Scale Computing HC3 Reviews

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Anonymous | TrustRadius Reviewer
March 09, 2019

Scale HC3 vs. VMware

Score 8 out of 10
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Scale has been used in our environment to replace VMware. We decided to go with Scale because of the cost and the ease of use. All of our Server Infrastructure sits in Scale, and we also use a Secondary cluster at an offsite location for DR. This allows us to no longer have to support a Data Center full of physical servers or to pay obscene licensing fees for VMware, NetApp, and our Cisco UCS cluster.
  • Snapshots between clusters is fast, and functions without notice.
  • Management of all VMs through a single pane of glass in a web browser is very convenient.
  • Cloning machines from a "Golden" template is extremely quick and easy.
  • Scale could improve when it comes to increasing Virtual Disk size. Instead of having to create a second disk and then convert them into dynamic disks in Windows applications.
  • Allowing more than 4 HDDs to be assigned to a machine is also a pain point, as we have some DB servers that require at least 4 HDDs to function properly.
  • Making migration from a standard vmdk file easier than the current method would also be a good way to improve. Paying for Carbonite licensing is not something feasible for all organizations, and the other method is not guaranteed to work and can be quite tricky also.
Scale is well suited if you are looking to slim down a NOC or data center environment with large numbers of physical machines, to decrease the need for manually updating or upgrading machines on a regular basis. It also is well suited if you're looking for a way to escape the licensing costs associated with products like VMware. Also, if you cannot afford the ingress/egress fees of a Cloud solution, this also provides a reasonable alternative.
We run many web applications, file servers, and database servers using Scale HC3. All of them perform just as well if not better than in VMware. Scale HC3 allows us to determine how much of the machine is run off of Flash storage vs. Spinning Disk storage, which increases performance on mission-critical machines. We have several massive DB servers that run almost exclusively off of Flash storage now, and the performance increase on the Web Apps associated with these DBs has been remarkable compared to what it used to be when we were using VMware.
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Anonymous | TrustRadius Reviewer
March 09, 2019

Scale Computing: extreme value for to medium/large enterprise

Score 9 out of 10
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We use Scale Virtualization to host our core on-premises infrastructure. We have significantly reduced our physical server footprint.
  • Thorough and knowledgeable support staff.
  • Great pre/post support from sales/engineers.
  • Significant cost savings.
  • Further VM categorization options.
  • On-demand reporting.
  • Additional integration with cloud providers like Azure, AWS, Google.
Excellent for mid/large enterprises where virtualization is beneficial and costs savings is scrutinized. Ease of use and implementation allows for various IT staff to use the product.
Basic high demand applications: Print Server, File Server, Voicemail Server, Domain controller. Complex High Demand applications: IBM Cognos, Field Sales tool (CIS), MS-SQL.
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Anonymous | TrustRadius Reviewer
March 08, 2019

Scale: good basic hyperconverged system. DO NOT expect any support.

Score 2 out of 10
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Scale Computing has replaced our aging VMware datacenter environment. The HyperConverged, 10GB backend connectivity was attractive.
  • Ease of integration and management.
  • Lower cost compared to comparable HyperConverged systems.
  • Support is extremely lacking. We ran into an issue where migration from the old system into Scale Computing corrupted the existing server environment. They were unresponsive and the manager of support stated, "it wasn't our problem."
  • Misleading with regards to migration from old system to new. Time to migrate is much longer and more involved than indicated at the sales meeting.
  • Training is basic and scripted.
Great for small scale environments or remote locations needing localized datacenters. Less appropriate for large scale deployments or environments that have more robust data applications.
Financial systems and back end database servers perform well. The active directory, once migrated into the system, is fine. Migration of AD machines and emails systems are tricky. The new deployments become out of sync and are isolated from the domain. Fresh installs are a better fit for this system
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Anonymous | TrustRadius Reviewer
March 08, 2019

Scale HC3 review by small business.

Score 8 out of 10
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Scale is currently being used across our whole organization. Scale has helped address the problem of backup, server deployment, and virtualization. The Scale systems are easy to deploy in our current environment and have helped us reduce our demand for multiple individual pieces of hardware that are used for servers. We have taken 8-10 stand-alone machines and put them on the Scale system.
  • Scale has helped us automate our IT department and reduced the number of people required to manage the servers and hardware.
  • Scale protection of fail-over to other nodes is great protection for server failures.
  • Scales snapshot is a great tool to restore a server or computer quickly and efficiently.
  • I would like to see Scale offer file-level backup and restore as part of their package.
  • Scale can improve on their cloud backup system. It's still not perfected and needs some work. However, when it does work, it's a great tool.
  • Scales support has always been great but lately, I have seen a drop off in customer service.
Scale is a great option for small to mid-size businesses. The HC3 architect allows a company to combine servers and computers to one platform and maintain them easily. Scale is a great option for those needing the ability to restore backups quickly to reduce downtime. Scale is not a great option currently if you need to be able to restore just a one or a few files.
We run our critical inventor Cad software on the HC3 system. By doing this we are able to increase memory, if needed, for our servers and SQL servers. We run our critical ERP system on the HC3 system. By doing this we are able to increase memory if needed for our servers and SQL servers.
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Anonymous | TrustRadius Reviewer
March 06, 2019

Scale Computing's HC3: Hyper-converged Computing for Everyone!

Score 10 out of 10
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HC3 replaced our entire VMware stack of 3 host servers and 2 storage arrays. It hosts our Windows AD structural component servers (DHCP, DNS, AD Services) as well as a number of admin servers (security system, phone system, etc.). We went this route as a more cost-effective means, compared to a complete stack refresh.
  • Ease of setup: OOB setup was minimal and could be done by following the supplied Quick Start, although support was available.
  • Ease of use: deploying new resources or repurposing/cloning resources is super simple, with a clear GUI that is very intuitive.
  • Peace of mind: having a 3-node system with distributed compute and storage means more redundancy in case of any single component failure. Having all that run as part of the "OS" of the system is even better, as it's baked in: there's no set up like with a multi-home VMware implementation.
  • Great ROI: compared to a stack refresh, the HC3 came in at more than 50% less.
  • It could have been a bit easier to migrate existing VMs or physical machines into the cluster. Using Double Take was OK, but a bit expensive and somewhat tricky.
As a simpler, more cost-effective way to virtualize your infrastructure, I don't see a place this couldn't fit in well. While we aren't running any dedicated database-based applications (and so can't really speak to I/O contention or speed issues), several of our admin machines are running MS SQL Server and have not experienced any performance issues. Because of its expandability, I could see this in a smaller shop like ours, or as a niche in a larger infrastructure, or, if scaled properly, as a replacement for a large infrastructure VM host.
As mentioned, we run our entire company's Active Directory servers, including DNS, DHCP, AD on VMS inside the HC3. These form the backbone of all PC usage in the company, so they are critical. Migrating using the Double-Take methodology proved to be extremely smooth, allow a "clone" of a running AD server to migrate, then it cleanly shut down the existing server and startup on the HC3 exactly like the original machines.
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Anonymous | TrustRadius Reviewer
February 19, 2019

Scale HC3 in K-12

Score 7 out of 10
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Scale Computing HC3 is used as our primary means of virtualization/server hosting. We are a small environment of approximately 50 servers and have been running Scale HC3 for 2 years without issue.
  • The UI/UX is neat, well organized, and easy-to-use.
  • VM performance is on par with the other big name virtualization technologies in the market.
  • ROI is perfect for our size!
  • The UI/UX, though easy to use, could be enhanced to provide additional metrics for VMs.
  • 3rd party support for backup, or VM containers.
For a K-12 environment of very few employees, this solution is perfect for ease-of-use, and low-overhead management. Also, the solution has been solid performer over the past 2 years.
All of our mission-critical machines are hosted within the HC3 infrastructure. Without these machines, our environment would come to a complete stop.
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Anonymous | TrustRadius Reviewer
February 19, 2019

Scale will scale with us.

Score 10 out of 10
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HC3 is being used as our main datacenter server equipment and we have started rolling out throughout our fleet of vessels. The simplicity of the system means we need fewer employees to tend the IT systems.
  • Simplicity
  • Backup
  • Remote Management
  • Hyperconvergence
  • Adding international date format
  • Shrink option for HDD
  • Scheduling of backup to SMB path
Anywhere IT servers are required and cloud is not an option. This is the future.
Our ERP Suite
Our vessel management database
Our main fileserver
Scale computing runs everything at our company.
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Jon Brantner | TrustRadius Reviewer
September 24, 2018

Scale HC3 Review

Score 10 out of 10
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We replaced our entire physical server environment for a virtual scale environment. It is more economical to maintain and grow than a physical server environment. It provides many additional features including automated notifications of server issues or outages, visibility of server status and ability to remotely control a server the same as a physical server.
  • Centralized server management
  • Quick visibility of the health of the server environment. It provides tools to provide a quick glance at the infrastructure
  • Increased backup/redundancy of data without additional products or implementations
  • More server statistics in the environment window
  • History of CPU usage, disk space/usage/ net traffic. It is currently being monitored but not logged.
  • Ability to customize reports and automate the e-mailing of those reports.
It is a great virtualization product for the small to mid-sized market space.
Primarily it runs our Point of Sale infrastructure.
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Sam Paulissian | TrustRadius Reviewer
September 24, 2018

Scale Computing HC3, the right fit for SMB

Score 10 out of 10
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We use Scale Computing HC3 for our Hyper Cluster environment. We have been migrating our VMWare clients to the HC3 environment.
  • HC3 makes it very easy to set up VM clients. They provide graphical feedback of CPU Utilization and IOPs for each of the running clients.
  • Setting up snapshot schedule is a breeze.
  • With a DR Cluster, the snapshots can be transmitted to a DR Cluster for additional redundancy.
  • Rolling back to a previous snapshot is not as intuitive as other vendor offerings. You must clone the snapshot and then boot the clone to roll back to a previous snapshot.
For the small/medium business that needs a virtualized environment, I found HC3 to be more cost-effective. I no longer need to have a vendor for my SAN, a vendor for my servers and a vendor for my virtualization environment.
We run all of the servers that host our DB, email, and vertical market applications on the HC3 environment.
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Tyler Johnson | TrustRadius Reviewer
September 24, 2018

The small business best asset - Scale

Score 9 out of 10
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We implemented Scale Computing this year and it is being used as our production environment. We chose Scale due to its affordability and it being a hyper-converged solution. We were on old hardware storing all data locally on Hyper-V servers. The move to Scale gave us redundancy and flexibility at a lower price point than the competition.
  • Their customer support is the best I have ever experienced. On your first email or call you get a service tech that is ready to answer your question right away.
  • The implementation was fairly simple and converting VMs seemed like a breeze. It took some time, but it worked well.
  • My Microsoft licenses sometimes wouldn't pull over in the migrate process and I would have to re-enter my license code. I'm not sure if it depended upon the OS or why it didn't work 100% of the time.
For the typical small business, Scale is the perfect solution. Great customer service and help along the way.
We have a ERP software for manufacturing tracking built on an SQL back end and it runs smoothly on Scale. All accounts payable software along with the sales team CRM also successfully striving on this setup.
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Josh Cope | TrustRadius Reviewer
September 24, 2018

Scale HC3 - a great hyper-converged solution for SMB

Score 10 out of 10
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We use Scale to run all the virtual servers in our environment, including Windows file servers, active directory, DNS, and Exchange. We also have a DR cluster attached where we replicate all of those servers. This allows us, as a smaller company, to save on the cost of physical servers and have a reliable virtual environment.
  • Ease of use - initial setup is very simple, and setting up and using virtual machines through their GUI is even simpler.
  • Customer Support - super fast response times, and very knowledgeable staff. I wish all support teams I deal with were as good as Scale.
  • Scaleability - adding new nodes is a breeze.
  • Difficult to resize virtual hard drives.
With a combination of great pricing, ease of use, top-notch support, and scalability, Scale Computing really hits the mark for the small and medium business market. They really make things a lot easier for companies with minimal IT staff.
The most important business-critical application we run on HC3 is Exchange. Everyone knows how important e-mail is in today's business environment. I fully trust in our HC3 environment to keep it, along with our other critical applications running 100% of the time.
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Justin Hall | TrustRadius Reviewer
September 24, 2018

More Scale Please

Score 10 out of 10
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We currently use Scale Computing at our headquarters to host roughly 25 servers that range from application servers to file servers to domain controllers. Scale gave us simplicity to manage our infrastructure. It's also saving us on the bottom line.
  • The replication of VMs betweens nodes is incredibly fast. We can recover servers from snapshots very quickly.
  • We are saving on VMWare costs by not having to renew licenses for VMWare.
  • With Scale's next update, we'll have the capability to do file level restoration.
  • When migrating to Scale, it seemed like we we're basically 'tricking' the virtual machine into being a Scale file. So the ability to more easily migrate to Scale would be recommended.
  • As of right now, to restore a file, we basically restore an entire VM from a snapshot rather than restoring just that file.
  • A lesser option should be available for smaller offices that only have 2 virtual servers.
Cost alone, we no longer have VMware licenses, we could possibly move away from Veeam in the near future. Managing snapshots is much easier than VMWare. A non-technical person could learn Scale in less than a day.
We currently run all of our domain environment in Scale and several application servers. It's mostly file sharing and print services. We haven't noticed any decline in performance since moving to Scale.
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Patrick Taylor | TrustRadius Reviewer
April 04, 2018

Scale out performs

Score 10 out of 10
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We have moved most of our physical servers to Scale over the last few years and have added another cluster to our system for high availability. We have radius servers, domain controllers, DHCP servers, Exchange and SQL to name a few that are currently running on Scale. This cluster will be at another location as part of our DR as well. Ease of use and not having to worry about licensing is a huge plus not to mention their support is the best I have found. We serve over 8000 users each day on our network and Scale is a huge part of that.
  • Their support is amazing should you need. Although it has been very reliable.
  • Ease of use.
  • Performance
  • Scale-ability
  • For most shops their dashboard gives plenty of information; however, some of the more technical users may want a little more information. With that said it is improving.
It is perfect in a school setting because of the flexibility, ability to add more nodes on the fly and ease of use. They have great support available 24/7 which is extremely helpful since a lot of our work is done during non normal business hours.

I could see it being very useful in a medium business as well.
We ran a 1000 user mailbox Exchange server for 3 years on Scale and the performance was excellent. We are running about 40 different servers and they all perform very well.
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Rob Blackburn | TrustRadius Reviewer
January 30, 2018

Scale Computing HC3 - You won't Be Sorry

Score 9 out of 10
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Our servers, physical and VMware VMs, have all been migrated to Scale HC3. Our engineering, assembly and machining departments depend on our Scale system for access to their 3D data. Our self-developed ERP system and in-house Wiki both exist in our Scale environment as well. Additionally, our software and training departments request VMs to be created to aid in development and testing of our applications.
  • Scale provides a solid worry free VM environment for any SMB. We were looking to upgrade our VMware environment and found it quite daunting trying to piece together all the components necessary for a vm environment as well as the inevitable support contracts that would be scattered across different vendors. Scale combines everything you need into one turnkey solution. One appliance, one vendor, one support contract.
  • Companies with a limited IT staff or who would rather free their staff from the administration concerns of a typical vm environment will benefit greatly from a Scale HC3. It truly is plug and play. Even the system updates are automated, moving vms around the nodes in realtime while each node updates with no disruption to the VMs.
  • Built in High Availability, built in Load Balancing. Storage, Servers, VM os.. it's all self contained.
  • Working with the VMs (creating, deleting, cloning) is easier on an HC3 than on anything else I have seen.
  • I would like to have some access to the host system itself but I can see why it is locked away from the user. One of the main selling points of the system is it's hands free reliability. End users mucking things up would work against that.
  • I would like to see a bit more robust back up system to have a truly 100% self sustained VM environment. The system allows you to create snapshots very easily, both manual and scheduled. But it would be nice to be able to set up a backup/restore with deduplication to external locations.
We switched to Scale from a VMware environment and we couldn't be happier. Servers, Storage and Host OS are all combined into one self-contained system. If you are looking for a hands-off completely worry free VM environment I highly recommend Scale Computing. If you like to tinker and tweak your VM environment though you might not be happy with this because outside of the VMs themselves the system is 100% hands-off. You can create, remove, and clone VMs. You can configure their virtual hardware (number of nics, number and size of drives, etc.) You can import and export VMs as well as create snapshots manually or scheduled.

As far as the host system though, it just works. High availability is built in. Load balancing is built in. You can manually move VMs around if you wish but there is no need to. System updates are completely painless. You click to apply the update and the HC3 moves the VMs around to apply the updates to each node one at a time with no downtime or interruptions to the guest VMs. If a node does go down (which has not happened to us yet) you just replace the node and you're done.
Our engineering data needs to be available to our machinists, cnc programmers, and assemblers as well as our engineers. We run Autodesk Vault on a Windows Server vm on our HC3 and we have no issues with access to the data.
We also run a complete ERP system of our own design and development. This system handles everything from employee clock in/out to inventory to scheduling, to accounting, to HR. It is the lifeblood of our company and it runs on a dedicated vm in our HC3 system. An internet facing version of this ERP system also running in our HC3 is being set up for demo'ing to potential customers.
We also run various other systems unique to different departments (an inhouse wiki, jira issue tracking, customer support, software R&D)
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Brian Dunk | TrustRadius Reviewer
January 23, 2018

Simply Amazing, the Node Cluster that can't be beat!

Score 10 out of 10
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We use the Scale Computing HC3 across our whole organization to supply our Staff and customers with our software application. This infrastructure solves the issue we had with stability and redundancy when using servers in the past. Since purchasing and upgrading to this node cluster, we have never been happier or more confident in our solution to support our staff and clients.
  • Hardware redundancy. Although I haven't had a need to use it yet, I know that all main failure points of any hardware has a redundant secondary to pick up in any failures.
  • Easy upgrade; to update the Hyper visor or installing a new node is simple and easy to do. The configuration is a simple step by step process that even a non Techy person can follow.
  • Automatic Snapshots; with the latest update for automatic Snapshots & Backups, I can control what backup schedule I want and mange my snap shots with ease
  • VM Creation. I am constantly creating new Virtual machines for my programmers. With the easy to use tools provided by Scale, I can have a new VM up and running in seconds.
  • Automatic Exports. Although they have the ability to create scheduled snap shots, I am waiting on the tool to allow us to automatically create exporting schedules to a 3rd party NAS
  • Historical Reports, the Hypervisor allows us to see real-time reports of our cluster, but it would be nice to have detailed historical reports of this data to look for patterns in our software resources
I cannot really foresee where Scale Computing HC3 is less appropriate. They have different packages for clusters that works for small to large size businesses. We resell our software to other vendors to supply to their clients and we will only support the Scale Computing HC3 cluster to install our application due to its capabilities, easy to use and amazing support from their help desk. We started off as a small to medium size business when I was introduced to Scale. From there we have been slowly increasing in our business size. Scale follows along beside us and is able to assist in our expansion at a moment's notice.
Currently I have run the following applications critical to my business: Exchange 2013 & 2016, Active Directory 2008 & 2016, Sage CRM, Sage Accounting, LDAPs, Custom Applications, Sharepoint and many more. All applications I've installed have worked flawlessly on the Scale Computer HC3. Thanks to the assistance of their Support, I was even able to receive assistance in some of the install when I had questions about different drivers.
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Travis Smith | TrustRadius Reviewer
January 23, 2018

Scale Computing HC3 Review

Score 10 out of 10
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Scale Computing HC3 is being used across the organization to host several virtual server instances. It helps address our need for multiple, specialized, virtual servers, including redundant domain controllers, file servers, document management and enterprise resource planning servers. The separation of these server roles allows for finer control of potential downtime and reduces end-user impact.
  • Virtual machine snapshots are an absolute breeze to create, store and recover if needed.
  • The interface is incredibly intuitive and easy to use.
  • Remote virtual machine management can be completed completely through a web interface rather than Remote Desktop Services, reducing our vulnerability footprint.
  • The amount of RAM you specify when ordering the system is not completely available for virtual machines. You need to calculate the ability for VMs to fail over to remaining nodes in the event a single node fails.
  • Integration with backup product vendors is severely lacking, causing difficulty in backing up full snapshots off site.
  • The interface login is a simple username and password. It would be nice to integrate two-factor authentication to increase security.
Scale Computing HC3 is very well suited to the medium business running multiple, complex business applications needing separation of server instances. Additionally, the ability to create seamless fail over and redundancy make Scale Computing HC3 an ideal choice for business continuity.

Scale Computing HC3's price point makes it a difficult sell to smaller business who may have a need, but not the capital to invest at this level.
I have run Active Directory, DNS, DHCP and DFS on multiple servers with complete fail over. Additionally, I am running enterprise resource management, document management, a web server and auditing/monitoring on separate server instances all on the same Scale cluster. Overall the system is running flawlessly. Additionally, I have the peace of mind that the hardware is fault tolerant as well, providing instant fail over protection in the event a node goes down.
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Gerry Wisnoski | TrustRadius Reviewer
January 19, 2018

Time to Replace VMware ESXi and Microsoft Hyper-V with Scale HC3

Score 10 out of 10
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Scale Computing HC3 is being used across the whole organization with a cluster at the corporate office configured for full two-way replication with another cluster at a branch office. This provides complete disaster recovery capability for both sites. Performance of both clusters is outstanding. Operational maintenance is almost non-existent. Setting up replication required only providing the name and administrator credentials for the remote cluster -- amazingly simple and automatic.
  • Firmware updates are a non-event. They are released about twice a year and when you are ready to apply the update, you just click the button to authorize it. Then it just happens automatically, rolling from one server to the next with no down time. Of course you should verify that you have a full set of backups first and probably will want to do this during a "quieter" time but you could do it in the middle of a work day with only minor performance impact.
  • Any agent-based VM backup, like Veeam Backup & Replication, works fine.
  • I like that the failure of a disk drive is not a critical-level event. The cluster raises an alarm, automatically ensures that all data is re-duplicated, and a replacement disk is sent to you the next day for hot-swap. During the disk failure event all you have is just a little less disk storage available.
  • The HEAT system which automatically migrates active data between fast SSD disks and the usual spinning kind as required to meet your performance priorities, is completely hands off.
  • The recent addition of automatic disk data deduplication means better performance and less disk space usage.
  • Taking snapshots is almost instant and does not "cost" additional disk space.
  • Growth is amazingly simple and easy to do -- just rack another node, add it to the cluster then walk away -- in short time it's a fully functioning member of the cluster sharing the load.
  • HC3 Cloud Unity with Google Cloud Platform is an unmatched hybrid cloud solution. Usually hybrid Clouds require lots of very sophisticated networking to tie the local network to the cloud network -- Unity does all of this automatically and transparently -- the Cloud instance looks like it's on your local LAN. A single Scale HC3 web interface can manage your local and remote on-prem instances together with your cloud instance.
  • Scheduling of snapshots is fairly flexible but a little restricted when combined with Replication. Looking forward to the next major firmware release where this is scheduled to be improved.
  • There is a single-node server available for remote offices but it would be nice to have a two-node version for those small offices to be able to avoid all down time (for updates).
The entry level configuration for a completely redundant cluster is 3 small nodes for about $35,000. Currently the maximum size is 8 much larger capacity nodes, but there is a plan to increase that. Replication between clusters couldn't be any easier or automatic. The Scale HC3 architecture makes this platform an excellent candidate to exploit the tremendous I/O performance available with NVMe.
If your company provides services or support on a 24x7 basis you just can't ever be down. Exchange email, SQL Server databases, web servers, ERP App Servers, File & RDSH servers -- nothing can go down because you need it all of the time. There's no time for down time to do maintenance or increase capacity. Scale HC3 gives you all of that. Also, who wants to spend so much time keeping all of that virtualization infrastructure updated -- Scale HC3 remove 90-95% of the maintenance work required to keep a VMware or Hyper-V Cluster with shared storage secure and updated.
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Jason Weatherby | TrustRadius Reviewer
January 17, 2018

Net Admin

Score 10 out of 10
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We're converting our XenServer Virtual Infrastructure over to HC3 Scale. It's faster, easier to use and takes up less space. Setting up SCALE was easy. We rack mounted it, set it up in about 20 minutes. Since purchasing our first 3 servers, we recently just cut a PO to expand to 8. Overall, it's a great product.
  • Its simplicity is a load off my shoulders. There are not hours of forums I have to sift through.
  • No more licensing problems.
  • Remote support is a super easy.
  • I would like to see more information about my VMs
  • Historical Data would be nice such as 30 day chart for CPU usage.
We have migrated our Citrix Xen-App services off from Xen-Server and VMWare and moved them onto our new HC3 SCALE cluster and it has suited us very well.
We run our XenApp environment on SCALE and found that the speed of our VM servers has increased over XenServer 6.5. Utilizing HC3's DoubleTake Move software, we were able to migrate our VM's with just a few clicks. We also have a Domain Controller running on our SCALE Environment and login duration's have decreased dramatically.
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J. Power Hely | TrustRadius Reviewer
January 11, 2018

Solid option for SMBs who don't want to spend their time administering virtual environments.

Score 9 out of 10
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We use a Scale cluster as our primary computing infrastructure, hosting SQL, ERP, WMS, RDS Cluster, file storage, IIS, and some other minor server VMs. All our VMs are currently MS OSs.
  • Ease of setup and operation. We have a very small IT bench, and these individuals are not virtual infrastructure engineers. They have little to no experience in VM environments. Yet they have no problems standing up VMs, setting up or modifying replication, cloning, shifting VMs to other nodes, etc. They can modify resource draw easily (with one notable exception) and generally can stay out of the VM management world and stay in the server and application management worlds.
  • Hardware support. I can only recall one hardware issue we had. Rather than going back and forth, or trying to fix one part at a time to reduce costing, Scale had a new box to us I think the next day or the day after. Hard drive swap and we were back in business at 100%.
  • Tecahnical support. There are some minor headaches working outside of the normal hypervisor realms of Hyper-V/VMWare. But Scale support has been there to help us whenever we hit one of those stumbling blocks.
  • Modifying the size of an instantiated virtual hard drive. You can change memory/cpus core with a few mouse clicks, but hard drive size increases are time consuming, complicated, and annoying in the current environment.
  • There is some room for improvement with regards to SQL writes. The hyperconverged solution is exceptional in durability and reliability, but large quantity small size SQL writes seem to cause a speed bottleneck larger than one would expect given the power of the architecture. Could be caused by spanning between nodes?
  • Not sure if this is a Scale issue or an MS issue, but we have never been able to clone an RD server with all apps installed and add it to the RDS cluster; we have to clone a barebones server, install everything and build all the printer connections, and then add it to the cluster.
If you are a small to midsized company for whom cloud computing does not make financial sense (or a large company with reasons to keep things on-prem), Scale is a solid and cost-effective choice. It allows a low entry point, good scalability, and ease of operations even with a minimal IT team.
SQL is our most critical app, and we have seen a substantial increase in its environmental footprint in the past year. Save for some frustrations in increasing drive size (much easier to plan ahead and make your drives large, or to just add a second drive and spread), we have been able to handle our growing pains with some after-hours reboots.

Similarly, we have doubled the amount of servers in our RDS environment.
Read J. Power Hely's full review
Jon Rich | TrustRadius Reviewer
January 11, 2018

HC3 works for me!

Score 9 out of 10
Vetted Review
Verified User
Review Source
As a one person IT shop the Scale HC3 system made it easy for me to manage storage and it reduced the number of physical servers I had to maintain. It is used for all departments in our organization from a file server to a mapping server.
  • Their tech support is very good, though I have only had to call a couple of times over the last five years for minor issues.
  • Their sales staff keeps in touch on a regular basis. Some vendors will only call for a sale and assume everything is fine if they aren't hearing from you.
  • The user interface is easy to learn, from creating and scheduling snapshots to creating virtual machines for running test scenarios.
  • Scale Computing HC3 has met all of our company's needs.
I have used the Scale Computing HC3 system to save time by purchasing an appropriate server operating system license and delivering a fully functional server with less time and expense of a physical server. With any purchasing decision you have to weigh out costs and benefits and this system was a perfect fit for our business. They continue to grow and improve their products, so we will be able to continue using their system into the future.
We use virtual servers to house mission critical databases that are written to daily with large amounts of data with no issues. Our online backup software is able to connect with the virtual servers to add another layer of disaster recovery.
Read Jon Rich's full review
Nathan Beam | TrustRadius Reviewer
December 23, 2017

Scale Computing HC3 - Excellent and Unique Hyper-Converged Platform with a few Rough Edges

Score 7 out of 10
Vetted Review
Verified User
Review Source
Scale HC3 is being used to virtualize a large portion of our physical IT stack.

We purchased it for the following reasons:

1. Simplify administration of our infrastructure.
2. Provide out-of-the box High-Availability and/or near High-Availability for critical systems
3. Decrease TCO for our physical infrastructure
4. Simplify our infrastructure by collapsing all of the requirements for a clustered virtualization solution down into one software/hardware stack, including compute, storage, and networking.
5. Decrease deployment time for new environments. Using near-instant thin-cloning we can deploy multiple systems in a very short amount of time.
6. SCALE provided a solid platform alternative to other traditional high-availability solutions, like SQL Clustering. In this case we simplify life by deploying SQL server's as stand-alone but because they are virtual and on a Hyper-Converged platform, they are HA by default. So we get a lot of the benefits of SQL clustering without the headache and complexity of actual SQL clustering.
  • Scale has focused on ease-of-management and it shows. Their UI is incredible and easily the best in the industry.
  • SCRIBE - the underlying storage layer is brilliant and if you are a techie, worth taking a closer look. The way SCALE has done storage for hyper-converged is very different from almost all of the other major players in a very good way. SCRIBE VM snapshots and cloning is incredible, very fast, very efficient.
  • Simplified licensing model - NO VMWARE - this is a big deal. Scale has built-the-entire-stack from almost the ground up. You only have one company to deal with when it comes to licensing your hyper-converged stack. Furthermore, all SCALE HC3 clusters have ALL FEATURES. There is no nickel-and-dime (and arm-n-leg) for additional functionality.
  • I think the company has been focused on the SMB market and as a result are not familiar with dealing with the issues and concerns of either larger companies/deployments and/or companies like ours which service larger clients. We have no tolerance for unscheduled downtime. When it comes to dealing with support they are mostly all very knowledgeable but they seem a bit green when it comes to understanding how "serious" uptime is for their customers that are running mission-critical systems.
  • I think the company has been focused on the SMB market, and as a result I get the impression they are not overly familiar with companies that run mixed and/or more highly-demanding workloads. We are pushing our cluster hard. We run a heavy mix of both virtualized SQL and WEB tier systems. Based on multiple interactions with the company, I don't think they have very many customers operating in this space and as a result, the platform hasn't been as well vetted based on these kinds of workloads. That said, I realize that virtualizing multiple busy database servers on a single platform is huge ask. All of the above being said... we have not had any system failures that have impacted any of our production VM's and by-and-large the platform is pretty darn solid. We are seeing some performance hits, particularly around storage, as our cluster gets more busy however we haven't done wide-spread performance testing to get an accurate measurement and I believe scribe is dynamically tiering data to keep our busiest systems running effectively. I guess I would like to just see a higher "low watermark" for storage performance on VM's.
  • Support is overall very responsive however in-depth issues can drag-on a bit, which is understandable.
  • They are still missing some features such as role-based administrative access which are important to, once again, larger companies and/or those who service larger companies.
  • All-in-all - Scale has historically targeted SMB - and as a result they have a ton of core strengths that are unique to their company and their product. However, in focusing on this market segment, I think they have a bit of tunnel-vision which has resulted in them missing some crucial areas for businesses that take their IT very serious because it is a critical part of their service delivery/day-to-day operations.
Based on my experience, I think smaller SMB shops that want to simplify their infrastructure and primarily have a mix of light-weight systems (Domain Controllers, Web Servers, some SQL but not a ton, File Servers, etc.) are the "perfect fit" for SCALE.

I think if they straighten out a few of the kinks in their process and product, they will actually be a perfect fit for us. That all said, this probably sounds overly negative so I will state that I am very glad that we went with SCALE HC3 and in retrospect, I wouldn't change that decision. I think they are one of the best hyper-converged platforms on the market.

If you are looking at an IT refresh and you realize you also are using a mix of a bunch of different products and platforms to achieve high-availability, to provide backup and recovery, etc, etc, SCALE could very well be an excellent fit for you because you can collapse all of that "stuff" into one platform that by-and-large does it all very well.
We have several applications that are "mission critical" that were candidates for more complex solutions like SQL Clustering. We opted to virtualize those on SCALE instead which was drastically easier and honestly "less fragile" because there are few "moving parts".

Scale has also decreased our dependency on more complex and typically much more expensive TCO, SAN storage.

We have drastically simplified our onsite backup and recovery by using scheduled snapshots.
Read Nathan Beam's full review
Scott White | TrustRadius Reviewer
December 11, 2017

ScCale Hyperconvergence - No Pain all Gain

Score 9 out of 10
Vetted Review
Verified User
Review Source
Our existing infrastructure was getting old. The hardware was excellent and provided more than adequate performance. Apart from the insecurity of age the only complaints were from the IT team. It was taking too much work to maintain.

The 3 node Scale cluster replacees and aging infrastructure of Linux Red Hat/HP hosts running 80% of the company's virtual servers. The Scale cluster will essentially run our company. When all VMs have been moved over to the cluster It will encompass Windows a windows domain controller, our MRP system, several database servers, analytics, and server and network monitoring appliances. A remote Scale node acts as a backup to the cluster and maintains daily backups with varying retention to reflect daily, weekly and monthly, and quarterly backups. We have moved about 30% of the infrastructure to the scale cluster.
  • The ease of use of the Scale interface is fantastic. All the basics are within easy reach and more complex tools are readily accessible. I'm used to simple interfaces meaning limited scope and simplistic products. But the scale interface is on top of a very sophisticated and powerful system. The interface works so well it needs no training to use - having said that training always helps.
  • Scale's Remote replication is fantastic. Setting up and applying a schedule and setting a lifespan for the replicated images was a breeze. Initiating the replication was a single click and the replication was fast. Replicated VM's could be cloned and started in seconds. Restoring data for users was so fast my users were not ready to deal with the quick results.
  • Scales continually impresses me with the way the product is maturing. Their product road map is not merely a future wish list. New features are regularly being delivered and delivered on schedule.
  • Installation and set up is FAST. the longest part was mounting the hardware and connecting the interfaces. Scale technicians held my hand from power on to instantiating a new VM. It mas more of a formality than a necessity.
  • Their tech support is effective. The best I have ever seen. Their staff are astute and great communicators. Follow up is quick, and they often log in and resolve the problem without my having to generate and upload logs. They minimise my work and maximise interaction. The unusual part is how they communicate among themselves. On a single issue i spoke to multiple staff and they all were aware of case. I never had to repeat the details of the problem or the steps taken.
  • We have been importing all of our VM's fairly easily. There is a need for improvement with the import process for non HC3 VMs. It works but is the only poorly executed part of the HC3 environment i have come across. It's as if in the design of the product Scale only thought companies would be creating and working with new VM's., and forgot completely about migrations from other systems. HC3 easily imports and exports Scale VM's directly from the Interface in a single step. But, non HC3 images, even if they are qcow2 images just like HC3's, require a multi-step process. Having said that, the process is not complex at all. Apparently this will be corrected in a future release.
  • Pricing. Wow! A friend in another company opted for a competing HCI system. It took about 3 months to get the system fully installed and stable. But the ongoing costs of licensing Vmware and paying hardware maintenance have forced them to reconsider their purchase. They are desperate to cut costs and are planning to pull out VMware and go with KVM. With Scale I paid less and got at least equal performance without any configuration headaches.
  • That raises another point. The HC3 system is fully integrated all in one solution. All the components needed for HCI, Virtualisation, VM Management, Integrated and distributed storage, and redundancy are included and fully supported. One neck to wring.
  • As mentioned, Scale needs to refine the rocess used for importing non-native VM's. It is a multi step process that "fools" HC3 into thinking it a native VM. All of our VMs, except for one, are KVM. I can't comment on importing other image formats.
  • HC3 has all the basics covered and does a fantastic job under the sheets. but is lagging in more modern features .Scale needs to provide applications under HC3. A "cloud" type storage service that VM's could tap into directly. A database service which would reduce the need for us to maintain database servers. A containerisation service would be an excellent addition. Currently we have to run containers in a VM, which is not optimal.
  • Missing is a simple way of upgrading storage. Disks are hot swappable., but upgrading storage requires a lot of work.
Scale hits the sweet spot for the SMB market. The product and support are what a small company needs to get into the efficiencies the big boys enjoy and does it without the costs they pay. They do a great job of lifting SMBs into the true disaster recovery. I think it would be overkill where files sharing is a major activity. We are keeping only user folders on our hosted VMs. We use Synology appliances for shared storage and for hosting data on our DMZ accessed by external clients.
Our infrastructure scales great with HC3 (pun not intended.) We have been adding VM's cloning images for testing and development without anxiety. before we were constrained by the resources of a single machine- we were consistently running out of memory or disk space. We were chasing resources across the network, porting VM's wherever we could find room. The cluster environment is like a diving into an ocean. All the resources are accessible. This simplifies development and allows me to respond with a big "YES" to my users instead of "Maybe tomorrow, i'll let you know"
Read Scott White's full review
Tom Blazek | TrustRadius Reviewer
December 06, 2017

Scale Computing -> Best Value

Score 9 out of 10
Vetted Review
Verified User
Review Source
Scale Computing is being used as our primary server cluster across the whole organization. We have it hosting 20+ servers. It's very easy to use and virtually maintenance free. It has freed up a lot of my time, to be honest, I don't even think about it anymore because it just works.
  • Setting up and provisioning a new VM is super simple.
  • I come from a VMWare environment but the Scale UI is very easy to understand. I can imagine for someone new they would be able to learn the task of managing the cluster very easily.
  • Snapshots and clones are processed super fast.
  • I would like to be able to see actual disk availability instead of the raw number of TB.
  • The ability to copy and paste from your local machine to a VM seems like missing functionality, it is very useful to have.
  • I guess it's not a problem specifically with Scale, probably more with KVM and backup vendors but I really did enjoy having a backup system that worked across the whole hypervisor, it just simplified things a lot.
  • I would like to see the breakdown of the VMs and the amount of RAM they are consuming changed a bit. If its a VM with less than 6 GB it doesn't show on the dashboard. Maybe if it was a pie chart it would be easier? Not sure but just something different would be nice so you could see all the VMs.
I feel Scale Computing is well suited for any small or medium business that needs more than 1 physical server. The ease of use and capabilities of the cluster are really unmatched for the price. I like how all the features are included for one price. I could even see it being used in a larger enterprise environment.
We run in-house Exchange, SQL, MySQL, and Apache web servers. They run flawlessly. The only problems I have are with the individual applications themselves, never at the infrastructure level. When I bought the system they didn't have SSD out yet, so I can't speak about the ability to portion out the SSD across VMs but it looks super awesome!
Read Tom Blazek's full review
Jason Grilo | TrustRadius Reviewer
December 06, 2017

Scale HC3 First Impressions

Score 5 out of 10
Vetted Review
Verified User
Review Source
We started working with a client that recently deployed a 4 node SCALE HC3 cluster. Our role was to help transition them from VMware/HyperV VM's to be on Scale HC3 instead.

It is being used now for 90% of all services/vms within the company. They still have a couple physical servers due to the complexity of moving those to Scale Computing HC3, this in addition to using the volume of storage they have on the physical servers.

The main business problem it addressed was stability and simplifying the environment. The HC3 cluster gives them the stability and redundancy they needed to ensure they have great uptime!
  • Simplifying building and running a Hypervisor Cluster for redundancy and uptime.
  • Fast deployment/snapshotting
  • Great technical support, really fast.
  • Expanding volumes is cumbersome (have to clone the vm and make the drive bigger)
  • Little support for UPS and network shutdowns
  • Tricky to migrate VM's to HC3 unless you use their paid software product
  • GUI is pretty simple and barebones, feels like it limits what you can do.
We would recommend a customer look at Scale HC3 if they want a simple/fast way to deploy a clustered environment. The price point on a Scale Computing HC3 cluster isn't very appealing compared to a HyperV cluster build with a SAN, but we understand the power behind the all-in-one approach of Scale HC3.
Our application/server set is a mixed Windows Server/Desktop VM world with a healthy dose of Linux CentOS VMs. We enjoy how quickly we are able to take a node offline and all VM's will move gracefully on their own. The Scale Computing HC3 system seems to keep all nodes balanced without much thought from our end. The redundant networks work great and we have done testing by pulling a switch and watching the networks fail over without missing a beat!
Read Jason Grilo's full review
Mikolay Bujak | TrustRadius Reviewer
February 05, 2018

Three year review of Scale's HC3

Score 8 out of 10
Vetted Review
Review Source
The HC3 was implemented by a client as a company-wide infrastructure replacement for both physical systems as well as an existing VMware cluster. It replaced 7 physical servers that were quite old, and the two node VMware cluster had one host that was past it's prime. VMware needed to be upgraded, and after looking at the hardware and software costs, the HC3 was a simple decision.
  • Ease of Use - the interface is simple, clean, and intuitive enough that if you have ever used any virtualization platform you really don't need any training to get going.
  • Ease of Implementation - Once the hardware is mounted, a configuration was performed remotely by scale. They assisted in switch setup by providing requirements, and the cluster itself was done by a technician on the phone with you. It was really running a few commands to initialize the cluster and after that, anything that came up they took care of.
  • We had a node failure, and nobody knew. The system kept chugging along without interruption (that anyone could tell). After one phone call, we had the replacement the next day. The cluster was reinitialized and everything worked without having to schedule any downtime.
  • System updates are essentially a click of a button. Everything then is handled behind the scenes. I had one update timeout, and a quick call later (on a Saturday no less), it was deduced that it was a timeout issue. After adjusting the timeout, the update ran fine.
  • The trade off for many of the complexities of management are taken care of behind the scenes, is that you are limited on many of the configuration options one is used to in other virtualization platforms. That is not to say it is by any means simplistic or inflexible and if you are looking for a system that does not require weeks of training and experience to manage, this is it.
  • With the simplicity of the interface, troubleshooting some issues like email notifications can become difficult.
  • If you have a small infrastructure that is moving into a hybrid cloud environment, it can be a bit cost prohibitive.
It's great if you need an infrastructure in a box. With the added benefits of being able to scale up and provide replication across multiple locations, it really does do much of what may be needed. It is particularly well suited for simpler environments where you may not need all of the virtual networking, and complex storage options in VMware.
We've run everything from Domain Controllers, to file services to ERP systems without any issues. The fact that the cluster holds up well during a node failure has really helped, especially mission critical software such as Syspro. Reboot times are very fast on virtual systems, so even if there is a software based issue, rebooting is not the inconvenience that it used to be.
Read Mikolay Bujak's full review

About Scale Computing HC3

Scale Computing offers edge computing, virtualization, and hyperconverged solutions for customers around the globe. Scale Computing HC3® software promises to eliminate traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications. The vendor says that, using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects problems in the infrastructure in real-time, enabling applications to achieve maximum uptime even when local IT resources and staff are scarce. The vendor says ease-of-use, high availability, and TCO are key differentiators. The product works for distributed enterprises, global retailers, and SMBs alike.

According to the vendor, key features and benefits include:

  • Install in less than an hour
  • Deploy new VMs in minutes
  • Built-in Browser-based Management
  • Software-defined, hybrid storage system with automated tiering
  • Fully integrated, cluster-wide resource utilization and alerts
  • Single vendor support experience, no disparate systems to integrate
  • Integrated all-in-one appliance
  • Scale-out Architecture
  • Mix and match new nodes
  • Incremental resources improve performance of existing workloads
  • Fast and easy to expand, no downtime required
  • No additional licensing required
  • Start small and grow as your business grows
  • No forklift upgrades

Scale Computing HC3 Features

Has featureSimplicity
Has featureHigh Availability
Has featureScalability

Scale Computing HC3 Videos (4)

Scale Computing HC3 Downloadables

Scale Computing HC3 Integrations

Leostream, Cloud Unity - Google

Scale Computing HC3 Competitors

VMware vCenter Server, VMware ESXi, Nutanix AOS, Hyper-V, HPE SimpliVity (formerly OmniCube)


  • Does not have featureFree Trial Available?No
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
HC12008,500Per Node
HC1250D15,170Per Node
HC12509,665Per Node
HC1250DF16,750Per Node
HC5250D25,700Per Node

Pricing shown in U.S. Dollar. Pricing for other regions available on request.

Scale Computing HC3 Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Scale Computing HC3 Support Options

 Paid Version
Live Chat
Social Media
Video Tutorials / Webinar

Scale Computing HC3 Technical Details

Deployment Types:On-premise
Operating Systems: Windows, Linux, Unix
Mobile Application:No
Supported Countries:North America, EMEA, Australia
Supported Languages: English