Great potential but time consuming
November 08, 2021

Great potential but time consuming

Zachary Thompson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Marketo Lead Management
  • Marketo Analytics

Overall Satisfaction with Adobe Marketo Engage

We use Adobe Marketo Engage to segment email communications and optimize engagement with emails. It is used by marketing to support sales, product, HR, and other teams. We also use Adobe Marketo Engage to maintain our marketing database and monitor key accounts and prospects' engagement with our web content. Adobe Marketo Engage allows us to use advancing segmentation for better targeting.
  • Advanced list segmentation
  • Web forms
  • Reporting at a global or campaign level
  • More flexibility to customize reports
  • Design Center is redundant since creatives can be edited in Marketing Activities
  • More out of the box reporting
  • Product Launches
  • Prospecting / New Business
For product launches, we send emails to create awareness and drive interest in new products. For prospecting, we use Adobe Marketo Engage to engage leads, warm up the leads and push them to a web form for sales. Adobe Marketo Engage's analytics are helpful in optimizing our campaigns across the web and email touchpoints.
Our IT team selected Adobe Marketo Engage so that we would be using Adobe across our tech stack. Pardot and Mailchimp both have more out-of-the-box functionality, and you can do more with less personnel time. Adobe Marketo Engage nearly takes a full-time employee to manage, report, maintain lists, create programs, etc.

Do you think Adobe Marketo Engage delivers good value for the price?

No

Are you happy with Adobe Marketo Engage's feature set?

No

Did Adobe Marketo Engage live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Adobe Marketo Engage go as expected?

Yes

Would you buy Adobe Marketo Engage again?

No

Ideal when advanced customizations are needed for segments, personalization, and reporting. Time-consuming and reporting that is hard to read. Ideal for ABM and nurturing but overkill for general email marketing/newsletters. Ideal when CRM integration is needed at a field level on contacts. Mailchimp's design tools are easier and have more features.

Adobe Marketo Engage Feature Ratings

WYSIWYG email editor
7
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
8
A/B testing
9
Mobile optimization
10
Email deliverability reporting
10
List management
10
Triggered drip sequences
Not Rated
Lead nurturing automation
Not Rated
Lead scoring and grading
Not Rated
Data quality management
9
Automated sales alerts and tasks
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Dashboards
6
Standard reports
4
Custom reports
3
API
8
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated