The best customer service experience I've ever had!
Updated December 27, 2013
The best customer service experience I've ever had!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction
- The customer service has been outstanding. There are two main contacts that we have for Act-On, Mitch Vanderwall and Kyle Guiao and they have always gone above and beyond to schedule trainings and answer any questions that we have.
- We do a lot of email marketing campaigns and they are so comprehensive and easy to set up with this Marketing Tool.
- Act-On has so many features that create the look and feel we want for our campaigns.
- I think that Act-On has a lot of functionality. We are thinking of adding some new features that Act-On provides, so far there hasn't been anything we wanted that they couldn't provide.
- Everyone in our Marketing Department has had a very positive experience with Act-On. The customer service has been outstanding!
Product Usage
15 - We have a marketing department that creates email campaigns within Act-On and then they get pushed through to Salesforce. Once they are created, the sales team uses the emails through Salesforce.
3 - I think that Act-On is extremely user friendly. There are a lot of different features to choose from, but once you go in and get started it's so easy to figure out as you go. If you need additional help, the training videos make everything so comprehensive!
- To get our product in front of our target audiences.
- To promote our product at times when incentives are the at their highest.
- To create emails and lists for marketing campaigns.
- To bring in leads from forms submitted on our company website.
- To create automated marketing campaigns.
- Marketing Automation
- We are looking into "Act-On Inbound"
Evaluation and Selection
Not Sure
Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
One situation in particular sticks out in my mind and it wasn't even necessarily a problem with Act-On, it was a problem with the integration between Act-On and another product we use. Even though it wasn't a direct Act-On problem their support team (Kyle and Mitch) helped us to the best of their knowledge and referred us to people that could help us further.
Usability
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- email campaigns
- list management