Great product for small businesses!
April 25, 2023

Great product for small businesses!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

8x8 was by far the easiest solution for our phone needs. We're a small company that mostly relies on cell phones so we didn't need a HUGE phone system - just a professional front end that would represent our company well. 8x8 scaled easily for us and allowed us to set up a front end phone system without lots of work. Thanks for the great product!
  • Scaling number of lines
  • Welcome message and greeting
  • Billing management
  • I could have used a more basic set up instruction set to get the system initialized.
  • We now have the ability to host a 'corporate number' while still allowing every employee to primarily rely on their personal cell phone on a day to day basis.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8x8 worked well for our small company and I would recommend it to anyone managing a small number of phone lines. Most vendors wont even talk to you if you're not setting up 50 phone lines for a huge company. 8x8 treated us like a valued customer even though we're so small and only need a single phone line.

8x8 Work Feature Ratings

Not Rated
Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Not Rated
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated