Made for the mid-sized
February 21, 2020
Made for the mid-sized
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
We currently use ADP Workforce Now to manage our personnel records, time and attendance, benefits and payroll. It provides an all-inclusive HRIS service that suits our business needs so that we can function and serve successfully as an HR Department while remaining compliant. From the perspective of my position, this system helps me to perform my job responsibilities such as reporting which is important for many reasons including audits and data integrity, general benefits administration like enrollments and qualifying life events and larger projects like Annual Open Enrollment and vendor interfaces.
- Custom fields are integral for every business and WFN provides that ability which is very useful when it comes to organization and operations.
- Open Enrollment has been a struggle because WFN often doesn't have the features required to cover the functionality we need for our benefit packages, but that being said, we have managed to pull off Open Enrollment using some "work-arounds" and enforcing mild audits.
- Although there has been some frustration with Open Enrollment functionality and having to do minor damage control with regards to enrollments, I feel that WFN is otherwise rather seamless, reliable and functional in all areas that I personally use to to perform my responsibilities.
- Cigna
- Fidelity
Although I am aware of the existence of interfaces between WFN and our other vendors, I have not been involved in their actual integration or in creating the dynamic, system to system. I will say that of all of our interfaces, only one of them had to be corrected upon going live and there haven't been any issues since.