Item: Broadvoice
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Broadvoice as our full-service business phone solution. It keeps us connected to each other and to our clients. As an accounting office, it is important that our staff of 10 people all have a quality connection at their desks. The sound quality of the calls is excellent with Broadvoice.

Pros and Cons

Call forwarding to mobile app
Sound quality of calls
Customer service is excellent

Making the terminology clearer in settings (presence, status, etc.)
Reliability. We have experienced outages at times. This may be more of an internet provider issue than a Broadvoice issue.
Clearer plan terms on what is included with each level of plan.

Most Important Features

Mobile app
Reliability
Voicemail

Return on Investment

Connectivity
Convenience
Mobility

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Other Software Used

Microsoft 365, OneDrive, QuickBooks Online

Likelihood to Recommend

Broadvoice works great as a business phone solution. I love being able to receive calls through the business number on both my office phone and my personal cell phone. I no longer have to give my personal number to clients when I am out of the office. The call history records are also very detailed. Electronic faxing is a nice feature too.

Great Business Phone Solution!

Modules Used

Overall Satisfaction with Broadvoice