What users are saying about
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Top Rated
1838 Ratings
115 Ratings

HubSpot CRM

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Top Rated
1838 Ratings
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Score 8.4 out of 100
115 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    HubSpot CRM

    81%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 9/9 features

    Customer data management / contact management

    8.9
    89%
    583 Ratings
    N/A
    0 Ratings

    Workflow management

    8.3
    83%
    564 Ratings
    N/A
    0 Ratings

    Territory management

    7.3
    73%
    184 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.3
    83%
    539 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.5
    85%
    571 Ratings
    N/A
    0 Ratings

    Contract management

    7.9
    79%
    185 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.0
    80%
    359 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.7
    87%
    548 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    7.4
    74%
    186 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    7.6

    HubSpot CRM

    76%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Case management

    7.8
    78%
    354 Ratings
    N/A
    0 Ratings

    Call center management

    7.4
    74%
    305 Ratings
    N/A
    0 Ratings

    Help desk management

    7.5
    75%
    326 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.7

    HubSpot CRM

    87%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Lead management

    8.7
    87%
    497 Ratings
    N/A
    0 Ratings

    Email marketing

    8.8
    88%
    495 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.9

    HubSpot CRM

    79%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Task management

    8.3
    83%
    515 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    7.3
    73%
    239 Ratings
    N/A
    0 Ratings

    Reporting

    8.2
    82%
    481 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.1

    HubSpot CRM

    81%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 3/3 features

    Forecasting

    7.7
    77%
    404 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.3
    83%
    504 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.2
    82%
    493 Ratings
    N/A
    0 Ratings

    Customization

    7.8

    HubSpot CRM

    78%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 4/4 features

    Custom fields

    8.4
    84%
    518 Ratings
    N/A
    0 Ratings

    Custom objects

    8.3
    83%
    431 Ratings
    N/A
    0 Ratings

    Scripting environment

    6.3
    63%
    133 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.3
    83%
    333 Ratings
    N/A
    0 Ratings

    Security

    8.6

    HubSpot CRM

    86%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Single sign-on capability

    8.7
    87%
    422 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.5
    85%
    464 Ratings
    N/A
    0 Ratings

    Social CRM

    7.9

    HubSpot CRM

    79%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Social data

    7.9
    79%
    344 Ratings
    N/A
    0 Ratings

    Social engagement

    7.9
    79%
    339 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    HubSpot CRM

    81%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 2/2 features

    Marketing automation

    8.5
    85%
    371 Ratings
    N/A
    0 Ratings

    Compensation management

    7.7
    77%
    217 Ratings
    N/A
    0 Ratings

    Platform

    7.2

    HubSpot CRM

    72%

    MiCloud Connect

    Feature Set Not Supported
    N/A
    HubSpot CRM ranks higher in 1/1 features

    Mobile access

    7.2
    72%
    437 Ratings
    N/A
    0 Ratings

    Cloud PBX

    HubSpot CRM

    Feature Set Not Supported
    N/A
    8.2

    MiCloud Connect

    82%
    MiCloud Connect ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.3
    83%
    15 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Call reports

    N/A
    0 Ratings
    8.6
    86%
    21 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Call Management

    HubSpot CRM

    Feature Set Not Supported
    N/A
    8.6

    MiCloud Connect

    86%
    MiCloud Connect ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Call recording

    N/A
    0 Ratings
    8.4
    84%
    23 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Call screening

    N/A
    0 Ratings
    8.6
    86%
    22 Ratings

    Message alerts

    N/A
    0 Ratings
    8.3
    83%
    23 Ratings

    VoIP system collaboration

    HubSpot CRM

    Feature Set Not Supported
    N/A
    7.6

    MiCloud Connect

    76%
    MiCloud Connect ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.8
    78%
    8 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.0
    90%
    23 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Instant messaging

    N/A
    0 Ratings
    6.7
    67%
    5 Ratings

    Mobile apps

    HubSpot CRM

    Feature Set Not Supported
    N/A
    6.2

    MiCloud Connect

    62%
    MiCloud Connect ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    7.9
    79%
    14 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    4.5
    45%
    12 Ratings

    Attribute Ratings

    • HubSpot CRM is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
    • MiCloud Connect is rated higher in 1 area: Implementation Rating

    Likelihood to Recommend

    8.6

    HubSpot CRM

    86%
    616 Ratings
    7.5

    MiCloud Connect

    75%
    63 Ratings

    Likelihood to Renew

    9.3

    HubSpot CRM

    93%
    7 Ratings
    8.6

    MiCloud Connect

    86%
    42 Ratings

    Usability

    8.8

    HubSpot CRM

    88%
    518 Ratings
    8.0

    MiCloud Connect

    80%
    21 Ratings

    Availability

    HubSpot CRM

    N/A
    0 Ratings
    10.0

    MiCloud Connect

    100%
    54 Ratings

    Performance

    HubSpot CRM

    N/A
    0 Ratings
    5.1

    MiCloud Connect

    51%
    18 Ratings

    Support Rating

    8.2

    HubSpot CRM

    82%
    17 Ratings
    3.5

    MiCloud Connect

    35%
    32 Ratings

    In-Person Training

    HubSpot CRM

    N/A
    0 Ratings
    6.0

    MiCloud Connect

    60%
    3 Ratings

    Online Training

    HubSpot CRM

    N/A
    0 Ratings
    2.0

    MiCloud Connect

    20%
    12 Ratings

    Implementation Rating

    9.1

    HubSpot CRM

    91%
    10 Ratings
    9.6

    MiCloud Connect

    96%
    61 Ratings

    Product Scalability

    HubSpot CRM

    N/A
    0 Ratings
    7.6

    MiCloud Connect

    76%
    5 Ratings

    Likelihood to Recommend

    HubSpot CRM

    HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
    Nandkumar Bhujbal | TrustRadius Reviewer

    MiCloud Connect

    Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
    Paul White | TrustRadius Reviewer

    Pros

    HubSpot CRM

    • Sequences- setting up email/call campaign sequences for automated emails.
    • Automated emails shut off once the customer has responded so you can make a manual reply.
    • Very user friendly for your sales or account manager staff.
    • The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
    • Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
    • Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
    • The ability to create new companies and HubSpot pulls in their financial information.
    • The analytics section allows you to be able to see your daily progress.
    • The dashboard helps you manage your pipeline for sales and productivity.
    • The ability to see email templates made across your department is very helpful.
    • User friendly!!!
    Adrianne L. Watson | TrustRadius Reviewer

    MiCloud Connect

    • The system up-time has been 100% over 3 years.
    • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
    • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
    Josh Novak | TrustRadius Reviewer

    Cons

    HubSpot CRM

    • There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
    • The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
    • Depending on list size, email sends can be slow as it sends in batches.
    Sura Hart | TrustRadius Reviewer

    MiCloud Connect

    • There are persistent problems with the app's functionality on mobile devices.
    • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
    • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
    Sarah Jackson | TrustRadius Reviewer

    Pricing Details

    HubSpot CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 Per Month [Unlimited Users]

    HubSpot CRM Editions & Modules

    Edition
    Free Forever$01
    CRM Bundle$502
    1. Per Month [Unlimited Users]
    2. per month
    Additional Pricing Details

    MiCloud Connect

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $2,099 per user/per month

    MiCloud Connect Editions & Modules

    Edition
    Essentials20.991
    Premier26.591
    Elite38.491
    1. per user/per month
    Additional Pricing Details

    Likelihood to Renew

    HubSpot CRM

    HubSpot CRM 9.3
    Based on 7 answers
    Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
    Greg Linnemanstons | TrustRadius Reviewer

    MiCloud Connect

    MiCloud Connect 8.6
    Based on 42 answers
    Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
    Greg Golding | TrustRadius Reviewer

    Usability

    HubSpot CRM

    HubSpot CRM 8.8
    Based on 518 answers
    I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
    Art Pierce | TrustRadius Reviewer

    MiCloud Connect

    MiCloud Connect 8.0
    Based on 21 answers
    I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
    Casey Wright | TrustRadius Reviewer

    Reliability and Availability

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect

    MiCloud Connect 10.0
    Based on 54 answers
    The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
    Anonymous | TrustRadius Reviewer

    Performance

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect

    MiCloud Connect 5.1
    Based on 18 answers
    Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
    Shane Hayes | TrustRadius Reviewer

    Support Rating

    HubSpot CRM

    HubSpot CRM 8.2
    Based on 17 answers
    I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
    Sereena Schneider (LION) | TrustRadius Reviewer

    MiCloud Connect

    MiCloud Connect 3.5
    Based on 32 answers
    ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
    Zak Gunnells | TrustRadius Reviewer

    In-Person Training

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect

    MiCloud Connect 6.0
    Based on 3 answers
    I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
    Anonymous | TrustRadius Reviewer

    Online Training

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect

    MiCloud Connect 2.0
    Based on 12 answers
    The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
    Kelli Doyle | TrustRadius Reviewer

    Implementation Rating

    HubSpot CRM

    HubSpot CRM 9.1
    Based on 10 answers
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Greg Linnemanstons | TrustRadius Reviewer

    MiCloud Connect

    MiCloud Connect 9.6
    Based on 61 answers
    Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
    Joe DiCristofano | TrustRadius Reviewer

    Alternatives Considered

    HubSpot CRM

    Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
    Varun Naidu | TrustRadius Reviewer

    MiCloud Connect

    Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
    Whitney White | TrustRadius Reviewer

    Scalability

    HubSpot CRM

    No score
    No answers yet
    No answers on this topic

    MiCloud Connect

    MiCloud Connect 7.6
    Based on 5 answers
    I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
    Anonymous | TrustRadius Reviewer

    Return on Investment

    HubSpot CRM

    • If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
    • The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
    • The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
    • For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
    Charles Fashana, MBA | TrustRadius Reviewer

    MiCloud Connect

    • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
    • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
    • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
    Jason Payton | TrustRadius Reviewer

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