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A Great Partner Relationship
Updated December 04, 2014

A Great Partner Relationship

Darcy Johnson, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Sky

Overall Satisfaction with ShoreTel Sky

  • Our communication issues are solved with this software!
  • Multi-company and many phone numbers in one place.
  • Ability and viability to see who's on the phone/instant message, and the voice mail being emailed to us is a huge help for when we are out of the office and traveling.
  • This system has helped us take our businesses to the next level.
  • There is just confusion when we add/delete products and what the "implementation" costs are
  • It would be nice if it was a one time thing and no more "hidden" surprise costs
  • We have been able to track how many calls are coming into the offices, and being able to schedule around that - not have people sitting around "waiting" to answer the phone... this has saved us $10,000 in the first 6 months
  • The communication between offices is priceless! We are more effective.
TDS Telecomm - ShoreTel Sky seemed more reliable and cheaper; definitely fit our budget well.
We NEED this to manage the complexity of our businesses and to succeed. it has been a wonderful partnership.
This is an up and coming company, which is very forward thinking, and will be a wonderful partner for us going forward. We have used them for almost 2 years now and we have seen our company grow, and they have been flexible with us and our changes. ShoreTel is definitely on the right path to being an excellent business partner.

Using ShoreTel Sky

29 - Every single employee in our office uses the software. The best part is when we picked up an acquisition in another area code/city. We were able to communicate quickly & efficiently with the communicator and also with the direct extensions. This was a life saver!
3 - President, CFO, IT
  • We have multiple companies within one building. We can now transfer calls between companies and actually call each other on each floor/office without dialing and getting charged for an outside call.
  • It also handles the multiple companies in the call center. Our personnel can answer each of the 7 companies' calls, and answer them appropriately.

Evaluating ShoreTel Sky and Competitors

We were using AT&T, with no interaction software.

ShoreTel Sky Implementation

Implementations, no matter what the kind, are difficult. You always run into a few bumps. It was less than perfect, but generally well executed.
  • Implemented in-house

ShoreTel Sky Training

  • Online training
  • Self-taught
It was awesome. We all sat in a room and this person guided us through the process very quickly and easily.
I would not recommend trying to learn everything on your own. The basics need to be handled with quick training... then, once you get the basics, learn the rest on your own!

ShoreTel Sky Support

They are so easy to contact - just push one button on the phone and get directly to the CSR's. I am demanding of service, especially when it comes to phones/communications and this knocked it out of the park!
No - It is not necessary and not in our budget.

Using ShoreTel Sky

Easy to use, quick to administer, ease of payment and detailed billing online, all in one place!

ShoreTel Sky Reliability

We have had very few issues at all with up-time. They communicate very quickly so we know what is going on.
Everything is quick and handled effectively; we never have a problem.

Integrating ShoreTel Sky

Relationship with ShoreTel

We were able to get Scribe (voicemail to email service) for free for a few months to try it out - I would definitely give this a shot! It is a great service. Also, try to get some implementation fees waived. Do not sign more than a one year contract.