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PagerDuty

PagerDuty

Overview

What is PagerDuty?

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

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Recent Reviews

PagerDuty Review

9 out of 10
February 05, 2024
Incentivized
We leverage PagerDuty for immediate support at events. This is leveraged to ensure we provide the needed service and timing is critical to …
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PagerDuty x Sales

8 out of 10
November 14, 2023
Incentivized
We use PagerDuty as an on call alerting tool to let us know when inbound sales leads or messages come to the company sales/info email. We …
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Streamline

8 out of 10
February 21, 2023
Incentivized
1. Automated deployment of infrastrucutre
2. Automation of issuing vpn certificates.
3. Automated reporting for various use cases
4. Aumated …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Professional

$25

Cloud
per month per user

Business

$49

Cloud
per month per user

Digital Operations

Contact Sales

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pagerduty.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $25 per month per user
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Product Details

What is PagerDuty?

PagerDuty, Inc. (NYSE:PD) provides digital operations management. Boasting organizations of all sizes as customers, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time. PagerDuty helps identify issues and opportunities in real time, and brings together the right people to fix problems faster, and to prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, allow teams to centralize their technology stack, view the health of their operations, and optimize efficiency within their toolsets. To learn more and try PagerDuty for free, visit www.pagerduty.com.

PagerDuty Screenshots

Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

PagerDuty Video

The PagerDuty Platform Overview

PagerDuty Competitors

PagerDuty Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.

PagerDuty starts at $25.

Splunk On-Call, xMatters, and OpsGenie are common alternatives for PagerDuty.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of PagerDuty are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(246)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
July 27, 2020

PagerDuty Rocks

Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used specifically by certain IT departments for alerting of overnight batch processing and day to day operational alerts.
  • On-call Scheduling
  • Notifications
  • Scheduling maintenance windows from the mobile app
  • Grouping alerts to prevent flooding
PagerDuty is great for IT shops looking for 24-7 alert coverage and on-call rotations.
  • Definitely positive ROI as systems can be configured to alert only when actual incidents are occurring
  • Provides a clear on-call rotation as users know when they are on/off call
Yes we have never experienced an outage with the service.
We use API calls when available to trigger incidents. Also we use SolarWinds plugin to trigger alerts.
NA
NA
There really is no comparison.
Support has always being very responsive and to the point. No concerns.
60
IT
Operational support teams and escalation points
  • On-Call Alerting
  • Escalation
  • NA
  • Root Cause Analysis
  • Predictive Alerting
Very happy with the solution
No
  • Product Features
  • Product Reputation
  • Vendor Reputation
Product Features: On-Call rotation, SMS/Push notifications
NA
  • Implemented in-house
No
Change management was minimal
  • Adoption
NA
No
Basic support is fine
No
Everytime we've used the chat feature we get instant support.
  • Navigation
  • On Call Scheduling
  • Maintenance Window
  • Scheduling a maintenance window could use a few less clicks
Yes
Great wish more features get added to mobile i..e scheduling maintenance window
Great product
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