What users are saying about
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Top Rated
408 Ratings
180 Ratings

Cvent Event Management

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Top Rated
408 Ratings
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Score 8.4 out of 100
180 Ratings
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Score 7.6 out of 100

Attribute Ratings

  • Cvent Event Management is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Eventbrite is rated higher in 3 areas: Likelihood to Renew, Usability, Implementation Rating

Likelihood to Recommend

9.0

Cvent Event Management

90%
243 Ratings
7.3

Eventbrite

73%
56 Ratings

Likelihood to Renew

8.4

Cvent Event Management

84%
22 Ratings
9.0

Eventbrite

90%
5 Ratings

Usability

7.4

Cvent Event Management

74%
24 Ratings
10.0

Eventbrite

100%
5 Ratings

Availability

8.2

Cvent Event Management

82%
3 Ratings

Eventbrite

N/A
0 Ratings

Performance

7.3

Cvent Event Management

73%
3 Ratings

Eventbrite

N/A
0 Ratings

Support Rating

8.9

Cvent Event Management

89%
104 Ratings
7.1

Eventbrite

71%
44 Ratings

In-Person Training

6.4

Cvent Event Management

64%
2 Ratings

Eventbrite

N/A
0 Ratings

Online Training

8.2

Cvent Event Management

82%
2 Ratings

Eventbrite

N/A
0 Ratings

Implementation Rating

7.2

Cvent Event Management

72%
15 Ratings
10.0

Eventbrite

100%
1 Rating

Configurability

7.3

Cvent Event Management

73%
1 Rating

Eventbrite

N/A
0 Ratings

Ease of integration

5.5

Cvent Event Management

55%
2 Ratings

Eventbrite

N/A
0 Ratings

Product Scalability

8.2

Cvent Event Management

82%
2 Ratings

Eventbrite

N/A
0 Ratings

Vendor post-sale

7.3

Cvent Event Management

73%
2 Ratings

Eventbrite

N/A
0 Ratings

Vendor pre-sale

7.3

Cvent Event Management

73%
2 Ratings

Eventbrite

N/A
0 Ratings

Likelihood to Recommend

Cvent

We used it for a hybrid event, which was PERFECT! It allowed attendees to stay informed, had virtual exhibitors to schedule zoom meetings, ability for surveys, attendees to connect with one another, keeps you organized! Allows you to track attendance, provides real-time event data and CUSTOM branding was key!!!
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Eventbrite

We're a nonprofit organization so we have a very lean time, labor, and money so the super easy self-explanatory nature makes it easy for our team to admin an event. The simple UI [of Eventbrite] keeps our focus on the event and avoids any headache-inducing tech hurdles. There're just enough user roles to handle multi-staffer admin. A less appropriate situation is an event that is huge in complexity with a custom workflow and processing which Eventbrite's not built to handle in-house such as multi-step registration, multiple item and category all-select options during registration, multi-event type (not just physical or ticket but virtual goods tracking), more HootSuite-like social media refinery, etc.
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Pros

Cvent

  • Complex event registrations with multiple attendee types
  • Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
  • Plenty of custom fields allowed in contact records
  • Clean interface
  • Email automation and filtering capabilities
  • Event registration links to contact record
  • Robust reporting, both standard and custom
  • Responsive and helpful customer service/tech support available via chat
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Eventbrite

  • Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
  • Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
  • Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events
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Cons

Cvent

  • Allowing more in depth paths for registration questions (i.e. drill-down questions as needed)
  • Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds
  • Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization.
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Eventbrite

  • I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design.
  • I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder.
  • Other than those two things, I think Eventbrite does exactly what it needs to do.
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Pricing Details

Cvent Event Management

Starting Price

Editions & Modules

Cvent Event Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Eventbrite

    Starting Price

    Editions & Modules

    Eventbrite editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Only pay when ticket sales are made Essentials plan: 2% + $0.79/ paid ticket Professional plan: 3.5% + $1.59/ paid ticket Premium plan: contact Eventbrite for a custom pricing plan Free for free events

      Likelihood to Renew

      Cvent

      It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
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      Eventbrite

      Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.
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      Usability

      Cvent

      It does take some time to learn the system and the help articles are not always up to date, but it is also fairly intuitive and once you learn the basics, you can do very complex things without having to learn complex procedures.
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      Eventbrite

      Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).
      Read full review

      Reliability and Availability

      Cvent

      There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
      Read full review

      Eventbrite

      No answers on this topic

      Performance

      Cvent

      When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
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      Eventbrite

      No answers on this topic

      Support Rating

      Cvent

      I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.
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      Eventbrite

      I haven't yet needed to contact customer support, but the information provided next to the various features has been exceptionally helpful. This info is located just to the right of most options, and it provides answers to frequently asked questions. At this point, that information has been enough to keep me from having to contact anyone.
      Read full review

      In-Person Training

      Cvent

      Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
      Read full review

      Eventbrite

      No answers on this topic

      Online Training

      Cvent

      I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
      Read full review

      Eventbrite

      No answers on this topic

      Implementation Rating

      Cvent

      It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
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      Eventbrite

      Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.
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      Alternatives Considered

      Cvent

      Our existing relationship with [Cvent Event Management] led us to stick with them when it came time to choose a virtual platform, and it certainly delivered and showed that it had the capability to be the polished, yet simple, platform that resonated best with our audience. The new virtual offering was still going through some growing pains when we used it, but it has the potential to be a major competitor in the virtual event space, and they're already well established in the in-person event management space.
      Read full review

      Eventbrite

      My "go to" for event registration has always been Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.
      Read full review

      Scalability

      Cvent

      It is a perfect fit no matter how big or small your event is
      Read full review

      Eventbrite

      No answers on this topic

      Return on Investment

      Cvent

      • Positive ROI: See which registrants [participated]
      • Positive ROI: See survey results from the feedback survey pushed at or after an event
      • Positive: Helps us lessen time spent setting up an event, emailing, or capturing data for event staff-- which in turn means MORE events!
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      Eventbrite

      • A dedicated URL for each event has been easy to use for tying events to editorial content, promotion and marketing.
      • For ticketed events, it has been an easy -to-use system without requiring a lot of training on a complicated technology. It is also competitively priced for transaction management.
      • Whether we have discovered any Eventbrite users via the Eventbrite site promotion, we appreciate it as a recommendation of our event for like-minded event attendees.
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      Screenshots

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