User Friendly Cost Efficient Reliable Service
July 14, 2022
User Friendly Cost Efficient Reliable Service
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
Overall Satisfaction with Broadvoice
We are a multifamily company that uses Broadvoice in a few of our apartment community locations. Broadvoice allows team members to use the portal to monitor calls, schedule calls, and communicate with prospects and residents. We are able to use the reports to estimate when the team has high traffic and use this information in marketing strategy. The service is user-friendly.
- Seamless Set up
- Customer Support
- Keeping the customer updated on service benefits
- More detail reporting
- Clear calls
- Reliable Service
- User Friendly System
- We have received an significant savings in monthly billing
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Using Broadvoice
30 - Our teams in our apartment personnel in our community office use the service.
2 - I am a novice in IT, general computer operational skills are needed to support Boardvoice.
- Phone Calls
- Messaging
- Setup after hours communication
- Using the report to assist with marketing
- Mass Communication to our prospects and residents
- If possible should Broadvoice have the ability to integrate with our PMS system it would be helpful.
Evaluating Broadvoice and Competitors
- Price
- Product Features
- Product Usability
Broadvoice Implementation
- Third-party professional services
We used Sage Allen to assist with the setup.
Change management was a major issue with the implementation - Although Broadvoice allows you to have a parent account to merge several properties we found that having a separate account for each community is more efficient in the case the property is sold.
- None it was seamless.
Broadvoice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No, we assumed the in-place agreement from prior ownership. We also have IT support and they have been able to work with Broadvoice to resolve any issues.
We have been fortunate to only need support during the setup of call forwarding. The representative was able to complete the request and followed up to verify it was working correctly.
Using Broadvoice
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Reporting
- Phone System
- Messaging
- None
Yes, but I don't use it