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Almost There!
June 01, 2023

Almost There!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

I have Practitioner access. In my role as Staffing Manager I run different reports for statistics and audit purposes. I utilize the learning to brush up my skills and to figure out new things. I will be implementing the online recruitment soon, I will be going back to learning modules as it has been awhile.
  • The support is usually quick with responses, but other times not so much
  • The Bridge is amazing, found many answers here and even supplied answers for others.
  • The payroll function is ever evolving and it is nice to see updates
  • response time from Account Manager - especially on Payroll upload days.
  • understanding why taken hours doesn't match paid hours for some employees
  • major items not resolved
  • our W2 were sent to print even with major items unresolved resulting in corrected W2 having to be sent
  • Positive - employees enjoy that their pay is on time
  • Negative - correcting current data
  • Positive - Learning
I can't say it is a 10 as there are areas where improvement is needed.
The splitting out of a person's fund sources. Paycom had better attendance tracking. We came back to ADP because of the fund source issue and the lack of support we received and are now kind of feeling from ADP

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

Because we still outstanding issues that still need to be addressed.
I understand that there is now a new tier available for purchase which basically puts you first in line for questions, but why do we need to pay for better customer service. Shouldn't ADP just provide it?

ADP Workforce Now Feature Ratings

8.2
Employee demographic data
9
Employment history
10
Job profiles and administration
8
Organizational charting
6
Organization and location management
8
9.5
Pay calculation
10
Benefit plan administration
9
Direct deposit files
10
Reimbursement management
9
7.5
Approval workflow
Not Rated
Balance details
7
Annual carry-forward and encashment
8
10.0
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.5
Report builder
8
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

ADP Workforce Now Support

ProsCons
Knowledgeable team
Problems get solved
Kept well informed
Support understands my problem
Quick Initial Response
Slow Resolution
Poor followup
Why pay for something that isn't being really delivered now. How long before the premium is just like what we have now. It makes more sense to spend the money we would use to purchase premium for another employee who can help. The purchase just doesn't make sense, feels like we aren't meeting your needs but we can meet your need for $$$.