8x8 Great features & Cost Effective
Updated October 13, 2023
8x8 Great features & Cost Effective
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We replaced out analog phone lines and phone system with 8x8 VOIP and saved a considerable amount of money. I do consulting any my largest user is a grocery store with 30+ phones in several locations. The features are amazing and customized per user or department - many options. We chose the Polycom phone that have amazing sound quality. The only drawback with Polycom phones (and maybe others) is that in certain areas you can't hear the phone ring.
- Voice Quality
- Savings
- Many features
- Technical service can be challenging there usually is a communication issue. Tech support is always very pleasant but sometimes just don't get what the issue is. That has been the only downfall with 8x8
- It paid for itself within 6 months. I believe when we purchased we got incredible discounts on the phones themselves.
8x8 was much better and more reliable. Of course none of the VOIP systems will work if you have bad or slow internet.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes
8x8 Work Feature Ratings
Using 8x8 X Series
25 - Employees in various departments all use 8x8 as this is our telephone system.
1 - basic knowledge of telephone systems and ability to use a computer
- Communication
- Communication
- Communication
- ability to answer office phones on their cell phones
- None that I am aware of for our particular use
Evaluating 8x8 X Series and Competitors
Yes - Analog phone lines with a key system behind it.
- Cloud Solutions
- Integration with Other Systems
- Ease of Use
- Other
Features and cost.
There is no need to change anything, I like the system, works well, many features and great reporting. If I had to do it again, I would evaluate the same way - ease of use, cost and features.
8x8 X Series Implementation
- Third-party professional services
This party programmed it, I trained staff.
Change management was minimal
- None actually
8x8 X Series Training
Configuring 8x8 X Series
Before you buy anything make sure whoever is going to implement it knows exactly what you want, discuss all needed abilities with them so it's set up correctly.
No - we have not done any customization to the interface
No - we have not done any custom code
8x8 X Series Support
| Pros | Cons |
|---|---|
Problems get solved Kept well informed No escalation required Immediate help available Support cares about my success Quick Initial Response | Need to explain problems multiple times |
No, I am not aware of this "premium support" and no one has ever said anything about it.
Sometimes you are able to speak with someone who totally understand what you are talking about without having to explain it multiple times. They do seem very much to care about issues, but many times there is a communication barrier which then takes much longer to complete.
Using 8x8 X Series
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Pretty much all of them
- unless you know how to bypass their "advertising" when you are obtaining your voice mail, it is MOST irritating to have to listen to 8x8 advertising an option EVERY time you want to listen to your voice mail. I have complained about this but they won't do anything about it, they did tell me how to bypass it, but that becomes an additional training issues for staff.
Yes - It works great
8x8 X Series Reliability
Integrating 8x8 X Series
- using cell phones with some extensions
The only integration we are using is the ability to use cell phone in conjunction with office extensions. It was simple.