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Overall a useful and practical HRIS.
February 19, 2020

Overall a useful and practical HRIS.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

Currently, human resources and managers across the company utilize ADP Workforce Now. The managers utilize it for tracking their direct reports, reviewing applications for our requisitions, and time-clock-related corrections or issues. HR uses ADP Workforce Now as the HRIS. We store all employee data, from application to termination, in ADP.
  • ADP Workforce Now provides a lot of support within the website, which makes solving problems easier.
  • We are able to switch between our 9+ entities within ADP easily.
  • The updates are very frequent and often include a change in processes or functionality. It would be much more user-friendly if we didn't have to learn new placements and processes when doing daily tasks in ADP.
  • A lot of employees seem to have issues with ADP. I think more support for employees would be appreciated. Currently HR is responsible for solving all ADP issues, and many times I've had to interface between ADP tech support and our employees. It would be much simpler to have a help-line for our employees.
  • Unknown
I only give this a "3" because as we have grown, we have had a lot of issues with ADP. There's always something on the other end that isn't working or was done incorrectly. At the end of the day, it affects our business, and it is not ideal to have issues with your HRIS during an acquisition.
I personally preferred the user experience on Paycom over ADP, but ADP was cheaper.
ADP Workforce Now is great for the basics of tracking employment data and reporting. It's sometimes a little difficult to get exactly what you want out of your reports, but it's still super helpful! It would appear that ADP Workforce Now is not as user-friendly for employees. I've noticed that HR professionals pick up on ADP quickly, but the typical employee has more issues.

ADP Workforce Now Feature Ratings

6.9
Employee demographic data
8
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
5
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
5
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
5.5
Approval workflow
8
Balance details
3
Annual carry-forward and encashment
Not Rated
4.5
View and generate pay and benefit information
5
Update personal information
4
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.5
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
5.3
Job Requisition Management
7
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
3
Notifications and Alerts
2