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Bitrix24

Bitrix24

Overview

What is Bitrix24?

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

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Learn from top reviewers

Essential CRM for B2C, Mid and large sized, High customer churn businesses

Rating: 9 out of 10
December 20, 2024
IncentivizedVetted ReviewVerified User
Bitrix24 is the central CRM (customer relationship management) system currently deployed by a major B2B client of hours. The client is the educational consulting segment where...
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Verified user
General Manager
Bitrix241 year of experience

Bitrix 24 Critical Review

Rating: 10 out of 10
October 20, 2023
Vetted ReviewVerified User
I use Bitrix a lot to control all processes within the company, calendar, shared tasks, events, feed, conversations between team members from all regions. I work as an outsour...
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Luiz Fernando Junglos
Team Lead - Information Technology
Operacional
New Way Informática
Bitrix242 years of experience

Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Rating: 8 out of 10
May 22, 2023
Vetted ReviewVerified User
Additionally, Bitrix24 simplifies operations by offering a consolidated solution for communication and project management. This eliminates the complexities that arise from usi...
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Aman Kumar
Engineer - Research & Development
Researcher
IISER
Bitrix241 year of experience

Intuitive tool for customer relationship management.

Rating: 9 out of 10
August 5, 2021
Vetted ReviewVerified User
Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this tool is quite easy and we can integr...
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Theo Alexander
Manager - Other
Relocation Manager
Sketch Studios

The BEST looking CRM that saves your team and business time.

Rating: 9 out of 10
May 19, 2021
IncentivizedVetted ReviewVerified User
It is used as a CRM, email, and task & project management. Bitrix24 unifies using multiple applications into one beautiful, easy-to-use program. Opening, closing, and swit...
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Sanjit Mandal
Strategist - Professional Services
Digital Marketing Strategist
California SEO Professionals
Bitrix243 years of experience
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Pricing

View all pricing

BASIC

$49.00

Cloud
per month 5 Users

STANDARD

$99.00

Cloud
per month 50 Users

PROFESSIONAL

$199.00

Cloud
per month 100 Users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bitrix24.com/prices

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $49 per month 5 Users
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Product Demos

Work Time Management In Bitrix24

YouTube

Bitrix24 CRM Demo

YouTube

Twilio: WhatsApp Integration Demo

YouTube

Bitrix24 Demo

YouTube

Work Time, Reports & Meetings In Bitrix24

YouTube

Bitrix24: CRM (Demo)

YouTube
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.4
Avg 7.7

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.6
Avg 7.9

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

7.8
Avg 7.9
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Product Details

What is Bitrix24?

Bitrix24 is a collaboration software with complete tools for management, collaboration, communication, and sales. Bitrix24 provides a unified platform for files, projects, messages, tasks, and contacts.

Bitrix24 comes with several dozen integrations available in Bitrix24.Market. Users can also create apps using its REST API.

Features:

  • Virtual office for a company to work, communicate and collaborate - at home or in the office.
  • Packed with client management, customer support, and marketing automation features, Bitrix24 CRM is a digital sales suite.
  • Set tasks, receive work reports, and manage projects online with the ultimate “get things done” tool from Bitrix24.
  • Tools used for quick and efficient communication with clients.
  • A template-based website builder allowing users to create websites, landing pages, and online stores.
  • An online business automation suite to help manage a team and workflows.
  • Unlimited free users.

Bitrix24 Features

Project Management Features

  • Supported: Task Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of

Bitrix24 Video

What is Bitrix24? It is a solution with cross-integrated modules including CRM, Contact Center, Website builder, Task and Project management, and well as Team Collaboration and Communications.

Bitrix24 Competitors

Bitrix24 Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, German, Spanish, Brazilian Portuguese, French, Italian (beta), Polish, Turkish, Chinese traditional, Chinese Simplified, Japanese, Vietnamese (beta), Thai (beta), Hindi (beta), Indonesian (beta), Malay (beta),

Frequently Asked Questions

Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.

Bitrix24 starts at $49.

monday.com, Microsoft SharePoint, and Thryv are common alternatives for Bitrix24.

Reviewers rate Scheduling highest, with a score of 9.8.

The most common users of Bitrix24 are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 23)

BEWARE of Bitrix24! Months to customize, didn't work for us, doesn't support drips, non-intuitive, no refunds!

Rating: 1 out of 10
November 12, 2020
Verified User
C-Level Executive in Corporate
Sports Company, 1-10 employees
Vetted Review
Verified User
Bitrix24
1 year of experience
Use Cases and Deployment Scope
We were seeking a sales and marketing CRM that wasn't priced as seat based.
Pros
  • Bitrix24 did not do anything well.
Cons
  • User interface, drip campaigns, customization, CRM capabilities
  • Email integration, email signatures, social integration, lead forms
  • Setup, support, refund policy. All of these things are poor.
  • All of it is customized, so you have to hire consultants. Even with that, nothing was easy or simple.
Likelihood to Recommend
Bitrix24 is not well suited in any situation. It's difficult to use, non-intuitive, requires extensive paid customization, doesn't support key uses cases like drip campaigns, has horrible social integration, requires months of setup and is unusable by employees.

Bitrix24 is all you need in your Organization

Rating: 7 out of 10
Incentivized
December 16, 2016
Verified User
Analyst in Marketing
Marketing and Advertising Company, 201-500 employees
Vetted Review
Verified User
Bitrix24
1 year of experience
Use Cases and Deployment Scope
Bitrix24 is being used by our organization for the general purpose and work related communication. It is being used across the whole organization and every employee of the company get the login details for the same. Bitrix24 helps us for communication between the employees related to work queries, business meetings, schedule, task allocation, file sharing, documents sharing, image sharing, etc. It connects all employees of the company present in different geographic locations. We get all our business tasks, meetings schedules, client information, and contact details all are in one platform i.e. on Bitrix24. Every day of work starts with bitrix24 and ends with bitrix24.
Pros
  • Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
  • Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
  • The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
  • You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
  • In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
  • Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.
Cons
  • In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
  • You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.
Likelihood to Recommend
Bitrix24 is overall is very good and has various good features also. But the best scenarios where bitrix24 is well suited is small team work sharing communication. You can make a small group of particular 10-20 employees of your project team or departmental team where you can communicate in a better way and do your work effectively, which saves time and cost of the work. Here in small groups the dependancies of work are small and less risk is there. But if you want to go use birtix24 for the whole organization with full function then more risk gets associated with it.

Bitrix24 is a high-end intranet service

Rating: 9 out of 10
Incentivized
April 27, 2021
JK
Jason Kerley
Social Media Manager
SSDIGITALCO (Marketing & Advertising, 201-500 employees)
Vetted Review
Verified User
Bitrix24
1 year of experience
Use Cases and Deployment Scope
Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been fully satisfactory when it comes to categorizing and maneuvering data of different kinds. Bitrix24 is one of the best services you can get to cover CRM, business intelligence, and even marketing operations. Its ease of connection to other services. In case of working from a Smartphone terminal, it is possible to cover all kinds of tasks. Can be used in conjunction with CRM services for more extensive diagram printouts.
Pros
  • Its data cataloging system maintains high scalability.
  • It can be integrated with various business management services.
  • Can be connected to various platforms based on marketing generation, such as Facebook lead Ads.
  • Appointments with prospects for customers and employees can be scheduled completely free of charge.
Cons
  • Automated notifications from bitrix24 are difficult to schedule.
  • Emails that we add to bitrix24 account are often closed.
  • Reserved resource reports are not updated live.
  • If the contact center is to be used, it is difficult to schedule channels to show the necessary information depending on different priorities.
Likelihood to Recommend
Being such a multifaceted software, it is recommended to work with scenarios that require several processes to track employees if it is about reviewing their expenses or monetary operations within the company. It can also be used to deal with online stores through its bitrix24 store extension.

Nice for small or medium office

Rating: 8 out of 10
Incentivized
July 03, 2020
Verified User
Manager in Product Management
Events Services Company, 1-10 employees
Vetted Review
Verified User
Bitrix24
3 years of experience
Use Cases and Deployment Scope
Our deals division utilizes the CRM arrangement, engineers utilize particular PM apparatuses, and the advertising office frequently needs to utilize both. At that point, there is a third answer for messaging, a fourth answer for intranet or HR needs, and a fifth – for the entire organization's information base.

In a few organizations, choices are made gradually and not straightforwardly. Bitrix24 tackles these issues, as you can utilize it for informal organization and ongoing specialized instruments (use talk and video conferencing in addition to Activity Stream intranet focus) to get every one of the partners in a single place and settle on a choice rapidly.

Pros
  • Super adjustable, multi pipelines, streamlined CRM
  • Great group administration and worker time sheets framework
  • Unified correspondences
  • The capacity to connect telephone numbers to it (and make and get calls)
  • Multichannel contact gadget for your site, specifically associated with the CRM
  • Automation and visual work process creator
  • Web designer included (marvelous for landing and crush pages)
  • Tasks, Schedule and task administration
  • Great people group bolster
Cons
  • The price could be a major hindrance for many tiny organizations. the corporate might additionally improve on their client support.
  • All options are bundled together. There is no way to get CRM or project management individually.
  • A bit difficult to get used to as user and admin.
Likelihood to Recommend
I have been the usage of Bitrix24 for many years now... every so often for little things, a few different times only to check out and understand how the product has been changing over the time. However, I think it's a real hidden jewel for me, and I will start using it more regularly. This CRM delivers the whole thing in one package, and I will run my whole company almost entirely on it. CRM, possibilities, projects, Intranet, Workflows, phones, Unified Communications, and so forth. If this piece of software adds accounting and financials to the programs, it'd be a one-stop solution for every entrepreneur.

I suppose the most useful function I've seen on Bitrix24 is the fact that CRM strategies are genuinely customizable... True, most CRM structures permit you to customise small things like the field name, a few behaviors, and some different little stuff. However, Bitrix24 helps you to switch the whole thing healthily from single order processing to a multi-language commerce operation that is exceptionally clean, and in case you want to try distinctive angles, you could create multiple pipelines with one-of-a-kind configurations...

As I said before, I have tried Bitrix24 and more, also worked with most of the best-known ones (from Microsoft to Zoho to NoCRM,) but because I've rediscovered the new capabilities and functionalities from Bitrix24, I'm no longer looking for a new one.

Bitrix24: A project management tool that can grow with your business

Rating: 6 out of 10
Incentivized
February 28, 2023
Verified User
C-Level Executive in Corporate
Human Resources Company, 1-10 employees
Vetted Review
Verified User
Bitrix24
2 years of experience
Use Cases and Deployment Scope
Bitrix24 has been used for the whole organization. It (after several other tests with similar software), has been the most robust and all-inclusive project management software that we have ever had. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, incorporating documents into projects and tasks, and having software that can integrate with our other business software.
Pros
  • Easy access for ALL users within the organization.
  • Provides the ability to create subtasks, tasks, projects and provide a clear picture of progress as a result.
  • Offers integrations WITHIN Bitrix, including CRM and text messaging (sales).
Cons
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Likelihood to Recommend
Bitrix24 is well suited for any organization that needs a project management tool that can grow with them. I cannot stress this enough! This software works for startups and large organizations! That's important considering the learning curve, and the amount of time that it takes to set up a company-wide software. The software is set up to support all internal teams, as well as have folders/tasks specifically for dedicated teams (ie- executives, marketing, etc). The approvals process also helps managers to track each step of the way.

Bitrix24 may not be well suited for an organization that is looking for a quick-to-use, temporary project management solution. Its layout is very detailed and requires a commitment to not only learn how to use but to manage. This may not be great for someone who is looking solely for a task manager.
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