Meltwater Media Intelligence Platform

Meltwater Media Intelligence Platform

Customer Verified
Meltwater Media Intelligence Platform

Overview

Reviews

Good Value for the Price

7
Meltwater was used by our communications department. If we saw anything (such as certain articles) that would be of particular interest to …

Jordan's Meltwater Review

10
As a public relations professional, every day is spent researching and finding contact information for the latest press send. Meltwater …

Expensive but efficient

6
We use Meltwater [Media Intelligence Platform] as a search and monitoring tool within our marketing department. It allows us to see when …
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Meltwater Review

10
We primarily use Meltwater as a search and monitoring tool for the entire organization. It allows us to know when our brand is mentioned …
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Easy to use, great resource to have!

8
Meltwater is used to track and monitor the mention of our company in media outlets. We also use it to monitor key words that are important …
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Meltwater: Smart Media Monitoring

10
We are using Meltwater to monitor the media coverage that is generated around the freight railroad industry across the nation. We use the …
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Pricing

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What is Meltwater Media Intelligence Platform?

Meltwater Media Intelligence platform is a set of public relations software tools for media monitoring, social media monitoring, and collecting brand insights. The four areas of functionality are Monitor, Analyze, Distribute, and Engage. (Note that this product combines features from the vendor…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Brandwatch?

Brandwatch, from Cision (acquired February 2021) is an enterprise social intelligence platform that is designed to allow brands to listen and analyze online conversation to extract meaningful insights, inform their business decisions and understand more about the return on their marketing spend.

What is Hootsuite?

HootSuite Enterprise provides a centralized platform for managing streams from different social media channels and posting/ engaging across channels simultaneously. It also has strong team / workflow features and good mobile apps.

Features Scorecard

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Product Details

What is Meltwater Media Intelligence Platform?

Meltwater Media Intelligence platform is a set of public relations software tools for media monitoring, social media monitoring, and collecting brand insights. The four areas of functionality are Monitor, Analyze, Distribute, and Engage. (Note that this product combines features from the vendor Meltwater's former Buzz, Press, and News products.)

Meltwater Media Intelligence Platform Video

The Meltwater Media Intelligence Solution

Meltwater Media Intelligence Platform Competitors

Meltwater Media Intelligence Platform Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Frequently Asked Questions

What is Meltwater Media Intelligence Platform's best feature?

Reviewers rate Support Rating highest, with a score of 7.8.

Who uses Meltwater Media Intelligence Platform?

The most common users of Meltwater Media Intelligence Platform are from Mid-size Companies and the Public Relations & Communications industry.

Reviews

(1-19 of 19)
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October 18, 2021

Good Value for the Price

Jenna Carpentier | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our customer success team was fantastic. It consisted of three individuals who worked together on our various needs. They were very responsive and always happy to help. They even came into our physical office once to meet the team and discuss strategy and our needs. I will say we didn't realize at first how much they would do for us. Therefore, we tried setting up our searches and everything on our own. Then we found out they could set up and manage everything for us. In addition, whenever we wanted a change made, we could call or email them and they'd make the updates (all the searches are based on boolean queries). I feel like they were pretty hands-off in the beginning to let us self-manage our account/search queries/dashboards/etc. However, once we found out that having them manage it was already included in what we were paying for, we let them know that was our preference and they became much more involved and hands-on. I think they'll adapt to whatever you prefer and what your needs are. I just wish it had been made more abundantly clear from the very beginning that having them set up and manage everything was an option.
Kristen M. Kirst | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our account rep and the customer service team have been attentive and helped us navigate new offerings and platform features. In addition, as we have had account users added, our account rep has been available to train and provide any helpful tips so they can use the tool effectively in a short amount of time.
December 12, 2021

Jordan's Meltwater Review

Jordan Wilhelmi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is invaluable to my everyday work and I simply don't know how I'd do my job without it. It is such an intuitive tool as a public relations professional and its ability to meet our's and our client's exact needs is what has allowed our boutique firm to thrive and grow, year upon year.
Jackie Beckwith | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Meltwater [Media Intelligence Platform] customer success team is always available, very responsive via email, and the "help" feature embedded within the account is great.
Score 1 out of 10
Vetted Review
Verified User
Review Source
Terrible responsiveness from the team except to up-sell services. The time dedicated to helping you set up a functioning account disappears once the money is in the bank and there is no hope for selling further upgrades.
Matthew Simms | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source
There is little follow up after the initial sale. It seemed that Meltwater is willing to negotiate any terms possible to meet quarterly sales goals. Then they leave the customers in the dark.
Score 7 out of 10
Vetted Review
Verified User
Review Source
After we purchased the tool, our team was given a login and a training site, and then we were left to "dig in" for ourselves. After struggling with getting the tool implemented, I asked for a call and did get some assistance, but could use many more calls to learn the platform. There are lots of on-demand training, but with such a robust tool, it would be nice for some 1-1 training, especially for the price paid.

I will say that when reaching out to their customer support team, they are extremely quick to respond or assist as they can.
Mark Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Meltwater is very impressive software, but if you don't have someone to help you through it, you might get lost. However, a great feature that does come with your Meltwater package are an account rep, or two, who are available to help you with set up, management and cover all questions.
Alexis Ramsey | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Meltwater Madia Intelligence Platform technical support was responsive at first, but as issues piled up, they because less reactive promptly. The team stopped putting in tickets and just "accepted" the problems. The reps did not help escalate any issues that were pressing, and instead only responded if you wanted to purchase another software or inquire about a contract renewal.
David Miller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We've had two different Meltwater reps, and they've each done a fantastic job of conducting training sessions and keeping us abreast of updates to the platform. My schedule is hectic, so I've had to postpone some training sessions, and they've been accommodating of me. There are times, though, when it takes a few days for our rep to get back to me, but once we link up, I get everything I need.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Jacy, my account rep, responds within minutes of my emails. When I send a note to general support (to update a media influencer's information, for example), that is responded to immediately, and they've never taken more than 24 hours to resolve it completely. They are attentive, they are fast, and they are effective. They don't just acknowledge that they've received my request - they actually resolve the problem. If the problem takes longer than an hour or so, they email me with updates, so I don't wonder if they're still working on it.
Chris Vanasdalan | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Our support contact is responsive and helpful. She takes the time to explain the different features and is honest about it's limitations. I would like to see more self service type training tools and more proactive support. We always initiate contact when we hit a roadblock. There is very little contact from Meltwater reps trying to pro-actively help us improve the overall usability.