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Adobe Worth A Cost-Benefit Analysis.
September 04, 2023

Adobe Worth A Cost-Benefit Analysis.

Emily Wallace | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Acrobat Sign

To create and customize PDF forms that are easily editable for the end-user. I use this primarily in a capacity for the submission of new contract requests, internal change requests, or the completion of general Human Resources administration forms. These are primarily focused on our Support Office team members (1,200+). Using Adobe Acrobat Sign versus our previous alternatives of Word/Excel documents has streamlined the process and made fillable fields clearer for end-users, as well as making the forms quicker to read with a clearer contrast between the field name and editable box.
  • Ability to convert an existing Word/Excel form into PDF for the purpose of Adobe Sign.
  • Customization of editable field boxes, e.g., formatting.
  • Mandatory vs. non-mandatory fields are useful for highlighting the really important information.
  • Locking the template once signatures have been added to ensure legitimacy.
  • Being able to make individual checkbox fields that aren't linked to all the others easily - the process of either copying and then renaming them all individually or else creating a brand new checkbox each time (especially if having to resize it and wanting them all to be consistent) is tedious and time-consuming.
  • The ability of Adobe to 'read' and auto-generate form field boxes off Word/Excel templates - often misses what I would consider quite obvious fields.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Practical ease of use was a very important factor - we need to utilize systems, platforms, and applications that are easy to understand, follow, and utilize across various parts of the business to persons with different technological skill levels. Adobe requires a base knowledge in order to set up good templates, but when rolled out to mass team members to use/fill/sign, it has a high proportion of being understood and well utilized.
  • From a cost perspective, we prefer alternate platforms.
  • From a setup and ease-of-use perspective, we prefer alternate platforms.
It has proven to be difficult for some users to consistently and ideally set up templates they wish to use in Adobe Sign - there tend to be a lot of missteps, a lack of consistency in appearance and function, and a decent but sometimes flawed user experience. When the templates can be set up well by the initial user, the end result is generally quite a user-friendly customer experience.
We primarily use Adobe Sign as a PDF form platform rather than an e-signature solution, as we have a preferred vendor with good support, usability, and pricing options. I use it primarily in our Human Resources function for form filling to collect required data from managers or team members, such as contract requests, parental leave forms, etc.

Do you think Adobe Acrobat Sign delivers good value for the price?

Not sure

Are you happy with Adobe Acrobat Sign's feature set?

Yes

Did Adobe Acrobat Sign live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Acrobat Sign go as expected?

I wasn't involved with the implementation phase

Would you buy Adobe Acrobat Sign again?

No

  • DocuSign
We utilize DocuSign over Adobe Acrobat Sign for e-signature purposes. The functionality of DocuSign is much greater in its' self-contained application; usability appears superior, and, to my knowledge, costing is more beneficial for the total value package.
DocuSign, DocuSign CLM, SmartRecruiters, Adobe Acrobat, Adobe Acrobat Reader, Smartsheet, Microsoft 365, Microsoft Excel, Microsoft Powerpoint, Microsoft Access, OneNote, Microsoft Teams, Miro, MYOB PayGlobal, Atlassian Confluence, Atlassian Jira Align, Trello, Udemy for Business, Workday Peakon Employee Voice
It is a useful tool if mapping off a well-considered and tested Word/Excel template into a PDF form - once setup is carefully crafted, it can create an easy-to-use form for end-users for various purposes of data collection or everyday use, e.g. contract request forms, tracking of learning modules for staff, DILO/WILO. A cost-benefit analysis could be useful depending on the scale or ease of how to create the initial form - but once set up, maintenance is fairly straightforward for any continuing updates.