Overall Satisfaction with BigCommerce
BigCommerce is one of a number of e-commerce revenue channels we pursue. Our organization is e-commerce based so BigCommerce is one element of that. Our products are primarily one-of-kind legacy technology pieces, such as laboratory equipment and, discontinued industrial spare parts. These ‘long-tail’ items require exposure through many different sales channels. BigCommerce provides us the platform for one of those channels.
- SEO
- Plugins
- CSV imports
- In-depth support with our IT person: sometimes it appears to border on condensation. Not good. Not professional.
- We can’t get the Wordpress API to work. Appears that there’s not much real support behind it for small businesses. Disappointing since you’re flogging it as a real solution.
- Shopify is going to eat your lunch if you don’t continually add value to your customers. I haven’t seen any real big changes to the platform in all the years we’ve been using it. You better wake up. I’m not the only one that’s looking at them.
- It’s not a big revenue generator for us.
$20,000 to $100,000
Not sure as that’s not my part of the business. But I’ve heard gripes from our side.
BigCommerce Feature Ratings
Using BigCommerce
2 - IT and product marketing.
- Marketing of specialized electronic parts.
- Not much really. It’s a solid solution that will hold up if one doesn’t demand too much from it.
- If BigCommerce can commit to provide a stable Wordpress solution, we’d be very interested.
Evaluating BigCommerce and Competitors
Yes - We replaced Volusion with BigCommerce. Volusion had lost interest in the need to evolve and grow with the needs of the marketplace.
- Third-party Reviews
BigCommerce was suggested to us by a colleague who uses it.