ADP SmartCompliance is a tax and regulatory compliance platform for midsize or larger companies using an ERP or non-ADP platform for HR and HRMS services.
N/A
CCH® SureTax®
Score 7.5 out of 10
N/A
CCH SureTax is designed by tax experts to help businesses comply even with the most complex sale and use tax requirements. Always up-to-date on 100,000+ annual tax legislation changes, this cloud-based sales tax automation platform aims to ensure customers accurately calculate, collect, and remit taxes to the correct authorities every time.
N/A
Pricing
ADP SmartCompliance
CCH® SureTax®
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ADP SmartCompliance
CCH® SureTax®
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
Yes
Entry-level Setup Fee
Required
No setup fee
Additional Details
Pricing varies based upon modules deployed and features enabled.
If you are not a tax client, I am not sure this would be the appropriate solution for you. If you didn't utilize their credit services I could also see that this product might not be the best for you. If you utilize their tax filing then this is a great way to see it all, or if you operate in multiple jurisdictions.
I would put CCH® SureTax® at the top of the scale for any Telecom business or anyone with a known tax scenario that will be similarly sketchy. This software, while not always user friendly, can do amazing things to help you navigate the tax issues facing us all today. This would not be appropriate for a company just needing help gathering their sales tax information. There are plenty of other, friendlier solutions, possibly what they are already using for their accounting that will do it cleaner, easier and cheaper. You just have to ask an expert in that software.
Unemployment Tax Notices - It's easy to upload the notices in ADP SmartComplianceand ADP investigate the issues and responds to agencies. Rarely do they have me reach out directly. They make notes in ADP SmartCompliance to keep us updated too.
New Garnishment Processing - You can bulk upload garnishments received into ADP SmartCompliance which makes it more efficient for setup and responses.
Payment Solutions - Whenever we receive a call from an employee that they lost their check or that it was sent to the wrong account, ADP SmartCompliance makes it easy to stop the payments.
Implements all of the various sales tax rates nationwide automatically.
Clean website that is very user friendly.
Support is very quick to respond and always fixes any issues you may be having.
We have had this since 2013, and not one time has a sales tax rate been wrong. We used to have Avalara, where we had 12 different overrides in their system just to calculate the correct tax. It is nice not having to maintain those.
Notices for the customer to contact the tax agency. It would be beneficial before that is being asked of the client for ADP to provide some context what steps they have already taken proactively to try to resolve. Seems like a lot gets put on the paying customer instead of ADP trying to resolve on the customer's behalf.
Help articles could be more user-friendly.
Compliance for state specific laws and regulations could be better communicated. Such as new OT, FMLA, Required Taxes by state.
We have participated in some prepayment testing so we know that functionality is being built out and what we saw looked really good. We're anxious to have that rolled out.
We'd like a cleaner way to export documentation of what was paid and EXACTLY what was paid. Currently web fees and some small balances are not shown by the website and that means making journal entries is a more manual process than hoped.
We've been working with folks at SureTax about discrepancies between CCH RADAR rates vs the rates which get used in SureTax. We have learned the 2 systems do not utilize the same data and we often find RADAR is more accurate.
ADP displays value continuously by automating compliance processes, reducing risk, and saving time. It ensures that tax filings are accurate, efficient notice management, and seamless integration with payroll systems, which minimizes penalties and manual work. The platforms reliability and strong support make it essential for maintaining compliance within our company and department
We switched our tax service from Avalara to SureTax years ago. Prior to this, we manually prepared the data and ran a report uploading and then got the tax result every time. With Suretax providing enough and flexable APIs, we redesigned and implemented our new application to communicate with SureTax seamlessly and automatically. This greatly reduced our workload, improves the system efficiency, and increased the data accuracy.
For the most part, one can get in and learn how to navigate the system by just clicking on one of the suject areas. If you have a good clientrepresentative, they will inform you of new features/functionality and give you a quick demo. This is helpful for one to go back in and navigate to learn how it works and usefulness.
SureTax is very reliable in with the integration with Microsoft Dynamics GP. It provides accurate tax calculations in accordance with tax updates. SureTax also has a user-friendly interface that makes it easy to navigate. It is easy to add customers and also run reports on the website. The overall manageability of it is great!
Availability is good, with only one or two instances of not being able to access the system at all which were quickly fixed. Some features do not work correctly from time to time, such as the "Help" function or the "Sync" function.
If ADP is having issues, they communicate the problem within the solution once you log in. They also communicate that the issue will be fixed promptly. Reports run efficiently and in a reasonable amount of time. Also, the reports allow for various reporting types to be produced like a PDF or a Microsoft Excel file.
As mentioned in the last comment, everyone and everything has been great. However sometimes you get one person that I feel can bring a score down and the current dedicated tax representative I have I do not feel is very supportive.
It has taken much longer than we would like to get certain issues - and problems - resolved. And the initial product support as we designed the implementation left much to be desired
Exceptional Training Services Received during and after our Build . The teams of ADP Professionals assisted on a daily basis with tight deadlines and testing, each day , each Qtr. and annual processes including setting up local and State agencies for the 50 State we are reporting since our Workday go live 4/1/23. The process was seamless.
Online training give us more flexible on timing. We always have a pack schedule and not able to attend training in person. Online training with recording is a good source for us especially we can review it again and again. The down side is we are unable ask question in person
I wasn't too hands on with integration portion of this product so I can't completely give an honest answer to that. I have been told that the training improves alot for each individual as they go through the process and it improves success. These individuals are able to do alot more than me in regards to implementation.
We reviewed MasterTax and Ceridian before selecting ADP's Employment Tax four years ago. ADP SmartCompliance was selected because it was thought that this solution would save us time and resources. We have since revisited MasterTax and have looked at Asure as well. These companies offer more control and require more manual intervention before returns are filed and payments made as a tradeoff.
100% better. Avalara is a self-starter kit where businesses are forced to create and develop their own bundles and product types. The support that you get from the AvaTax is not as user-friendly. SureTax is full of seasoned experts and full of industry leaders. Law firms that I have worked with in the past, as well as other CPAs, only recommend SureTax.
ADP has the ability to scale across departments. This was found to be true when we rolled out the wage payment solution. ADP users are able to view their pay stubs on their phones and/or computers. This wage payment portal offers W2 storage and paystub storage for access at any time by an employee.
Previously we paid $5,200 per year for a standalone telecom tax calculation program. The overall cost of the combined solution that we have is just about the same as the cost of everything that we have before adding that cost in.
Once you add in the additional benefit of the API integration and the automation that's freed up employee time, I think it's fairly safe to say that as we've grown, the combined efficiencies have allowed us to operate with two fewer employees than we would have otherwise needed.
Over past 4 years we have yet to be notified of any errors in our submitted regulatory taxes.
