Item: 8x8 Work
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We're using 8x8 for all the phone lines needed for various departments. We use the numbers for our main line, sms, call recordings which help with training, our recruitment, customer service and sales team make daily use of 8x8

Pros and Cons

access to numbers
organized reporting
quick support

Being able to assign a manager to profiles
The ability to create different groups without needing to have them be part of a ring group. It would be useful when analyzing billing to be able to see each department seperatly
Reporting that is department specific where managers can view only their staff in reports

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

It's pretty much working really well for having various departments use the service to make and receive calls. Recording function is great. Reports are great as well but really lack the ability to help managers view recordings of those who they manage. At the moment access to reports provides access to view all users.

a good choice

Overall Satisfaction with 8x8 Work