What users are saying about
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Top Rated
578 Ratings

HubSpot CRM

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Top Rated
578 Ratings
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Score 8.3 out of 100
108 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Fedor Paretsky | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

Well, I have been informed of newer cloud solutions that only rely on plugging the phones into the network and not needing any PRI or phone system on prem. This would make for a very inexpensive phone system. I am not sure how inter-office calls would work if the internet is down however.
Josh Novak | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.2
MiCloud Connect (formerly ShoreTel)
Customer data management / contact management
HubSpot CRM
8.9
MiCloud Connect (formerly ShoreTel)
Workflow management
HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)
Territory management
HubSpot CRM
7.1
MiCloud Connect (formerly ShoreTel)
Opportunity management
HubSpot CRM
8.3
MiCloud Connect (formerly ShoreTel)
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.8
MiCloud Connect (formerly ShoreTel)
Contract management
HubSpot CRM
8.0
MiCloud Connect (formerly ShoreTel)
Quote & order management
HubSpot CRM
7.5
MiCloud Connect (formerly ShoreTel)
Interaction tracking
HubSpot CRM
8.4
MiCloud Connect (formerly ShoreTel)
Channel / partner relationship management
HubSpot CRM
8.0
MiCloud Connect (formerly ShoreTel)

Customer Service & Support

HubSpot CRM
7.9
MiCloud Connect (formerly ShoreTel)
Case management
HubSpot CRM
8.0
MiCloud Connect (formerly ShoreTel)
Call center management
HubSpot CRM
8.0
MiCloud Connect (formerly ShoreTel)
Help desk management
HubSpot CRM
7.8
MiCloud Connect (formerly ShoreTel)

Marketing Automation

HubSpot CRM
9.1
MiCloud Connect (formerly ShoreTel)
Lead management
HubSpot CRM
9.1
MiCloud Connect (formerly ShoreTel)
Email marketing
HubSpot CRM
9.1
MiCloud Connect (formerly ShoreTel)

CRM Project Management

HubSpot CRM
7.9
MiCloud Connect (formerly ShoreTel)
Task management
HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)
Billing and invoicing management
HubSpot CRM
7.0
MiCloud Connect (formerly ShoreTel)
Reporting
HubSpot CRM
8.2
MiCloud Connect (formerly ShoreTel)

CRM Reporting & Analytics

HubSpot CRM
8.1
MiCloud Connect (formerly ShoreTel)
Forecasting
HubSpot CRM
8.2
MiCloud Connect (formerly ShoreTel)
Pipeline visualization
HubSpot CRM
8.4
MiCloud Connect (formerly ShoreTel)
Customizable reports
HubSpot CRM
7.7
MiCloud Connect (formerly ShoreTel)

Customization

HubSpot CRM
7.9
MiCloud Connect (formerly ShoreTel)
Custom fields
HubSpot CRM
8.4
MiCloud Connect (formerly ShoreTel)
Custom objects
HubSpot CRM
7.4
MiCloud Connect (formerly ShoreTel)
Scripting environment
HubSpot CRM
7.6
MiCloud Connect (formerly ShoreTel)
API for custom integration
HubSpot CRM
8.2
MiCloud Connect (formerly ShoreTel)

Security

HubSpot CRM
8.8
MiCloud Connect (formerly ShoreTel)
Single sign-on capability
HubSpot CRM
8.7
MiCloud Connect (formerly ShoreTel)
Role-based user permissions
HubSpot CRM
8.8
MiCloud Connect (formerly ShoreTel)

Social CRM

HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)
Social data
HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)
Social engagement
HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)

Integrations with 3rd-party Software

HubSpot CRM
8.6
MiCloud Connect (formerly ShoreTel)
Marketing automation
HubSpot CRM
8.7
MiCloud Connect (formerly ShoreTel)
Compensation management
HubSpot CRM
8.5
MiCloud Connect (formerly ShoreTel)

Platform

HubSpot CRM
8.0
MiCloud Connect (formerly ShoreTel)
Mobile access
HubSpot CRM
8.0
MiCloud Connect (formerly ShoreTel)

Cloud PBX

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.3
Hosted PBX
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.7
Multi-level Interactive Voice Response (IVR)
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.2
User templates
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.6
Call reports
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.7
Directory of employee names
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.5

Call Management

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.7
Answering rules
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.2
Call recording
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.1
Call park
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.2
Call screening
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
8.1
Message alerts
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.8

VoIP system collaboration

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.7
Video conferencing
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
5.6
Audio conferencing
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.2
Video screen sharing
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.0
Instant messaging
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
9.0

Mobile apps

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
6.6
Mobile app for iOS
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
6.5
Mobile app for Android
HubSpot CRM
MiCloud Connect (formerly ShoreTel)
6.6

Pros

HubSpot CRM

  • Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
  • Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
  • Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.
Josh Summerhays | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • Call quality is very good. Dedicated circuit for QoS is helpful. Even leveraging the Mitel Cloud service over our own ISP has been problem free. The disadvantage to that is the owned and operated router from Mitel where they control more connectivity issues and troubleshoot them as well.
  • Support is also very good. Receive US based support staff when calling in. Issues resolved quickly.
  • They are continuously growing in support and service.
Joe DiCristofano | TrustRadius Reviewer

Cons

HubSpot CRM

  • The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
  • Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
  • Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
  • Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
  • Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
  • We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
  • Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.
Ryan Roch, CSM | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • The Shoretel Mobility app for iPhone does not work very well and is not very intuitive in my experience.
  • We have had many intermittent instances of employees reporting that call quality is bad, sounds like the caller is garbled and underwater.
  • I deployed Shoretel Sky to eleven branches in four states over a 6 month period and experiences were not very consistent. Had issues with not enough power bricks being sent with the phones, some phones not having the the face sticker showing messages, directories, etc., user guides (quick start guides) not getting shipped with the phones at some branches, and phones being programmed incorrectly. This made it very difficult to plan my trips to train employees and install these at the various locations.
Jason Payton | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.6
Based on 42 answers
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Greg Golding | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
Because it's so easy, and without anything but a "Welcome to HubSpot CRM video" . I think my 83 year old mother could figure it out.
Greg Linnemanstons | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 8.0
Based on 21 answers
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
Casey Wright | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 10.0
Based on 27 answers
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
Anonymous | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 5.1
Based on 9 answers
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
Shane Hayes | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 10.0
Based on 2 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 3.5
Based on 16 answers
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
Zak Gunnells | TrustRadius Reviewer

In-Person Training

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
Bryant Bloedorn | TrustRadius Reviewer

Online Training

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 2.0
Based on 12 answers
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Kelli Doyle | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.6
Based on 3 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 9.6
Based on 30 answers
I feel that the current features that ShoreTel provides are pretty solid, but in future I would love to see it expand into more features to assist inter team communication if possible. Considering that there was not a single issue with ShoreTel in my whole work period of 6months I think it is safe to say that the implementation is pretty standardized.
Anonymous | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

We had already started using HubSpot by the time I started here and it was a natural fit to use the HubSpot CRM alongside the marketing platform. It's been hugely successful for us, so I don't have any experience with another CRM here. At previous companies I've had experiences with software like Sedona Office, Shafer's, and SmartService (which tied into QuickBooks). HubSpot CRM has the best user interface of any CRM I've used, and been the easiest to work with. Sedona was probably the only other CRM that had comparable flexibility and could do some of the things we do in HubSpot, but the interface was much older and clunkier (it was also more industry specific). HubSpot CRM is the best CRM tool I've used over the last decade of experiences across a number of companies.
John McMahon | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
Whitney White | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

MiCloud Connect (formerly ShoreTel)

MiCloud Connect (formerly ShoreTel) 7.6
Based on 5 answers
Shoretel has been very scalable for our organization. We first installed Shoretel in 2003 to standardize three sites on one phone system. As our needs have changed, our Shoretel system has adapted with our growing needs and added locations. Initially, we were using analog phones and have been rolling out VoIP as our budgeting has allowed.
Gary Lamontagne | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Increased prospecting power is a definite plus. The tools it puts in your reps hands will help them propspect more efficiently and powerfully, e.g. Sidekick and HubSpot company database.
  • Better deal tracking and reporting.
  • More effective followups using the rich background information available on the timeline.
  • Better communication internally to make our sales, marketing, and underwriting teams more effective and work better together.
Spencer Rule | TrustRadius Reviewer

MiCloud Connect (formerly ShoreTel)

  • We save a lot of time not having to dial numbers, measure call volumes and metrics and spend a lot of time configuring new phone systems. Our ROI is high from ShoreTel just in the time we save using and administering the system.
Jonathan Brose | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

MiCloud Connect (formerly ShoreTel)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MiCloud Connect (formerly ShoreTel) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.8
MiCloud Connect (formerly ShoreTel)
8.7

Likelihood to Renew

HubSpot CRM
10.0
MiCloud Connect (formerly ShoreTel)
8.6

Usability

HubSpot CRM
9.7
MiCloud Connect (formerly ShoreTel)
8.0

Reliability and Availability

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
10.0

Performance

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
5.1

Support Rating

HubSpot CRM
10.0
MiCloud Connect (formerly ShoreTel)
3.5

In-Person Training

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
6.0

Online Training

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
2.0

Implementation Rating

HubSpot CRM
9.6
MiCloud Connect (formerly ShoreTel)
9.6

Scalability

HubSpot CRM
MiCloud Connect (formerly ShoreTel)
7.6

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