Overview
What is ISL Light?
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.ISL Light…
A ready solution
ISL Light
- for connecting to our clients to deliver remote support services and
- for our …
A great purchase that I'd recommend to anyone!
Why am I very happy with buying ISL Light to offer remote support to our customers
ISL Light
TrustRadius Insights
Always reliable, always On.
ISL Light just works
ISL Light - Great way to provide AlwaysOn access and support
Good advantages of ISL Light :)
ISL Light: lightweight and easy-to-use remote control software for any professional
ISL, the best product for remote control
Does exactly what I need it to do securely and for a good price
Best in its purpose
Our last chance to support our customers when phone and mail doesnt work.
Popular Features
- Screen sharing (33)9.090%
- Over-the-Internet remote session (33)8.686%
- File transfer (33)8.181%
- Multi-platform remote control (28)7.878%
Reviewer Pros & Cons
Pricing
Cloud
$34.90
Self-Hosted
$44.90
Pay-per-Use (500 minutes)
$125
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $34.90 per month
Features
Remote Administration
Remote administration software is used to control a computer from a remote location.
- 9Screen sharing(33) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
- 8.1File transfer(33) Ratings
Securely exchange files with remote computer without having to use email or FTP.
- 6.1Instant message(27) Ratings
Ability for administrator to communicate via instant message with remote user.
- 7.8Secure remote access with Smart Card authentication(11) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
- 6.1Access to sleeping/powered-off computers(25) Ratings
Remote access and troubleshooting of out-of-band computers.
- 8.6Over-the-Internet remote session(33) Ratings
Establish secure remote connection with computers outside the network firewall.
- 8.5Initiate remote control from mobile(25) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
- 8.9Remote management of servers & workstations(27) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
- 8.6Remote Active Directory® management(11) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
- 8.3Centralized management dashboard(19) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
- 8.2Session record(23) Ratings
Ability to record session for training purposes.
- 8.5Annotations(21) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
- 7.5Monitoring and Alerts(17) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
- 7.8Multi-platform remote control(28) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ISL Light?
ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across a range of industries that includes banking, government, insurance, and healthcare.
ISL Light Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: RDP Routing
- Supported: White labeling
- Supported: Reports
- Supported: Multi-monitor support
ISL Light Screenshots
ISL Light Video
ISL Light Integrations
ISL Light Competitors
ISL Light Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | United Kingdom, United States, Canada, Australia, Europe, Japan, Singapore, Switzerland, Israel, Middle East |
Supported Languages | English, Italian, German, Spanish, French, Dutch, Danish, Japanese, Chinese, Slovenian, Swedish, Portuguese, Brazilian, Polish, Hindi. Hebrew, Arabic, Russian, Czech |
Frequently Asked Questions
ISL Light Customer Size Distribution
Consumers | 1% |
---|---|
Small Businesses (1-50 employees) | 45% |
Mid-Size Companies (51-500 employees) | 39% |
Enterprises (more than 500 employees) | 15% |
Comparisons
Compare with
Reviews and Ratings
(58)Community Insights
- Business Problems Solved
- Pros
- Cons
ISL Light is a versatile software that offers numerous use cases for remote technical support and assistance. Users from various industries and organizations have found value in its features and functionalities. The software is extensively used by technical departments and individuals across companies to connect remotely with customers' computers, providing help and troubleshooting devices. It serves as a reliable tool for on-demand support, where clients can enter a support code on a website and download an EXE file for remote control. Additionally, it functions as an unattended access method for clients' servers, acting as a backup remote-access solution. Users appreciate the ease of use and effectiveness of ISL Light in supporting customers throughout North America, solving their problems remotely and saving time and travel costs.
The software's usage extends beyond technical support teams; it is embraced across organizations during the pandemic, enabling employees to access work computers from home. It proves to be invaluable for IT services companies, offering IT support to small and medium-sized businesses. Furthermore, ISL Light finds application in the field of greenhouse automation systems, assisting remote growers in addressing IT issues. The platform earns users' trust through its fast and reliable performance, supplemented by excellent online support. Whether it's serving external customers or internal colleagues, ISL Light caters to specific problems with its ability to provide remote solutions.
Notably, the software goes beyond customer support; it plays a role in workshops, development discussions with clients, making remote presentations, managing multiple connected users, and facilitating daily work. Its intuitive interface garners praise from users, who find it simple yet pleasant to navigate. With regular updates and cross-platform compatibility, ISL Light continues to enhance user experiences. Those seeking remote access solutions vouch for ISL Light's efficacy in resolving IT issues promptly without the need for physical intervention or extended phone-based support. From supporting end users to controlling production systems and working PCs from home, ISL Light proves versatile in different scenarios. Moreover, its cost-effectiveness, stability, and support for various operating systems contribute to its popularity.
The product has been particularly beneficial in times of crisis, such as during the COVID-19 pandemic, where it allows schools and non-profit organizations to provide remote access to computers. Users appreciate the software's ability to be installed on multiple devices and facilitate communication in different languages. Overall, ISL Light serves as a reliable tool for remote technical support, proving invaluable across industries and organizations, with users highlighting its ease of use, reliability, and time-saving capabilities.
Availability: Users have consistently praised the availability of the software, with many stating that it has been accessible on systems at all times. This has been a major advantage for users, as they can access the software even when they are not physically present.
Simplicity of User Interface: The simplicity of the user interface has received high appreciation from users, who mention that they do not need to read any manuals to effectively use the software. This user-friendly interface allows users to navigate and utilize its functions without any difficulty.
Wide Range of Options: Many reviewers have mentioned that the software provides a wide range of options, allowing them to easily view system status information such as CPU, memory, and disk space. This feature enhances their ability to monitor and manage their systems efficiently.
Configuration and Customization Interface: Some users have found the configuration and customization interface to be opaque, making it difficult to understand and navigate. They mentioned that it would be beneficial if the interface was more intuitive and user-friendly.
Chat Functionality: Several reviewers have mentioned that the chat interface for talking to clients is too simplistic and lacks advanced features. They suggest enhancing its functionality by adding options such as file sharing, screen sharing, or video conferencing capabilities.
'Always On' Machine Status Information: A number of users have expressed frustration with the inability to view 'always on' machine status information without explicitly connecting, which they find inconvenient. They recommend having a dedicated section or dashboard where users can easily check the status of their machines without having to establish a connection.
Attribute Ratings
Reviews
(1-25 of 35)ISL Light for unattended TVM management
- Screen sharing
- 100%10.0
- File transfer
- 80%8.0
- Instant message
- N/AN/A
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- N/AN/A
- Remote management of servers & workstations
- N/AN/A
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- 80%8.0
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- N/AN/A
A ready solution
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Secure remote access with Smart Card authentication
- 100%10.0
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- 100%10.0
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- 100%10.0
ISL Light
- Screen sharing
- 100%10.0
- File transfer
- 80%8.0
- Instant message
- N/AN/A
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- 90%9.0
- Session record
- 90%9.0
- Annotations
- 90%9.0
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 100%10.0
A great purchase that I'd recommend to anyone!
- Screen sharing
- 100%10.0
- File transfer
- 90%9.0
- Instant message
- 90%9.0
- Secure remote access with Smart Card authentication
- 100%10.0
- Access to sleeping/powered-off computers
- 90%9.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- 90%9.0
- Centralized management dashboard
- 100%10.0
- Session record
- 100%10.0
- Annotations
- 100%10.0
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 90%9.0
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 20%2.0
- Secure remote access with Smart Card authentication
- 50%5.0
- Access to sleeping/powered-off computers
- 20%2.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- 70%7.0
- Annotations
- 100%10.0
- Monitoring and Alerts
- 60%6.0
- Multi-platform remote control
- 100%10.0
ISL Light
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 50%5.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 20%2.0
- Over-the-Internet remote session
- 60%6.0
- Initiate remote control from mobile
- 70%7.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- N/AN/A
- Annotations
- 80%8.0
- Monitoring and Alerts
- 60%6.0
- Multi-platform remote control
- 40%4.0
Always reliable, always On.
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Secure remote access with Smart Card authentication
- 100%10.0
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- 100%10.0
- Annotations
- 100%10.0
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 100%10.0
ISL Light just works
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Secure remote access with Smart Card authentication
- 100%10.0
- Access to sleeping/powered-off computers
- 80%8.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- 90%9.0
- Centralized management dashboard
- 100%10.0
- Session record
- 100%10.0
- Annotations
- 100%10.0
- Monitoring and Alerts
- 90%9.0
- Multi-platform remote control
- 100%10.0
ISL Light - Great way to provide AlwaysOn access and support
- Screen sharing
- 90%9.0
- File transfer
- 70%7.0
- Instant message
- 80%8.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- 90%9.0
- Initiate remote control from mobile
- 90%9.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- 70%7.0
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- N/AN/A
Good advantages of ISL Light :)
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 50%5.0
- Secure remote access with Smart Card authentication
- 100%10.0
- Access to sleeping/powered-off computers
- 50%5.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Session record
- 100%10.0
- Annotations
- 100%10.0
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 100%10.0
ISL Light: lightweight and easy-to-use remote control software for any professional
- Screen sharing
- 100%10.0
- File transfer
- 80%8.0
- Instant message
- 80%8.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 90%9.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- N/AN/A
- Remote management of servers & workstations
- 80%8.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- 80%8.0
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- 70%7.0
ISL, the best product for remote control
- Screen sharing
- 80%8.0
- File transfer
- 90%9.0
- Instant message
- 80%8.0
- Secure remote access with Smart Card authentication
- 80%8.0
- Access to sleeping/powered-off computers
- 90%9.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 80%8.0
- Remote management of servers & workstations
- 90%9.0
- Remote Active Directory® management
- 90%9.0
- Centralized management dashboard
- 80%8.0
- Session record
- 80%8.0
- Annotations
- 80%8.0
- Monitoring and Alerts
- 80%8.0
- Multi-platform remote control
- 90%9.0
Does exactly what I need it to do securely and for a good price
- Screen sharing
- N/AN/A
- File transfer
- 60%6.0
- Instant message
- 60%6.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- N/AN/A
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- 20%2.0
- Multi-platform remote control
- 100%10.0
Best in its purpose
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- N/AN/A
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 90%9.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- 100%10.0
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- N/AN/A
- Screen sharing
- 100%10.0
- File transfer
- N/AN/A
- Instant message
- N/AN/A
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- 70%7.0
- Initiate remote control from mobile
- N/AN/A
- Remote management of servers & workstations
- N/AN/A
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- N/AN/A
- Screen sharing
- 90%9.0
- File transfer
- 80%8.0
- Instant message
- 70%7.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 80%8.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 60%6.0
- Remote management of servers & workstations
- N/AN/A
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- 80%8.0
- Annotations
- 70%7.0
- Monitoring and Alerts
- 70%7.0
- Multi-platform remote control
- 100%10.0
Easy, fast remote support and unattended access
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 80%8.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- 100%10.0
- Annotations
- 100%10.0
- Multi-platform remote control
- 100%10.0
Secure remote support matters
- Screen sharing
- 80%8.0
- File transfer
- 80%8.0
- Instant message
- 70%7.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 80%8.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 80%8.0
- Remote management of servers & workstations
- 90%9.0
- Remote Active Directory® management
- 70%7.0
- Centralized management dashboard
- N/AN/A
- Session record
- 90%9.0
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- 100%10.0
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 100%10.0
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Centralized management dashboard
- 100%10.0
- Session record
- 100%10.0
- Annotations
- 100%10.0
- Monitoring and Alerts
- 100%10.0
- Multi-platform remote control
- 100%10.0
ISL Light in the eyes of an small MSP owner
- Screen sharing
- 90%9.0
- File transfer
- 100%10.0
- Instant message
- 90%9.0
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- 80%8.0
- Session record
- 100%10.0
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- 100%10.0
ISL Light: A helpful and precious tool
- Screen sharing
- 90%9.0
- File transfer
- 100%10.0
- Instant message
- 50%5.0
- Secure remote access with Smart Card authentication
- 50%5.0
- Access to sleeping/powered-off computers
- 100%10.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 50%5.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- 50%5.0
- Centralized management dashboard
- 100%10.0
- Session record
- 80%8.0
- Annotations
- 80%8.0
- Monitoring and Alerts
- 50%5.0
- Multi-platform remote control
- 50%5.0
Awesome RDP
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- N/AN/A
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- 100%10.0
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- 100%10.0
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- N/AN/A
Very useful tool for working during the pandemic
- Screen sharing
- 90%9.0
- File transfer
- 100%10.0
- Instant message
- N/AN/A
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- 20%2.0
- Over-the-Internet remote session
- 100%10.0
- Initiate remote control from mobile
- N/AN/A
- Remote management of servers & workstations
- 100%10.0
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- 100%10.0
reliable, cost-effective tool for occasional use
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- N/AN/A
- Secure remote access with Smart Card authentication
- N/AN/A
- Access to sleeping/powered-off computers
- N/AN/A
- Over-the-Internet remote session
- N/AN/A
- Initiate remote control from mobile
- N/AN/A
- Remote management of servers & workstations
- N/AN/A
- Remote Active Directory® management
- N/AN/A
- Centralized management dashboard
- N/AN/A
- Session record
- N/AN/A
- Annotations
- N/AN/A
- Monitoring and Alerts
- N/AN/A
- Multi-platform remote control
- N/AN/A
- Screen sharing
- 100%10.0
- File transfer
- 100%10.0
- Instant message
- 70%7.0
- Initiate remote control from mobile
- 100%10.0
- Annotations
- 90%9.0
- Multi-platform remote control
- 70%7.0