Item: Broadvoice
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

After working with a different company that provided our phone service, we found ourselves frustrated with the level of service. Broadvoice and their team took the time to listen to all of the requirements we needed to properly setup the system. Communication, speed of setup, and a seamless transition was a welcomed change to our system!

Pros and Cons

Communcation
Setup of devices
Pricing
SMS capabilities

Onboarding process- Use a ticket system instead of an email chain

Return on Investment

Customer Service Call times
Reduced drop calls due to Call Park

Alternatives Considered

Vonage Business Communications

Key Insights

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Other Software Used

Shopify Plus, ShipStation, NCR Counterpoint

Likelihood to Recommend

Broadvoice provides a great service at a very competitive price. The only place for improvement is the app for the desktop and phone seem clunky. The desktop app is difficult to start a new SMS conversation and takes a few seconds to load. It would be nice to also have a quicker way to disable calls to a iphone so that I do not receive calls when I am not working.

Users and Roles

25

Support Headcount Required

1

Great Service!

Modules Used

Overall Satisfaction with Broadvoice