What users are saying about
HubSpot CRM
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Top Rated
1838 Ratings
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Based on 1838 reviews and ratings
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 115 reviews and ratings
Feature Set Ratings
Sales Force Automation

8.1
HubSpot CRM
81%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 9/9 features
HubSpot CRM ranks higher in 9/9 features
Customer data management / contact management

8.9
89%
583 Ratings
N/A
0 Ratings
Workflow management

8.3
83%
564 Ratings
N/A
0 Ratings
Territory management

7.3
73%
184 Ratings
N/A
0 Ratings
Opportunity management

8.3
83%
539 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.5
85%
571 Ratings
N/A
0 Ratings
Contract management

7.9
79%
185 Ratings
N/A
0 Ratings
Quote & order management

8.0
80%
359 Ratings
N/A
0 Ratings
Interaction tracking

8.7
87%
548 Ratings
N/A
0 Ratings
Channel / partner relationship management

7.4
74%
186 Ratings
N/A
0 Ratings
Customer Service & Support

7.6
HubSpot CRM
76%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Case management

7.8
78%
354 Ratings
N/A
0 Ratings
Call center management

7.4
74%
305 Ratings
N/A
0 Ratings
Help desk management

7.5
75%
326 Ratings
N/A
0 Ratings
Marketing Automation

8.7
HubSpot CRM
87%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Lead management

8.7
87%
497 Ratings
N/A
0 Ratings
Email marketing

8.8
88%
495 Ratings
N/A
0 Ratings
CRM Project Management

7.9
HubSpot CRM
79%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Task management

8.3
83%
515 Ratings
N/A
0 Ratings
Billing and invoicing management

7.3
73%
239 Ratings
N/A
0 Ratings
Reporting

8.2
82%
481 Ratings
N/A
0 Ratings
CRM Reporting & Analytics

8.1
HubSpot CRM
81%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 3/3 features
HubSpot CRM ranks higher in 3/3 features
Forecasting

7.7
77%
404 Ratings
N/A
0 Ratings
Pipeline visualization

8.3
83%
504 Ratings
N/A
0 Ratings
Customizable reports

8.2
82%
493 Ratings
N/A
0 Ratings
Customization

7.8
HubSpot CRM
78%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 4/4 features
HubSpot CRM ranks higher in 4/4 features
Custom fields

8.4
84%
518 Ratings
N/A
0 Ratings
Custom objects

8.3
83%
431 Ratings
N/A
0 Ratings
Scripting environment

6.3
63%
133 Ratings
N/A
0 Ratings
API for custom integration

8.3
83%
333 Ratings
N/A
0 Ratings
Security

8.6
HubSpot CRM
86%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Single sign-on capability

8.7
87%
422 Ratings
N/A
0 Ratings
Role-based user permissions

8.5
85%
464 Ratings
N/A
0 Ratings
Social CRM

7.9
HubSpot CRM
79%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Social data

7.9
79%
344 Ratings
N/A
0 Ratings
Social engagement

7.9
79%
339 Ratings
N/A
0 Ratings
Integrations with 3rd-party Software

8.1
HubSpot CRM
81%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Marketing automation

8.5
85%
371 Ratings
N/A
0 Ratings
Compensation management

7.7
77%
217 Ratings
N/A
0 Ratings
Platform

7.2
HubSpot CRM
72%
MiCloud Connect
Feature Set Not Supported
N/A
HubSpot CRM ranks higher in 1/1 features
HubSpot CRM ranks higher in 1/1 features
Mobile access

7.2
72%
437 Ratings
N/A
0 Ratings
Cloud PBX

HubSpot CRM
Feature Set Not Supported
N/A
8.2
MiCloud Connect
82%
MiCloud Connect ranks higher in 5/5 features
MiCloud Connect ranks higher in 5/5 features
Hosted PBX

N/A
0 Ratings
7.5
75%
15 Ratings
Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
8.3
83%
15 Ratings
User templates

N/A
0 Ratings
8.0
80%
16 Ratings
Call reports

N/A
0 Ratings
8.6
86%
21 Ratings
Directory of employee names

N/A
0 Ratings
8.3
83%
27 Ratings
Call Management

HubSpot CRM
Feature Set Not Supported
N/A
8.6
MiCloud Connect
86%
MiCloud Connect ranks higher in 5/5 features
MiCloud Connect ranks higher in 5/5 features
Answering rules

N/A
0 Ratings
9.0
90%
24 Ratings
Call recording

N/A
0 Ratings
8.4
84%
23 Ratings
Call park

N/A
0 Ratings
8.7
87%
26 Ratings
Call screening

N/A
0 Ratings
8.6
86%
22 Ratings
Message alerts

N/A
0 Ratings
8.3
83%
23 Ratings
VoIP system collaboration

HubSpot CRM
Feature Set Not Supported
N/A
7.6
MiCloud Connect
76%
MiCloud Connect ranks higher in 4/4 features
MiCloud Connect ranks higher in 4/4 features
Video conferencing

N/A
0 Ratings
7.8
78%
8 Ratings
Audio conferencing

N/A
0 Ratings
9.0
90%
23 Ratings
Video screen sharing

N/A
0 Ratings
7.0
70%
4 Ratings
Instant messaging

N/A
0 Ratings
6.7
67%
5 Ratings
Mobile apps

HubSpot CRM
Feature Set Not Supported
N/A
6.2
MiCloud Connect
62%
MiCloud Connect ranks higher in 2/2 features
MiCloud Connect ranks higher in 2/2 features
Mobile app for iOS

N/A
0 Ratings
7.9
79%
14 Ratings
Mobile app for Android

N/A
0 Ratings
4.5
45%
12 Ratings
Attribute Ratings
- HubSpot CRM is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
- MiCloud Connect is rated higher in 1 area: Implementation Rating
Likelihood to Recommend

8.6
HubSpot CRM
86%
616 Ratings
7.5
MiCloud Connect
75%
63 Ratings
Likelihood to Renew

9.3
HubSpot CRM
93%
7 Ratings
8.6
MiCloud Connect
86%
42 Ratings
Usability

8.8
HubSpot CRM
88%
518 Ratings
8.0
MiCloud Connect
80%
21 Ratings
Availability

HubSpot CRM
N/A
0 Ratings
10.0
MiCloud Connect
100%
54 Ratings
Performance

HubSpot CRM
N/A
0 Ratings
5.1
MiCloud Connect
51%
18 Ratings
Support Rating

8.2
HubSpot CRM
82%
17 Ratings
3.5
MiCloud Connect
35%
32 Ratings
In-Person Training

HubSpot CRM
N/A
0 Ratings
6.0
MiCloud Connect
60%
3 Ratings
Online Training

HubSpot CRM
N/A
0 Ratings
2.0
MiCloud Connect
20%
12 Ratings
Implementation Rating

9.1
HubSpot CRM
91%
10 Ratings
9.6
MiCloud Connect
96%
61 Ratings
Product Scalability

HubSpot CRM
N/A
0 Ratings
7.6
MiCloud Connect
76%
5 Ratings
Likelihood to Recommend
HubSpot CRM
HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
Chief Innovation Advisor- UX Design
Vrunik SolutionsDesign, 11-50 employees
MiCloud Connect
Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
Director of Institutional Research
Lakeland UniversityHigher Education, 201-500 employees
Pros
HubSpot CRM
- Sequences- setting up email/call campaign sequences for automated emails.
- Automated emails shut off once the customer has responded so you can make a manual reply.
- Very user friendly for your sales or account manager staff.
- The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
- Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
- Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
- The ability to create new companies and HubSpot pulls in their financial information.
- The analytics section allows you to be able to see your daily progress.
- The dashboard helps you manage your pipeline for sales and productivity.
- The ability to see email templates made across your department is very helpful.
- User friendly!!!
Ministry Consultant
Injoy Stewardship SolutionsReligious Institutions, 11-50 employees
MiCloud Connect
- The system up-time has been 100% over 3 years.
- With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
- The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
Manager of IT Services
Angstrom GraphicsPrinting, 201-500 employees
Cons
HubSpot CRM
- There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
- The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
- Depending on list size, email sends can be slow as it sends in batches.
Director of Operations
MuteSixMarketing and Advertising, 51-200 employees
MiCloud Connect
- There are persistent problems with the app's functionality on mobile devices.
- At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
- Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
System Engineer
CognizantInformation Technology & Services, 10,001+ employees
Pricing Details
HubSpot CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Per Month [Unlimited Users]
HubSpot CRM Editions & Modules
Edition
Free Forever | $01 |
---|---|
CRM Bundle | $502 |
- Per Month [Unlimited Users]
- per month
Additional Pricing Details
—MiCloud Connect
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$2,099 per user/per month
MiCloud Connect Editions & Modules
Edition
Essentials | 20.991 |
---|---|
Premier | 26.591 |
Elite | 38.491 |
- per user/per month
Additional Pricing Details
—Likelihood to Renew
HubSpot CRM
HubSpot CRM 9.3
Based on 7 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
President
WeidertMarketing and Advertising, 11-50 employees
MiCloud Connect
MiCloud Connect 8.6
Based on 42 answers
Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
Account Executive
Solarus Technologies IncInformation Technology and Services, 11-50 employees
Usability
HubSpot CRM
HubSpot CRM 8.8
Based on 518 answers
I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
Account Executive
Virti, IncComputer Software, 11-50 employees
MiCloud Connect
MiCloud Connect 8.0
Based on 21 answers
I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
Temporary Administrative Assistant
Beacon Hill Staffing GroupReal Estate, 501-1000 employees
Reliability and Availability
HubSpot CRM
No score
No answers yet
No answers on this topic
MiCloud Connect
MiCloud Connect 10.0
Based on 54 answers
The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.

Verified User
Director in Information Technology
Insurance Company, 51-200 employeesPerformance
HubSpot CRM
No score
No answers yet
No answers on this topic
MiCloud Connect
MiCloud Connect 5.1
Based on 18 answers
Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
Director of Operations
The Mascia Law Firm11-50 employees
Support Rating
HubSpot CRM
HubSpot CRM 8.2
Based on 17 answers
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
Director of Client Care
Marketing NinjasMarketing and Advertising, 1-10 employees
MiCloud Connect
MiCloud Connect 3.5
Based on 32 answers
ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
Systems Administrator
On Center Software51-200 employees
In-Person Training
HubSpot CRM
No score
No answers yet
No answers on this topic
MiCloud Connect
MiCloud Connect 6.0
Based on 3 answers
I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.

Verified User
Executive in Information Technology
Telecommunications Company, 1-10 employeesOnline Training
HubSpot CRM
No score
No answers yet
No answers on this topic
MiCloud Connect
MiCloud Connect 2.0
Based on 12 answers
The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
Operations Analyst
Abacus Service CorporationStaffing and Recruiting, 201-500 employees
Implementation Rating
HubSpot CRM
HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
President
WeidertMarketing and Advertising, 11-50 employees
MiCloud Connect
MiCloud Connect 9.6
Based on 61 answers
Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
IT Director
Joe DiCristofanoMedical Devices, 51-200 employees
Alternatives Considered
HubSpot CRM
Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
Regional Head - Inside Sales
DarwinboxHuman Resources, 501-1000 employees
MiCloud Connect
Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
Chief Technology Officer
WR Hambrecht + Co51-200 employees
Scalability
HubSpot CRM
No score
No answers yet
No answers on this topic
MiCloud Connect
MiCloud Connect 7.6
Based on 5 answers
I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesReturn on Investment
HubSpot CRM
- If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
- The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
- The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
- For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
Director of Marketing
AAA Western and Central New YorkAutomotive, 501-1000 employees
MiCloud Connect
- At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
- Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
- Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
Project Specialist
RECO Equipment IncMachinery, 51-200 employees