User Friendly Cost Efficient Reliable Service
July 14, 2022

User Friendly Cost Efficient Reliable Service

Maranda Leonard | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center
  • b-hive Communicator

Overall Satisfaction with Broadvoice

We are a multifamily company that uses Broadvoice in a few of our apartment community locations. Broadvoice allows team members to use the portal to monitor calls, schedule calls, and communicate with prospects and residents. We are able to use the reports to estimate when the team has high traffic and use this information in marketing strategy. The service is user-friendly.
  • Seamless Set up
  • Customer Support
  • Keeping the customer updated on service benefits
  • More detail reporting
  • Clear calls
  • Reliable Service
  • User Friendly System
  • We have received an significant savings in monthly billing

Do you think Broadvoice delivers good value for the price?


Are you happy with Broadvoice's feature set?


Did Broadvoice live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Broadvoice go as expected?


Would you buy Broadvoice again?


Everything moves quickly in the multifamily industry Broadvoice has been able to keep up with our demands.

Using Broadvoice

30 - Our teams in our apartment personnel in our community office use the service.
2 - I am a novice in IT, general computer operational skills are needed to support Boardvoice.
  • Phone Calls
  • Messaging
  • Setup after hours communication
  • Using the report to assist with marketing
  • Mass Communication to our prospects and residents
  • If possible should Broadvoice have the ability to integrate with our PMS system it would be helpful.
Broadvoice pricing is reasonable and service has been reliable.

Evaluating Broadvoice and Competitors

Broadvoice Implementation

Everyone was communicative and sure to explain each set prior to implementation to ensure an easy transition.
  • Third-party professional services
We used Sage Allen to assist with the setup.
Change management was a major issue with the implementation - Although Broadvoice allows you to have a parent account to merge several properties we found that having a separate account for each community is more efficient in the case the property is sold.
  • None it was seamless.

Broadvoice Support

Support has been able to address my issues the same day and walk me through how to resolve them.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, we assumed the in-place agreement from prior ownership. We also have IT support and they have been able to work with Broadvoice to resolve any issues.
We have been fortunate to only need support during the setup of call forwarding. The representative was able to complete the request and followed up to verify it was working correctly.

Using Broadvoice

The product is simple and easy for those with general computer knowledge. Training new team members have been great.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Reporting
  • Phone System
  • Messaging