Item: ADP Workforce Now
Rating: 10
Author: Nanda DeRoulet-ADP-CTAS

Use Cases and Deployment Scope

ADP is our company's HRIS system; ADP Workforce Now is used company wide. ADP provides us help in the Payroll, Talent, and HRB Management.

Pros and Cons

ADP is very innovative, their developers are always looking for way to improve their services and maximize data security.
ADP looks for people to participate in product studies to identify clients' needs.
ADP is always looking for ways to improve their systems programming them to make it easier for users to navigate, making it very intuitive and easy to use.

Client Support will be the main thing. It is very frustrating to call client services and find out that you have more knowledge of the system than some of their support representatives.
The ADP Cloud Analytics. This feature still has issues, providing inconclusive data. This might be only for certain clients depending of how clean the data is. The problem is that you cannot just fix it right away, you have to have developers work on any cases/issues that you might have to try and fix the issues.
ADP does not have electronic signature capabilities or any way to configure on-boarding forms within the application process making it hard for companies to manage that process.

Return on Investment

Definitely the ROI is great simply because the time that takes to process payroll, manage benefits, and be on top of time and attendance goes fast and smooth.
With the way ADP has implemented their systems, to process payroll is quick and easy.
Approving timecards is fast and easy and best of all managers can take care of those tasks via mobile.
Having self-service for many tasks and processes minimizes the amount of work we as practitioners have to perform.
Being able to program certain workflows and access permissions to accomplish various tasks.

Time Savings with Workforce Now

[ADP Workforce Now has helped reduce] The amount of time and work previously done to simply process payroll. With ADP WFN things were simplified to make it super easy and helping us minimize the margin of human error. For Open Enrollment process, giving all associates the capability to self enroll on their benefits and simply approve selections made by them with the click of a button. This minimizes the massive amount of administrative work performed by the Benefits Manager. [With] ACA compliance, ADP helps us stay in compliance by keeping track of hours worked. System allows us to identify newly eligible employees monthly so we can offer benefits. ADP created a simple reporting tool [in their] latest version updates, and it made it easy for some reports to build up quickly and easy to create analytic charts along with the data needed according to the report.