Item: ADP Workforce Now
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Our practice uses the full functionality of ADP Workforce Now. Before ADP we were using 5 different systems that did not communicate with each other and were highly inefficient. With ADP, it has consolidated all of our needs and has been very easy to learn how to use.

Pros and Cons

Payroll
Electronic Personnel Files
Easy to operate

Access and response time for support
Availability of account managers
EDI file maintenance support

Return on Investment

One stop HRIS
Difficulty maintaining EDI files due to lack of support
Great for payroll, time and attendance and recruiting

Scalability

ADP goes under a lot of updates which causes things to not work properly. We must clear cache and cookies constantly to keep ADP working better.

Systems Integrated With

Makeshift

It was very confusing and decided not to move forward.

Alternatives Considered

n/a

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

I do not care for the service connect requests. It's an inefficient way to handle urgent or complex issues. The account manager is very hard to get ahold of. The wait times when you call for support are very long and take up a lot of valuable time.

Other Software Used

Microsoft Teams

Likelihood to Recommend

A great tool if you are looking for an all-in-one HRIS.

Great tool for the price. Support could be better.

Overall Satisfaction with ADP Workforce Now