HubSpot CRM vs MiCloud Connect (formerly ShoreTel)

• Email interface with gmail: LOVE that emails are automatically deposited into HubSpot CRM. THis is a massive time saver for sales vs. having to manually copy/paste into the CRM (I've done this in the past in Sales Force).
• Dashboards for Sales Tasks: I 100% run my day leveraging follow-up tasks, which HubSpot CRM has made simple & easy. What's great is the # of calls, emails, meetings scheduled and meetings held tracking. Especially that it's alongside outstanding tasks vs. having to go to a separate 'Reporting' tab. Absolutely LOVE THIS.
• Account entry: really like how intuitive & simple it is to enter new accounts into HubSpot CRM. Also like the notification that an account contact has already been entered into HubSpot CRM. Greatly helps limiting multiple account records which can fill a CRM with "junk".

Read full review

• Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
• Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
• They are continuously growing in support and service.

Read full review

• HubSpot Mobile App = I love it but I wish it was closer in look and functionality to the desktop version. Key examples are the customer contact page involving PROPERTIES. Our HubSpot Contact Records bar has tons of custom created properties. However, the mobile app lists all properties alphabetically instead of mirroring the way it is organized on our computers.
• Sales Documents = Sometimes customers leave or express that they no longer are interested and yet they continue to review Documents. It would be preferred if we could BLOCK specific people from viewing specific forms when these cases come up especially if those Documents are contracts we do not want everyone to be able to see.

Read full review

• The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
• We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
• I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.

Read full review

• Shorter deal cycles because of the ability to track and customize follow up time frame.
• Increased productivity on the sales end, as it is quick to make contacts so we can reach out to more individuals in a day.
• More leads coming in through marketing automation emails.

Read full review

• We save a lot of time not having to dial numbers, measure call volumes and metrics and spend a lot of time configuring new phone systems. Our ROI is high from ShoreTel just in the time we save using and administering the system.

Read full review