Skip to main content
TrustRadius
Ortto

Ortto
Formerly Autopilot

Overview

What is Ortto?

Ortto is presented as a product-led growth engine that helps businesses acquire and retain customers. Since 2015, Ortto has supported over 10,000 companies with their software. Ortto allows online businesses to unify their customer data with their CDP, segment key…

Read more
Recent Reviews

TrustRadius Insights

Autopilot is a versatile marketing automation software that has proved to be valuable for a wide range of businesses and industries. Users …
Continue reading

Email marketing tool!

7 out of 10
October 16, 2019
Incentivized
Autopilot is being used by the marketing department with the help of the operations department managing the data that gets in the …
Continue reading
Read all reviews

Popular Features

View all 18 features
  • Email deliverability reporting (11)
    9.9
    99%
  • Dashboards (12)
    8.9
    89%
  • Standard reports (12)
    8.9
    89%
  • WYSIWYG email editor (11)
    8.9
    89%
Return to navigation

Pricing

View all pricing

Professional

$509/mo, paid annually

Cloud
per month

Business

$849/mo, paid annually

Cloud
per month

Enterprise

$1,699/mo, paid annually

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://ortto.com/pricing/?utm_source=t…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $509 per month
Return to navigation

Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

9
Avg 7.8

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

9.2
Avg 7.7

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.9
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.9
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.9
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.9
Avg 7.6
Return to navigation

Product Details

What is Ortto?

Ortto is presented as a product-led growth engine that helps businesses acquire and retain customers. Since 2015, Ortto has supported over 10,000 companies with their software. Ortto allows online businesses to unify their customer data with their CDP, segment key audiences across the customer lifecycle; activate these audiences with personalized, omnichannel experiences, and analyze their business for growth with a suite of BI tools. The vendor states teams at Microsoft, Bltly, Typeform, LiveChat, Greenpeace and Patreon create remarkable customer journeys with Ortto.

Ortto Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing automation
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Customizability
  • Supported: Integration with Salesforce.com

Additional Features

  • Supported: Email, in-app and onsite messaging, SMS, direct mail
  • Supported: Drag-and-drop user experience
  • Supported: Visual journey canvas
  • Supported: Playbooks
  • Supported: Forms, pop ups, spin wheels and surveys

Ortto Screenshots

Screenshot of Creates a single view of the customer journey to create more meaningful connections with an audience in the moments that matter.Screenshot of Custom activities that represent product-qualifying actions or behaviors that lead to growth, that can be used to enter people into customer journeys, create target audiences, or build reports and dashboards.Screenshot of Ortto can create pop-ups, forms, bars, notifications, screen takeovers, banners, reactions, spin wheels, surveys, videos, countdowns and collect feedback. Contacts captured from tracked forms can be added to customer journeys.Screenshot of Event-based journeys can be built in minutes and help to create connections with customers. Journeys can include email, SMS, and in-app messaging for critical customer moments.Screenshot of A drag and drop editor can be used to achieve pixel-perfect designs and go beyond opens and click-throughs and attribute revenue to every email.Screenshot of Business Intelligence reporting, not just open and click rates. Ortto gives businesses instant, real-time access to simplified business intelligence, reporting, and dashboard tools with built-in revenue attribution to track the metrics that matter.

Ortto Videos

A unified customer journey platform for online business.
Introduction to Ortto

Ortto Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

Ortto starts at $509.

HubSpot Marketing Hub, Salesforce Marketing Cloud, and Mailchimp are common alternatives for Ortto.

Reviewers rate Email deliverability reporting and Lead nurturing automation highest, with a score of 9.9.

The most common users of Ortto are from Small Businesses (1-50 employees).

Ortto Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)40%
Enterprises (more than 500 employees)20%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(39)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Autopilot is a versatile marketing automation software that has proved to be valuable for a wide range of businesses and industries. Users have reported using Autopilot to create personalized journeys for their contacts, which has resulted in higher lead conversion rates and improved tracking of real-time activities. By leveraging its integrations, businesses have been able to consolidate their budget tools and create a cohesive lead flow.

One of the key use cases for Autopilot is email campaigns. Users have found success in targeting customers, trial customers, and blog subscribers across different products. Furthermore, Autopilot's robust features enable users to perform lifecycle email marketing, lead scoring, segmentation, and various marketing and sales automation functions. This has allowed businesses to streamline their marketing efforts and deliver more effective and targeted campaigns.

Another notable use case is the role Autopilot plays as an agency automation solution. It has proven invaluable in capturing and nurturing leads for both the agency itself and its clients. Brands have utilized Autopilot to build complex marketing automation sequences that ensure relevant and personalized communication with their audience. By removing concerns at each step of the customer journey, Autopilot creates excitement and builds trust.

Startups like Camplify, a 2-sided marketplace for RV sharing, have found Autopilot to be particularly useful. Additionally, smaller clients with specific workflow needs have benefited from Autopilot's ability to capture leads, nurture them effectively, and automate other marketing tasks.

Furthermore, Autopilot stands out when it comes to connecting social media platforms and integrating them into automations. Its seamless integration capabilities allow users to create basic email marketing and automation workflows while utilizing externally created landing pages connected to Autopilot journeys.

It is worth noting that Autopilot is predominantly used by the marketing department within businesses, with the operations department managing the data. This distribution of responsibilities ensures that each department can focus on their respective areas of expertise while maximizing the potential of Autopilot.

Overall, Autopilot addresses a common business problem of effectively emailing customers with promotions and information in order to generate more sales and improve customer retention. With features tailored for email campaigns, lead nurturing, lifecycle marketing, and social media integration, Autopilot provides users with the tools they need to create the best possible experience for their customers while achieving the highest return on investment for their business.

Users commonly recommend the following when using Autopilot:

  1. Take advantage of the free trial and tutorials provided, as well as seeking support from the customer support team for quick and clear assistance.
  2. Check if Autopilot integrates with the current marketing stack or can connect via Zapier, and consider the marketing budget and goals before deciding on Autopilot.
  3. Start with simple features and gradually explore more advanced options.
  4. Try out the sample journeys, utilize the onboarding webinar and chat support, and monitor the increase in leads.
  5. If you're a startup, consider Autopilot as it offers most tools right away without additional costs.
  6. Seek assistance from a current user to learn the software more easily.
  7. Try the email builder as it is easy to use.
  8. Use Autopilot to save time.
  9. Evaluate Drip as an alternative to Autopilot.
  10. Evaluate landing page and form options before using Autopilot.
  11. Use the free trial to compare Autopilot with other systems and explore additional features.
  12. Consider Autopilot as an alternative to Mailchimp or HubSpot for those with budget constraints.
  13. Attend webinars and take advantage of support staff for learning how to use Autopilot effectively.
  14. Be thorough and double-check the accuracy of journeys in Autopilot.

Overall, users feel that Autopilot is a powerful yet user-friendly software suitable for SMB/mid-market businesses. They highly recommend trying out the sample journeys, utilizing the onboarding webinar and chat support, and monitoring the increase in leads. Some users even suggest it as a good option for startups, as it offers most tools right away without additional costs. However, they note that analytics may be lacking and recommend seeking assistance from a current user to learn the software more easily.

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
Michael Rastall, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Autopilot has a friendly and bright appeal offering a code-free automation experience that makes it easy to build complex automated workflows. Anyone can start creating workflows using the drag-and-drop builder even without technical knowledge. Teams utilize the notes and graphics feature to collaborate on automation workflows providing a much easier way to understand workflows created by someone else.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It's a great tool for email marketing and making automation flows with those emails. Also push your communication to multiple platforms (social media, SMS, WhatsApp, etc). It's easy to learn so for us easy to teach companies the basics of marketing automation. The clean interface and not to many functions don't make the tool too overwhelming. So for us, one of the better "get your feet wet" tools.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Once we moved to O365, Autopilot was pretty well suited as an administrative application. It was easy enough to use but with basic learning curves and understood expectations of performance. When making updates at the user level within the tenant, it was easy to make changes such as applying a new security group or adding someone to a different license. I can see it being a good solution for new O365 admins so I'll give it a seven which is good - not great. I would say it didn't do as well with email distribution groups. We still had to use another program (or three) to perform those sorts of administrative tasks which is a bummer when moving to something as flexible as O365. If Autopilot could have been used to handle all those tasks, I would have rated it an 8 or 9 for the convenience.
October 16, 2019

Email marketing tool!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Autopilot is well suited for organizations that would like to email their database in an efficient manner. It is not suitable for organizations that need to have personalized touch and do not have a large customer base they need to email frequently. It helps when email marketing is a big role for the organization.
Bryan McAnulty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Many other email automation tools either have outdated interfaces and features or lack functionality that is important to us. If you have a software as a service business, a mobile app, or an ecommerce brand, Autopilot can help ensure you are sending the right message to the right customer at the right time.

If all you are doing right now is sending occasional email newsletters, then Autopilot isn't necessary. When you are ready to take that next step though and optimize your marketing funnels, Autopilot is the best solution.
Nivas Ravichandran | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Autopilot is good to run complicated journeys with the help of the visual journey builder and can be used very well. It is easy to onboard new users to the platform as well for different campaigns. The segments help build specific lists for different campaigns too.
Megan Kratzman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Autopilot is incredibly easy to onboard and to integrate with other systems. We first began using Autopilot for simple email marketing. These simple email marketing programs quickly developed into highly personalized nurture journeys, complete with advanced lead scoring, audience segmentation, and sales automation. We also use Autopilot to manage our NPS program, GDPR, and communication permissions.
Emily Muhoberac | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Autopilot is well-suited for:
- Novice marketing teams
- Small and scaling companies that want to eventually work with an enterprise solution like HubSpot or Marketo but cannot afford it
- Side hustles & personal projects
- Non-profit organizations

Autopilot is not suited for:
- Experienced marketers that want limitless customization
- Large marketing teams
Quentin Aisbett | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is terrific for the small business looking to explore marketing automation without having to invest in bigger solutions. It is less appropriate for a business wanting more features such as a native CRM, landing pages, etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Autopilot is great for most email marketing automation, and is quite powerful with forms and when connected from your website. The Heads-Up features seem like a powerful tool if you want to focus on website engagement. I haven't done a lot with scoring and analytics, but I'm sure these features will continue to get more attention as the application is updated and improved over time.
Return to navigation