Fan of Bomgar
Software Version
Enterprise Licensing
Overall Satisfaction with Bomgar Remote Support Software
Bomgar fits in our solutions, because of the integration into several ITSM tools. We get in contact with our customers to have a solutions which optimize first level support. Furthermore we found customers who were looking for a reliable and secure solution. Internally we use it to support our co-workers and I am really happy that we have this solution in place to get help, chat whatever I need.
Pros
- 3rd party access - an easy and secure way to support solutions for customer satisfaction
- Multiplatform - we are working with Mac and i-devices and everything works well
- Chat - this is a quick and modern way to keep the customer informed and involved in activities
- Jump client - mobil devices are becoming more and more prevalent and they need to be supported as well
Cons
- The ITSM tool could be developed a little more
- Voice integration - It would be nice if it included a voice communication capability.
- Faster lead conversion
gotomeeting, Netviewer
Using Bomgar Remote Support Software
Bomgar Remote Support Software Implementation
- Implemented in-house
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