Customer Service is Everything!
October 05, 2021

Customer Service is Everything!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP WFN is used for the Payroll and Tax processing of our company. Currently, only a select few have access to it as we do not use the time and entry module.
  • Timely turn around of processing
  • Tax information is completed timely and readily available
  • [In my experience], outsourcing is horrendous! [I believe] companies should be able to access USA assistance only
  • Tickets [seem to be] automatically outsourced instead of USA assistance.
  • Updates constantly.
  • [Would prefer] more American representatives!
  • Not qualified to answer
We don't use it across the company.

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Again, it is [my opinion that] the outsourcing is the main downfall. Customer Service is everything.
WFN is a well established company that provides a valuable service. If it weren't for the outsourcing, I would highly recommend it. [In my experience] every time I call or put in a service ticket, I get someone that I have difficulty understanding. [In my experience] 9 out of 10 times, the information is incorrect or it causes other problems. Customer service is the #1 downfall in my opinion. When I do call, I ask for someone in the states, which takes more time on hold. However, once reaching someone in the states, the issue is resolved efficiently.

ADP Workforce Now Feature Ratings

Pay calculation
Direct deposit files
Salary revision and increment management
Balance details
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