PagerDuty Rocks
Updated July 27, 2020
PagerDuty Rocks
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
It is being used specifically by certain IT departments for alerting of overnight batch processing and day to day operational alerts.
- On-call Scheduling
- Notifications
- Scheduling maintenance windows from the mobile app
- Grouping alerts to prevent flooding
- Definitely positive ROI as systems can be configured to alert only when actual incidents are occurring
- Provides a clear on-call rotation as users know when they are on/off call
Yes we have never experienced an outage with the service.
We use API calls when available to trigger incidents. Also we use SolarWinds plugin to trigger alerts.
There really is no comparison.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes
Using PagerDuty
60 - IT
Operational support teams and escalation points
- On-Call Alerting
- Escalation
- Root Cause Analysis
- Predictive Alerting
Evaluating PagerDuty and Competitors
- Product Features
- Product Reputation
- Vendor Reputation
Product Features: On-Call rotation, SMS/Push notifications
PagerDuty Implementation
- Implemented in-house
Change management was minimal
- Adoption
PagerDuty Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Basic support is fine
Everytime we've used the chat feature we get instant support.
Using PagerDuty
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Navigation
- On Call Scheduling
- Maintenance Window
- Scheduling a maintenance window could use a few less clicks
Yes - Great wish more features get added to mobile i..e scheduling maintenance window