Delayed functionality - 5 years is too long
July 09, 2022

Delayed functionality - 5 years is too long

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

So far hasn't addressed any of our business issues. We continue to use database view for 99% of our work.
  • Easy to add attachments
  • No membership functionality
  • Inability to add columns we need in batch
  • Limited fields available for emails
  • We yet, but are looking into automatic recurring gifts which seems to be a better solution than manual through database view.
  • $0 dollars so far
It hasn't impacted our fundraising process as of yet. We need more training on Blackbaud Raiser's Edge NXT as we switched over early on and training was not yet available. Now that there is good training available it's currently way out of our budget.
Neon didn't have the membership capabilities as promised for membership batching. Salesforce - we will be taking another look at it. We have multiple revenue sources (lodging, education programs, retail) and really need a solution where we can record all revenue, not just fundraising and membership.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?


Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?


Did implementation of Blackbaud Raiser's Edge NXT go as expected?


Would you buy Blackbaud Raiser's Edge NXT again?


No membership functionality. One example, we had to add membership ID as an attribute to use with our website because the API doesn't include any membership information in the fields available. No membership forms are available in Blackbaud Raiser's Edge NXT (still using OLX) and no membership batching capability. On the development side until last week no ability to add tribute information to the Blackbaud Raiser's Edge NXT donation forms so we are still using the OLX forms. And as previously mentioned, limited field availability for emails. We are forced to use a third-party email program since there are no membership fields available. We looked into the Mail Chimp partner app and the cost to get into the program was prohibitive. The other negative is information uploaded in Blackbaud Raiser's Edge NXT (such as attachments), doesn't appear in the database view.

Blackbaud Raiser's Edge NXT Support

Support has diminished greatly since 2009 when I first started using Raiser's Edge. Support staff used to be very knowledgeable, now first level support mostly sends you knowledge base articles which I can look up myself. If we can escalate, then we can usually get are issue fixed. I have greater luck sometimes with online forums.
Kept well informed
Support cares about my success
Less knowledgeable
Escalation required
Difficult to get immediate help
Slow Initial Response
No, support is included in our package.