Amazing All-In-One RMM and PSA
March 20, 2024
Amazing All-In-One RMM and PSA
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We were bringing in our help desk internally and not using a MSP. Atera allowed for this to occur with ease! We are now able to manage our endpoints and tickets from our own dashboard. Having multiple different methods for employees to access help, like a KB or even direct chatting, is a huge advantage for us and helped make the transition easier. This product has come a long ways over the year and adding AI to it made it even better!
- Scripting
- Device Management
- Service Desk
- Less Menus
- Speed of Website
- Speed of Desktop Agent
- Faster Ticket Resolution
- Agent, Website, or Chat ticket submission
- Assistance of AI in handling tickets or creating scripts
When selecting a solution that will allow us to bring in the service desk instead of using a third party, easy of deployment and end user requests was paramount. Atera meets this on all fronts. From the simple to use desktop agent to the amazing AI, it has been a smooth process to adopt a new procedure for the held desk. Our employees no longer dreed reaching out to IT for assistance knowing that we will be right there with solutions.
NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through the platform and you will make the most of all features.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes