Reviews (51-75 of 153)
- Their support is amazing should you need. Although it has been very reliable.
- Ease of use.
- For most shops their dashboard gives plenty of information; however, some of the more technical users may want a little more information. With that said it is improving.
I could see it being very useful in a medium business as well.
- Hardware redundancy. Although I haven't had a need to use it yet, I know that all main failure points of any hardware has a redundant secondary to pick up in any failures.
- Easy upgrade; to update the Hyper visor or installing a new node is simple and easy to do. The configuration is a simple step by step process that even a non Techy person can follow.
- Automatic Snapshots; with the latest update for automatic Snapshots & Backups, I can control what backup schedule I want and mange my snap shots with ease
- VM Creation. I am constantly creating new Virtual machines for my programmers. With the easy to use tools provided by Scale, I can have a new VM up and running in seconds.
- Automatic Exports. Although they have the ability to create scheduled snap shots, I am waiting on the tool to allow us to automatically create exporting schedules to a 3rd party NAS
- Historical Reports, the Hypervisor allows us to see real-time reports of our cluster, but it would be nice to have detailed historical reports of this data to look for patterns in our software resources
- Virtual machine snapshots are an absolute breeze to create, store and recover if needed.
- The interface is incredibly intuitive and easy to use.
- Remote virtual machine management can be completed completely through a web interface rather than Remote Desktop Services, reducing our vulnerability footprint.
- The amount of RAM you specify when ordering the system is not completely available for virtual machines. You need to calculate the ability for VMs to fail over to remaining nodes in the event a single node fails.
- Integration with backup product vendors is severely lacking, causing difficulty in backing up full snapshots off site.
- The interface login is a simple username and password. It would be nice to integrate two-factor authentication to increase security.
Scale Computing HC3's price point makes it a difficult sell to smaller business who may have a need, but not the capital to invest at this level.
- Firmware updates are a non-event. They are released about twice a year and when you are ready to apply the update, you just click the button to authorize it. Then it just happens automatically, rolling from one server to the next with no down time. Of course you should verify that you have a full set of backups first and probably will want to do this during a "quieter" time but you could do it in the middle of a work day with only minor performance impact.
- Any agent-based VM backup, like Veeam Backup & Replication, works fine.
- I like that the failure of a disk drive is not a critical-level event. The cluster raises an alarm, automatically ensures that all data is re-duplicated, and a replacement disk is sent to you the next day for hot-swap. During the disk failure event all you have is just a little less disk storage available.
- The HEAT system which automatically migrates active data between fast SSD disks and the usual spinning kind as required to meet your performance priorities, is completely hands off.
- The recent addition of automatic disk data deduplication means better performance and less disk space usage.
- Taking snapshots is almost instant and does not "cost" additional disk space.
- Growth is amazingly simple and easy to do -- just rack another node, add it to the cluster then walk away -- in short time it's a fully functioning member of the cluster sharing the load.
- HC3 Cloud Unity with Google Cloud Platform is an unmatched hybrid cloud solution. Usually hybrid Clouds require lots of very sophisticated networking to tie the local network to the cloud network -- Unity does all of this automatically and transparently -- the Cloud instance looks like it's on your local LAN. A single Scale HC3 web interface can manage your local and remote on-prem instances together with your cloud instance.
- Scheduling of snapshots is fairly flexible but a little restricted when combined with Replication. Looking forward to the next major firmware release where this is scheduled to be improved.
- There is a single-node server available for remote offices but it would be nice to have a two-node version for those small offices to be able to avoid all down time (for updates).
- Its simplicity is a load off my shoulders. There are not hours of forums I have to sift through.
- No more licensing problems.
- Remote support is a super easy.
- I would like to see more information about my VMs
- Historical Data would be nice such as 30 day chart for CPU usage.
Scale Computing HC3 Review: "Solid option for SMBs who don't want to spend their time administering virtual environments."
- Ease of setup and operation. We have a very small IT bench, and these individuals are not virtual infrastructure engineers. They have little to no experience in VM environments. Yet they have no problems standing up VMs, setting up or modifying replication, cloning, shifting VMs to other nodes, etc. They can modify resource draw easily (with one notable exception) and generally can stay out of the VM management world and stay in the server and application management worlds.
- Hardware support. I can only recall one hardware issue we had. Rather than going back and forth, or trying to fix one part at a time to reduce costing, Scale had a new box to us I think the next day or the day after. Hard drive swap and we were back in business at 100%.
- Tecahnical support. There are some minor headaches working outside of the normal hypervisor realms of Hyper-V/VMWare. But Scale support has been there to help us whenever we hit one of those stumbling blocks.
- Modifying the size of an instantiated virtual hard drive. You can change memory/cpus core with a few mouse clicks, but hard drive size increases are time consuming, complicated, and annoying in the current environment.
- There is some room for improvement with regards to SQL writes. The hyperconverged solution is exceptional in durability and reliability, but large quantity small size SQL writes seem to cause a speed bottleneck larger than one would expect given the power of the architecture. Could be caused by spanning between nodes?
- Not sure if this is a Scale issue or an MS issue, but we have never been able to clone an RD server with all apps installed and add it to the RDS cluster; we have to clone a barebones server, install everything and build all the printer connections, and then add it to the cluster.
Similarly, we have doubled the amount of servers in our RDS environment.
- Their tech support is very good, though I have only had to call a couple of times over the last five years for minor issues.
- Their sales staff keeps in touch on a regular basis. Some vendors will only call for a sale and assume everything is fine if they aren't hearing from you.
- The user interface is easy to learn, from creating and scheduling snapshots to creating virtual machines for running test scenarios.
- Scale Computing HC3 has met all of our company's needs.
Review: "Scale Computing HC3 - Excellent and Unique Hyper-Converged Platform with a few Rough Edges"
We purchased it for the following reasons:
1. Simplify administration of our infrastructure.
2. Provide out-of-the box High-Availability and/or near High-Availability for critical systems
3. Decrease TCO for our physical infrastructure
4. Simplify our infrastructure by collapsing all of the requirements for a clustered virtualization solution down into one software/hardware stack, including compute, storage, and networking.
5. Decrease deployment time for new environments. Using near-instant thin-cloning we can deploy multiple systems in a very short amount of time.
6. SCALE provided a solid platform alternative to other traditional high-availability solutions, like SQL Clustering. In this case we simplify life by deploying SQL server's as stand-alone but because they are virtual and on a Hyper-Converged platform, they are HA by default. So we get a lot of the benefits of SQL clustering without the headache and complexity of actual SQL clustering.
- Scale has focused on ease-of-management and it shows. Their UI is incredible and easily the best in the industry.
- SCRIBE - the underlying storage layer is brilliant and if you are a techie, worth taking a closer look. The way SCALE has done storage for hyper-converged is very different from almost all of the other major players in a very good way. SCRIBE VM snapshots and cloning is incredible, very fast, very efficient.
- Simplified licensing model - NO VMWARE - this is a big deal. Scale has built-the-entire-stack from almost the ground up. You only have one company to deal with when it comes to licensing your hyper-converged stack. Furthermore, all SCALE HC3 clusters have ALL FEATURES. There is no nickel-and-dime (and arm-n-leg) for additional functionality.
- I think the company has been focused on the SMB market and as a result are not familiar with dealing with the issues and concerns of either larger companies/deployments and/or companies like ours which service larger clients. We have no tolerance for unscheduled downtime. When it comes to dealing with support they are mostly all very knowledgeable but they seem a bit green when it comes to understanding how "serious" uptime is for their customers that are running mission-critical systems.
- I think the company has been focused on the SMB market, and as a result I get the impression they are not overly familiar with companies that run mixed and/or more highly-demanding workloads. We are pushing our cluster hard. We run a heavy mix of both virtualized SQL and WEB tier systems. Based on multiple interactions with the company, I don't think they have very many customers operating in this space and as a result, the platform hasn't been as well vetted based on these kinds of workloads. That said, I realize that virtualizing multiple busy database servers on a single platform is huge ask. All of the above being said... we have not had any system failures that have impacted any of our production VM's and by-and-large the platform is pretty darn solid. We are seeing some performance hits, particularly around storage, as our cluster gets more busy however we haven't done wide-spread performance testing to get an accurate measurement and I believe scribe is dynamically tiering data to keep our busiest systems running effectively. I guess I would like to just see a higher "low watermark" for storage performance on VM's.
- Support is overall very responsive however in-depth issues can drag-on a bit, which is understandable.
- They are still missing some features such as role-based administrative access which are important to, once again, larger companies and/or those who service larger companies.
- All-in-all - Scale has historically targeted SMB - and as a result they have a ton of core strengths that are unique to their company and their product. However, in focusing on this market segment, I think they have a bit of tunnel-vision which has resulted in them missing some crucial areas for businesses that take their IT very serious because it is a critical part of their service delivery/day-to-day operations.
I think if they straighten out a few of the kinks in their process and product, they will actually be a perfect fit for us. That all said, this probably sounds overly negative so I will state that I am very glad that we went with SCALE HC3 and in retrospect, I wouldn't change that decision. I think they are one of the best hyper-converged platforms on the market.
If you are looking at an IT refresh and you realize you also are using a mix of a bunch of different products and platforms to achieve high-availability, to provide backup and recovery, etc, etc, SCALE could very well be an excellent fit for you because you can collapse all of that "stuff" into one platform that by-and-large does it all very well.
Scale has also decreased our dependency on more complex and typically much more expensive TCO, SAN storage.
We have drastically simplified our onsite backup and recovery by using scheduled snapshots.
The 3 node Scale cluster replacees and aging infrastructure of Linux Red Hat/HP hosts running 80% of the company's virtual servers. The Scale cluster will essentially run our company. When all VMs have been moved over to the cluster It will encompass Windows a windows domain controller, our MRP system, several database servers, analytics, and server and network monitoring appliances. A remote Scale node acts as a backup to the cluster and maintains daily backups with varying retention to reflect daily, weekly and monthly, and quarterly backups. We have moved about 30% of the infrastructure to the scale cluster.
- The ease of use of the Scale interface is fantastic. All the basics are within easy reach and more complex tools are readily accessible. I'm used to simple interfaces meaning limited scope and simplistic products. But the scale interface is on top of a very sophisticated and powerful system. The interface works so well it needs no training to use - having said that training always helps.
- Scale's Remote replication is fantastic. Setting up and applying a schedule and setting a lifespan for the replicated images was a breeze. Initiating the replication was a single click and the replication was fast. Replicated VM's could be cloned and started in seconds. Restoring data for users was so fast my users were not ready to deal with the quick results.
- Scales continually impresses me with the way the product is maturing. Their product road map is not merely a future wish list. New features are regularly being delivered and delivered on schedule.
- Installation and set up is FAST. the longest part was mounting the hardware and connecting the interfaces. Scale technicians held my hand from power on to instantiating a new VM. It mas more of a formality than a necessity.
- Their tech support is effective. The best I have ever seen. Their staff are astute and great communicators. Follow up is quick, and they often log in and resolve the problem without my having to generate and upload logs. They minimise my work and maximise interaction. The unusual part is how they communicate among themselves. On a single issue i spoke to multiple staff and they all were aware of case. I never had to repeat the details of the problem or the steps taken.
- We have been importing all of our VM's fairly easily. There is a need for improvement with the import process for non HC3 VMs. It works but is the only poorly executed part of the HC3 environment i have come across. It's as if in the design of the product Scale only thought companies would be creating and working with new VM's., and forgot completely about migrations from other systems. HC3 easily imports and exports Scale VM's directly from the Interface in a single step. But, non HC3 images, even if they are qcow2 images just like HC3's, require a multi-step process. Having said that, the process is not complex at all. Apparently this will be corrected in a future release.
- Pricing. Wow! A friend in another company opted for a competing HCI system. It took about 3 months to get the system fully installed and stable. But the ongoing costs of licensing Vmware and paying hardware maintenance have forced them to reconsider their purchase. They are desperate to cut costs and are planning to pull out VMware and go with KVM. With Scale I paid less and got at least equal performance without any configuration headaches.
- That raises another point. The HC3 system is fully integrated all in one solution. All the components needed for HCI, Virtualisation, VM Management, Integrated and distributed storage, and redundancy are included and fully supported. One neck to wring.
- As mentioned, Scale needs to refine the rocess used for importing non-native VM's. It is a multi step process that "fools" HC3 into thinking it a native VM. All of our VMs, except for one, are KVM. I can't comment on importing other image formats.
- HC3 has all the basics covered and does a fantastic job under the sheets. but is lagging in more modern features .Scale needs to provide applications under HC3. A "cloud" type storage service that VM's could tap into directly. A database service which would reduce the need for us to maintain database servers. A containerisation service would be an excellent addition. Currently we have to run containers in a VM, which is not optimal.
- Missing is a simple way of upgrading storage. Disks are hot swappable., but upgrading storage requires a lot of work.
- Setting up and provisioning a new VM is super simple.
- I come from a VMWare environment but the Scale UI is very easy to understand. I can imagine for someone new they would be able to learn the task of managing the cluster very easily.
- Snapshots and clones are processed super fast.
- I would like to be able to see actual disk availability instead of the raw number of TB.
- The ability to copy and paste from your local machine to a VM seems like missing functionality, it is very useful to have.
- I guess it's not a problem specifically with Scale, probably more with KVM and backup vendors but I really did enjoy having a backup system that worked across the whole hypervisor, it just simplified things a lot.
- I would like to see the breakdown of the VMs and the amount of RAM they are consuming changed a bit. If its a VM with less than 6 GB it doesn't show on the dashboard. Maybe if it was a pie chart it would be easier? Not sure but just something different would be nice so you could see all the VMs.
It is being used now for 90% of all services/vms within the company. They still have a couple physical servers due to the complexity of moving those to Scale Computing HC3, this in addition to using the volume of storage they have on the physical servers.
The main business problem it addressed was stability and simplifying the environment. The HC3 cluster gives them the stability and redundancy they needed to ensure they have great uptime!
- Simplifying building and running a Hypervisor Cluster for redundancy and uptime.
- Fast deployment/snapshotting
- Great technical support, really fast.
- Expanding volumes is cumbersome (have to clone the vm and make the drive bigger)
- Little support for UPS and network shutdowns
- Tricky to migrate VM's to HC3 unless you use their paid software product
- GUI is pretty simple and barebones, feels like it limits what you can do.
- Ease of Use - the interface is simple, clean, and intuitive enough that if you have ever used any virtualization platform you really don't need any training to get going.
- Ease of Implementation - Once the hardware is mounted, a configuration was performed remotely by scale. They assisted in switch setup by providing requirements, and the cluster itself was done by a technician on the phone with you. It was really running a few commands to initialize the cluster and after that, anything that came up they took care of.
- We had a node failure, and nobody knew. The system kept chugging along without interruption (that anyone could tell). After one phone call, we had the replacement the next day. The cluster was reinitialized and everything worked without having to schedule any downtime.
- System updates are essentially a click of a button. Everything then is handled behind the scenes. I had one update timeout, and a quick call later (on a Saturday no less), it was deduced that it was a timeout issue. After adjusting the timeout, the update ran fine.
- The trade off for many of the complexities of management are taken care of behind the scenes, is that you are limited on many of the configuration options one is used to in other virtualization platforms. That is not to say it is by any means simplistic or inflexible and if you are looking for a system that does not require weeks of training and experience to manage, this is it.
- With the simplicity of the interface, troubleshooting some issues like email notifications can become difficult.
- If you have a small infrastructure that is moving into a hybrid cloud environment, it can be a bit cost prohibitive.
- Active Directory
- File Servers
- Print Servers
- Security Camera system & storage
- Stadium concession systems (critical game-day system)
- Stadium 50-50 system (critical game-day system). Our 50-50's are a huge deal in this part of the world.
- Scale platform updates - the scale cluster runs on its own software and can be updated in real time without causing any downtime for production virtual machines.
- Node capacity visibility - the software provides an easy window into how much storage and RAM capacity is available on each node and simplifies being able to see how much room there is for growth for new virtual machines.
- Snapshotting - the scheduling of snapshots works extremely well and is an easy set and forget method for backups on a daily basis.
- While Scale handles storage and RAM utilization very well, CPU usage is somewhat hard to configure - you can configure how many CPU cores a VM gets but it's not overly simple to boost an individual VM's CPU performance.
- The custom software that runs on the scale cluster is simple but doesn't necessarily support all backup products out there - or maybe the other backup products don't support them yet - VEEAM for example, backing up a VM outside the hypervisor isn't supported.
- I would like to see the software made available so we can add it to other physical servers we have available - for example, say we have an old VM Ware server and we want to convert it to a Scale node - having the ability to install the software on our hardware would be a huge plus.
- Very easy to install and migrate existing VMs over from VMware.
- Support is seamless and remote help is a click away.
- Support is US based and never a problem getting in touch with a technician on the first try.
- The only thing that was missing when we purchased the unit was remote replication. They have addressed this with a cloud offering.
- The simplicity of the technology is its biggest strength.
- There aren't different licensing levels and so all features are available in the standard licensing costs.
- Their support team is second to none. Everyone I've spoken to is extremely knowledgeable about their product.
- The only drawback is that if you need extra storage, your only option is to purchase another node. On other platforms, you could just install extra storage space.
Spinning up new servers is incredibly simple and can be started within seconds.
- Rapid systems deployment
- Excellent fault tolerance, backup, and recovery
- Easy overall management
- Snapshot management has room for improvements, more recovery options, export options, etc.
- Image import/export could encompass more virtual image types.
- Super easy to use, easy to delegate to technicians
- Much lower cost than most competing products
- Excellent support
- Could use better integration with UPS's. Currently UPS shutdown has to be handled by a separate windows system
- Sometimes, migrating other vendor's VM appliances can be a bit "fiddly"
We run our DNS and LDAP servers, on HC3, and found the the VM was under-supplied with disk space. Very simple to add more storage.
- High availability. We have had no unplanned downtime.
- Technical support is amazing. Very responsive.
- Easy to expand and grow.
- Can only use static memory
- Too cumbersome to expand hard drive in VMs
- Too hard to manage snapshots and storage
- Management. It is very easy to manage your environment through one pane of glass. You know the health of your hardware by just looking at the main page.
- Support. Their support is all based here in the U.S. They are very timely to get to you, and they keep you informed throughout your issue.
- Price. They are very well priced for what you get.
- Compatibility. Some manufactures don't have products that will run on the KVM kernel.
The only thing I could think that would not be the best scenario for Scale Computing HC3 is in extremely large companies.
- Disaster Recovery using snapshots. Easy clones and restores.
- Virtualization of servers is seamless and very intuitive.
- San is provisioned internally by HC3 eliminating dead and wasted space.
- Control panel is intuitive and easy to use
- Would like to see ability to expand partitions without Scale Support.
- Would like to be able to have restores to folder or file level
Space wise, the Scale footprint is relatively small compared to the space that would be required if we used 3 different solutions for our SAN, DR and virtualization needs.
- Good Support
- V2V is a complete nightmare. We ended up just giving up. This is half the reason we don't recommend Scale any longer.
- Backups are a pain. VEEAM spoils you. With Scale you have to manage each endpoint at its layer. Frustrating, and the other half of the reason we don't recommend Scale.
Creating or cloning a new server is such a quick process also. It uses the snapshot to create clone and the old VM world used to copy the .vmdk files and that takes time. This allows us to solve problems and test solutions quicker.
Most of our environment is virtualized - all on Scale. The performance and ROI have been phenomenal!
Their support shines above all vendors that I have dealt with over 25 years. Their system monitoring is proactive and they fix problems before they are even apparent.
Scale is considered a key vendor in our infrastructure.
- Ease of configuration. Spin up a new server with ease.
- Stability - rarely even have to think about this environment.
- ROI - the Scale environment let us get into virtualization for a very cost effective value.
- Lower cost on the SSD solution. But then don't we always want the latest for less.
Scale Computing HC3 Scorecard Summary
About Scale Computing HC3
According to the vendor, key features and benefits include:
- Install in less than an hour
- Deploy new VMs in minutes
- Built-in Browser-based Management
- Software-defined, hybrid storage system with automated tiering
- Fully integrated, cluster-wide resource utilization and alerts
- Single vendor support experience, no disparate systems to integrate
- Integrated all-in-one appliance
- Scale-out Architecture
- Mix and match new nodes
- Incremental resources improve performance of existing workloads
- Fast and easy to expand, no downtime required
- No additional licensing required
- Start small and grow as your business grows
- No forklift upgrades
Scale Computing HC3 Integrations
Scale Computing HC3 Competitors
Pricing shown in U.S. Dollar. Pricing for other regions available on request.
Scale Computing HC3 Customer Size Distribution
|Small Businesses (1-50 employees)||20%|
|Mid-Size Companies (51-500 employees)||70%|
|Enterprises (> 500 employees)||10%|
Scale Computing HC3 Support Options
|Video Tutorials / Webinar|
Scale Computing HC3 Technical Details
|Operating Systems:||Windows, Linux, Unix|
|Supported Countries:||North America, EMEA, Australia|