All you are looking for in a social management tool for a great price.
February 25, 2021

All you are looking for in a social management tool for a great price.

Erin Hockinson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

We use Agorapulse as a social media management and brand listening tool. We only use it for our business's social media pages, as we're not an ad agency. We respond to customers who leave comments. We schedule posts and follow hashtags using this software, as well. It's been a useful tool so far.
  • Being able to track your customers with Labels and Conversation History is great
  • Sending push notifications to the Agorapulse app on your phone allows you to easily upload images to stories
  • Assigning messages to other team members is a nice feature
  • Robust analytics and reporting
  • Being able to send videos to your phone/the Agorapulse app through the scheduling tool on the online dashboard
  • The Agorapulse app is just not good--it needs a lot of improvements and added features
  • Being able to see the user's social media profile (or a link to it) from Agorapulse directly
  • Connecting with our customers
  • Brand awareness
  • Company culture
I decided to use Agorapulse because their scheduling tool is more intuitive, allows you to make changes to the text/image of the post based on the platform you're using without having to schedule them separately. I also liked the fact that it would schedule things to be posted to stories that I could retrieve from the app at the scheduled time. I realize Instagram doesn't allow any third-party tools to post to stories at this point, so that was at least somewhat of a work-around.

Do you think Agorapulse delivers good value for the price?


Are you happy with Agorapulse's feature set?


Did Agorapulse live up to sales and marketing promises?


Did implementation of Agorapulse go as expected?


Would you buy Agorapulse again?


It's very intuitive, and if you're not sure about something, the customer support is fantastic and responsive. I had very few issues with malfunctions over the last year (maybe one or two glitches that weren't major, and probably not even Agorapulse's fault). I think for the price, it does everything you'd want it to do.
I haven't had to reach out to the support team at Agorapulse often, but when I did, they were very responsive and helpful. I appreciated having a response within hours instead of days. That's important for real-time brand management, and I appreciated the support through this platform. Would recommend 10 out of 10 for customer support.
Agorapulse is well suited for businesses that want to keep an eye on their business' social media presence as well as interact with engaged followers. It saves you a lot of time to have saved responses and to be able to have all of the social media platforms at your fingertips in one spot.

Agorapulse Feature Ratings

Content planning and scheduling
Automated routing and prioritization
Customer interaction histories
Not Rated
Real-time tracking
Competitor analysis
Role-based user permissions & privileges
Mobile access