Revolutionizing Communication: Our Experience with Dialpad Ai Voice
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
(76-100 of 270)Companies can't remove reviews or game the system. Here's why
November 26, 2021
Dialpad Has Yet To Let Me Down!
The convenience of using Dialpad for communicating with clients is a breeze, especially the texting feature. I'm able to keep in contact with my clients and it automatically syncs with SalesForce, which makes my job so much easier!
- Call Quality
- Text Feature
- SalesForce Sync
- UI
November 27, 2021
I would highly recommend Dialpad Talk to Business Operations.
Score 10 out of 10
Vetted Review
Verified User
I currently use Dialpad [Talk] to receive verbal X-Ray orders. As well as to call doctors and facilities to confirm that the X-Ray reports have been received. I enjoy the ease of communication Dialpad [Talk] offers.
- Saving contacts
- Texting contacts
- Multiple options for calls during the calls
- How to delete contacts
November 24, 2021
Dial pad increases productivity.
Contact with customers.
- I love the missed calls feature panel.
- I can quickly see what I’ve missed.
- This allows me to respond quickly.
- When navigating to the missed calls list and clicking on caller then going back into the missed calls list I eally would like it to take me back to the place I was in the list instead of back to the beginning.
December 02, 2021
Dialpad Outstanding Results!!!
I use the Dialpad Talk to interview clients, a courtesy call to clients, and individual calls to coworkers or managers. I love the product because I don't have a work phone issue to me and I'm working from home so instead of calling them from my personal number I can call the clients by using Dialpad Talk. The Dialpad provides you with your own business number and fax number. You can download the app to your own phone or use the Dialpad dashboard to make calls or receive. The Dialpad also has a voicemail for anyone to leave a message and it also has where your voicemail can be translated to text. This is one of the best products I have come across.
- Clients are able to call you back on the Dialpad.
- I use the Dialpad Talk to interview clients, courtesy calls to clients and individual calls to coworkers or managers.
- Voicemail will translate to text.
- A better ring function.
- Louder ring tone.
February 21, 2022
Great tool!
I use Dialpad Talk for all my work calls! It allows me to connect with customers and receive calls from them as well. My favorite feature is the texting capabilities. It is also helpful they have an app as well!
- User interface
- Functionality
- Mobile App
- Connecting to Wifi
- Ways to prevent your number from coming up as Spam on the iPhone
March 16, 2023
Business Phone Service that delivers
Score 10 out of 10
Vetted Review
Verified User
We migrated from an on-prem Mitel system, using multiple voice service providers in the U.S. and Mexico, to Dialpad. This assisted us in reducing costs and complexity. During our migration, the Dialpad team was very responsive and the overall transition could not have been smoother.
Some of the key benefits we gained by moving to Dialpad were:
Some of the key benefits we gained by moving to Dialpad were:
- Getting rid of a problematic service provider (Windstream) along with others who required additional SIP/PRI connections to our facilities.
- Removing voice server equipment and maintenance.
- Improved call center capabilities that integrate with Salesforce.
- Dialpad is cloud based so users can work remotely if needed.
- Multiple platform support, several users work from their computer or mobile phone, few have physical phones.
- Easy to manage and control, with the ability to setup office based admins.
- Call recording, transcription in real time and AI capabilities
- Call Transcription
- Can use for notes after the call
- Recognizing and erasing when credit card information is given. We have trained our customer service team to disable AI while taking that information.
Score 10 out of 10
Vetted Review
Verified User
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various applications that relied on each other. Since transitioning to Dialpad Ai Voice, we have benefited from having a single, dependable, user-friendly platform that is easy to oversee. As a result, staff morale has improved, and customer satisfaction has increased.
- We are highly satisfied with the user-friendliness of Dialpad Ai Voice. Although we dedicated additional time to train and granted early access to allow ample time for acquainting with the system, the majority of users were able to start using it without much guidance.
- The implementation and support teams have been exceptional. They've promptly provided answers and helped to troubleshoot issues.
- One comprehensive platform for all needs - voice, meeting and call center - has really streamlined training and helped with adoption.
- Users are unable to adjust colors of status indicators. For example, if an employee sets a custom status for Lunch or Out of Office, the indicator remains green like they're still available.
- Backgrounds for non-video meetings are controlled by Dialpad Ai Voice, so you can't remove or set backgrounds for users.
- While we can add custom on-hold music, we can't remove audio options that are provided out-of-the-box.
January 24, 2023
Dialpad is exactly what we were looking for!
Score 10 out of 10
Vetted Review
Verified User
We recently switched to Dialpad from a competing VoIP phone service and I wish we switched sooner. We use Dialpad as our business phone system, our video conferencing solution and our internal chat and communication platform. Best thing is it does it all from one really nice desktop or mobile app.
- Business Phone Solution
- Internal text, talk and video communication. It replaced Slack and Zoom for us.
- Great software from the design to the reliability.
- I would like to see a better built in paging solution but they do have one, it just isn't as user friendly as the rest of the features.
A customer of mine approached me with two major complications they were having: an inability to link calls and calling activity to their CRM, and a lack of mobility for their staff, especially with the work-at-home that was required during 2020.
- Workforce Mobility
- Integrations - Easy to setup and use
- Feature Rich
- Competitive Pricing
- Analytics - Numerous tools and options
- Scale - near infinite users and volume
- API - excellent API set
- Analytics
- Integrations - for non-supported CRM tools
- Headset integrations
December 15, 2020
Magic talk: Dialpad
Dialpad Talk is used by the entire sales business development team. So far the product is simply fantastic and haven't faced any sort of problems yet. The features are simply awesome and best part is people can get connected throughout the globe with Dialpad Talk.
- Effective communication via call
- Super fast Text messaging
- Confereence calls
- No restrictions while calling
- If the country code is automatically taken once the number is dialed.
January 01, 2021
Great Service at an affordable cost
It is used only by me, as replacement of my mobile phone.
- I can use my PC to make calls, which is convenient.
- I can send SMS and MMS messages very easily from my PC.
- All the calls are synced across all my devices.
- I can talk anywhere, even if mobile signal is weak.
- I can easily track voicemails.
- My contacts are synced with Office365, which is very convenient.
- It can add call memo option.
March 28, 2021
Dialpad- shaking up VPS industry.
I'm using Dialpad [Talk] across my entire organization. As far as problems solved. One key feature takes the Cake. Dialpad [Talk] can transcribe all of your conversations with your clients in real-time. Providing notes of key conversational topics and focusing points. Which is mind-blowing, It makes meetings and conversations with clients that much easier. Being able to go over meeting information with your team is amazing. Also being able to review client conversations with your sales team clutch. Plus the integration with Outlook, Google, and your CRM of choice is excellent.
- Transcribing conversations
- Organization
- Meetings
- Clear calls
- Talk from any where
- As of now, I have none.
January 07, 2021
Dialpad Talk is my go-to VOIP!
We use Dialpad Talk daily for our marketing team. We chose Dialpad Talk due to the excellent reviews, ease of use, and trial of services. Our company as a whole is using Dialpad Talk. We typically have 11-20 team members throughout the year, and the flexibility to add users. With COVID, we are more remote, meaning the phone system can follow us anywhere, making sales and business continuity seamless. A quality service provider is needed for marketing calls.
- Quality service
- Excellent customer service
- Ease of use with softphone
- Simple to train team
- Removing licenses
- Billing
- Adding a chat feature
January 13, 2021
Dialpad is Fantastic!
Score 10 out of 10
Vetted Review
Verified User
Our entire organization (2 offices) uses Dialpad Talk. It's the sole communication platform we use to reach out to clients, associates, and other firms.
- Easy to set up and get started. As an administrator, you can personally set up everyone's profile. It's fantastic.
- Easy to learn to use. We have a very wide range of ages at our law firm and all of our employees enjoy using Dialpad.
- Works wherever you are! We are always connected. We can work from home or in the office. Our receptionist can transfer a call to someone at their home, as if they were sitting at their desk in the office.
- We'd love to be able to curate our contacts a little differently, instead of it just having favorites and recent, but this is a very small thing.
January 27, 2021
Superior product at price point
I am a consultant and I use Dialpad as my work number and work text message number.
- It is easily used on mobile devices as well as on a traditional VOIP phone.
- It has a really accurate transcription interface when calls are needed to be documented.
- Voice conference calling.
- Video conference calling feature.
We are currently using Dialpad for our entire company. Because we are a very small business, it gives us the professional answering & call routing system we need, and one that helps callers to self-direct their inquiries. Dialpad allows callers to receive information that our staff would normally have needed to assist them with (such as a fax number, our scheduling website URL, etc.) or routes calls to staff who are tasked with handling inbound inquires (instead of everyone having to deal with these calls). Automating this process allows us to reclaim significant time to deal with other things. It allows for direct-dial extensions for known callers who just need to reach someone and thus don't need to have their calls routed. The auto-response SMS feature for afterhours callers is quite nice as well - we put our scheduling website URL in that message so afterhours callers can schedule time during business hours if they'd like).
- Dialpad's app is easy to use and helps convert a laptop or desktop PC to a phone
- The Voice Intelligence (transcription) feature is unique at this price & comes in handy
- The G-Suite sync allows us to see events, emails & Google Drive shared files while looking at a contact & their call history
- You can choose what number (e.g. 'main' or 'direct') that you call out or text from
- Web meeting/conferencing is built-in
- When ever you plug in a headset (or unplug one) it asks before changing to this mic source
- You can easily add a 3rd caller to a call when using a computer / softphone
- Sometimes calls connect with no audio (you can't hear the caller)
- It would be nice for Dialpad to auto sync new contacts from G-Suite (not requiring manual sync after initial sync)
- It would be nice if Dialpad had a 'robo-attendant' option where you could type out a greeting and have the attendant read it (instead of having to record your own audio)
January 26, 2021
Let's talk about Dialpad Talk!
Dialpad Talk helps all our departments communicate, not only via phone, but chat, and has a lot of features and apps that we can integrate. We use it on our desktop computers, laptops, tablets, smartphone, and more, and you can receive notifications on any and/or all devices, so we would never miss a call or a message. Beyond that, Dialpad Talk is such a nice app [that requires] less effort on customer's end.
- Recordings- Dialpad Talk has a great feature that we can customize and allows us to analyze every interaction.
- AI Transcription- Dialpad also identifies [which] words are being used during the calls, and lead us to a better logging of each call.
- Dialbot- It is a bot that helps you when something is requiring your attention. As a supervisor, this a tool that I use every day.
- Notifications- We would like to have more control on external devices about how notifications can be prioritized.
- Groups- We would like to have more tools when creating groups of agents in Dialpad (tools that allow us to personalize it).
- Moments- We would like to have more control about what Dialpad identifies as a "moment" during a call, so we can adjust few of them.
January 27, 2021
Easy to use!
Dialpad Talk helps all of our offices across the state to better communicate with each other, and the public. The system is easy to program and the individual user settings are easily managed by the staff. There are a lot of customization options that we didn't have using other phone systems. The other major positive with Dialpad Talk is the ability to switch the call between devices. The mobile app and desktop app keep our communication lines open 24/7.
- Ability to work with different devices (ex. pc, cell phone).
- Easy to program for a holiday or emergency closing.
- Many settings to chose from and customize.
- Call coaching could have more features added.
- Voice AI isn't always accurate.
February 05, 2021
Dominic-blkmarket-21
We use Dialpad Talk for our main phone system. Clients and customers call us with inquiries and support questions all the time and we are able to answer directly from our desktop computers. Dialpad is very convenient and we recommend it highly to anyone in need of an easy to use phone system. Truly awesome.
- Great app layout.
- Nice customer support.
- Easy to use.
- Simple.
- Voice recognition.
- Outbound calls.
- Interactive voice response.
September 19, 2023
Very easy and helpful tool to use can keep the number and call when I have data/wifi even when your on trip as well .....love it
Dialpad is been used all department, it is used by my organization to provide connectivity with our client by using US number which help for texting and calling ,one thing would be great if there was facility for Sequence text for multiple people at once with their first name ,like automated texting .
- allows me call from anywhere in USA.
- allows me send picture to any number
- it has VI feature which really interesting
- attachment of PDF file
- Uploading video on text
- reply on particular conversation should be like WhatsApp you reply on particular line
Dialpad Talk is used across our organization, mainly by the office management teams at each office.
- Mobile app.
- Sync between devices.
- Customize settings.
- Functionality and features.
- Continued fine-tuning of system functions.
- Improved elegance of app.
- More robust contact search/edit functionality.
June 15, 2021
Great VoIP Business Phone System!
Accepting live transfer insurance leads calls. A central VoIP system that has strong three-way calling and a strong signal. The support is great. I also really like the AI feature to help with conversations on calls. This addresses the problem of not having a central phone system that we can monitor to work with.
- Three-way calling
- Mobile app
- Call recording
- Calling recording automated on regular version
- CRM integration on regular version
- Faster desktop app response
November 28, 2021
Fantastic new opportunity for my team!!
We use Dialpad Talk throughout the entire organization. We implemented this to keep better track of all conversations and to use a system that was able to be implemented through Service Titan, which we rolled out recently as well. We use this not only for speaking and tracking customer conversations but also, for inner office communication. We went live with this program 26 hours ago and thus far has been fantastic. Very few kinks to work out so far! Definitely grateful for that
- Call recording
- Ease to transfer to anyone anytime
- Ease of use ANYWHERE not just at the office
- The only complaint I have had is customers tend to hear some weird background noise I cannot hear.
- Sometimes when attempting to transfer the call is sent to my voicemail accidentally.
November 02, 2021
Affordable platform with the right amount of bells and whistles
We use dialpad to talk within the team and to talk with clients and customers outside of the orginization. We use the call feature, SMS and video options that are available through the platform.
- I enjoy the analytics Dialpad [Talk] uses, could use some SMS data though
- The customer service is top notch. Super helpful anytime I have asked something.
- I also enjoy that I was able to set the system up and brand it to my company.
- Add SMS data - who sent one, was one received...
November 02, 2021
Great for all employees!
Score 10 out of 10
Vetted Review
Verified User
The whole organization utilizes Dialpad. It allows us to record customer service calls which allow us to reference back to ensure customers are satisfied with their requests.
- Record Calls
- Display History of Calls by Number
- Saves Voicemails
- Voice recording does not always catch correct wording being used