What is Kintone?
Categories & Use Cases
Media
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Top Performing Features
Case management
This includes incident/ticket creation, routing, escalation, and resolution.
Category average: 8.3
Help desk management
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Category average: 8
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6
Areas for Improvement
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.6
Reporting
Software provides a broad range of standard and the ability to build custom reports.
Category average: 8.1
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 8.2
