellent all around. Everyone is friendly and professional. Everyone seems empowered to make decisions and get things done. The communication is great.
Kris White profile photo
Sprout Social9.2
Based on 12 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre profile photo

Online Training

AgoraPulse7.3
Based on 1 answer
No answer on this topic is available.
Sprout Social7.3
Based on 3 answers
The trainers are very resourceful and are able to deliver the knowledge to all trainees. The simpleness of using Sprout Social, despite its amazing technical capabilities, is by itself a big encouragement boost
Valentin Vesa profile photo

Implementation

AgoraPulse9.1
Based on 4 answers
Be sure of the game play mechanics you need to achieve your objectives, it will help significantly in setting up the game and creating the assets
Marianne Ho profile photo
Sprout Social8.9
Based on 10 answers
Smooth sailing.
Lisa Kribs-LaPierre profile photo

Alternatives Considered

Hootsuite was proving too expensive for what it gave us. Compared to AgoraPulse it came with a learning curve which was more than it should have been - AgoraPulse is very quick to get started with. AgoraPulse reporting exceeded that of Hootsuite being both easy to use and follow, and not requiring the ridiculous points.
Mike Gillan profile photo
We needed something more thorough than the free products we had tested (Hootsuite and TweetDeck), but the more robust products (Falcon) were out of our budget. Sprout hit the sweet spot of having everything we needed at the time for the right price.
Adrienne Hardin profile photo

Return on Investment

  • AgoraPulse has ensured that we have effective reporting, which was a goal we needed to achieve.
  • It provides an overview of what is happening with a limited amount of attention, so the time overhead is limited.
  • It has satisfied management that we will have control over what is occurring in our social media pages.
Mike Gillan profile photo
  • My Sprout Social inbox is never closed, so when I hear a notification I check it immediately. Working in higher education, I'm managing multiple top-level accounts for the university, and Sprout makes it possible for all of that information to come to one place and helps me to quickly respond to people as soon as I receive notification!
  • Sprout Social definitely contributes to my efficiency. Being able to manage, schedule and respond all from one place instead of logging into multiple social accounts is extremely helpful and saves time.
Olivia Ann Hurst profile photo

Pricing Details

AgoraPulse

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
AgoraPulse Editions & Modules
AgoraPulse
Edition
Small
$491
Medium
$991
Large
$1991
Enterprise
$2991
1. per installation
Additional Pricing Details
Agorapulse offers an enterprise plan for users with more than 30 Social Media accounts and/or needs for Facebook ads' comments monitoring.

AgoraPulse More Information

Sprout Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Sprout Social Editions & Modules
Sprout Social
Additional Pricing Details

Sprout Social More Information