Great for midsize teams who want an all-in-one solution
March 30, 2023
Great for midsize teams who want an all-in-one solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
Although we focus primarily on digital marketing, our clients use us for many IT functions as well. We love that Atera is a one-stop-solution for most of the activities we need to perform, so it is tremendously helpful to have everything on one platform. We routinely had to use multiple systems in the past to do things effectively. We mostly use Atera for help desk ticketing, and also some automation and reporting functions. It has definitely helped us to reduce time wasted on simple tasks so our team can focus on solving problems.
- Multiple functions in one program with seamless compatibility
- Easy integration with many of the other tools we already use
- Just recently, we have been able to use it with ChatGPT for executing scripts
- We have noticed that the interface speed is an issue during some processes.
- If the internet goes down (very rare) it would be nice to work on tasks remotely
- Customer service seems to have improved but has previously been slow to respond.
- Atera has definitely reduced our costs to perform all of these tasks
- As productivity and efficiency increased, we lowered labor and overtime costs
- The quality of our client interactions improved as we able to respond more effectively
- The automation ensured that we were spending time on more important tasks
Combining all of these functions in one platform has allowed our team to communicate throughout the workflow more easily, without having to stop and redirect information to others. Anytime team members can accomplish something without having to step away from their core responsibility is a huge positive for productivity. Even 'IT guys' who can easily find a solution hate it when things don't integrate well so Atera has eliminated a lot of those issues right off the bat as it works so well together and so well with our other software.
When we originally started doing more IT work, we tried Zoho Desk. There wee a ton of great functions but we were smaller and it didn't really fit what we did on a day-to-day basis. Zoho Desk's reporting was more advanced but out clients didn't really need that level of information. Atera is much more suitable to the size of our team and the type of work we need to do for our clients. If we performed more complex tasks tasks and had a larger team, maybe Zoho would have been a better fit. However, Atera works perfectly for our size team and what we do each day.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes