Overview
What is CCH® SureTax®?
CCH SureTax is designed by tax experts to help businesses comply even with the most complex sale and use tax requirements. Always up-to-date on 100,000+ annual tax legislation changes, this cloud-based sales tax automation platform aims to ensure customers accurately…
Great Experience with CCH® SureTax®
Room for improvements
Trustworthy system!
CCH® SureTax® - a Solid Aid to Tax Prep for Telecoms
SureTax!
SureTax Solutions!!!
CCH SureTax is not recommended
SureTax has been Great!
Good but could be improved
Robust Tax management tool
CCH® SureTax® is a winner!
Solid Exemption Tool.
Thoughts on SureTax.
Our experience with CCH SureTax since 2021.
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Geolocation for Tax Assessment (45)8.888%
- Sales and Use Taxes (63)8.282%
- 3rd-Party Software Integrations (44)6.666%
- Tax Data Reporting (56)6.565%
Reviewer Pros & Cons
Pricing
What is CCH® SureTax®?
CCH SureTax is designed by tax experts to help businesses comply even with the most complex sale and use tax requirements. Always up-to-date on 100,000+ annual tax legislation changes, this cloud-based sales tax automation platform aims to ensure customers accurately calculate, collect, and remit…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
CCH SureTax Overview
CCH® SureTax® Returns
CCH® SureTax® Views - reporting
CCH SureTax in NetSuite® overview
Features
Type of tax
A list of the different types of taxes that can be filed using tax compliance software.
- 8.2Sales and Use Taxes(63) Ratings
Software is capable of calculating and filing sales and use taxes.
- 9Cross-border Taxes(1) Ratings
Software is capable of calculating and filing taxes, such as customs, across countries.
- 4.9VAT / GST Taxes(4) Ratings
Ability to calculate and manage VAT and GST taxes.
- 7.1Energy and Fuel Taxes(6) Ratings
Ability to calculate and manage energy and/or fuel taxes.
Tax Reporting & Compliance
Activities relating to tax filing, reporting, document management, and exemption certificate processing.
- 8.8Geolocation for Tax Assessment(45) Ratings
Ability to use geolocation, which is more precise than zip codes, for mapping taxes to specific jurisdictions.
- 6.63rd-Party Software Integrations(44) Ratings
Pre-built integrations with various systems such as ERP, ecommerce, CRM, invoicing and billing, accounting, and procurement applications.
- 6.5Tax Data Reporting(56) Ratings
Ability to export transaction data for tax filing.
- 6.7Compliance Administration Management(42) Ratings
Ability to facilitate tax preparation, filing, and tax remittances across local, state, and federal jurisdictions.
- 7.9Tax Exemption Processing(44) Ratings
Ability to generate, track, exemption certificates from sales invoices.
- 7.2Tax Document Management(33) Ratings
Collection and storage of tax documents, especially exemption certificates, and ability to retrieve them to use for tax audits.
- 5.7Complex Tax Scenario Management(42) Ratings
Ability to automate handling of tax holidays and other anomalies.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is CCH® SureTax®?
CCH® SureTax® Features
Type of tax Features
- Supported: Sales and Use Taxes
- Supported: Energy and Fuel Taxes
Tax Reporting & Compliance Features
- Supported: Geolocation for Tax Assessment
- Supported: 3rd-Party Software Integrations
- Supported: Tax Data Reporting
- Supported: Compliance Administration Management
- Supported: Tax Exemption Processing
- Supported: Tax Document Management
- Supported: Complex Tax Scenario Management
CCH® SureTax® Screenshots
CCH® SureTax® Videos
CCH® SureTax® Integrations
CCH® SureTax® Competitors
CCH® SureTax® Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | USA, Canada |
CCH® SureTax® Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(112)Attribute Ratings
Reviews
(1-25 of 30)Great Experience with CCH® SureTax®
- Provided accurate rates
- Ease of use
- Good customer service
- Assumptions built into the SKUs related to construction
- difficulty of getting set up
- Complexity
Room for improvements
- Sorry I cannot think of anything SureTax does particularly well.
- Easier connection with Netsuite.
- Paid for the higher service but are doing more of the hands on processing.
- Timing of CCH team processing so there are not multiple emails going around trying to resolve filing issues.
- Easier navigation in the CCH SureTax website.
Trustworthy system!
- Applying existing exemption certificates to invoices
- Calculating correct tax rates
- Lots of manual data entry still
CCH SureTax is not recommended
- Applying appropriate sales tax to customers
- Customer service
- Having a dedicated sales rep
- Transparency with their billing
CCH® SureTax® is a winner!
- Calculate sales tax rates
- Track sales tax certificates and exemptions
- Interface with the company’s ERP
- None that I notice
Solid Exemption Tool.
- Geocode determination for Urban Zone exemptions.
- Data Exchange Rules.
- Line Item Tax Breakdown.
- Importing transactions.
- Drop down selection.
- Editing existing exemptions.
Thoughts on SureTax.
- Displays Tax Information.
- Basic Reporting Tool.
- Allows for Custom Period Choice for Reporting Purposes.
- Reporting needs to be more extensive, too basic as currently set up.
- Ability to run custom extracts using filters.
- Seeing Tax Rates and rules in a much more detailed manner.
Skip This Solution
- Stays updated on current sales tax rates.
- In our experience, CCH® SureTax® goes down frequently; recently as often as multiple times per month since November 2023 to January 2024.
- In my opinion, receiving support from CCH® SureTax® is near impossible because they say the system either wasn't down in the first place or they request information using language that we don't understand even though we provide the support team with as much information as we can.
- In our experience, sales that are shipped to California, specifically throughout the Bay Area, calculate with the incorrect tax rate. For example, our reports will tell us that a sale that originally shipped to Foster City, CA shipped to San Diego, CA.
Saves Time while reporting however a slow server speed
- Up to date Tax Forms
- Teams to handle every situation
- Personal Reps to help with immediate needs
- Knowledge of Reps - one return was late due to incorrect form being filed and our rep couldn't tell us if the late fee was going to be convered by CCH® SureTax®
- server/processing speed
Would Not Recommend this product
- The site is user friendly
- The site is easy to navigate
- In my experience, if there is an issue with your account your account rep isn't very responsive
- In my experience, if there is an issue with an import there isn't much help
- Not all transactions import like they should and causes issues on the returns side of things
Sandvik Machining Solutions.
- Filling all Business taxes on time.
- Approving process is much easier.
- Provide online support for the business taxes or questions.
- I need some training to find the reports that are already filled or with any tax-related questions.
Two thumbs up
SureTax is used to calculate sales tax on our invoices and prepare sales tax returns. Yardi files the returns and pays the tax.
- Calculates taxes
- Prepares sales tax returns
- Researches and reports on sales tax laws in all the US taxing jurisdictions
- Provides support Yardi
- More rapid response to real-time technical problems in processing
- Billing and accounting needs to be improved. I always have problems with the invoice accuracy
- Sales tax laws are changing very rapidly so additional Group/Items mapping needs to keep up.
"SureTax® Soars: Navigating Tax Compliance with Expertise and Ease"
- Multi-Jurisdictional Tax Calculation
- Real-Time Tax Rate Updates
- Accurate Tax Determination for Transactions
- Predictive Analytics for Regulatory Change
- Customization Flexibility
- User Interface Complexity
Genuine Review
- Tax Calaculation
- Exemption certificate
- Reporting
- Address Validation
- If possible want the elemination of Situs rule concept
Why your business needs CCH® SureTax®
- Communication
- Support
- Accuracy
- Layout is a little confusing
We're Glad We Implemented SureTax
- user interface is clearly laid out
- there is a test environment completely separate from production data
- the dashboard provides quick notification when the filing team needs answers to any questions and a way to respond directly to each
- We have participated in some prepayment testing so we know that functionality is being built out and what we saw looked really good. We're anxious to have that rolled out.
- We'd like a cleaner way to export documentation of what was paid and EXACTLY what was paid. Currently web fees and some small balances are not shown by the website and that means making journal entries is a more manual process than hoped.
- We've been working with folks at SureTax about discrepancies between CCH RADAR rates vs the rates which get used in SureTax. We have learned the 2 systems do not utilize the same data and we often find RADAR is more accurate.
A perfect fit for small telecoms!
- Calculate telecommunications taxes and fees
- Integration into existing platforms via well documented API.
- Stays constantly up to date with changes in tax regulations
- Calculates and remits taxes to each taxing authority
- In my experience, there are no pre-made API connectors as many companies provide when they have a REST API available. This would allow us to experiment with some things that might having to set it up manually is cost prohibitive.
- In my experience, the system tends to get bogged down at times which are likely peak usage hours.
- It would be nice if They would roll out information about changes prior to making them although I can't say it's ever represented a significant problem.
CCH SureTax
- User friendly software interface
- Easy to import data into the software
- Easy to review sales tax calculation, current and past filings for each jurisdiction
- no need for separate CCH portal to handle the filing process
- seem that the filing team is located in India. This create time zone differences where you get e-mail communications over the weekend or late at night
- filing team is not timely respponsive
Choose CCH SureTax for your Sales Tax Needs
- Accurately calculates sales tax for different states
- Knows of exemptions and regulations for different jurisdictions
- No guesswork required, everything is automated and up-to-date
- There is a learning curve, especially if your primary role is not an accountant
- It is rather expensive
- Interface can use a refresh. Feels outdated.
Inclusive Tax Info and stable service
- Accuracy
- Informational
- Stability
- Real-time update
- Good support
- There was one time that when SureTax was down, it took us a while to reach the support through phone line, but the problem was finally resolved.
Truthful Review
- Tax Rate Calculation
- Monthly Reports by State and District
- Special Tax Rates for Manufacturers
- Taxes Freight depending on the state
- Easier to understand how to implement changes
- Structure is too complicated and needs to be redone, maybe using AI or questions to implement changes would be better than the user figureing it out on their own
I think it is very good at resale certificate collections. Less appropriate when the billings are diverse such as labor, services, and other complicated tax collections. For example taxing engineering vs assembly is state by state and is hard to implement using CCH® SureTax®.
CCH Suretax Review
- Customer Support
- Tax Calculations
- Import functionality for tax changes
Best Tax Software Out There!
- Calculate taxes
- Stay up to date
- Save Time
- Save my sanity
- Work efficiently
- Can't think of any
- Great product
- Keep up the great work
- We love it
Simplify your complex and manual tax process with SureTax
- Speed of use
- Accuracy
- Easy of use
- Automation pulling data with more third party systems like BigQuery
Very Happy with CCH SureTax
- Provides quotes for sales tax processing
- Calculates and provides instant sales tax amounts by jurisdition for all sales tax types
- Tracks compliance with W9
- Turn on and off states via their portal so we can manage where we are active
- None noted.