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https://media.trustradius.com/product-logos/5Z/sg/XZJTWH12WBEX.pngHotSchedules reviewWith my previous employment I managed a staff of approximately 100 front of house employees between two different restaurants. The back of house did not utilize the system- a sister company of ours did try using it with the entire staff and shared to me the frustration that there was no way for department heads to separate the employees - all managers were receiving notifications for the entire staff. I will be implementing the system with my new company - a multi faceted business with 5 different departments and would love to see some way of organizing employees.,Organization & clarity. Eliminates confusion about schedule posting. Staff doesn't need to come to work to see their schedule. Ease of access for employees- request time off, trade shifts. Track labor costing and notifying when in danger of overtime.,Managers have the ability to turn off notifications from different departments - boh vs foh. If an employee works for 2 different companies being able to see both their schedules on the app - link accounts. When creating schedule if an employee is working 2 jobs allowing the out time to be visible when filtered.,9,Decrease time to make schedule; Increase communication; Keep sectional rotation cohesive.quick reviewI own a restaurant - we use it for scheduling only. We do not have our controls at work in place to allow us to use many of the other system's benefits toward budgeting etc... So currently we really only use the scheduling aspects. We rarely use the log book features etc.,Having an app available for the employees that seldom visit a computer is helpful to know that they are able to access at all times. Allowing employees to communicate amongst themselves and or switch shifts etc. Keeps track of messages etc. for manager/employee relations.,Scheduling a salaried manager is difficult when syncing to POS etc. The app does not allow us to add a shift or delete a shift. Now we cannot see when employees entered a request (so that we can grant the ones that gave most notice).,9,Microsoft Excel,Increase communication and keep track of schedule changes. We appreciate the ability to access the schedule immediately to confirm an employees complaints or requests etc. We have tried to use HotSchedules for forecasting for scheduling purposes. Have tried to track weather and busy traffic this way to use following years for scheduling.Great tool for managers and front line employees[It's being used] Across the department for several different roles. Helps with call-ins by employees and streamlining the scheduling process. Has helped us to better address the needs of the department and provide a useful tool for the employees to better plan their life and work balance. Has greatly decreased call-ins throughout the department.,Allows employees to swap shifts easily Allows managers to manage swaps from the app on the go Helps find coverage quickly for call ins,Drag and drop function sometimes drops in box below Would be nice to be able to use for schedules that are 80 hours per 2 weeks Some more reporting options,9,[we] have decreased call-ins with no coverage by 25%.HotSchedules ReviewIt is being used in multiple departments for scheduling employees. It provides an easy scheduling program that is user-friendly for our staff and schedulers.,It helps manage time off requests. Gives the employees the resources to manage their schedules through multiple functions. It makes writing a schedule simple and developing schedules with data easily accessible for labor control.,The override function was taken away for requests. If an employee has a request approved and if they change their plans and end up being able to work, the manager can not override the request and schedule said employee. Which was useful from time to time.,10,,We have used hotschedules to increase our communication, lower labor, better serve our employees' vacation requests, and most importantly better serve our guest by intuitively managing our labor force.Great scheduling system, but sometimes negatively affects businesses open past 12amWe use the application across the whole business, it provides scheduling updates, messaging, availability, communication, reporting, daily logs, employee reviews, percentage and productivity based scheduling, and forecasting. We use almost all of the aspects of the system to integrate with our POS and employees and provide a digital database for records and follow up.,Provides real-time schedule updates. Uses data to provide sales based scheduling. Is user-friendly and the IT support is very personal.,Integration with Retention POS sales, employee info, etc. Providing more of an open sales data reporting for businesses open past 12 am. More communication during the process of fixing integration and coding issues with businesses experiencing issues between POS and HotSchedules.,5,Ers and QSR,Definitely achieved better scheduling to sales and customer service as well as reduced late deliveries. This was during periods when sales are reporting accurately and effectively. By using schedule based forecasting we have seen a better outcome of scheduling vs. a block schedule and seen the results we wanted, as long as sales were correct.Good for scheduling, But don't count on "customer support"We use Hotschedules at all of our company stores mostly to facilitate staff scheduling. It helps write more efficient schedules, and gives employees easy access and control over swapping shifts, submitting requests, and a means to contact one another. Hotschedules also helps managers track staff certifications and provides a digital logbook for communication. It also provides a means for staffing and training as well.,Scheduling Certification tracking Logbook,Website functionality is less efficient day to day compared to mobile app. Website is less aesthetically pleasing and awkwardly laid out. Customer service needs a lot of improvement.,8,It has consolidated all aspects of schedule righting into one platform and made the managers logbook' more easily accessible.Certification trackingWe currently use HotSchedules for both creating schedules and food handler tracking. It has been an asset in staying on top of tracking employees food safe certificates. It's being used across the whole organization and helps us keep track of 150+ employees. This system all helps us manage schedules that are ever changing and can begin at any time in a 24 hour period.,Food Handler Tracking Scheduling Reporting,I would like it if it was a little more robust with employee management. I would like it if the system could in some way track an employees' absence with a scheduled day.,7,HotSchedules has been a great communication tool when dealing with employees who do not use computers on a regular basis and have no access to email. Most if not all employees use smart phones and will use the HotSchedules app to check their schedules and see any notifications they might have from their managers.HotSchedules is great, but could use some additional featuresWe post schedules weekly, allow employees to use the request off/on tool, send messages to other employees in their job code or to management, and we send out a weekly employee newsletter. The most recent update to the Scheduling tab made scheduling more difficult because some features were removed, but overall we are happy with HotSchedules.,Employees may pick up or swap shifts, and get manager approval through HotSchedules, making schedule management quick and easy. Schedules can be worked on by multiple people and saved automatically as you work. There are reports to track overtime and labor costs.,I would like to be able to write in notes on the schedule for certain days, like local events or holidays that require schedule adjustments. I would like more functionality with messages, including being able to mark a message as "unread" or flag it to a certain category. I would like to be able to see the date someone made a request off by paging over it in the scheduling module. Currently I have to run a separate report to see this.,7,HotSchedules allows us to track labor costs and allows for increased communication between managers who schedule the same employees for different parts of the restaurant.Love the freedom HotSchedules give my team!We have two restaurants. We use Hotschedules for everyone employed in those restaurants, both front and back of house. It makes it very easy to coordinate everyone's schedules and no one can use the excuse that they didn't know they were scheduled.,Easy to use scheduling. Up to date roster of employees with phone numbers. Phone app that is VERY easy to use. Reports that give a lot of info which is very helpful.,The scheduling feature was, in my opinion, easier to use before the update. I would like the ability to access both my restaurants on my phone app.,10,,HotSchedules frees up our managers to do the job of managing instead of spending hours working on a schedule. Each restaurant has well over 100 employees and it took hours before HotSchedules, now it can be done in less than 2 hours.HotSchedules for a DeliWe use it at all 5 of our stores. A manager makes the schedules weekly and posts them every Friday. The main issue it helps us with is pre-controlling labor. The overtime alerts are valuable along with the weekly labor budgeting process.,Again, valuable tool to pre-control labor. We can target our exact labor % for the next week. Schedule swaps are extremely easy with the app along with contact info for each teammember in 1 place. Roster checks and the days line up are readily available for every manager via the app. Support and help are off the charts. Team members can check schedules on line or 1-800.,An easier report of Actual vs Scheduled for an individual team member with user defined dates. A way for management to populate team members contact info with photos.,8,Prime savings for us is relief from phone calls inquiring about schedules....since it's online and 1-800. It has also helped us continue to maintain labor controls.,The initial POS interface setup required another level of service that responded..did take several payrolls to get the issue resolved, but HotSchedules responded by refunding a months fee!HotSchedules ReviewHotSchedules is phenomenal for employees and their app is amazing. However, the scheduler for our specific purposes wasn't too manager friendly. They recently updated hotschedules and they took away some of the good functionality that is used to have; as well as the program had some glitches that were really frustrating. Overall hotschedules is great for your base level employees and alright for your managers.,App is awesome with great functionality Customer service is excellent.,Scheduler can be difficult for managers. Some minor glitches that cause shifts to disappear. Shift trades hardly ever work.,6,I never really needed to talk to customer support.,We used hotschedules to increase our efficiency between managers and employees. However we have since switched to another program.Big Fans of HotSchedulesWe use HotSchedules for day-to-day scheduling, labor management, and planning.,Reporting labor variances Scheduling Shift overview and communication to staff,We were very excited at the prospect of KPI performance reporting. We understand that is in progress.,10,Opening multiple units, we set very specific categories and parameters. HotSchedules has always been good with this.,Better labor productivity.HotSchedules for PresidentThis program is being used by several departments within the food and beverage department. It addresses the organization of scheduling, staff requests, availability, etc. It makes it much easier to keep all scheduling information in one place.,Organizes the staff requests, availability and needs. The reporting abilities are fantastic. The communication and immediate updating in real time for any edits or changes is great. You are able to message all employees in real time at any given moment.,I would like to be able to add a dollar budget amount to compare my actual schedule dollars to my budget. Edit and post schedules from the app. Print the weekly schedule in a larger font.,9,I had called regarding our reporting capabilities. I spoke with a customer representative right away and he was extremely helpful. He walked me through how to calculate and input all forecast revenues and budgets in order to see what my payroll % would be against revenue. It ended up not being exactly what I was looking for, however the level of knowledge and support was excellent.,We were able to decerease our schedule making time, organize the staff requests and save pay roll dollars.Restaurant Viewpoint of HotSchedulesWe use Hotschedules as our method of scheduling all FOH employees. It is used at all five of our locations and keeps track of hours, as well as shift coverage. It alleviates confusion on who's working when, and is helpful with shift exchanges.,Easy shift pick-ups and exchanges. Good way to send out messages to all staff.,When scheduling it can be difficult because you can't see everything at once. There is a ton of scrolling and not being able to access all staff and days at the same time can make things confusing. Automatically adding the am/pm is frustrating because it causes confusion if not changed properly. Trying to schedule a 4 pm shift is irritating when it automatically defaults to AM. Trying to move shifts from one staff member to another without making it a house shift first can be frustrating.,7,Never had to contact anyone about a problem except when the app went down.HotSchedules is Great!HotSchedules is being used by our whole organization. We use it for scheduling staff and as a communication tool for all of our employees by sending out important information and updates.,HotSchedules is user-friendly. HotSchedules is a great way for managers to get information out to staff, quick and easy. HotSchedules is great because it allows staff to take accountability for time off requests and finding someone to cover their shifts without adding more work to the managers.,The reports aren't easy to use and I've noticed that the reporting information that is pulled from Micros does not match the reports in Micros.,10,HotSchedules has helped our organization increase communication and optimize labor costs. With increasing CA minimum wage, we need to be careful not to hit overtime and hotschedules helps with that.,Every time I've called in with an issue or question the customer service reps are amazing (all very helpful and friendly).HotSchedules ReviewWe use it for our restaurant only. We use it mainly for scheduling, and to look at labor. Up until recently it was great for scheduling, but some of the changes made recently have made it worse.,It compiles data for labor well. It communicates with our POS system and collects numbers from it to give us up to date, accurate numbers. The message function is nice, you can quickly send an message to all of your employees, a selected group, or just one person. If your weekly projections are fairly accurate it also helps with determining how many people should be scheduled.,Scheduling has gotten worse within the last six months in my opinion. It seems like they have a lot of problems and the site goes down often. There should be more that can be done from the app.,7,At one point our POS system stopped communicating with HotSchedules. HotSchedules was quick to respond and did what they could to help, I wish I could have said the same about our POS supplier.,HotSchedules has helped us with scheduling, but it isn't as good as it once was. It does really help with messaging employees, and is a good tool at looking at labor.HotSchedules - Great Program that has a few drawbacksIt's being used by our Front of House management to schedule staff members. Access to scheduling, requests off and shift changes. Allows us to easily monitor the number of hours that staff members are scheduled. Allows us to block off specific peak days and times for request offs. Allows us to easily change an employees work availability.,It can be accessed from anywhere using the a computer or smartphone. It allows us to monitor employee shift swaps and to accept of deny them the change. Prints a easy-to- read daily roster to reference by the management team and front desk staff Easy to input new employees and delete former employees.,There have been multiple occasions when the site has been down and we have not been able to gain access The most recent updates have made it more difficult to view and schedule shifts for the upcoming week. We don't like the new layout of the scheduling page. It's not as user friendly as the previous addition.,7,Generally I am not the person who will have to contact HotSchudules support staff if we are experiencing a problem. The responsibility falls on the Service Manager who is in charge of doing the scheduling. When there is a problem, it generally comes when there is an issue accessing the site due to technical difficulties on HotSchedules end/System Updating. The general answer is that the problem is being worked on and we are given an estimated time the site will be back up.,It has helped our employees have constant access to their scheduling. This has reduced the excuse of "I did not know I was scheduled today...." It also has made it easier to contact our staff members about changes in scheduling and upcoming employee meetings. I also allows us to monitor overtime and shift changes more easily.Basic HotSchedules functionalityWe use Hostschedules primarily for scheduling and labor watching for a restaurant. Additionally, it is used to keep data, such as employee phone numbers, emails, alcohol and food seller certifications. Occasionally, it is used for mass emailing.,Keeping track of certifications is quite simple. You are notified when a certification is nearing expiration. In conjunction with Aloha, it integrates data (labor, employee syncing) easily and quickly. It is user friendly for staff members to navigate, whether it be web or app based viewing.,The most recent iteration for the scheduler on the manager's end seems a bit buggy, sometimes applying shifts to employees that I did not intend to give them. There used to be a legend for hotkeys that you could use when scheduling.(I.e. Copying shifts, setting shifts to house shifts, swapping shifts, etc),8,HotSchedules has always been a fantastic tool for keeping track of restaurant certifications, tracking labor and user friendliness for employees needing to view their schedule or access a colleague's information. Scheduling as a manager is pretty straightforward, allowing to conveniently separate scheduling by department and viewing potential overtime issues. It also doesn't allow for accidental schedule overlapping.HotSchedules ReviewWe use hotschedules to schedule all of our labor. We use it to form weekly labor budgets and for employee requests off. We have 2 restaurants and hotschedules allows us to make sure we are covered in both locations.,Creating schedules. Giving a labor budget for schedules. Communicating with employees.,Linking with more POS systems to allow easier labor budget review,9,We have saved time managing employee schedules and requests offHotSchedules is kingAll of our staff scheduling is done via HotSchedules. It's a great tool for staff to use to see their schedule anytime and allows for shift swapping and live updates.,Organizing schedule for staff. Allowing for shift swapping. Seeing live updates as schedule is changed.,User interface is not as intuitive as I'd like. Mobile app is lacking in functionality. Load times are a bit long.,10,I had an issue with staff names loading incorrectly, Hotschedules' support addressed the issue immediately.,Definitely decreased schedule creation time. Also allowed staff to feel secure in their scheduling due to being able to see live updates as soon as a schedule was posted.HotSchedules is HOTIt facilitates the scheduling for the restaurant and allows managers to focus on managing rather than solving shift issues.,Use historical data to facilitate schedule writing Allows for ease of labor tracking Simplified tool for scheduling,Reports could be explained better,10,Data from the previous year was missing, customer service followed up on the weekend to ensure it was recovered.,Decreased time writing schedules and time spent dealing with shift changes and requests.,Yes,9,NoSimple, Quick SchedulingI use hotschedules to schedule 3 store locations with employees who float from store to store. It saves a lot of time to be able to schedule all 3 stores in one place as well as having all employees with access to schedules, requests for time off and trading shifts. Just log in and it is all there.,Allows me to catch scheduled overtime immediately Eliminates scheduling employees for time previously approved off I can check who is where anytime, anywhere on the app,Wish I could work on schedules on the phone app,8,Decreased the time spent schedulingHotSchedules - Helpful for a Busy Restaurant!We use HotSchedules to schedule our front of house staff at a busy restaurant. We are open 7 days/week for AM and PM services and needed a reliable and user-friendly scheduling program. We used to write our schedules in an old-school Excel layout and are so glad to have changed! Employees love the ease and convenience of the phone app, and the managers appreciate the quick and effective tech support that HotSchedules provides.,Customer Service - Easy to contact, and they follow through with your requests and get back to you once the issue is resolved. The app is awesome! Makes it very easy for staff to release and pick up shifts.,Some of the integration issues can be challenging with our Micros system. Detailed customer service from staff who are experts in Micros would be helpful. It would be helpful to have a way for the staff to be able to review the management schedule. As of now, we had to add every manager to every schedule in order for staff to see their schedule which is a hassle.,9,Our HotSchedules Connect sync button disappeared from Micros sync and our labor information wasn't syncing as it normally would in the middle of the night, nor could we sync manually like we used to be able to. I contacted support, they had to look into the issue but kept me informed and even called after it was resolved to check in.,We now have a more efficient method of staff finding coverage when needed, and we are able to always have an accurate and up to date schedule.HotSchedules is a true benefit for restaurants!I'm head of operations over 3 restaurants and all locations use HotSchedules. It is used primarily for scheduling of staff and communicating directly with staff, although the integration with the POS system (Aloha) allows scheduling managers to look at sales trends without being on the actual POS terminal. It addresses problems with staff who request coverage or swaps and it helps to keep the open door policy together with direct communication to the managers of the location.,Provides an easy way for staff to receive schedules. Provides an efficient way for staff to find coverage for shifts, with multiple ways to accomplish this (mobile app, web app, telephone). Keeps an accurate account of employee records through the Log Book. Managers receive a lot of sales data to help create schedules. Direct line of communication from staff to management.,Lacks the ability to prevent a single staff member from requesting a particular set of time off.,10,HotSchedules provided exceptional support when we migrated from the Micros POS system to the Aloha POS system last year. I was contacted essentially everyday until they were able to integrate with the newer system. It showed that they cared about the new implementation as much as I did!,It has helped increase communication and optimize labor costs. All of the tools assist scheduling managers with creating schedules and keeping their efforts at a minimal.Great tool for the industryIt is used across the board. It addressed availability issues as well as miscommunications.,ACM management helps plan out the year on a weekly basis Ease of access from home or cell phone so you can work anywhere or check schedules Alerts for schedules posted so you don't have to check all the time,[Don't] charge for app so it doesn't turn people away from using it,9,It helps labor as we can adjust our labor [dollars] since it shows you as you are scheduling. Also helps with employee shift pick up and swaps to alleviate any miscommunication.
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HotSchedules
221 Ratings
Score 7.8 out of 101
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HotSchedules Reviews

HotSchedules
221 Ratings
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Score 7.8 out of 101

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Score 9 out of 10
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With my previous employment I managed a staff of approximately 100 front of house employees between two different restaurants. The back of house did not utilize the system- a sister company of ours did try using it with the entire staff and shared to me the frustration that there was no way for department heads to separate the employees - all managers were receiving notifications for the entire staff. I will be implementing the system with my new company - a multi faceted business with 5 different departments and would love to see some way of organizing employees.
  • Organization & clarity. Eliminates confusion about schedule posting. Staff doesn't need to come to work to see their schedule.
  • Ease of access for employees- request time off, trade shifts.
  • Track labor costing and notifying when in danger of overtime.
  • Managers have the ability to turn off notifications from different departments - boh vs foh.
  • If an employee works for 2 different companies being able to see both their schedules on the app - link accounts.
  • When creating schedule if an employee is working 2 jobs allowing the out time to be visible when filtered.
[HotSchedules is well suited for] Managing staff where there are multiple departments and job codes; Messaging staff when there is information that needs to be communicated; A record of employee information, start date.
Decrease time to make schedule; Increase communication; Keep sectional rotation cohesive.
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May 12, 2017

quick review

Score 9 out of 10
Vetted Review
Verified User
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I own a restaurant - we use it for scheduling only. We do not have our controls at work in place to allow us to use many of the other system's benefits toward budgeting etc... So currently we really only use the scheduling aspects. We rarely use the log book features etc.
  • Having an app available for the employees that seldom visit a computer is helpful to know that they are able to access at all times.
  • Allowing employees to communicate amongst themselves and or switch shifts etc.
  • Keeps track of messages etc. for manager/employee relations.
  • Scheduling a salaried manager is difficult when syncing to POS etc.
  • The app does not allow us to add a shift or delete a shift.
  • Now we cannot see when employees entered a request (so that we can grant the ones that gave most notice).
HotSchedules is great for restaurants because there is so much change and [so many] exchanges within the schedule each week. You can add employees mid schedule or terminate them etc. May not be appropriate if you have a lot of last minute labor - like on call shifts. I currently have a "work around" for on call shifts but there is no real programing for this need.
Increase communication and keep track of schedule changes. We appreciate the ability to access the schedule immediately to confirm an employees complaints or requests etc. We have tried to use HotSchedules for forecasting for scheduling purposes. Have tried to track weather and busy traffic this way to use following years for scheduling.
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Score 9 out of 10
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[It's being used] Across the department for several different roles. Helps with call-ins by employees and streamlining the scheduling process. Has helped us to better address the needs of the department and provide a useful tool for the employees to better plan their life and work balance. Has greatly decreased call-ins throughout the department.
  • Allows employees to swap shifts easily
  • Allows managers to manage swaps from the app on the go
  • Helps find coverage quickly for call ins
  • Drag and drop function sometimes drops in box below
  • Would be nice to be able to use for schedules that are 80 hours per 2 weeks
  • Some more reporting options
  • Areas that have a high turnover or have a high instance of call-ins.
  • Also useful for controlling overtime and allowing a manager or scheduler to have more visibility of the schedule from anywhere via the app.
  • Helps employees communicate with each other for swaps and trades without making several phone calls.
[we] have decreased call-ins with no coverage by 25%.
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Score 10 out of 10
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It is being used in multiple departments for scheduling employees. It provides an easy scheduling program that is user-friendly for our staff and schedulers.
  • It helps manage time off requests.
  • Gives the employees the resources to manage their schedules through multiple functions.
  • It makes writing a schedule simple and developing schedules with data easily accessible for labor control.
  • The override function was taken away for requests. If an employee has a request approved and if they change their plans and end up being able to work, the manager can not override the request and schedule said employee. Which was useful from time to time.
If you're managing a large schedule, you have multiple tools and indicators on a template to manage that schedule. Icons show hours for the week as well as predicted and wages for the week. The amount of reporting feels a little bulky, too many reports that make it difficult to find what you're looking for.
We have used hotschedules to increase our communication, lower labor, better serve our employees' vacation requests, and most importantly better serve our guest by intuitively managing our labor force.
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Score 5 out of 10
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Verified User
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We use the application across the whole business, it provides scheduling updates, messaging, availability, communication, reporting, daily logs, employee reviews, percentage and productivity based scheduling, and forecasting. We use almost all of the aspects of the system to integrate with our POS and employees and provide a digital database for records and follow up.
  • Provides real-time schedule updates.
  • Uses data to provide sales based scheduling.
  • Is user-friendly and the IT support is very personal.
  • Integration with Retention POS sales, employee info, etc.
  • Providing more of an open sales data reporting for businesses open past 12 am.
  • More communication during the process of fixing integration and coding issues with businesses experiencing issues between POS and HotSchedules.
It is well suited for the majority of businesses open during normal operation hours, not well suited for businesses open past normal hours or after 12am. It cannot compute the data correctly and will add 12am sales on the next business day, and subtract from the business day after 12am and so on.
Definitely achieved better scheduling to sales and customer service as well as reduced late deliveries. This was during periods when sales are reporting accurately and effectively. By using schedule based forecasting we have seen a better outcome of scheduling vs. a block schedule and seen the results we wanted, as long as sales were correct.
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Score 8 out of 10
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We use Hotschedules at all of our company stores mostly to facilitate staff scheduling. It helps write more efficient schedules, and gives employees easy access and control over swapping shifts, submitting requests, and a means to contact one another. Hotschedules also helps managers track staff certifications and provides a digital logbook for communication. It also provides a means for staffing and training as well.
  • Scheduling
  • Certification tracking
  • Logbook
  • Website functionality is less efficient day to day compared to mobile app.
  • Website is less aesthetically pleasing and awkwardly laid out.
  • Customer service needs a lot of improvement.
Good for writing schedules, would be great if POS integration actually worked correctly.
It has consolidated all aspects of schedule righting into one platform and made the managers logbook' more easily accessible.
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Score 7 out of 10
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We currently use HotSchedules for both creating schedules and food handler tracking. It has been an asset in staying on top of tracking employees food safe certificates. It's being used across the whole organization and helps us keep track of 150+ employees. This system all helps us manage schedules that are ever changing and can begin at any time in a 24 hour period.
  • Food Handler Tracking
  • Scheduling
  • Reporting
  • I would like it if it was a little more robust with employee management.
  • I would like it if the system could in some way track an employees' absence with a scheduled day.
Again, it is well suited in tracking certificates. This can be an exhausted task to keep up on and HotSchedules does very well in tracking it. I really like that it gives an ample warning to employees that their certifications are going to expire but that it also inactivates the employee if they are not timely in getting re-certified. This takes lots of unnecessary administrative legwork from the admin team.
HotSchedules has been a great communication tool when dealing with employees who do not use computers on a regular basis and have no access to email. Most if not all employees use smart phones and will use the HotSchedules app to check their schedules and see any notifications they might have from their managers.
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Score 7 out of 10
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We post schedules weekly, allow employees to use the request off/on tool, send messages to other employees in their job code or to management, and we send out a weekly employee newsletter. The most recent update to the Scheduling tab made scheduling more difficult because some features were removed, but overall we are happy with HotSchedules.
  • Employees may pick up or swap shifts, and get manager approval through HotSchedules, making schedule management quick and easy.
  • Schedules can be worked on by multiple people and saved automatically as you work.
  • There are reports to track overtime and labor costs.
  • I would like to be able to write in notes on the schedule for certain days, like local events or holidays that require schedule adjustments.
  • I would like more functionality with messages, including being able to mark a message as "unread" or flag it to a certain category.
  • I would like to be able to see the date someone made a request off by paging over it in the scheduling module. Currently I have to run a separate report to see this.
It is great for a company with many employees who don't have set schedules.
HotSchedules allows us to track labor costs and allows for increased communication between managers who schedule the same employees for different parts of the restaurant.
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Score 10 out of 10
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We have two restaurants. We use Hotschedules for everyone employed in those restaurants, both front and back of house. It makes it very easy to coordinate everyone's schedules and no one can use the excuse that they didn't know they were scheduled.
  • Easy to use scheduling.
  • Up to date roster of employees with phone numbers.
  • Phone app that is VERY easy to use.
  • Reports that give a lot of info which is very helpful.
  • The scheduling feature was, in my opinion, easier to use before the update.
  • I would like the ability to access both my restaurants on my phone app.
It is perfectly suited to my industry, have never had the opportunity to use it in any other capacity since I've been with this company since before HotSchedules existed!
HotSchedules frees up our managers to do the job of managing instead of spending hours working on a schedule. Each restaurant has well over 100 employees and it took hours before HotSchedules, now it can be done in less than 2 hours.
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Score 8 out of 10
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We use it at all 5 of our stores. A manager makes the schedules weekly and posts them every Friday. The main issue it helps us with is pre-controlling labor. The overtime alerts are valuable along with the weekly labor budgeting process.
  • Again, valuable tool to pre-control labor. We can target our exact labor % for the next week.
  • Schedule swaps are extremely easy with the app along with contact info for each teammember in 1 place.
  • Roster checks and the days line up are readily available for every manager via the app.
  • Support and help are off the charts.
  • Team members can check schedules on line or 1-800.
  • An easier report of Actual vs Scheduled for an individual team member with user defined dates.
  • A way for management to populate team members contact info with photos.
Hard to say ...it "fits" in our restaurant scheduling function very well. It wouldn't work for us if it didn't interface with both our POS and payroll software so well.
Prime savings for us is relief from phone calls inquiring about schedules....since it's online and 1-800. It has also helped us continue to maintain labor controls.
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April 10, 2017

HotSchedules Review

Score 6 out of 10
Vetted Review
Verified User
Review Source
HotSchedules is phenomenal for employees and their app is amazing. However, the scheduler for our specific purposes wasn't too manager friendly. They recently updated hotschedules and they took away some of the good functionality that is used to have; as well as the program had some glitches that were really frustrating. Overall hotschedules is great for your base level employees and alright for your managers.
  • App is awesome with great functionality
  • Customer service is excellent.
  • Scheduler can be difficult for managers.
  • Some minor glitches that cause shifts to disappear.
  • Shift trades hardly ever work.
Hotschedules is great for your typical dine in restaurant and not so great for food trucks or fast casual restaurants.
We used hotschedules to increase our efficiency between managers and employees. However we have since switched to another program.
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Score 10 out of 10
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Verified User
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We use HotSchedules for day-to-day scheduling, labor management, and planning.
  • Reporting labor variances
  • Scheduling
  • Shift overview and communication to staff
  • We were very excited at the prospect of KPI performance reporting. We understand that is in progress.
Scheduling for restaurant applications is great.
Better labor productivity.
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Score 9 out of 10
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This program is being used by several departments within the food and beverage department. It addresses the organization of scheduling, staff requests, availability, etc. It makes it much easier to keep all scheduling information in one place.
  • Organizes the staff requests, availability and needs.
  • The reporting abilities are fantastic.
  • The communication and immediate updating in real time for any edits or changes is great.
  • You are able to message all employees in real time at any given moment.
  • I would like to be able to add a dollar budget amount to compare my actual schedule dollars to my budget.
  • Edit and post schedules from the app.
  • Print the weekly schedule in a larger font.
This program is great for food and beverage operations, most specifically with multiple outlets or departments. You are able to see all schedules and payroll dollars spent in one area. I would not recommend this for a small operation with less than 20 employees. With a company this small, it would not be worth it.
We were able to decerease our schedule making time, organize the staff requests and save pay roll dollars.
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Score 7 out of 10
Vetted Review
Verified User
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We use Hotschedules as our method of scheduling all FOH employees. It is used at all five of our locations and keeps track of hours, as well as shift coverage. It alleviates confusion on who's working when, and is helpful with shift exchanges.
  • Easy shift pick-ups and exchanges.
  • Good way to send out messages to all staff.
  • When scheduling it can be difficult because you can't see everything at once. There is a ton of scrolling and not being able to access all staff and days at the same time can make things confusing.
  • Automatically adding the am/pm is frustrating because it causes confusion if not changed properly. Trying to schedule a 4 pm shift is irritating when it automatically defaults to AM.
  • Trying to move shifts from one staff member to another without making it a house shift first can be frustrating.
It's helpful with scheduling, shift trades, and creating house shifts. However it's not exactly user-friendly all the time. It can be difficult when trying to schedule.
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Score 10 out of 10
Vetted Review
Verified User
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HotSchedules is being used by our whole organization. We use it for scheduling staff and as a communication tool for all of our employees by sending out important information and updates.
  • HotSchedules is user-friendly.
  • HotSchedules is a great way for managers to get information out to staff, quick and easy.
  • HotSchedules is great because it allows staff to take accountability for time off requests and finding someone to cover their shifts without adding more work to the managers.
  • The reports aren't easy to use and I've noticed that the reporting information that is pulled from Micros does not match the reports in Micros.
HotSchedules is well suited for the most up to date schedule and is as accurate as it gets.
HotSchedules has helped our organization increase communication and optimize labor costs. With increasing CA minimum wage, we need to be careful not to hit overtime and hotschedules helps with that.
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March 28, 2017

HotSchedules Review

Score 7 out of 10
Vetted Review
Verified User
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We use it for our restaurant only. We use it mainly for scheduling, and to look at labor. Up until recently it was great for scheduling, but some of the changes made recently have made it worse.
  • It compiles data for labor well. It communicates with our POS system and collects numbers from it to give us up to date, accurate numbers.
  • The message function is nice, you can quickly send an message to all of your employees, a selected group, or just one person.
  • If your weekly projections are fairly accurate it also helps with determining how many people should be scheduled.
  • Scheduling has gotten worse within the last six months in my opinion.
  • It seems like they have a lot of problems and the site goes down often.
  • There should be more that can be done from the app.
It is well suited for labor reports, conveying messages to associates, and looking at year over year sales and budgeted sales. But the way the scheduler works now isn't as user friendly as it was before.
HotSchedules has helped us with scheduling, but it isn't as good as it once was. It does really help with messaging employees, and is a good tool at looking at labor.
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Score 7 out of 10
Vetted Review
Verified User
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It's being used by our Front of House management to schedule staff members. Access to scheduling, requests off and shift changes. Allows us to easily monitor the number of hours that staff members are scheduled. Allows us to block off specific peak days and times for request offs. Allows us to easily change an employees work availability.
  • It can be accessed from anywhere using the a computer or smartphone.
  • It allows us to monitor employee shift swaps and to accept of deny them the change.
  • Prints a easy-to- read daily roster to reference by the management team and front desk staff
  • Easy to input new employees and delete former employees.
  • There have been multiple occasions when the site has been down and we have not been able to gain access
  • The most recent updates have made it more difficult to view and schedule shifts for the upcoming week.
  • We don't like the new layout of the scheduling page. It's not as user friendly as the previous addition.
Once you set your employees and make your initial schedule, it becomes easier to schedule your staff. It has some nice functions which allow you to contact and communicate with an individual employee or group message the entire staff. The daily roster reports can be customized to your viewing preferences.

It's nice that your staff can access and view their schedule without having to print up paper copies. Although you can block certain dates off for request offs, HotSchedules does not have the ability to limit an employee to number of days they can request off in time period or to track they number of days an employee has requested off. Site access has been an issue. There have been several occasions where we have been unable to access the site because of technical difficulties. The site being down has caused us not to be able to access schedules and daily roster which in some cases caused us to be short staffed or delayed in posting schedules to our staff members.
It has helped our employees have constant access to their scheduling. This has reduced the excuse of "I did not know I was scheduled today...." It also has made it easier to contact our staff members about changes in scheduling and upcoming employee meetings. I also allows us to monitor overtime and shift changes more easily.
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Score 8 out of 10
Vetted Review
Verified User
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We use Hostschedules primarily for scheduling and labor watching for a restaurant. Additionally, it is used to keep data, such as employee phone numbers, emails, alcohol and food seller certifications. Occasionally, it is used for mass emailing.
  • Keeping track of certifications is quite simple. You are notified when a certification is nearing expiration.
  • In conjunction with Aloha, it integrates data (labor, employee syncing) easily and quickly.
  • It is user friendly for staff members to navigate, whether it be web or app based viewing.
  • The most recent iteration for the scheduler on the manager's end seems a bit buggy, sometimes applying shifts to employees that I did not intend to give them.
  • There used to be a legend for hotkeys that you could use when scheduling.(I.e. Copying shifts, setting shifts to house shifts, swapping shifts, etc)
HostSchedules is well suited for any company attempting to create and view schedules/labor for a business with 20+ employees.

HotSchedules wouldn't make much sense for a smaller business, with 15 or less employees.
HotSchedules has always been a fantastic tool for keeping track of restaurant certifications, tracking labor and user friendliness for employees needing to view their schedule or access a colleague's information. Scheduling as a manager is pretty straightforward, allowing to conveniently separate scheduling by department and viewing potential overtime issues. It also doesn't allow for accidental schedule overlapping.
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March 10, 2017

HotSchedules Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use hotschedules to schedule all of our labor. We use it to form weekly labor budgets and for employee requests off. We have 2 restaurants and hotschedules allows us to make sure we are covered in both locations.
  • Creating schedules.
  • Giving a labor budget for schedules.
  • Communicating with employees.
  • Linking with more POS systems to allow easier labor budget review
Hotschedules is the leader in labor scheduling. It allows an employer to schedule labor and communicate with employees about shifts. Hotschedules makes it much easier to manage an hourly labor force. If you do not have a setup with your POS system, it takes a long time to reconcile labor budgets vs. forecasts.
We have saved time managing employee schedules and requests off
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March 10, 2017

HotSchedules is king

Score 10 out of 10
Vetted Review
Verified User
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All of our staff scheduling is done via HotSchedules. It's a great tool for staff to use to see their schedule anytime and allows for shift swapping and live updates.
  • Organizing schedule for staff.
  • Allowing for shift swapping.
  • Seeing live updates as schedule is changed.
  • User interface is not as intuitive as I'd like.
  • Mobile app is lacking in functionality.
  • Load times are a bit long.
Hotschedules provided structure to staff requesting time off during the holiday season. I was able to block days and keep track of who requested what day very easily.
Definitely decreased schedule creation time. Also allowed staff to feel secure in their scheduling due to being able to see live updates as soon as a schedule was posted.
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March 01, 2017

HotSchedules is HOT

Score 10 out of 10
Vetted Review
Verified User
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It facilitates the scheduling for the restaurant and allows managers to focus on managing rather than solving shift issues.
  • Use historical data to facilitate schedule writing
  • Allows for ease of labor tracking
  • Simplified tool for scheduling
  • Reports could be explained better
Hotschedules places more time back into a manager's day. It facilitates the writing of schedules and day-to-day schedules issues with employees.
Decreased time writing schedules and time spent dealing with shift changes and requests.
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February 27, 2017

Simple, Quick Scheduling

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use hotschedules to schedule 3 store locations with employees who float from store to store. It saves a lot of time to be able to schedule all 3 stores in one place as well as having all employees with access to schedules, requests for time off and trading shifts. Just log in and it is all there.
  • Allows me to catch scheduled overtime immediately
  • Eliminates scheduling employees for time previously approved off
  • I can check who is where anytime, anywhere on the app
  • Wish I could work on schedules on the phone app
I love the convenience of hotschedules, however, I do not like the fact that it now exposes my employees to other job opportunities.
Decreased the time spent scheduling
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Score 9 out of 10
Vetted Review
Verified User
Review Source
We use HotSchedules to schedule our front of house staff at a busy restaurant. We are open 7 days/week for AM and PM services and needed a reliable and user-friendly scheduling program. We used to write our schedules in an old-school Excel layout and are so glad to have changed! Employees love the ease and convenience of the phone app, and the managers appreciate the quick and effective tech support that HotSchedules provides.
  • Customer Service - Easy to contact, and they follow through with your requests and get back to you once the issue is resolved.
  • The app is awesome! Makes it very easy for staff to release and pick up shifts.
  • Some of the integration issues can be challenging with our Micros system. Detailed customer service from staff who are experts in Micros would be helpful.
  • It would be helpful to have a way for the staff to be able to review the management schedule. As of now, we had to add every manager to every schedule in order for staff to see their schedule which is a hassle.
Good for staff who are tech-savvy and have iPhones and regularly use the internet.
We now have a more efficient method of staff finding coverage when needed, and we are able to always have an accurate and up to date schedule.
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Score 10 out of 10
Vetted Review
Verified User
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I'm head of operations over 3 restaurants and all locations use HotSchedules. It is used primarily for scheduling of staff and communicating directly with staff, although the integration with the POS system (Aloha) allows scheduling managers to look at sales trends without being on the actual POS terminal. It addresses problems with staff who request coverage or swaps and it helps to keep the open door policy together with direct communication to the managers of the location.
  • Provides an easy way for staff to receive schedules.
  • Provides an efficient way for staff to find coverage for shifts, with multiple ways to accomplish this (mobile app, web app, telephone).
  • Keeps an accurate account of employee records through the Log Book.
  • Managers receive a lot of sales data to help create schedules.
  • Direct line of communication from staff to management.
  • Lacks the ability to prevent a single staff member from requesting a particular set of time off.
It helped the company in its journey to go paperless by eliminating paper schedules, time request off forms and some written documentation. The only scenario that proves to be more difficult is when a manager has to look forward in the future for employees who want extend the amount of time off, rather than getting the paper ahead of time to confirm the request with the staff member.
It has helped increase communication and optimize labor costs. All of the tools assist scheduling managers with creating schedules and keeping their efforts at a minimal.
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Score 9 out of 10
Vetted Review
Verified User
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It is used across the board. It addressed availability issues as well as miscommunications.
  • ACM management helps plan out the year on a weekly basis
  • Ease of access from home or cell phone so you can work anywhere or check schedules
  • Alerts for schedules posted so you don't have to check all the time
  • [Don't] charge for app so it doesn't turn people away from using it
It is great when you are trying to reach out to all staff and all you have to do is send a broadcast message to all staff. Also using it to track employee performance is key to yearly reviews.
It helps labor as we can adjust our labor [dollars] since it shows you as you are scheduling. Also helps with employee shift pick up and swaps to alleviate any miscommunication.
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About HotSchedules

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

Has featureOnline Scheduler
Has featureTime-Off and Availbility
Has featureWork Schedule Mobile App
Has featureScheduling Templates
Has featureEmployee/Staff Communication
Has featureSales and Labor
Has featureForecasting Engine
Has featureReporting
Has featurePoint-of-Sale Integration
Has featureCentralized Communication
Has featureSMS Messaging

HotSchedules Screenshots

HotSchedules Competitors

When I Work, Crunchtime

HotSchedules Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Bilingual: English & Spanish

HotSchedules Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Languages: English, Spanish