What users are saying about
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Top Rated
979 Ratings

HubSpot CRM

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Top Rated
979 Ratings
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Score 8.4 out of 100
111 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

HubSpot CRM

HubSpot is very helpful for tracking a prospect's range of interactions with our company, both on the marketing and sales sides. When someone attends webinars, downloads white papers, etc, our team can view these interactions and create a more customized approach to their conversations with a prospect based on already-known interests
Anonymous | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

Well, I have been informed of newer cloud solutions that only rely on plugging the phones into the network and not needing any PRI or phone system on prem. This would make for a very inexpensive phone system. I am not sure how inter-office calls would work if the internet is down however.
Josh Novak | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
7.9
MiCloud Connect (formerly ShoreTel)
Customer data management / contact management
HubSpot CRM
8.7
MiCloud Connect (formerly ShoreTel)
Workflow management
HubSpot CRM
7.8
MiCloud Connect (formerly ShoreTel)
Territory management
HubSpot CRM
7.0
MiCloud Connect (formerly ShoreTel)
Opportunity management
HubSpot CRM
8.1
MiCloud Connect (formerly ShoreTel)
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)
Contract management
HubSpot CRM
7.7
MiCloud Connect (formerly ShoreTel)
Quote & order management
HubSpot CRM
7.8
MiCloud Connect (formerly ShoreTel)
Interaction tracking
HubSpot CRM
8.2
MiCloud Connect (formerly ShoreTel)
Channel / partner relationship management
HubSpot CRM
7.5
MiCloud Connect (formerly ShoreTel)

Customer Service & Support

HubSpot CRM
7.5
MiCloud Connect (formerly ShoreTel)
Case management
HubSpot CRM
7.7
MiCloud Connect (formerly ShoreTel)
Call center management
HubSpot CRM
7.3
MiCloud Connect (formerly ShoreTel)
Help desk management
HubSpot CRM
7.6
MiCloud Connect (formerly ShoreTel)

Marketing Automation

HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)
Lead management
HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)
Email marketing
HubSpot CRM
8.6
MiCloud Connect (formerly ShoreTel)

CRM Project Management

HubSpot CRM
7.5
MiCloud Connect (formerly ShoreTel)
Task management
HubSpot CRM
8.2
MiCloud Connect (formerly ShoreTel)
Billing and invoicing management
HubSpot CRM
6.5
MiCloud Connect (formerly ShoreTel)
Reporting
HubSpot CRM
7.8
MiCloud Connect (formerly ShoreTel)

CRM Reporting & Analytics

HubSpot CRM
7.6
MiCloud Connect (formerly ShoreTel)
Forecasting
HubSpot CRM
7.8
MiCloud Connect (formerly ShoreTel)
Pipeline visualization
HubSpot CRM
7.8
MiCloud Connect (formerly ShoreTel)
Customizable reports
HubSpot CRM
7.2
MiCloud Connect (formerly ShoreTel)

Customization

HubSpot CRM
7.6
MiCloud Connect (formerly ShoreTel)
Custom fields
HubSpot CRM
8.0
MiCloud Connect (formerly ShoreTel)
Custom objects
HubSpot CRM
7.4
MiCloud Connect (formerly ShoreTel)
Scripting environment
HubSpot CRM
7.2
MiCloud Connect (formerly ShoreTel)
API for custom integration
HubSpot CRM
7.8
MiCloud Connect (formerly ShoreTel)

Security

HubSpot CRM
8.4
MiCloud Connect (formerly ShoreTel)
Single sign-on capability
HubSpot CRM
8.3
MiCloud Connect (formerly ShoreTel)
Role-based user permissions
HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)

Social CRM

HubSpot CRM
7.9
MiCloud Connect (formerly ShoreTel)
Social data
HubSpot CRM
7.9
MiCloud Connect (formerly ShoreTel)
Social engagement
HubSpot CRM
8.0
MiCloud Connect (formerly ShoreTel)

Integrations with 3rd-party Software

HubSpot CRM
8.4
MiCloud Connect (formerly ShoreTel)
Marketing automation
HubSpot CRM
8.4
MiCloud Connect (formerly ShoreTel)
Compensation management
HubSpot CRM
8.3
MiCloud Connect (formerly ShoreTel)

Platform

HubSpot CRM
7.1
MiCloud Connect (formerly ShoreTel)
Mobile access
HubSpot CRM
7.1
MiCloud Connect (formerly ShoreTel)

Cloud PBX

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.1
Hosted PBX
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.5
Multi-level Interactive Voice Response (IVR)
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.8
User templates
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.9
Call reports
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.7
Directory of employee names
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
6.6

Call Management

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.6
Answering rules
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.5
Call recording
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.6
Call park
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.3
Call screening
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.0
Message alerts
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.6

VoIP system collaboration

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
6.8
Video conferencing
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
3.5
Audio conferencing
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.7
Video screen sharing
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
6.2
Instant messaging
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.0

Mobile apps

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
5.6
Mobile app for iOS
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
5.6
Mobile app for Android
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
5.5

Pros

HubSpot CRM

  • Email interface with gmail: LOVE that emails are automatically deposited into HubSpot CRM. THis is a massive time saver for sales vs. having to manually copy/paste into the CRM (I've done this in the past in Sales Force).
  • Dashboards for Sales Tasks: I 100% run my day leveraging follow-up tasks, which HubSpot CRM has made simple & easy. What's great is the # of calls, emails, meetings scheduled and meetings held tracking. Especially that it's alongside outstanding tasks vs. having to go to a separate 'Reporting' tab. Absolutely LOVE THIS.
  • Account entry: really like how intuitive & simple it is to enter new accounts into HubSpot CRM. Also like the notification that an account contact has already been entered into HubSpot CRM. Greatly helps limiting multiple account records which can fill a CRM with "junk".
Matt Stafford | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
  • Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
  • They are continuously growing in support and service.
Joe DiCristofano | TrustRadius Reviewer

Cons

HubSpot CRM

  • HubSpot Mobile App = I love it but I wish it was closer in look and functionality to the desktop version. Key examples are the customer contact page involving PROPERTIES. Our HubSpot Contact Records bar has tons of custom created properties. However, the mobile app lists all properties alphabetically instead of mirroring the way it is organized on our computers.
  • Sales Documents = Sometimes customers leave or express that they no longer are interested and yet they continue to review Documents. It would be preferred if we could BLOCK specific people from viewing specific forms when these cases come up especially if those Documents are contracts we do not want everyone to be able to see.
Joey Harman | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
  • We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
  • I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.
Jason Payton | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.6
Based on 42 answers
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Greg Golding | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 118 answers
Since using HubSpot CRM The Clever Site team has been able to notice a tremendous pipeline flow with our current and new clients. The integration with Gmail has helped and documentation was nothing is missed when logging. It is a great tool that each team member catches on easily while in training
Tanisha Lemelle | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.0
Based on 21 answers
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
Casey Wright | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 10.0
Based on 28 answers
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
Anonymous | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 5.2
Based on 10 answers
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
Shane Hayes | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 3.5
Based on 17 answers
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
Zak Gunnells | TrustRadius Reviewer

In-Person Training

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Anonymous | TrustRadius Reviewer

Online Training

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 2.0
Based on 12 answers
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Kelli Doyle | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 9.6
Based on 32 answers
I feel that the current features that ShoreTel provides are pretty solid, but in future I would love to see it expand into more features to assist inter team communication if possible. Considering that there was not a single issue with ShoreTel in my whole work period of 6months I think it is safe to say that the implementation is pretty standardized.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

HubSpot has more features to offer that do help immensely with business strategies and more specifically, the sales section has a plethora of features that can be used to establish an effective and efficient work environment. The ability to go back through all interactions made with any client is such a significant feature that it can not be understated how important it is to have such a feature if new employees come along and pick up the Slack (no pun intended).
Mohamad Alsharif | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
Whitney White | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 7.6
Based on 5 answers
Shoretel has been very scalable for our organization. We first installed Shoretel in 2003 to standardize three sites on one phone system. As our needs have changed, our Shoretel system has adapted with our growing needs and added locations. Initially, we were using analog phones and have been rolling out VoIP as our budgeting has allowed.
Gary Lamontagne | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Shorter deal cycles because of the ability to track and customize follow up time frame.
  • Increased productivity on the sales end, as it is quick to make contacts so we can reach out to more individuals in a day.
  • More leads coming in through marketing automation emails.
Anonymous | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • We save a lot of time not having to dial numbers, measure call volumes and metrics and spend a lot of time configuring new phone systems. Our ROI is high from ShoreTel just in the time we save using and administering the system.
Jonathan Brose | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

MiCloud Connect (formerly ShoreTel)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MiCloud Connect (formerly ShoreTel) Editions & Modules

Edition
Essentials20.991
Premier26.591
Elite38.491
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.6
MiCloud Connect (formerly ShoreTel)
7.9

Likelihood to Renew

HubSpot CRM
9.1
MiCloud Connect (formerly ShoreTel)
8.6

Usability

HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)
8.0

Reliability and Availability

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
10.0

Performance

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
5.2

Support Rating

HubSpot CRM
8.3
MiCloud Connect (formerly ShoreTel)
3.5

In-Person Training

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
6.0

Online Training

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
2.0

Implementation Rating

HubSpot CRM
9.1
MiCloud Connect (formerly ShoreTel)
9.6

Scalability

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.6

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