Overview
What is Freshsales?
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony,…
Freshwork CRM Formerly Freshsales Review
Manage your Business using Freshworks CRM!
Great CRM for small businesses
FreshSales is a great alternative to Salesforce for smaller organizations !
Freshworks CRM is the best CRM!
Overall Great CRM
Freshsales allowed us to effectively move our CRM to the cloud at a very reasonable price.
Freshsales at a glance!
Freshsales Review
The best free CRM solution out there for all the startups out there!!
Definitely the freshest approach to sales and customer relationship management
Freshsales Review
We use Freshsales across the whole …
Freshsales is better than the rest!
Simple and efficient CRM
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Pipeline visualization (51)9.797%
- Customer data management / contact management (52)7.373%
- Integration with email client (e.g., Outlook or Gmail) (51)5.555%
- Interaction tracking (51)5.454%
Pricing
Growth
$9
Pro
$39
Enterprise
$59
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11 per month per user
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 7.3Customer data management / contact management(52) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 8.1Workflow management(50) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 8Territory management(40) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 5.8Opportunity management(44) Ratings
Users can track deals and create quotes.
- 5.5Integration with email client (e.g., Outlook or Gmail)(51) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 5.4Interaction tracking(51) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 6.4Channel / partner relationship management(38) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 5.7Lead management(47) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 5.5Email marketing(48) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 8.9Task management(47) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8.9Reporting(49) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 5.4Forecasting(43) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 9.7Pipeline visualization(51) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 7.2Customizable reports(45) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 3.8Custom fields(49) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 8Custom objects(39) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 2.9API for custom integration(37) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 7.2Single sign-on capability(39) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 7Role-based user permissions(45) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Platform
- 9.9Mobile access(46) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Freshsales?
Freshsales Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Territory management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
- Supported: Channel / partner relationship management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Platform Features
- Supported: Mobile access
Freshsales Screenshots
Freshsales Integrations
Freshsales Competitors
Freshsales Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | Worldwide |
Supported Languages | English, German, Dutch, Italian, French, Spanish, Portuguese, Polish, Russian, Chinese |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(124)Attribute Ratings
Reviews
(1-25 of 52)Good Product that is Still Improving
- Customer data management / contact management
- 70%7.0
- Workflow management
- 80%8.0
- Territory management
- N/AN/A
- Opportunity management
- N/AN/A
- Integration with email client (e.g., Outlook or Gmail)
- 50%5.0
- Interaction tracking
- 50%5.0
- Channel / partner relationship management
- N/AN/A
- Lead management
- 50%5.0
- Email marketing
- 50%5.0
- Task management
- 90%9.0
- Reporting
- 90%9.0
- Forecasting
- 50%5.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 70%7.0
- Custom fields
- 30%3.0
- Custom objects
- N/AN/A
- API for custom integration
- 20%2.0
- Role-based user permissions
- 70%7.0
- Single sign-on capability
- N/AN/A
- Mobile access
- N/AN/A
Freshwork CRM Formerly Freshsales Review
- Customer data management / contact management
- 90%9.0
- Workflow management
- 80%8.0
- Territory management
- 70%7.0
- Opportunity management
- 40%4.0
- Integration with email client (e.g., Outlook or Gmail)
- 70%7.0
- Interaction tracking
- 60%6.0
- Channel / partner relationship management
- 70%7.0
- Lead management
- 100%10.0
- Email marketing
- 70%7.0
- Task management
- 80%8.0
- Reporting
- 90%9.0
- Forecasting
- 70%7.0
- Pipeline visualization
- 80%8.0
- Customizable reports
- 80%8.0
- Custom fields
- 70%7.0
- Custom objects
- 80%8.0
- API for custom integration
- 80%8.0
- Role-based user permissions
- 60%6.0
- Single sign-on capability
- 60%6.0
- Mobile access
- 100%10.0
Manage your Business using Freshworks CRM!
- Customer data management / contact management
- 100%10.0
- Workflow management
- 100%10.0
- Territory management
- 100%10.0
- Opportunity management
- N/AN/A
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 90%9.0
- Channel / partner relationship management
- 70%7.0
- Lead management
- 80%8.0
- Email marketing
- 100%10.0
- Task management
- 80%8.0
- Reporting
- 70%7.0
- Forecasting
- 80%8.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 100%10.0
- Custom fields
- 80%8.0
- Custom objects
- 80%8.0
- API for custom integration
- 70%7.0
- Role-based user permissions
- 90%9.0
- Single sign-on capability
- 90%9.0
- Mobile access
- 100%10.0
Great CRM for small businesses
- Customer data management / contact management
- 80%8.0
- Workflow management
- N/AN/A
- Territory management
- N/AN/A
- Opportunity management
- 80%8.0
- Integration with email client (e.g., Outlook or Gmail)
- 70%7.0
- Interaction tracking
- N/AN/A
- Lead management
- 80%8.0
- Email marketing
- 80%8.0
- Task management
- 80%8.0
- Reporting
- 80%8.0
- Forecasting
- N/AN/A
- Pipeline visualization
- 80%8.0
- Customizable reports
- N/AN/A
- Custom fields
- 80%8.0
- Custom objects
- 80%8.0
- Customer data management / contact management
- 50%5.0
- Workflow management
- 60%6.0
- Territory management
- N/AN/A
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 60%6.0
- Interaction tracking
- 80%8.0
- Channel / partner relationship management
- 20%2.0
- Lead management
- N/AN/A
- Email marketing
- N/AN/A
- Task management
- N/AN/A
- Reporting
- 80%8.0
- Forecasting
- N/AN/A
- Pipeline visualization
- 70%7.0
- Customizable reports
- 70%7.0
- Custom fields
- 80%8.0
- Custom objects
- N/AN/A
- API for custom integration
- 80%8.0
- Role-based user permissions
- 80%8.0
- Single sign-on capability
- 80%8.0
- Mobile access
- 90%9.0
Freshworks CRM is the best CRM!
- Customer data management / contact management
- 100%10.0
- Workflow management
- 100%10.0
- Territory management
- 100%10.0
- Opportunity management
- 100%10.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- N/AN/A
- Lead management
- 100%10.0
- Email marketing
- 100%10.0
- Task management
- 100%10.0
- Reporting
- 100%10.0
- Forecasting
- 100%10.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 60%6.0
- Custom fields
- 100%10.0
- Custom objects
- N/AN/A
- API for custom integration
- N/AN/A
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 100%10.0
- Mobile access
- 100%10.0
Overall Great CRM
- Customer data management / contact management
- 90%9.0
- Workflow management
- 100%10.0
- Territory management
- 100%10.0
- Opportunity management
- 100%10.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 80%8.0
- Channel / partner relationship management
- 100%10.0
- Lead management
- 100%10.0
- Email marketing
- 100%10.0
- Task management
- 80%8.0
- Reporting
- 100%10.0
- Forecasting
- 100%10.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 100%10.0
- Custom fields
- 100%10.0
- Custom objects
- 100%10.0
- API for custom integration
- 100%10.0
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 100%10.0
- Mobile access
- 80%8.0
Freshsales allowed us to effectively move our CRM to the cloud at a very reasonable price.
- Customer data management / contact management
- 90%9.0
- Workflow management
- 80%8.0
- Territory management
- N/AN/A
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 30%3.0
- Interaction tracking
- 50%5.0
- Channel / partner relationship management
- 80%8.0
- Lead management
- 90%9.0
- Email marketing
- N/AN/A
- Task management
- 70%7.0
- Reporting
- 70%7.0
- Forecasting
- 70%7.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 90%9.0
- Custom fields
- 90%9.0
- Custom objects
- 90%9.0
- API for custom integration
- N/AN/A
- Role-based user permissions
- 80%8.0
- Mobile access
- 70%7.0
Freshsales at a glance!
- Customer data management / contact management
- 90%9.0
- Workflow management
- 80%8.0
- Territory management
- 90%9.0
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- 60%6.0
- Lead management
- 90%9.0
- Email marketing
- 70%7.0
- Task management
- 100%10.0
- Reporting
- 100%10.0
- Forecasting
- 90%9.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 90%9.0
- Custom fields
- 90%9.0
- Custom objects
- 100%10.0
- API for custom integration
- 90%9.0
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 90%9.0
- Mobile access
- 80%8.0
Freshsales Review
- Customer data management / contact management
- 100%10.0
- Workflow management
- 100%10.0
- Territory management
- 100%10.0
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 90%9.0
- Interaction tracking
- 90%9.0
- Channel / partner relationship management
- 90%9.0
- Lead management
- 100%10.0
- Email marketing
- 100%10.0
- Task management
- 100%10.0
- Reporting
- 100%10.0
- Forecasting
- 100%10.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 100%10.0
- Custom fields
- 100%10.0
- Custom objects
- 100%10.0
- API for custom integration
- 100%10.0
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 100%10.0
- Mobile access
- 100%10.0
- Customer data management / contact management
- 90%9.0
- Workflow management
- 80%8.0
- Territory management
- 80%8.0
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 80%8.0
- Interaction tracking
- 80%8.0
- Channel / partner relationship management
- 80%8.0
- Lead management
- 80%8.0
- Email marketing
- 80%8.0
- Task management
- 80%8.0
- Reporting
- 80%8.0
- Forecasting
- 70%7.0
- Pipeline visualization
- 80%8.0
- Customizable reports
- 90%9.0
- Custom fields
- 80%8.0
- Custom objects
- 80%8.0
- API for custom integration
- 70%7.0
- Role-based user permissions
- 90%9.0
- Single sign-on capability
- 90%9.0
- Mobile access
- 90%9.0
- Customer data management / contact management
- 90%9.0
- Workflow management
- 80%8.0
- Territory management
- N/AN/A
- Opportunity management
- N/AN/A
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- N/AN/A
- Lead management
- N/AN/A
- Email marketing
- N/AN/A
- Task management
- 90%9.0
- Reporting
- 100%10.0
- Forecasting
- N/AN/A
- Pipeline visualization
- 80%8.0
- Customizable reports
- 100%10.0
- Custom fields
- 90%9.0
- Custom objects
- N/AN/A
- API for custom integration
- N/AN/A
- Role-based user permissions
- N/AN/A
- Single sign-on capability
- N/AN/A
- Mobile access
- 90%9.0
Freshsales Review
- Customer data management / contact management
- 100%10.0
- Workflow management
- 100%10.0
- Territory management
- 90%9.0
- Opportunity management
- 100%10.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Lead management
- 100%10.0
- Email marketing
- 100%10.0
- Task management
- 80%8.0
- Reporting
- 70%7.0
- Forecasting
- 80%8.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 90%9.0
- Custom fields
- 100%10.0
- Custom objects
- 90%9.0
- API for custom integration
- 100%10.0
- Role-based user permissions
- 80%8.0
- Single sign-on capability
- 90%9.0
- Mobile access
- 100%10.0
Freshsales is better than the rest!
- Customer data management / contact management
- 100%10.0
- Workflow management
- 100%10.0
- Territory management
- 100%10.0
- Opportunity management
- 100%10.0
- Integration with email client (e.g., Outlook or Gmail)
- 50%5.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- 100%10.0
- Lead management
- 100%10.0
- Email marketing
- 50%5.0
- Task management
- 100%10.0
- Reporting
- 100%10.0
- Forecasting
- 100%10.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 100%10.0
- Custom fields
- 80%8.0
- Custom objects
- 100%10.0
- API for custom integration
- 50%5.0
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 100%10.0
- Mobile access
- 50%5.0
Simple and efficient CRM
- Customer data management / contact management
- 80%8.0
- Workflow management
- 70%7.0
- Territory management
- 80%8.0
- Opportunity management
- 70%7.0
- Integration with email client (e.g., Outlook or Gmail)
- 70%7.0
- Interaction tracking
- 70%7.0
- Lead management
- 80%8.0
- Email marketing
- 60%6.0
- Task management
- 70%7.0
- Reporting
- 40%4.0
- Forecasting
- 40%4.0
- Pipeline visualization
- 60%6.0
- Customizable reports
- 50%5.0
- Custom fields
- 80%8.0
- Custom objects
- 60%6.0
- API for custom integration
- 80%8.0
- Role-based user permissions
- 70%7.0
- Single sign-on capability
- 70%7.0
- Mobile access
- 70%7.0
Freshsales is the only CRM I will ever use!!!
- Customer data management / contact management
- 90%9.0
- Workflow management
- 70%7.0
- Territory management
- 80%8.0
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 90%9.0
- Interaction tracking
- 90%9.0
- Channel / partner relationship management
- 90%9.0
- Lead management
- 80%8.0
- Email marketing
- 90%9.0
- Task management
- 90%9.0
- Reporting
- 80%8.0
- Forecasting
- 70%7.0
- Pipeline visualization
- 90%9.0
- Customizable reports
- 90%9.0
- Custom fields
- 90%9.0
- Custom objects
- 90%9.0
- API for custom integration
- 90%9.0
- Role-based user permissions
- 90%9.0
- Single sign-on capability
- 90%9.0
- Mobile access
- 90%9.0
Great outbound sales CRM
- Customer data management / contact management
- 100%10.0
- Workflow management
- 80%8.0
- Territory management
- 80%8.0
- Opportunity management
- 100%10.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- 40%4.0
- Lead management
- 80%8.0
- Email marketing
- 40%4.0
- Task management
- 80%8.0
- Reporting
- 50%5.0
- Forecasting
- 50%5.0
- Pipeline visualization
- 80%8.0
- Customizable reports
- 40%4.0
- Custom fields
- 80%8.0
- Custom objects
- 80%8.0
- API for custom integration
- N/AN/A
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- N/AN/A
- Mobile access
- 70%7.0
Freshsales is the best way to manage leads and more
- Customer data management / contact management
- 100%10.0
- Workflow management
- 100%10.0
- Territory management
- 100%10.0
- Opportunity management
- 100%10.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- 100%10.0
- Lead management
- 100%10.0
- Email marketing
- 100%10.0
- Task management
- 100%10.0
- Reporting
- 100%10.0
- Forecasting
- 100%10.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 100%10.0
- Custom fields
- 100%10.0
- Custom objects
- 100%10.0
- API for custom integration
- 100%10.0
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 100%10.0
- Mobile access
- 100%10.0
- Customer data management / contact management
- 100%10.0
- Workflow management
- 70%7.0
- Territory management
- 70%7.0
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- 50%5.0
- Lead management
- 100%10.0
- Email marketing
- 70%7.0
- Task management
- 100%10.0
- Reporting
- 60%6.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 90%9.0
- Custom fields
- N/AN/A
- Custom objects
- N/AN/A
- API for custom integration
- N/AN/A
- Role-based user permissions
- 80%8.0
- Single sign-on capability
- 80%8.0
- Mobile access
- 100%10.0
A great choice for small and growing businesses.
- Customer data management / contact management
- 100%10.0
- Workflow management
- 90%9.0
- Territory management
- N/AN/A
- Opportunity management
- 80%8.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 90%9.0
- Channel / partner relationship management
- N/AN/A
- Lead management
- N/AN/A
- Email marketing
- 100%10.0
- Task management
- N/AN/A
- Reporting
- 100%10.0
- Forecasting
- 90%9.0
- Pipeline visualization
- 90%9.0
- Customizable reports
- N/AN/A
- Custom fields
- 80%8.0
- Custom objects
- N/AN/A
- API for custom integration
- N/AN/A
- Role-based user permissions
- 80%8.0
- Single sign-on capability
- N/AN/A
- Mobile access
- N/AN/A
My experience with Freshsales
- Customer data management / contact management
- 100%10.0
- Workflow management
- 100%10.0
- Territory management
- 90%9.0
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- 90%9.0
- Lead management
- 100%10.0
- Email marketing
- 100%10.0
- Task management
- 100%10.0
- Reporting
- 100%10.0
- Forecasting
- 90%9.0
- Pipeline visualization
- 100%10.0
- Customizable reports
- 100%10.0
- Custom fields
- 10%1.0
- Custom objects
- 10%1.0
- API for custom integration
- 90%9.0
- Role-based user permissions
- 100%10.0
- Single sign-on capability
- 100%10.0
- Mobile access
- 100%10.0
Freshworks is not so fresh
- Customer data management / contact management
- 10%1.0
- Workflow management
- 10%1.0
- Territory management
- 10%1.0
- Opportunity management
- 90%9.0
- Integration with email client (e.g., Outlook or Gmail)
- 10%1.0
- Interaction tracking
- 10%1.0
- Channel / partner relationship management
- 10%1.0
- Lead management
- 10%1.0
- Email marketing
- 10%1.0
- Task management
- 10%1.0
- Reporting
- 10%1.0
- Forecasting
- 10%1.0
- Pipeline visualization
- 10%1.0
- Customizable reports
- 10%1.0
- Custom fields
- 10%1.0
- Custom objects
- 10%1.0
- API for custom integration
- 10%1.0
- Role-based user permissions
- 10%1.0
- Single sign-on capability
- 10%1.0
- Mobile access
- 10%1.0
User-friendly
- Customer data management / contact management
- 50%5.0
- Workflow management
- 80%8.0
- Territory management
- 70%7.0
- Opportunity management
- 80%8.0
- Integration with email client (e.g., Outlook or Gmail)
- 80%8.0
- Interaction tracking
- 80%8.0
- Channel / partner relationship management
- 80%8.0
- Lead management
- 70%7.0
- Email marketing
- 80%8.0
- Task management
- 90%9.0
- Reporting
- 80%8.0
- Forecasting
- 80%8.0
- Pipeline visualization
- 90%9.0
- Customizable reports
- 80%8.0
- Custom fields
- 80%8.0
- Custom objects
- 90%9.0
- API for custom integration
- 70%7.0
- Role-based user permissions
- 80%8.0
- Single sign-on capability
- 90%9.0
- Mobile access
- 90%9.0
User-friendly CRM
- Customer data management / contact management
- 90%9.0
- Workflow management
- 100%10.0
- Territory management
- 90%9.0
- Opportunity management
- 70%7.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 100%10.0
- Channel / partner relationship management
- 60%6.0
- Lead management
- 90%9.0
- Email marketing
- 90%9.0
- Task management
- 100%10.0
- Reporting
- 100%10.0
- Forecasting
- N/AN/A
- Pipeline visualization
- N/AN/A
- Customizable reports
- N/AN/A
- Custom fields
- 90%9.0
- Custom objects
- 90%9.0
- API for custom integration
- 90%9.0
- Role-based user permissions
- 60%6.0
- Single sign-on capability
- 60%6.0
- Mobile access
- 40%4.0
Freshsales Review
- Customer data management / contact management
- 80%8.0
- Workflow management
- 90%9.0
- Territory management
- 90%9.0
- Opportunity management
- 80%8.0
- Integration with email client (e.g., Outlook or Gmail)
- 100%10.0
- Interaction tracking
- 90%9.0
- Channel / partner relationship management
- 80%8.0
- Lead management
- 80%8.0
- Email marketing
- 60%6.0
- Task management
- 90%9.0
- Reporting
- 90%9.0
- Forecasting
- 60%6.0
- Pipeline visualization
- 80%8.0
- Customizable reports
- 80%8.0
- Custom fields
- 90%9.0
- Custom objects
- 80%8.0
- API for custom integration
- 100%10.0
- Role-based user permissions
- 80%8.0
- Single sign-on capability
- 80%8.0
- Mobile access
- 90%9.0