HubSpot CRM vs. MiCloud Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
MiCloud Connect
Score 7.8 out of 10
N/A
MiCloud Connect is a business communications solution for contact centers that includes features like IP PBX telephony service, desk phones, softphone, and collaboration tools. It is integrable with other business communication technology, including Microsoft Outlook and CRM software.
$20.99
per user/per month
Pricing
HubSpot CRMMiCloud Connect
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Essentials
$20.99
per user/per month
Premier
$26.59
per user/per month
Elite
$38.49
per user/per month
Offerings
Pricing Offerings
HubSpot CRMMiCloud Connect
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMMiCloud Connect
Top Pros
Top Cons
Features
HubSpot CRMMiCloud Connect
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
7.9
1547 Ratings
3% above category average
MiCloud Connect
-
Ratings
Customer data management / contact management8.61495 Ratings00 Ratings
Workflow management8.31461 Ratings00 Ratings
Territory management6.3184 Ratings00 Ratings
Opportunity management8.21398 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.41504 Ratings00 Ratings
Contract management8.0185 Ratings00 Ratings
Quote & order management7.41014 Ratings00 Ratings
Interaction tracking8.31450 Ratings00 Ratings
Channel / partner relationship management7.8186 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.4
1025 Ratings
1% below category average
MiCloud Connect
-
Ratings
Case management7.3955 Ratings00 Ratings
Call center management7.6823 Ratings00 Ratings
Help desk management7.3875 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.4
1364 Ratings
11% above category average
MiCloud Connect
-
Ratings
Lead management8.41286 Ratings00 Ratings
Email marketing8.51296 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.5
1413 Ratings
1% below category average
MiCloud Connect
-
Ratings
Task management8.01355 Ratings00 Ratings
Billing and invoicing management6.9699 Ratings00 Ratings
Reporting7.71250 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.8
1380 Ratings
3% above category average
MiCloud Connect
-
Ratings
Forecasting7.51082 Ratings00 Ratings
Pipeline visualization8.21308 Ratings00 Ratings
Customizable reports7.81271 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.4
1318 Ratings
2% below category average
MiCloud Connect
-
Ratings
Custom fields8.01291 Ratings00 Ratings
Custom objects7.81119 Ratings00 Ratings
Scripting environment6.3132 Ratings00 Ratings
API for custom integration7.6912 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1276 Ratings
1% above category average
MiCloud Connect
-
Ratings
Single sign-on capability8.41139 Ratings00 Ratings
Role-based user permissions8.51214 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.2
869 Ratings
1% below category average
MiCloud Connect
-
Ratings
Social data7.2852 Ratings00 Ratings
Social engagement7.1841 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.6
977 Ratings
6% above category average
MiCloud Connect
-
Ratings
Marketing automation7.7970 Ratings00 Ratings
Compensation management7.4632 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.9
1162 Ratings
5% above category average
MiCloud Connect
-
Ratings
Mobile access7.91162 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
HubSpot CRM
-
Ratings
MiCloud Connect
8.2
27 Ratings
0% above category average
Hosted PBX00 Ratings7.515 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.315 Ratings
User templates00 Ratings8.016 Ratings
Call reports00 Ratings8.621 Ratings
Directory of employee names00 Ratings8.327 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
HubSpot CRM
-
Ratings
MiCloud Connect
8.6
28 Ratings
2% above category average
Answering rules00 Ratings9.024 Ratings
Call recording00 Ratings8.323 Ratings
Call park00 Ratings8.626 Ratings
Call screening00 Ratings8.622 Ratings
Message alerts00 Ratings8.323 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
HubSpot CRM
-
Ratings
MiCloud Connect
7.7
23 Ratings
7% below category average
Video conferencing00 Ratings8.08 Ratings
Audio conferencing00 Ratings9.023 Ratings
Video screen sharing00 Ratings7.04 Ratings
Instant messaging00 Ratings6.75 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
HubSpot CRM
-
Ratings
MiCloud Connect
6.2
15 Ratings
29% below category average
Mobile app for iOS00 Ratings8.014 Ratings
Mobile app for Android00 Ratings4.512 Ratings
Best Alternatives
HubSpot CRMMiCloud Connect
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMMiCloud Connect
Likelihood to Recommend
8.4
(1590 ratings)
8.3
(63 ratings)
Likelihood to Renew
9.8
(29 ratings)
8.6
(42 ratings)
Usability
8.2
(1444 ratings)
8.0
(21 ratings)
Availability
-
(0 ratings)
10.0
(27 ratings)
Performance
-
(0 ratings)
5.1
(9 ratings)
Support Rating
6.9
(23 ratings)
3.5
(16 ratings)
In-Person Training
-
(0 ratings)
6.0
(3 ratings)
Online Training
-
(0 ratings)
2.0
(12 ratings)
Implementation Rating
7.9
(8 ratings)
9.6
(30 ratings)
Configurability
-
(0 ratings)
6.4
(3 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
7.6
(5 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
HubSpot CRMMiCloud Connect
Likelihood to Recommend
HubSpot
In my last position at a SAAS company, I used Salesforce and HATED IT. It was so clunky, and when I used HubSpot, it was like a breath of fresh air. Any company that does customer interactions and sales needs Hubspot. There is a TON of room for customization, which is AMAZING. I don't see anywhere that it wouldn't be a good fit.
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Mitel Networks Corporation
Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
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Pros
HubSpot
  • It tracks emails including opens, clicks, and keeps a great log.
  • I love how they give you options to build your own reports as well as some templated reports as well.
  • It creates an easy way to work with your colleagues even if its remote positions.
Read full review
Mitel Networks Corporation
  • The system up-time has been 100% over 3 years.
  • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
  • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
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Cons
HubSpot
  • Pricing - HubSpot offers a number of great features in the free version however the paid options can be pricey.
  • The free version could do with more options in some of the additional areas such as the marketing platform. Although there are some options included, they are very limited.
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Mitel Networks Corporation
  • There are persistent problems with the app's functionality on mobile devices.
  • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
  • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
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Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Mitel Networks Corporation
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
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Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
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Mitel Networks Corporation
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
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Reliability and Availability
HubSpot
No answers on this topic
Mitel Networks Corporation
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
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Performance
HubSpot
No answers on this topic
Mitel Networks Corporation
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
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Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Mitel Networks Corporation
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
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In-Person Training
HubSpot
No answers on this topic
Mitel Networks Corporation
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
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Online Training
HubSpot
No answers on this topic
Mitel Networks Corporation
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
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Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Mitel Networks Corporation
Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
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Alternatives Considered
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
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Mitel Networks Corporation
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
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Scalability
HubSpot
No answers on this topic
Mitel Networks Corporation
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
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Return on Investment
HubSpot
  • Automation helps to save time so that we can reach out to more prospecting or save time that can be spent on more strategic sales tasks like deal management
  • Visibility/collaboration helps connect marketing and sales efforts vs them being siloed
  • Connection with salesforce helps us to get more out of our CRM spend as we have valuable data insights coming from Hubspot
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Mitel Networks Corporation
  • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
  • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
  • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
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ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

MiCloud Connect Screenshots

Screenshot of ShoreTel ConnectScreenshot of Mobile AndroidScreenshot of Mobile iosScreenshot of Teamwork Android